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The Quality & Compliance Coordinator is a vital role focused on ensuring that all services meet the highest standards of quality, safety, and regulatory compliance. The post holder will be an integral member of the Quality Team, providing dedicated administrative, coordination and auditing support to the Quality Business Partners and Health & Safety Business Partner. This role is key to embedding a culture of continuous improvement, managing essential data and documentation, and ensuring all practices align with regulatory frameworks such as the Care Quality Commission (CQC) Fundamental Standards. As this is a new position, the first six months would be spent working with the Director of Quality and the team, to structure the key areas of focus in supporting the team and the wider organisational objectives related to quality. This will include induction on all relevant company systems and getting to know both the quality team and the wider operational team. You will be bringing ideas to support effectiveness and ensuring that all information is collected and collated to support the work of the team and the wider organisation. This can be a hybrid position based both at home and at the organisational head office just outside Newark with a split of 2 days at home and 3 days at the office or it can be a full-time office role. This role will suit someone with some experience in supported living who wants to move their career in a different direction and who has good office skills or someone who is currently working in another position within social care. If you are interested and have experience in the delivery of social care within supported living, there may be a route over time, to a Quality Business Partner role - this is not guaranteed and would be subject to meeting the key requirements of that role and a vacancy being available. Main Responsibilities Quality Team Support & Administration Administrative Hub: Act as the primary administrative support for the Quality Team by managing the overall audit tracker and advising on gaps in oversight to support assurance groupwide. Advising on visit overlap to ensure effectiveness of resource and liaison with Operational and Area Managers to provide information on quality team actions. Information Facilitation: Efficiently chase, gather, and collate necessary information, data, and evidence from service managers to support the QBPs in their strategic roles and providing input into agreed reporting cycles. Action Plan Tracking: Monitor the progress of all action plans generated from audits and service visits to ensure that they are on track and evidence supports this. Liaison with service, area and operational managers as part of this work. Quality Management System oversight and compliance Documentation & Data Control: Manage the lifecycle of quality and compliance documentation (SOPs, policies, care plans, risk assessments) within the Quality Management System (QMS) or internal database. Ensure all records are current, controlled, and securely stored. Advise the Director of Quality of any documents for review or where they are going out of date. Data Analysis & Reporting: Accurately input, track, and analyse data related to incidents, safeguarding concerns, complaints, and quality metrics. This will be on the RADAR system and the Nourish system in addition to information supplied through other routes. Use tools like Excel to summarise key trends and risks in clear reports for management review. Report on data and trends to the quality team and wider organisation as required. Audit Coordination and participation: Assist with the coordination of internal audits and "mock inspections" within services. Carry out basic audits following training from the Director of Quality. Support in the preparation and submission of documents for CQC inspections and external mock inspections. Operational Liaison System Updates: Keep all internal spreadsheets, systems, and databases up to date with the latest compliance information, audit outcomes, and service user data changes. Provide information to the team and to others such as senior operational managers. Stakeholder Liaison: Develop strong working relationships with Supported Living service managers, local authority contacts, and internal departments to facilitate smooth information flow. The Ideal Candidate Required Skills and Qualifications Experience: Proven administrative or coordination experience within the adult social care, healthcare, or supported living sector is desirable but we would also be interested in hearing from someone currently working in social care in an operational role, but who is confident in their administrative ability and can use systems like excel and word and who is looking for a change of direction, whilst still influencing the provision of excellent services. Regulatory Knowledge: A good knowledge and understanding of CQC regulations and compliance frameworks relevant to supported living services or the willingness to learn. Technical Skills: High proficiency in Microsoft Office, particularly Excel (data analysis, formulas, pivot tables), and experience using care management software or QMS platforms. Attention to Detail: Meticulous attention to detail and accuracy in documentation, record-keeping, and data entry and a desire to understand how to interpret data and support services in delivering high quality standards. Organisational Skills: Superior time management and organisational skills, with the ability to prioritise a dynamic workload and manage multiple deadlines effectively. Communication: Strong interpersonal skills and professional communication (written and verbal), capable of engaging effectively with managers and care staff at all levels and of understanding the importance of effective communication to support the work of the quality team. Development a desire to develop your career into the quality area and build upon existing skills in operational delivery together with organisational skills. There will be opportunities to develop towards the role of Quality Business Partner. Teamwork the ability to work effectively in support of colleagues and the work of the wider quality team. Values base a strong values base which aligns with organisational values, and which supports understanding of the importance of service quality in enabling positive outcomes for people supported. Social care qualification it is desirable to have a qualification at Level 2 or above. Driving - A UK driving licence and access to a vehicle (as travel between local services may be required). About The Company Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP! TPBN1_UKTJ

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