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Customer Service Manager Pimlico Banks Recruitment are working with a respected UK business seeking an experienced Customer Service Manager to lead a small, high-performing team supporting customers, sales, and operational delivery. This is a hands-on leadership role where you will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience. Role Overview As Customer Service Manager, you will lead a team - covering sales support, order processing, and customer relationship management. You’ll act as the main escalation point for customer issues and work closely with internal departments to maintain high service standards. Key Responsibilities: • Lead, coach and develop a team of customer service professionals, • Manage all incoming customer queries, orders and after-sales requests, • Oversee and maintain the company CRM to ensure data accuracy and workflow efficiency, • Handle customer escalations and complex problem resolution, • Collaborate with sales, operations and finance to deliver a seamless customer experience, • Track and report on service metrics such as SLAs, response times and satisfaction levels, • Drive process improvements to enhance team performance and service quality, • Support sales support functions to enable smooth order flow and client communication About You You will be an experienced Customer Service Manager, Customer Services Manager, or Sales Support Manager with a strong background in B2B customer operations. You’ll bring a balance of leadership, commercial awareness and customer focus. Essential skills and experience: • Proven experience leading a customer service or sales support team, • Strong understanding of CRM systems (Salesforce, HubSpot or similar), • Excellent communication and stakeholder management skills, • Ability to manage customer escalations calmly and effectively, • Strong organisational and analytical skills, • Experience working cross-functionally with sales, logistics and finance What’s on Offer • Hybrid working pattern (4 office and 1 home initially then 3/2), • 25 days’ holiday plus bank holidays, • EV Salary Sacrifice Scheme, • Company Pension, • Private healthcare or wellbeing support, • Ongoing professional development opportunities Why Apply? This is an exciting opportunity to take ownership of a key function within a growing, forward-thinking business. You’ll have the autonomy to improve systems, processes and customer experience while leading a capable and motivated team. If you are an experienced Customer Service Manager, Customer Services Manager, or Sales Support professional looking for a rewarding leadership role, apply now for immediate consideration.

Role Overview: Join Our Team at Busy Bees Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. About our Nursery Busy Bees Day Nursery and Pre-school in Daventry is proud to hold an Ofsted rating Good. Located just off the A361, with close links to Daneholme Park and Daventry Town Centre, free onsite parking is also available. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our Hive benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off its our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI), • Ensure that educational strategies and practices are consistent across multiple rooms., • Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children., • Mentor and develop Room Leaders, promoting a collaborative and high-performing team., • Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs., • Foster strong relationships with parents, keeping them informed of their child's development., • Level 3 qualification or above in early years education., • Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner., • Strong leadership, organisational, and communication skills.