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  • Assistant Bar Manager
    Assistant Bar Manager
    2 days ago
    £15–£17.5 hourly
    Full-time
    London

    The Queens Head has been pouring pints since 1738 and still serves as Soho's cosy and proudly independent local. We're a wet-led pub - no kitchen, just great beer, great atmosphere, and great people. We champion quality beer, support independent breweries, host live music every Sunday, and pride ourselves on being an inclusive, welcoming space for all. We're looking for an experienced and passionate Assistant Pub Manager to help lead our team and keep the Queens Head running at its very best. Reporting to: Bar Manager, Head Office team Responsible for: Bar Staff, Supervisors, and Door Staff Job Summary • Take full responsibility for your shifts, ensuring the pub is well-managed and operating at its best from open to close, • Manage, lead, and motivate the team to deliver exceptional results, • Set the tone for a fun, welcoming atmosphere that keeps both customers and staff happy, • Make sure every guest leaves having had a brilliant experience with great products and service to match, • Get to know your regulars, build real relationships, and play an active role in growing the business, • Keep on top of compliance - you know the rules and make sure the team does too, • Hold high cleanliness standards and make sure checklists are followed correctly, • Oversee stock and cellar management, including regular line cleans, • Manage customer flow effectively - making smart use of space, balancing walk-ins and bookings, and keeping an eye on capacity to maximise turnover without ever compromising on customer experience or compliance Why Work With Us? • You'll be based in the heart of Soho - one of London's most exciting neighbourhoods, on the doorstep of world-class theatres, restaurants, and bars, • We've got something a lot of Soho venues don't - a genuine community feel with a loyal, friendly crowd who keep coming back, • We're independently run with a hardworking, fun, and inclusive team in a proudly LGBTQIA+ friendly environment, • 40 hours a week with a fair and considerate rota, plus overtime opportunities, • Weekly pay, • 28 days paid holiday a year, • A weekly drinks tab - you earn £1 for every hour you work, • 20% discount for you, your friends, and family, • Paid external training courses and career development opportunities, • Staff days out, brewery tours, and supplier visits throughout the year, • Christmas and summer parties Who Are You? • Someone who leads by example, takes pride in being professional, and knows that a great team starts with a great attitude at the top, • A team player who keeps communication strong and brings positive energy to those around them, • Hospitable by nature, with the ability to make customers and staff feel welcome and at ease, • Passionate about hospitality and pubs, with a genuine interest in industry trends and product knowledge, • Cool, calm, and collected when things get busy. But doesn't switch off when it quietens down - you use the slower periods to keep standards high, the team engaged, and the pub in great shape for when it picks back up., • Presentable and confident when talking to customers and representing the venue, • Aware of health and safety responsibilities and takes them seriously Must Haves: • You've managed a team before and know how to get the best out of people, • Reliable - great timekeeping and attendance matter to us, • Solid knowledge of draught dispense, beer, wine, and spirits, • A Personal Licence holder, • Confident handling of conflict calmly and professionally, • Fluent in English, written and spoken, • Computer literacy is a must Desirables: • Experience with stock and cellar management, • Cask ale knowledge and experience in cleaning lines, • Used to putting together rotas and staff schedules, • Events and bookings management, • Professional social media management, • Happy to roll your sleeves up for basic maintenance when needed, • Worked alongside security before Pay: • Up to £17.50/h Think you're the right fit? We'd love to hear from you. Get in contact and tell us a little about yourself and why The Queens Head feels like the next step for you.

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  • Festival & Catering Manager
    Festival & Catering Manager
    14 days ago
    £17–£19 hourly
    Full-time
    London

    About the role We are looking for an experienced Festival & Catering Manager to join our growing team for the 2026 summer season and beyond. This is a full-time role spanning both our festival operations — which peak during the summer months and may take you to some of the most scenic parts of the UK — and our year-round event and corporate catering services across Greater London. Working closely with the founder you will oversee operations from planning through to delivery, ensuring smooth, professional and high-energy service on site. At Smashing Plates, we serve fresh, vibrant Greek street food and take pride in delivering food that is fast, high-quality and full of flavour. We trade at some of the UK’s leading festivals and events are proud members of Kerb, London’s leading street food collective. This role is ideal for someone who thrives in fast-paced environments, understands festival and event logistics, and enjoys leading teams on the ground. We are building a long-term team as the company continues to grow, with exciting plans ahead. Don’t hesitate and apply if Key responsibilities • Running the day-to-day operation of festival and event food units, including setup, service and close-down, • Leading, supporting and motivating your team to deliver consistent food quality and excellent customer service, • Planning rotas and coordinating staffing levels across events and festivals using the company software, • Managing stock, ordering, wastage and costs in line with operational targets, • Ensuring food safety, hygiene standards, health & safety and EHO compliance at all times, • Overseeing daily opening and closing procedures, including cash-ups and reporting, • Coordinating festival build, setup, pack-down and equipment management, • Liaising with other team leaders, event organisers and suppliers, • Working closely with the central production unit (CPU), warehouse and operations team to manage stock flow and logistics, • Communicating clearly with the team on the ground to ensure smooth service during busy trading periods, • Reporting weekly on performance, staffing, compliance, stock and upcoming operational needs; make specific recommendations and assist in continuously improving performance, • Opportunity to grow into a bigger role as the company grows Requirements We are looking for someone who is hands-on, energetic and ready to lead from the front. • Proven experience working in festivals, street food operations or large-scale events, • Experience managing or supervising festival units, concessions or high-volume food operations, • Passion for delivering excellent customer service — from delighting individual customers to executing large office catering orders on time, • Comfortable working in fast-paced, high-pressure trading environments, • Fluent English required, with the ability to communicate clearly with team members, customers and event organisers, • Ability to motivate, train and support teams during busy shifts, • Strong organisational and leadership skills, • Calm, solutions-focused mindset when things get busy, • Level 3 Food Hygiene certification (or willingness to obtain min Level 2), • Full UK driving licence, comfortable driving vans under 7.5 tonnes, • A willingness to work weekends, festivals and outdoor events What we offer • Permanent, full-time role with real opportunities for growth and progression within the company, • Above London Living Wage pay, with performance-based bonuses, • Average ~40 hours per week across the summer season, with peak activity between May and September, • Opportunities to work at some of the UK’s biggest and best festivals and events, • A supportive, positive and ambitious company culture, • A collaborative team with deep experience in hospitality, events and street food, • A creative and fast-growing business where your ideas and contributions matter, • Offers across hospitality via partners schemes For strong performers in this role, there will be opportunities to expand responsibilities and grow your career within Smashing Plates as the business continues to scale. If you're passionate about great food, exciting events and creating memorable customer experiences, we’d love to hear from you.

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  • Waiter / Waitress
    Waiter / Waitress
    23 days ago
    £14 hourly
    Full-time
    London

    We are an exclusive members' club offering exceptional service in a sophisticated, yet welcoming environment. Our club caters to a diverse group of members who expect the highest standards of hospitality and service. If you're passionate about providing outstanding service and creating memorable experiences, we want you to join our team. Job Description: As a Waitress at our Members' Club, you will be the face of our club's dining experience. You will ensure our members receive top-quality service, assist with menu recommendations, and maintain a high standard of cleanliness and presentation. Key Responsibilities: Greet and serve members in a professional, friendly, and efficient manner. Take food and drink orders accurately and relay them to the kitchen/bar. Maintain knowledge of the menu, including daily specials and wine list. Ensure a high standard of cleanliness and hygiene throughout the dining area. Handle customer inquiries and resolve any issues with courtesy and professionalism. Assist with setting up and clearing tables, ensuring a smooth flow of service. Work collaboratively with kitchen staff and other team members to ensure excellent service. What We Offer: Gym access Bonus and Xmas bonus Exclusive benefits. Salary£13.5–£14 hr Location 1 Dysart Street, EC2A 2BX, London, England, United Kingdom Type of job Employment typeFull-Time Shift scheduleMonday to Friday Starting timeImmediate Candidate requirements RequirementsExperience in Waiting Tables Weekend availability Night shifts Experience as a Waiter/Waitress English required Work permit

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