English customer service jobs in London

We are an Italian family run business whose passion is to dedicate ourselves in making authentic and high quality homemade Italian recipes; we are looking for a full-time head waiter/waitress position with experience in hospitality and customer service with the following duties: 1. Provide excellent customer services 2. Always strive towards best customer satisfaction 3. Greet customers and present menus 4. Make suggestions based on their preferences 5. Take and serve food/drinks orders 6. Up-sell when appropriate 7. Arrange table settings 8. Keep tables clean and tidy at all times 9. Check products for quality 10. Deliver checks and collect payments 11. Cooperate and communicate with all serving and kitchen staff 12. Adhere to all relevant health department rules/regulations and all customer service guidelines

** NEW OPENING IN LONDON ** We are delighted to be opening more locations in 2024 and that's why we are looking for an experienced Receptionist to join the team at our next Bread Street Kitchen in Stratford. The successful candidate will be placed into one of our Premium Casual Restaurants pre-opening to be immersed in all things GRR. They will be fully trained in our ways of working, various systems and our world class service and hospitality standards to be ready to take on this new and exciting challenge as we continue to grow as a best-in-class global restaurant business. What you do as a Receptionist: - You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care - You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience - You are confident in handling calls, recording bookings, dealing with guests and answering their emails - You naturally enjoy building rapport with guests in a friendly but professional way - You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved What’s in it for you: - Competitive Pay Rate - Wage stream employer-Employees can access up to 50% of wages before payday - Access to our world-class training & development opportunities globally - Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment - A fantastic 50% staff discount on food and drink in UK restaurants - 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family - 30% discount for your Friends & Family in all UK Restaurants - Preferential Room Rates at Gordon Ramsay Restaurants partner hotels. - Gympass - discounted membership and access to hundreds of gyms, studios, fitness classes and wellness apps - MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy - Meals on duty If you’d like to develop your Receptionist career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

Headway Care is currently recruiting part time Support Workers to work in our 16+ Semi Independent Provision based in Redbridge. We are looking for people who are enthusiastic about supporting young people and helping them develop their independent skills. Our team provides support to young people with a range of different needs, from food shopping and cooking meals to accompanying them at college open days and job interviews. Some young people have complex needs and would require more support. At Headway Care we look to recruit staff that have a passion for helping people and who see working with children in social care as a career path. We do not require that you have experience working in a Semi-Independent provision previously, but we embrace people who can bring a wealth of experience and knowledge to the role of a Support Worker. For people who don’t have experience as a Support Worker we require the following skills: ∙ Experience in customer service/ Support environment ∙ Willingness to learn the role and understanding the needs of the young people ∙ Patience and a willingness to help the young people develop independent skills

Are you a dynamic team player with a flair for customer service and a keen eye for detail? We are looking for an experienced Floor Manager to join our vibrant pizzeria/cocktail bar/art space! As a Floor Manager, you will be responsible for overseeing the daily operations of our establishment, ensuring that every customer experience is unforgettable. You will work closely with our team to uphold the highest standards of service, quality, and cleanliness. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. Previous experience in a similar role is preferred. If you are ready to take on a new challenge and be a key player in our exciting establishment, we want to hear from you! Join us and be part of our dynamic team as we create memorable moments for our customers every day. Apply now and showcase your talents as our Floor Manager!

Join our Waiting Team and be part of an exclusive and hidden gem in the city. Our restaurant is renowned for its high-profile clientele, attracting VIP guests from all over the world. However, our secret is that we treat every guest like the VIP they truly are. As our Waiting Team you will play a crucial role in ensuring that each and every guest receives the warmest welcome possible. You will work alongside a small and dedicated team, upholding exceptional service standards and creating memorable experiences for our guests. To excel in this role, we are looking for individuals with previous experience in a similar environment, a genuine passion for hospitality, and excellent communication skills. Your engaging personality and exceptional grooming will contribute to the overall ambiance of our restaurant. Working under pressure is second nature to you, and you have a strong commitment to following health and safety standards. Night shifts are required, but the rewards are well worth it. Essential requirements for this role include excellent oral and written communication skills in fluent English, with additional languages being a bonus. We value premium customer service and hospitality experience, as well as highly developed interpersonal skills. Your ability to maintain composure and diplomacy at all times is essential. In return for your hard work and dedication, we offer a vast range of learning and development opportunities, providing you with an excellent chance to progress your career. You will also enjoy 28 days of holiday pay and a bonus scheme. If you are looking for a fulfilling role in a prestigious and hidden gem of a restaurant, apply now and embark on an exciting career journey with us!

Corrochio's in Dalston is expanding and on the hunt for waiters to join our family. We are after someone who is hard working, customer service orientated, and brings a positive social energy to the workplace every shift. After all that, experience isn’t absolutely necessary as we’re willing to work with the right candidate to train you in the skills needed to be part of our team. As we continue to grow, endless opportunities to progress your career will open and we will do all we can do to support your development. Essential to this role is: - Customer-forward style of service with a passion for creating unforgettable customer experience. - Positive attitude. - Works well in a team and is a true team player (we are all very close and supportive of each other) - Weekend availability is essential - Reliability and punctuality Your responsibilities would be: - Provide great customer service to the standards we set for team and the venue - Learn the menu and drink offerings, so we can give the customer experience we strive for everyday - Perform opening and closing duties to the standard set by the business owners and management team - Ensure the venue is clean and presentable to the public - Attend training sessions provided by the business

About us Join our exciting new venture in Chelsea - a unique and intimate 8-seater Sushi Bar. We're dedicated to offering an authentic sushi experience, complemented by a selection of fine sake and whiskey. We Are Looking For We're seeking enthusiastic individuals with a passion for sushi and Japanese culture to join our front of house team. The ideal candidates will have experience in high-end dining settings and an appreciation for the intricacies of sushi and Japanese beverages. Responsibilities: - Provide excellent customer service and ensure guest satisfaction - Take orders and serve drinks to customers in a timely manner - Prepare and serve a variety of alcoholic and non-alcoholic beverages - Maintain cleanliness and organization - Monitor and manage inventory levels of beverages and supplies - Adhere to all food safety and sanitation guidelines - Collaborate with kitchen staff to ensure smooth operation Skills: - Strong interpersonal and communication skills to interact with guests - Basic math skills for calculating bills - Upselling skills to promote specials, cocktails, or premium drinks - Time management skills to prioritize tasks and handle multiple orders simultaneously - Culinary knowledge to recommend food pairings or suggest menu items - Hospitality mindset to create a welcoming atmosphere for guests - Knowledge of food safety regulations and practices - Ability to work in a fast-paced environment while maintaining attention to detail Requirements: - Japanese Language Speaking preferrable -Knowledge of sushi, sake, and whiskey is highly valued. -Experience in a high-end dining environment is preferred. - Previous experience in a bar or restaurant setting - Ability to stand for long periods of time - Flexibility to work evenings, weekends, and holidays as needed Join our team who are passionate about providing exceptional service in a vibrant atmosphere. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. If you have the skills and enthusiasm for creating memorable experiences for our guests, we want to hear from you! Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on business needs.

Are you ready to seize a dynamic opportunity that puts you in the driver's seat of your future? Exciting news: we're on the hunt for ambitious, goal-driven individuals to join our vibrant sales and marketing team. No prior experience required! Join us at our bustling office in the heart of east london's dalston, where we're dedicated to showcasing and championing renowned brands. Who we are: we're a premier outsourced sales and marketing firm located in dalston junction, committed to elevating the profiles of top-tier brands. Your role as a brand ambassador: elevate our client's brand visibility. Engage with customers daily, understanding their needs, and delivering exceptional service. Serve as a brand representative, enhancing its reputation and image. Who you are: driven by achieving and surpassing targets. While previous customer service experience is valued, it's not a prerequisite. Possess strong communication skills. Dedicated to ensuring top-notch customer and client satisfaction. Thrive in a collaborative team environment. Perks: unlock unlimited commission potential, alongside incentives. Receive comprehensive product training and ongoing mentorship to fuel your growth. Access all necessary sales and marketing tools. Forge a path for career advancement. Partake in weekly team-building activities and exciting social events. Embark on organized events and travel opportunities, both domestically and internationally, including valuable networking prospects.

We are looking for unique professional individuals who are team players and all rounders. Our staff are required to complete all aspects of the cafe, from making coffees, cocktails, food and great standards of customer service. This job isnt for one specific role, but all roles. Needs to have experience or be able to adapt to all roles. Full time positions available to people dedicated to the hospitality industry. Candidates need to be flexible, some early mornings, some late nights, and some weekends. Please contact us.

For a new Opening Pasta and Pizza Bar, We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities: - Prepare pasta dishes and pizza according to recipes or as directed by head chef. - Assist in the development of new pasta and pizza recipes. - Ensure that all food meets quality standards and is presented attractively. - Maintain cleanliness and organization in the kitchen area. - Assist with inventory management and ordering supplies. - Collaborate with other kitchen staff to ensure smooth operations. Requirements: The job roles involve: Serving / preparing customers food ( good knife skills would be beneficial) , ensuring Food Safety and general cleanliness, Delivering excellent customer service, Helping to build a strong regular customer base, Restocking and looking after displays etc. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.

We are a Japanese & Korean restaurant located in SW12 London offering the highest quality of traditional Korean and Japanese food. The Umi is offering Delivery and Take away service at the moment and now the restaurant is reopened too. Now, we are looking to recruit a experienced full-time passionate kitchen assistant , perfect for someone willing to commit to the highest standards of service and operations. Students are also welcome (We have a sponsorship and we can provide visa if you are right person) Job Title: Chef (kitchen porter, food packing) Location: SW12 London Responsibilities: To run and supervise any kitchen section to the required standards set by the Head Chef Ensure the cleanliness and organisation of designated section Support head chef in delivering required standard of food and cleaning. Maintain a positive and proactive attitude at all times and seek to improve and advance your skill set and performance Comply with all health and safety regulations, the Staff Code of Conduct and company policies Perform other duties as assigned by the head chef and management Skills & Experience Experience in a Asian restaurant with kitchen assistant. A genuine interest in food & excellent customer service An all-round team player Job Type: Full-time Benefits: Discounted or free food Employee discount Flexitime Sick pay Schedule: 10 hour shift Flexitime Weekend availability Work Location: In person

This Job position is for street fundraisers: The role is to promote one of our clients raising awareness of their activities by fundraising at supermarkets, shopping centres and train stations - This will be done by taking cash & card donations via card reader & a sealed bucket. This is a field-based vacancy which means you will be required to travel to different supermarkets, shopping centres & retail parks in the London area (one supermarket, shopping centre or retail park per shift). We hold fundraising events daily, weekly, and monthly and currently looking to hire immediately. Key Information: • CASH IN HAND DAILY • PLEASE ENSURE YOU ARE FLUENT IN ENGLISH & PLEASE ENSURE YOU ARE A UK CITIZEN. 40% commission. Using card machines as well. So, Tap and go, keep earning the 40% none stop on every sale. Clients must be Well Groomed, Presentable and Very Approachable!! BIG SMILES :) We take our work seriously. You must be able to travel daily! Benefits for you include: *** Cash Paid Daily *** *** Full Training and Support given by experienced Trainers who have been selling for 20 years *** *** A Buzzing Fun Fast Paced Environment *** ** AVAILABLE - TEMP WORK. ** FULL TIME or PART TIME ** FLEXIBLE HOURS No Experience is necessary as we provide full product/service coaching, although we do welcome candidates with previous experience in Sales, Customer Service, Advertising, Promotions, Retail, Call Centre, Hospitality or Marketing. 40% commission, also weekly bonuses for the super seller!!! We provide: Full training. For Newbies and Refresher for the Experienced All Marketing Materials provided Card machines for contact-less and easy payments on spot ALL CANDIDATES MUST BE 18 OR OVER, LIVE IN THE UK - LONDON AREA AND MUST BE ABLE TO COMMUTE TO OUR LONDON OFFICE DAILY! You must provide proof of ID and Residence.

Are you a dynamic, customer-focused individual with a passion for smartphone accessories and a knack for helping people find the perfect phone case, screen protector, or charger? Just in Case is a leading retailer of smartphone accessories, with over 100 locations in Italy, the EU, and the UK. We're dedicated to providing top-quality smartphone accessories to enhance our customers' mobile experiences. Position Overview: We are looking for a Sales Assistant to join our team at our new store in Bluewater Shopping Centre. As a Sales Assistant, you will be responsible for providing excellent customer service, helping customers find the right smartphone accessories for their devices, and processing sales. Responsibilities: - Greet and assist customers with a warm and friendly demeanour. - Provide product knowledge and guidance to customers in their accessory selections, whether it's a stylish phone case, a durable screen protector, or a reliable charger. - Assist in maintaining an attractive and organised store environment. - Process sales transactions accurately and efficiently. - Handle customer inquiries, concerns, and returns professionally. - Collaborate with the team to achieve sales targets and uphold the brand's standards. - Stay updated on smartphone accessory trends and product knowledge to provide expert advice. Requirements: - Previous retail or customer service experience - Excellent communication and interpersonal skills. - A passion for fashion and an eye for style. - Ability to work well in a team and thrive in a fast-paced retail environment. - Strong problem-solving skills and attention to detail. - Dependable, punctual, and a positive attitude. Benefits: - Competitive hourly wage. - Employee discounts on Just in Case products. - Opportunities for growth and advancement within the company. - Ongoing training and development to enhance your skills. - A fun and supportive work environment with a diverse team. How to Apply: If you're ready to embark on an exciting journey in the world of smartphone accessory retail and help customers find the perfect accessories "Just in Case," we want to hear from you! Please submit your resume and a brief cover letter detailing why you'd be a great fit for this role. Just in Case is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help our customers complete their mobile phone outfits with style and confidence! Your passion for smartphone accessories and dedication to exceptional customer service will make you an essential part of the Just in Case experience. Apply today!

Job Title: Property Management Personal Assistant Location: Primarily remote, with occasional travel to Dubai Overview: We are seeking a dedicated and proactive Personal Assistant to support a busy Property Manager. This role will primarily involve remote work, with occasional travel to Dubai. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively. Responsibilities: Calendar Management: Coordinate and manage the Property Manager's schedule, including appointments, property inspections, and client meetings. Travel Coordination: Arrange travel logistics for property visits, conferences, and other business trips, with a focus on travel to Dubai. Client Relations: Serve as a point of contact for clients, responding to inquiries, scheduling appointments, and ensuring exceptional customer service. Property Administration: Assist with administrative tasks related to property management, such as lease agreements, rental applications, and maintenance requests. Financial Management: Support the Property Manager in financial tasks, including budgeting, rent collection, and invoice processing. Documentation: Maintain accurate records and documentation related to property listings, tenant information, and contracts. Communication: Facilitate communication between the Property Manager, tenants, contractors, and other stakeholders, ensuring timely and effective exchange of information. Research and Analysis: Conduct market research and analysis to identify potential investment opportunities, market trends, and competitive pricing strategies. Task Coordination: Coordinate various tasks and projects, delegating responsibilities to appropriate team members and ensuring deadlines are met. Miscellaneous Duties: Handle additional responsibilities and ad-hoc tasks as assigned by the Property Manager, demonstrating flexibility and willingness to contribute to the team's success. Remote Work: Enjoy the flexibility of working remotely for the majority of the time, with occasional travel opportunities. Travel Opportunities: Experience occasional travel to Dubai for property visits and business meetings, with all travel expenses covered. Competitive Compensation: Receive competitive compensation package commensurate with experience and performance. Professional Growth: Opportunities for professional development and advancement within the property management field. If you're interested in this exciting opportunity and meet the requirements outlined above, please submit your resume and cover letter detailing your relevant experience in property management. We look forward to reviewing your application!

Hello, we’re Flight Club. The award-winning birthplace of Social Darts founded in October 2015. Over 2 million people have thrown more than 140 million darts since our launch, and our goal is to lead the market in delivering incredible social experiences. With 9 UK sites across London, Birmingham, Manchester, Leeds and Bristol and ambitious growth plans ahead we're always striving for excellence, and to bring more memorable moments to our guests. We’re looking for a passionate Receptionist to join our Bloomsbury team, bringing unexpected, ridiculous, joy to our guests every single day. The Job To be successful in the role as a Receptionist you will need to: Provide an amazing experience to our customers. Be fun, enthusiastic and have lots of energy. Have great communication skills with a positive attitude. Be able to work as part of a team, delivering consistent customer service with an attention to detail even when under pressure. Have excellent organisational skills. Be confident and professional when liaising with customers and staff at all times. Use your initiative, bringing new and creative ideas to how we do things. Experience as a Receptionist is important, but attitude and finding the right ‘fit’ comes first for us. To join the Flight Club Family, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.

Our team at The Little Gym Westfield is seeking a personable and efficient sales and administration support member who possesses charismatic qualities. The preferable candidate will be able to commit to working from Monday to Friday from 9:00am to 2:00pm. As a Sales and Admin Support member, your primary responsibility will be to assist with operational, administrative and sales related tasks at our gym. Ideally, you should possess strong telephone sales skills and excellent proficiency in written and spoken English. Additionally, being able to skillfully convert enquiries into members can be an asset in this position. Your assistance in managing customer service-related duties and ensuring the seamless functioning of The Little Gym is greatly valued. The successful candidate must be well-organised, possess excellent communication skills, and be proficient in using Microsoft Office, particularly in handling Excel. Our CRM, MindBody, is essential in providing the best customer experience for our clients and employees. It is essential that the successful candidate for the Sales and Admin Support role at the Little Gym will gain a thorough understanding of the capabilities of MindBody and how to utilise them to best serve the company's needs. In addition, as a customer-facing business, you need to be able to interact with both parents and children in a polite, friendly, and professional manner. Some of the Key duties of the Sales and administrative support member include: Provide operational/administrative support to The Little Gym team by making note of appointments, information requests and meetings. Handle incoming calls and emails from customers regarding product information and sales inquiries. Utilise internal systems to carry out sales procedures and ensure that a record of these transactions is maintained in Excel, Mindbody (our CRM) and other Microsoft applications. Collaborate with other members of the team regarding ongoing projects such as marketing, finance, and program to ensure smooth operation of service. Respond to customer complaints and resolve issues in a timely and effective manner. Escalating any more serious complaint o senior leadership team. Receive and reconcile outstanding customer payments. updating of financial records using internal system. Keeping The Little Gym front desk area and lobby premises neat and tidy at all times. The ideal candidate must have strong organisational and interpersonal skills, be detail-oriented and have the ability to multitask in a fast-paced environment. The ability to have fun and be creative is also essential as our customers have an enjoyable experience at The Little Gym. Job Types: Full-time, Part-time Pay: £24,702.36-£26,000.00 per year Expected hours: 25 per week Benefits: Company pension Discounted or free food Employee discount Store discount Supplemental pay types: Performance bonus Education: A-Level or equivalent (preferred) Experience: Sales administration: 1 year (preferred) Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 25/04/2024 Expected start date: 01/05/2024

experience and good customer service

About Pedibus Pedibus is London's original Party Bike. Since 2008, we have run tours around London for private parties and celebrations, on our fleet of party bikes. The Role We are looking to hire a highly motivated and dependable individual to join our business as an Events Host & Driver. The successful candidate will be responsible for providing fantastic customer service and ensuring the safe, efficient and enjoyable operation of our bikes. They will have an interest in people, outdoor activities, hospitality, and will be keen to learn and develop within the role. We are looking to hire 2 people to join our team of Event Hosts & Drivers for the Summer 2024 season. The role is based at London Bridge, and is pre-dominantly a Saturday job. Key Responsibilities Delivering excellent customer service to all Pedibus visitors. Delivering safety instructions pre-tour, and monitoring the customers throughout their journey. Driving our bikes around London, on pre-defined routes, with safety in mind at all times. Interacting with our customers throughout, taking photos, and joining in with their fun. Being a good brand ambassador, in view of the general public. Reporting on the day's tours in a de-brief at the end of each day. Occasional ad-hoc duties, as deemed necessary by management.

Join our dynamic team at Chango Kensington, where we're not just passionate about brewing excellent coffee but also about sharing the delightful world of Argentinean empanadas! As a tightly-knit, multicultural crew, we're dedicated to creating memorable experiences for our customers. We're currently seeking enthusiastic individuals to join our team. As an Empanada Maestro, your role is pivotal in embodying the essence of our brand. You'll infuse each customer interaction with exceptional service, creating a welcoming atmosphere that leaves a lasting impression and keeps customers coming back for more delicious experiences. About the Empanada Maestro rol: Taking orders, serving food and drinks Brewing excellent coffee Ensuring the customer experience is maintained at the highest standard Ensuring that food safety standards are followed at all times Requirements: Exceptional customer service skills Multi-tasking skills and can-do attitude The availability to work flexible hours including weekends. Location may vary between our Wimbledon and Wandsworth shops. And most important, a love for the empanadas! If you have a passion for tasty empanadas and enjoy providing outstanding service, join us! We can't wait to meet you soon!

Looking for a Restaurant Manager. We have a great team already, and great atmosphere to work. Looking for someone with strong leadership and communication skills, a hands on team player, with excellent customer service at the floor.

Join our team - Bar Cafe 222 We are looking for waitress./waiters Experience is an advantage. Duties -provide good customer service -good communication skills -serving food and drinks -following cleaning schedule -opening or closing the shop

THE RESTAURANT Inspired by Japanese, Thai & Our local culinary cuisine and discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, our Asian Dining Restaurant promises to deliver a culinary adventure that will leave a lasting impression. COFFEE & BRUNCH A new destination for speciality coffee in the Covent Garden area crafted in the beautiful building at the corner of Savoy Court and Strand in the heart of London. With its relaxed atmosphere, Wolfox is the perfect place to brunch while taking in the distinguished views of fast moving London. We open at 8am everyday and Service brunch til 12pm We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. Title of Position: Receptionist Location: Central London Role: Receptionist full time 40-48 hours per week with two days off Pay: Competitive; £12 to £14 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility : • To carry out all duties assigned by the Group Reservations Manager and Duty Manager • To ensure the smooth running of all functions of the reception desk • To allocate tables in the most efficient way possible to maximise bookings • To re-confirm reservations in accordance with Wolfox booking policy • To greet customers in a polite and efficient manner and to show them to their tables promptly. • To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition • To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently • To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager • To ensure that the reception desk and reception area is always clean and immaculately tidy • To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. • To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code • To ensure you have a full working knowledge of Wolfox Restaurants as specified in the staff handbook. • To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping. • To bid farewell to all customers as they leave • To maximize sales by being able to make informed recommendations and suggestions to guests Skills and Personal attributes required • Communication skills • Customer service centric • Drive and energy • Building working relationships • Team player • Problem-solving