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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working alongside the Restaurant Manager, you'll help lead a team, delivering exceptional guest experiences across the day/evening. Experience within a premium restaurant, hotel or hospitality environment. Support the day-to-day running of the restaurant.

Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community.

ACTUAL CLOSING DATE: Applications must be received by Thursday 22 October 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to supp

Where those who love pizza can be their true self.Plus tips - You'll receive tips/Tronc* .Wellbeing Support for you and your family .Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers .Learning and Development Opportunities to invest in you .You’ll be the

JOB TITLE: Cleaning Operative CLOSING DATE : Friday 12th October 2026 START DATE: ASAP INTERVIEW DATE: 13th to 16th October 2026 SALARY: Full Time Equivalent Salary range of £24,872 to £25,328 plus Local Government Pension Scheme (pro-rated actual salary range of £20,726.LOCATION: Oasis Rest

Job Title: Mechanical Team Leader.Location: Rochester – Onsite (We may be able to offer a relocation package for this role).Salary: Up to £65,000 per annum.Join BAE Systems and you’ll be part of something bigger.As a valued member of our global colleague network, you’ll bring your unique skil

Assistant restaurant general manager.

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.

Job Description Are you an experienced Restaurant Manager looking for your next opportunity? /n We're looking for a Restaurant Manager to join The Old Boat House at De Vere Cotswold Water Park. The Old Boat House is a unique, stand-alone restaurant set within the beautiful surroundings of De Vere

We're currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in CH&CO on a permanent casual basis, contracted to 0 hours per week.As a Team Leader, you will use your skills to maintain a high standard of quality work.In return, you will have the chance to pr

Job Title: Receptionist and Student Support Assistant, Loughborough Application Closing Date: Sunday, 01 November 2026 We are looking for a new Receptionist and Student Support Assistant for the School of Science.The successful candidate will join the team working across our two School of Science Ad

Ethero Ltd is seeking Warehouse Operatives for a client in Stafford.Duties include quality checks, accurate paperwork, and maintaining tidy, compliant work areas while hitting targets.Shifts are 06:00-14:00 and 14:00-22:00 on a rotating basis; pay is £12.PAYE, paid weekly, with overtime at £19.Dru

Team Leader - Children's Residential Home.We're looking for a passionate and experienced Team Leader to join our children's residential home in Blackpool.This is an exciting opportunity for someone who is ready to lead by example, support a dedicated staff team, and make a genuine difference to the

Customer Operations Team Leader (Auto Finance).Lendable Chatham, England, United Kingdom.Join or sign in to find your next job.Customer Operations Team Leader (Auto Finance).Customer Operations Team Leader (Auto Finance).Lendable Chatham, England, United Kingdom.Be among the first 25 applicants.Cust

Maidstone Borough Council is seeking an Enforcement Team Leader to manage the Mid Kent Enforcement Team, leading a small group in the collection of unpaid council tax, business rates and parking fines.You will be responsible for day-to-day delivery, staff motivation, and ensuring high-quality custom

Alexander Steele are supporting a Global manufacturing business who are seeking a Hygiene Team Leader to lead and support the hygiene team in maintaining high standards of cleanliness, food safety, and GMP across the site.Ensure cleaning schedules are completed effectively, hygiene procedures are fo

The Grounds Care Group is looking for a Full-time Grounds Maintenance Team Leader in Peterborough, United Kingdom.The ideal candidate will lead a team to deliver high-quality grounds maintenance, ensuring tasks like grass cutting and shrub maintenance are performed efficiently.A competitive salary b

Glen Group are actively recruiting for a Permanent, Full-Time Mobile Cleaner to join a well-established and growing cleaning business in the Somerset area.You must be available to work Monday to Friday, working 30 hours per week.The Rate of Pay for this position is £13.This is a hands-on cleaning p

The Best Connection Group Limited is recruiting a Warehouse Operative to support healthcare logistics across the UK.You will receive, store, pick, pack and dispatch goods, while maintaining high standards of quality and safety.Working with the Warehouse Supervisor, you’ll help ensure accurate stoc

You’ll support your Restaurant Manager to run the restaurant like you both own it — driving results, setting standards and building a team that’s proud of what they do. Support the Restaurant Manager with sales, costs and performance. Restaurant Managers, we look to our Assistant Managers firs

You’ll support your Restaurant Manager to run the restaurant like you both own it — driving results, setting standards and building a team that’s proud of what they do. Restaurant Managers, we look to our Assistant Managers first. Bonus amount dependent on sales band of the restaurant.

A local recruitment agency is seeking Warehouse Operatives in Paddock Wood, Kent.The role involves processing goods-out, order picking, and maintaining warehouse cleanliness.Candidates must have experience in a similar fulfilment environment and understand health and safety regulations.The position

COREcruitment is seeking a Senior Restaurant Manager in Essex to lead a high-performing operation.

The Best Connection Group Limited in Gillingham is hiring a Warehouse Operative for an immediate start.You will handle stock, use basic tools as part of daily duties, and maintain a tidy, safe work area.The position requires good assembly skills, reliability, and a solid level of fitness and stamina

Are you looking for a hands-on role within a fast-paced and supportive environment? We're currently recruiting Warehouse Operatives to join our Distribution Centre team in Clifton Moor, York.These positions are offered on a fixed-term contract until January 2027.The reason for the fixed-term appoint

Sittingbourne is looking for an experienced Warehouse Operative to join our team.You will pick, pack and process products with accuracy in a clean, ambient warehouse, using handheld devices for precise order picking.You will maintain stock records, complete paperwork, and help update systems.A stron

Gear4music is seeking Warehouse Operatives for its Clifton Moor distribution centre in York.This fixed-term role supports peak seasonal demand from October to December, with contracts up to six months.The role involves receiving, picking, packing, labeling and processing orders for UK and internatio

Rapier Employment's Magna Park, Lutterworth (LE17) is seeking Warehouse Operatives for a long-term role.You will work in a busy chilled warehouse, operate PPTs, scan stock, and help move pallets for supermarket distribution.Weekly pay, full PPT training provided, potential permanent position, on-sit

We are currently working with a global manufacturer based in the Teesside area.Currently looking for a Bilingual Accounts Payable Team Leader to join their accounts team on a permanent basis.The ideal candidate will be a proven team leader with business level fluency or native French, German, Spanis

Cygnet is seeking a Team Leader at Norcott House in West Yorkshire.You will balance shifts between supervising staff and delivering care, earning £15.The role includes supervising tasks, allocating duties and ensuring best practice within a residential service for adults with complex needs.The posi

A recruitment agency is seeking Warehouse Operatives for their chilled environment team in Whetsted, UK.Candidates will handle general warehouse tasks, particularly packing chilled products and ensuring proper documentation.The ideal candidate should be organized, attentive to detail, and able to wo

Burger King in the United Kingdom is seeking an Assistant Manager to lead shifts, support the Restaurant Manager and help drive sales, costs and guest satisfaction.

Join a team that collaborates with Restaurant Operations, Nandocas and suppliers to deliver integrated solutions, while balancing practical constraints with ambitious, customer-focused outcomes. Nando’s UK & IRE is seeking a Product Manager who sits at the intersection of restaurant operations, so

Proven experience as a Restaurant Manager or Senior Restaurant Manager. Background in fine dining, high-volume restaurants or luxury hotels. Job Title: Senior Restaurant Manager – Essex.

Team Leader – Children’s Residential Home.Full-Time | 40 hours per week (including days, nights, sleep-ins, weekends, and bank holidays).Are you an experienced residential childcare professional looking to take the next step into a leadership role?.In Benecare we are seeking a passionate and ded

Up to £15,000 annual bonus potential for Restaurant Managers, paid twice a year. As a Restaurant Manager, you’ll. Restaurant management isn’t easy — and you already know that.

Noble Restaurant Group are looking for a Marketing & Social Media Manager to assist with executing the annual marketing strategies for two distinct London restaurant brands – Angus Steakhouse and Steak and Company. Comfortable working with venue teams and attending restaurants regularly for conten