Operations Executive
4 days ago
Cheltenham
Operations Executive - Required for this exciting, experience-focussed travel company. They are looking for 2 Operations Executives to join their busy Operations team. Salary 26/27.5k plus bonus and great benefits. Travel industry experience would be ideal, but they are very open to people looking to step into travel, as long as they have office-work experience and are super efficient, organised and able to juggle multiple tasks at once. Operations Executive Responsibilities Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns Complete general administrative tasks, assist with projects as required, participate in occasional work-related travel, and take part in an on-call rota after training Operations Executive Experience and Skills required -Travel industry experience would be a bonus, but they are very open to individuals looking to move into the travel industry -You must be organised, approachable, strong written and spoken communication skills, strong multi-tasker, outlook teams and excel knowledge, a real passion for travel, strong attention to detail Additional information -Salary between 26/27.5k, plus up to 3k bonus, extra money for handling the emergency phone (3 weeks per year) plus great benefits including 25 days holidays, pension and many more -Office based Monday to Friday 9am and 5.30pm, option to work from home 1 day per week - Excellent training programme, first 3 months If you are interested in this exciting opportunity please apply online or send your cv to (url removed) quoting MS60567