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The Event Supervisor is responsible for overseeing the day-to-day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience. The Event Supervisor will work closely with the event management team, front of house staff and management and other departments to ensure flawless event execution and customer satisfaction. This is a Front of House F&B position. In the absence of events, the Events Supervisor will be part of the front of house team, reporting to the onsite F&B manager. This position is ideal for someone with a background in F&B or events, with leadership skills, and a passion for delivering outstanding service, who is looking to grow into a management position. Duties Event Operations: · Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards. · Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. · Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery. · Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs. Staff Supervision & Leadership: · Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards. · Provide guidance and support to team members throughout the duration of each event. · Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback. · Lead by example in maintaining high service standards and professionalism. Guest Relations: · Provide exceptional guest service, ensuring that event attendees' needs are met in a timely and courteous manner. · Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor. · Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service. Event Planning & Coordination: · Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. · Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. · Ensure the correct staffing levels and equipment are allocated for each event. Operational Excellence: · Ensure the event space is always presented to the highest standard before, during, and after each event. · Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met. · Support the Event Manager in maintaining event timelines and schedules. Health & Safety Compliance: · Ensure that all events are compliant with health, safety, fire, and security regulations. · Adhere to company policies on food safety, hygiene, and safety standards during events. · Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols. Technology & Systems: · Utilize event management software to track event details, staff schedules, and operational requirements. · Ensure staff are proficient with event-related technologies, such as AV equipment and event management systems. Training & Development: · Assist with training event staff, ensuring they understand the standards and expectations for event service. · Promote a culture of continuous improvement and learning within the event team. · Stay up-to-date with industry trends to introduce new ideas and improve service quality. What we will offer you! Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it! Food & Drink Discount in all Zetter Lounges Referral Bonus – Up to £500! Friends & Family Hotel Rate – 50% off for all family & friends Employee of The Month Reward Paid day off on your birthday... and much more! Note: The purpose of this Job description is to list the most important aspects of the job role. This job description is not intended to be a complete list of every duty, and it is therefore expected that the day-to- day performance of the job will frequently include tasks not listed above. All your tasks are not limited and / or restricted to this job description, as you must comply with any reasonable requests, from your manager, to perform any other duties. By signing this job description, you acknowledge and understand all the key performance areas and standards required. Please sign all pages. We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.

About the job PROGRAM OVERVIEW: The Fast Track J-1 Intern & Trainee Program is administered by the U.S. Department of State with the goal of allowing foreigners to come to the United States to gain exposure to U.S. culture and to train in their occupational field. Fast Track USA by Hosco, powered by ITN & Odyssey programs can last a maximum of 12 months. LOCATIONS: Explore the U.S. while developing your hospitality career in some of the most iconic destinations: • Florida – Experience world-class hospitality in Miami’s vibrant coastal scene or Orlando’s top luxury resorts., • California – Train in glamorous Los Angeles, chic Santa Monica, or the wine country of Napa Valley., • New York – Immerse yourself in the fast-paced energy of Manhattan’s five-star hotels and fine-dining landmarks., • Hawaii – Discover resort excellence on the beautiful islands of Maui or Oahu, where hospitality meets paradise., • Nevada – Learn from the best in Las Vegas, home to some of the most innovative hotels and entertainment experiences in the world., • Colorado – Gain luxury hospitality experience surrounded by the breathtaking scenery of Aspen and Vail., • And many more! Each location offers a unique cultural experience and the opportunity to work alongside industry professionals in world-renowned properties. BRANDS: Step into the realm of unparalleled hospitality excellence with our exclusive training opportunities at some of the most esteemed luxury hospitality companies in the USA. At Montage, Pendry, Marriott, Marcus, Hyatt, Accor, Four Season, The Ritz Carlton and many others, your career aspirations meet world-class mentorship and an environment designed for growth. DEPARTMENTS: F&B: Experience the Food & Beverage Department in a luxury resort environment. During the training program, you will experience most areas of the F&B department through rotations in the different outlets on property. The program is designed to give you the experience needed to excel in the hospitality industry when you return home. Culinary Arts: The Culinary Arts intern or trainee will engage in comprehensive training across diverse facets of culinary arts within a professional kitchen environment. This training provides a hands-on learning opportunity focused on cultivating culinary skills, fostering creativity, and gaining insights into kitchen operations across various culinary settings. Rooms Division: Get hands-on experience in front desk management, reservation systems, and housekeeping. Dive into the world of hotel operations, refine your skills, and contribute to exceptional guest experiences. This training is your gateway to practical learning in the hospitality industry. SALARY: • Starts from $2,500 per month, • Earn while you Learn The J-1 Intern and Trainee Programs in the United States offer compensation, providing an opportunity to earn while learning. The potential return on investment can be significant, depending on one's ability to save and manage finances effectively. Program monthly salary: 2,500-3,000 USD The stipend is paid on a bi-weekly basis. Departments: F&B kitchen, F&B service, Housekeeping, Sommelier, Bakery, F&B Management, Pastry, Room Division, Management.

We are recruiting on behalf of our 5* boutique hotel client. Their core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style. Your Passion • Supervises overall activities in the department., • Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard., • Keeps knowledge/information of any change in resort policy and procedure and enforce them., • Ensures good communication and cooperation between front office department and other departments., • Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements., • Controls expenses of front office department., • Maintains a personalized service standard of the reception by constant training and motivation of the team members., • Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guest’s requirements are met., • Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly, • Ensure the Memo is accurate and correct for all departments, • Conducts daily briefings, • Blocks special room. Requests and personally checks them prior to the arrival of guests., • Personally, welcomes guests and allocates rooms and coordinates with supervisor for proper follow up., • Personally, resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility., • Conducts regular inspections of areas directly under his responsibility., • Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management., • Communicate to management concerned, movement of guests and guest comments., • Prepare revenue and occupancy forecasting, • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs, • Maintains key control, • Conforms to the company’s Policies & Procedures., • Performs Duty Manager responsibilities on rotating shifts

About the job We're looking for An experienced Waiter\Waitress who shares our passion for excellence in hospitality. Number of positions: 5 International and dynamic environment Continuous training Competitive salary package Real professional growth opportunities Department: F&B service About you Minimum 1 year experience in fine dining or Michelin-starred restaurants in UK market Excellent English language skills Full-time availability with flexible hours Ability to work under pressure Elegant demeanor and attention to detail Valid UK work permit Language required: English. The company Fine dining with Italian roots, focused on excellence. Selecting the best ingredients from all over the world, Langosteria’s cuisine combines Italian tradition with a contemporary international approach.

About Us YUN Cross Bridge Rice Noodles is London’s first authentic Yunnan-style rice noodle restaurant, located in the heart of Brick Lane. We are proud to bring traditional “Cross-Bridge” rice noodles and modern Chinese dining culture to London’s vibrant food scene. Following the success of our flagship branch, we are now planning to open a new restaurant and expand our brand presence across the UK. To support this growth, we are looking for a talented and motivated Business Sales Executive to join our team. The Role As a Business Sales Executive, you will play a key role in helping YUN grow its customer base and partnerships. Your main responsibilities will include: Developing and maintaining relationships with corporate clients, event organisers, and catering partners. Preparing and negotiating quotations, contracts, and business proposals. Promoting YUN’s catering, group dining, and new branch launch events to expand brand awareness. Coordinating with the marketing and operations teams to ensure excellent service delivery. Monitoring market trends and identifying new business opportunities to support expansion. Requirements Proven experience in sales, business development, or client relationship management. Strong communication, presentation, and negotiation skills. A good understanding of hospitality, F&B, or restaurant operations is desirable. Positive attitude and ability to work independently in a fast-growing team. What We Offer Competitive salary with performance-based commission. Career development opportunities as we open new branches. A friendly, multicultural working environment based in central London. We look forward to welcoming a passionate team member to help us take YUN Cross Bridge Rice Noodles to the next stage of growth.

About the job We are seeking a motivated and reliable Runner to join our Front of House team. The ideal candidate ensures smooth coordination between kitchen, bar, and dining room, delivering food and beverages promptly while maintaining high standards of cleanliness and organization. Note: Applicants must have the legal right to work in the UK without company sponsorship. Number of positions: 4 Competitive salary package All legal benefits plus additional perks International and dynamic environment Continuous training Real professional growth opportunities Department: F&B service About you Previous experience in the same role in fine dining in the UK market Excellent English language skills Full-time availability with flexible hours Ability to work under pressure Elegant demeanor and attention to detail Valid UK work permit Language required: English. The company Fine dining with Italian roots, focused on excellence. Selecting the best ingredients from all over the world, Langosteria’s cuisine combines Italian tradition with a contemporary international approach.

Overview We are seeking a professional and service-driven Room Service Waiter/Waitress to join our busy Food & Beverage team. This is a guest-facing role where attention to detail, discretion, and efficiency are key. You will provide a seamless in-room dining experience, from taking orders through to delivering food and beverages, ensuring that every guest enjoys five-star service in the comfort of their room. Key Responsibilities • Deliver an exceptional in-room dining service with warmth, efficiency, and professionalism., • Take guest food and beverage orders accurately and confidently via phone or in person., • Set trays and trolleys to the hotel’s presentation standards, ensuring food and drinks are delivered promptly and with elegance., • Provide knowledgeable recommendations on menu items, including dietary options., • Anticipate guest needs and respond quickly to requests, maintaining a discreet and professional manner., • Liaise closely with the kitchen and F&B teams to ensure smooth and efficient service., • Clear trays and trolleys from guest rooms and corridors promptly, ensuring cleanliness at all times., • Ensure all guest amenities are deliveries as required., • Handle guest concerns or complaints professionally, ensuring swift resolution., • Adhere to health, safety, and hygiene standards, as well as all departmental SOPs. Skills & Experience Required • Previous experience in Food & Beverage, ideally within a hotel environment., • A genuine passion for hospitality and guest service., • Excellent communication and interpersonal skills., • Strong attention to detail with a focus on presentation and standards., • Ability to manage multiple tasks and deliver under pressure in a fast-paced environment., • A positive, proactive, and team-focused attitude., • Flexibility to work shifts, including early mornings, late evenings, weekends, and bank holidays. What We Offer • Competitive hourly pay plus service charge opportunities., • Meals on duty and uniform provided., • Colleague discounts across the hotel and wider IHG group., • Great opportunities for training, development, and career progression., • Be part of a professional and supportive Food & Beverage team in a central London hotel.

We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience

Maison Francois- St James Goods Receiver/ Prep Chef Full time £14.21 What we offer: • Referral scheme – up to £700 each new employee you refer (T&C’s apply), • Supplier trips to visit our supply chain and see the wonderful farms our food comes from, and the vineyards our wine is from., • Extra holiday day on your birthday after 2 years of service, • £150 voucher to dine at Café/Maison François after each completed year of service, • Staff discount 35% of the total bill (after probation period), • Counselling services and 24 hour in moment support, • Family Care, support with childcare, eldercare and pet care, • Access to the GP Surgery Web App 24/7, 365 days, • Legal assistance helpline, • Summer and winter staff party with fine drinks, food, games and lots of FUN!, • Employee of Month - £50 voucher The Goods receiver is a key person who reports into all Heads of departments, working days/shifts as required. The vital part of the position is ensuring that Goods receiving policies, procedures and standards are maintained, that food & beverage invoices are processed timelessly and correctly, and Procure wizard system is managed correctly and updated as required. What experience you will have/ what you will do: • To follow the Goods Receiving SOP., • To Receive deliveries correctly by ensuring that they are to the correct spec, weight, quality, quantity and temperature., • Input of all daily invoices onto Procure wizard system and approve for payments as/if required., • To file all invoices that require products to be updated on Procure wizard system, for the F&B cost controller to update., • To contact suppliers regarding discrepancies with products supplied., • To raise credit requests as required., • To track and record product & price discrepancies for all food & beverage suppliers., • To understand and comply with food hygiene regulations, Health & Safety regulations and HACCP., • To be COSSH trained., • To ensure that all paperwork and checklists are kept up to date, • Check and monitor all fridge & freezer temperatures using Kool zone monitoring system., • To assist and support the BOH team with tasks such as linen deliveries, waste collections, glass crushing and cardboard bailing., • To ensure that all returns and outstanding issues are reported / handed over to relevant Heads of Department before leaving. Who we are: From dawn to dusk, and all through the night, our teams are working hard to ensure every one of our guests can enjoy the best experience of Maison François possible. The bustle of the morning preparations, the stoves lit and ovens roaring, the pastry chefs crafting elaborate concoctions, coffee brewing, waiters twirling, phones ringing, chefs searing and grilling, trolleys wheeling, fresh produce landing, wine pouring, and customers arriving from left and right, in a theatre of the senses and delight. A modern approach, with a nod to the past.