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Customer Service Manager Pimlico Banks Recruitment are working with a respected UK business seeking an experienced Customer Service Manager to lead a small, high-performing team supporting customers, sales, and operational delivery. This is a hands-on leadership role where you will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience. Role Overview As Customer Service Manager, you will lead a team - covering sales support, order processing, and customer relationship management. You’ll act as the main escalation point for customer issues and work closely with internal departments to maintain high service standards. Key Responsibilities: • Lead, coach and develop a team of customer service professionals, • Manage all incoming customer queries, orders and after-sales requests, • Oversee and maintain the company CRM to ensure data accuracy and workflow efficiency, • Handle customer escalations and complex problem resolution, • Collaborate with sales, operations and finance to deliver a seamless customer experience, • Track and report on service metrics such as SLAs, response times and satisfaction levels, • Drive process improvements to enhance team performance and service quality, • Support sales support functions to enable smooth order flow and client communication About You You will be an experienced Customer Service Manager, Customer Services Manager, or Sales Support Manager with a strong background in B2B customer operations. You’ll bring a balance of leadership, commercial awareness and customer focus. Essential skills and experience: • Proven experience leading a customer service or sales support team, • Strong understanding of CRM systems (Salesforce, HubSpot or similar), • Excellent communication and stakeholder management skills, • Ability to manage customer escalations calmly and effectively, • Strong organisational and analytical skills, • Experience working cross-functionally with sales, logistics and finance What’s on Offer • Hybrid working pattern (4 office and 1 home initially then 3/2), • 25 days’ holiday plus bank holidays, • EV Salary Sacrifice Scheme, • Company Pension, • Private healthcare or wellbeing support, • Ongoing professional development opportunities Why Apply? This is an exciting opportunity to take ownership of a key function within a growing, forward-thinking business. You’ll have the autonomy to improve systems, processes and customer experience while leading a capable and motivated team. If you are an experienced Customer Service Manager, Customer Services Manager, or Sales Support professional looking for a rewarding leadership role, apply now for immediate consideration.

Finance Analyst Certain Advantage are hiring for a Finance Analyst to join a large engineering organisation based in Daventry. This role is required to be onsite 3 days a week. The company: This global company designs and manufactures advanced engines, power systems, and related technologies that drive vehicles, equipment, and industries worldwide. Its recognized for its focus on innovation, sustai...