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Customer Order Management Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12-month onsite contract (5 days/week). Role Overview Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on-time delivery. Were working with a global power technology company that designs and manufactures diesel and alternative-fuel engines, generators, and related components for a wide range of industries. Key Responsibilities • Manage customer accounts end-to-end (setup, order entry/changes, escalations, logistics)., • Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders., • Provide clear communication and accurate documentation throughout., • Resolve complex queries in line with SLAs; escalate when required., • Maintain accurate records in internal systems., • Ensure export compliance and complete shipping documentation., • Support quality issue resolution (non-conformance claims via QMS)., • Assist with customer visits and reporting., • Contribute to process improvements and departmental goals.The individual, • Results-driven with strong communication skills., • Customer-focused and collaborative., • Knowledge of order lifecycle, ...