JOB TODAY logo

First line support jobs in IlfordCreate job alerts

  • Customer Service Assistant
    Customer Service Assistant
    20 days ago
    £14–£92 hourly
    Full-time
    London

    Location: Elizabeth Line Stations Pay: £14.92 per hour Job Type: Flexible / Part-Time Weekend Availability: Required About the Role We are currently recruiting Customer Service Advisors to work at stations across the Elizabeth Line. The role is ideal for people who enjoy helping customers, are reliable and professional, and can work flexibly across different shift patterns. Key Responsibilities • Provide excellent customer service to Elizabeth Line passengers., • Assist customers with journey information, directions and general enquiries., • Support passengers who require additional assistance., • Provide a welcoming and professional presence at the station., • Assist with managing busy passenger flows when required., • Report incidents, faults or customer concerns to the appropriate team., • Work closely with station and operational colleagues., • Follow all station, safety and customer service procedures. Shift Requirements Due to the operating hours of the Elizabeth Line, flexibility is essential. • Early morning shifts from approximately 05:25, particularly at Custom House and Canary Wharf., • Late shifts finishing as late as approximately 00:39., • Weekend availability is required, particularly Saturdays and Sundays., • Candidates must be able to reliably travel to and from the station for early morning and late-night shifts., • Flexible availability across different days and shift patterns is highly desirable. Ideal Candidate We are looking for people who are: • Friendly, approachable and customer-focused., • Reliable and punctual., • Professional in appearance and behaviour., • Confident communicating with members of the public., • Able to work independently and as part of a team., • Flexible and willing to work weekends., • Local to the Elizabeth Line stations or able to reliably travel for early starts and late finishes. Previous customer service, retail, transport or security experience is desirable but not essential, as full training will be provided. Pay & Benefits • £14.90 per hour, • Flexible working opportunities, • Work across the Elizabeth Line network, • Weekend and additional shift opportunities, • Experience within the London transport and customer service environment If you are reliable, flexible and enjoy helping people, apply today to join our Customer Service Advisor team on the Elizabeth Line.

    No experience
    Easy apply
  • Head Chef
    Head Chef
    2 days ago
    $47000 yearly
    Full-time
    Canary Wharf Estate, London

    We are looking for a Head Chef to join our busy Pho restaurant in Canary Wharf. Our kitchen has a wonderful team of chefs who work very hard and are great at what they do, so it's important we find the right Head Chef who is going to be supportive, friendly and hands-on, always ready to help in the different sections of the kitchen. ++Salary offer of up to £47,000 includes earnings received through tronc.++ ++And on top of that, a bonus reward of up to £6,000! ++ Who and what is Pho? We are named after Vietnams famous noodle soup- PHỞ. A rich bowl of broth, rice noodle and plenty of meat (or veggies)! But we also have more amazing things to offer in our menu... Here are some examples of some of the many fresh dishes we cook and serve everyday: • Freshly handmade spring & summer rolls, • Homemade pork & lemongrass meatballs, • Crunchy, fresh and flavoursome salads, • Delicious rich curries, • Wok-fried noodles topped with meat, tofu or more healthy vegetables We have grown into a nationwide business, with our teams bringing our fresh food and fantastic service to cities and towns all over the country, building a steady following of 'Pho-natics' wherever we go! What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with our Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond, • A nice Bonus! Of up to £6,000 a year! What Pho is looking for: • Hands on chefs who are passionate about cooking fresh, vibrant and flavoursome food., • Head Chef with minimum x2 years' in role., • Experience managing a team of chefs. In Pho we have wok chefs, lines chefs and sous chefs to support you., • Strong knowledge in food safety and managing compliance within health and safety regulations, • Experience controlling stock and par levels through mindful ordering., • Comfortable using different systems as part of your day-to-day. E.g. Acquire for stock ordering.

    Easy apply
  • Maintenance Technician
    Maintenance Technician
    3 days ago
    Full-time
    London

    Citadines Holborn-Covent Garden is seeking a confident Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Technician , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Technician , we require: Previous experience in a similar role Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Strong technical and time management skills A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Technician . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

    Easy apply
  • Pizza Chef
    Pizza Chef
    6 days ago
    £12–£15 hourly
    Full-time
    London

    Hi there! It's Sam and Luigi here. Pizza Pilgrims started life in 2011, when 2 brothers took a “Pizza Pilgrimage” of discovery. Once home, they installed a Neapolitan pizza oven and sold their first pizza on Berwick St Market. Since then, they have opened pizzerias in London and Oxford (so they would be able to make pizza in the rain). As part of the pizzeria team, your role at Pizza Chef would be to support in the running of the kitchen, working closely with your team to ensure that we are always serving the best pizza to our guests. Ensuring the high standards we are all looking for requires every Chef to excel in two key areas: Food, quality & safety: Our menu is simple and focused on Neapolitan style pizza. As Line Chef you will be the expert when it comes to our food, always ensuring our guests always receive the best pizza. You will also support the management team with the smooth running of every shift by keeping things safe, being well prepared for your shifts and supporting the Head Chef with controls within the kitchen. Supporting the Team: We have a 'one team one dream' approach to everything we do. Team work is key to a smooth shift so we always help each other out no matter the role, helping to create that great pilgrims vibe we all love to work in every day. In return for your hard work we will: • Invest in your growth and development, • Pay you a competitive rate including an equal share of tronc for all BOH and FOH teams plus bonus, • Hold two full staff parties for everyone throughout the year, we even close our pizzerias so everyone can join in, • Ensure you always have lots of fun, • Feed you all the pizza you would like

    Immediate start!
    Easy apply
  • Procurement Manager
    Procurement Manager
    4 days ago
    Full-time
    London

    The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 8 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

    No experience
    Easy apply
  • Sky Bar Manager - 53rd Floor Piano Lounge
    Sky Bar Manager - 53rd Floor Piano Lounge
    12 days ago
    £16–£20 hourly
    Full-time
    Millwall, Tower Hamlets

    London's highest piano lounge | 53rd floor, Wardian, Canary Wharf E14 Full-time | Tips and service charge | Immediate start Some bars have a view. This one has all of them 🌇🍸💫 Fifty-three floors up, the windows wrap the whole way round. Canary Wharf on one side, Greenwich on the other, and the full London skyline laid out in between. On the right evening the cloud sits below the glass and the room feels genuinely untethered from the city underneath it. That is where you'd be making drinks. The Observatory is London's highest piano & cocktail lounge. Live piano, a proper cocktail list, and a food menu built to be eaten slowly with friends. We opened just over a year ago and have spent that time turning it into something people are quietly protective of. We're now looking for a Bar Manager to take charge of the bar and carry that on. 🎹 THE VENUE The Observatory sits at the top of Wardian, exclusively for the residents of the two towers below it. Around 2,000 people have access, and a good number of them are in every week. That changes the job completely. You're not turning over strangers. You're building a room of regulars who know your name and expect you to know theirs, and who will tell you honestly what they think of the new menu. It has the warmth of a members' club without any of the stiffness. The bar itself is the centerpiece of the venue and deliberately so. That means the Bar Manager here spends most of their time exactly where they should be: behind the bar, making drinks, talking to guests, with an eye across the whole venue. This is not a role that disappears into an office. Live piano is weekly and our signature 'Piano Plates' are a tapas-style sharing menu designed to be picked at across a long evening with a cocktail in the other hand. Food runs seven days. 🥃 YOUR CRAFT, VALUED If you care about what goes in the glass, you'll be somewhere it counts. We want someone with genuine opinions about dilution, about garnish, about the difference between a drink that's technically correct and one that's actually good. You'll have real input into the list, work directly with suppliers, and build seasonal serves that sit properly alongside the food and the piano. The room gives you permission to be ambitious. Guests come here for an occasion, they're not in a rush, and they'll try what you recommend. That's a rare thing and it's wasted on someone who just wants to pour. 🚀 THE ROLE You'll run the bar. Standards, stock, ordering, prep, consistency. The cocktail quality is yours to own and yours to push. You'll lead a small team. A handful of people, hands-on, side by side. You'll set the standard by working to it rather than talking about it, and train the team properly as they come through. You'll host. Learning names, remembering orders, reading the room. The best nights here are the ones where the manager is visibly enjoying themselves. You'll support events. The Observatory hosts a steady calendar of private hires, birthdays, engagements, weddings and seasonal parties. To be clear: our events team handles the planning and the logistics. Your part is the drinks, the bar and the delivery on the night, plus being the familiar face residents come to first. Events experience is a bonus, not a barrier - if you've got the bartending and the hosting, we'll bring you up to speed on the rest. You'll help shape what's next. Menus, promotions, ideas for the room. We're a year in and still building. You'd be joining early enough for your fingerprints to be on it. --- 💥 WHAT WE OFFER • Sociable hours. We open at 4pm on weekdays, midday at weekends. No breakfast shifts, no split shifts, no 3am finishes., • Tips and service charge, • Real ownership of a venue with a genuine identity, not a site on a spreadsheet, • Input that goes somewhere. Menu development, supplier tastings, seasonal launches, • Room to progress. We're a growing London group - Beringers, Lockdown, Supershakes, The Eleventh Hour - and we promote from within wherever we can, • Staff food and drinks on shift, plus discounts across every venue, • The backing of an experienced events and senior management team, • Immediate start available 🔥 WHO WE'RE LOOKING FOR • Strong bartending behind you, ideally with time in a senior or management role, • Real cocktail knowledge and the consistency to deliver it on a full Saturday, • Comfortable leading a small team by example, • A natural host. Warm, present, genuinely interested in people, • Organised enough to run the operational side without being asked twice, • Calm through a busy service and a full events diary, • Someone who notices the detail, because our regulars absolutely do You don't need years of events management. You don't need a group background. If you're an excellent bartender who wants to run a room and look after people properly, that's the person we're looking for. ⚡ ONE MORE THING We'd like this to be a long stay. Everything good about this job compounds. The regulars, the reputation of the room, the events diary, the list you build. A year in, it's a genuinely different job to the one you start. That only pays off for someone who wants to stay and build it, and we'd rather be honest about that now than six months in. If you're looking for the next step rather than the next stopgap, this is one of the best rooms in London to take it in. 👋 HOW TO APPLY Hit apply, and tell us one drink you'd put on our list. That's the whole application. One drink, one line on why. We read every one and reply to everyone. If it looks like a fit, we'll set up a quick video chat, then get you in to see the place, meet the team and take in the view - followed by a paid trial shift so you can decide for yourself. The 53rd floor is very difficult to describe and very easy to show you.

    Immediate start!
    Easy apply
  • Operations Graduate
    Operations Graduate
    4 days ago
    Full-time
    London

    OPERATIONS GRADUATE - LONDON HQ As Operations Graduate, you’ll support the teams behind the scenes that keep our properties running smoothly and our guest experiences exceptional across edyn’s portfolio of brands. Working closely with property teams and central functions, you’ll gain hands-on experience across operational performance, reporting, process improvement, and service delivery. You’ll help monitor performance, support operational initiatives, maintain standards, and identify opportunities to make the way we work even better. This role is perfect for someone who is curious, organised, and enjoys understanding how things work. Combining analytical thinking with a proactive approach, you’ll play an important part in supporting our operations function and contributing to the continued growth of our hospitality business. This role is based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Coordination & Administration Support the coordination of operational activities between Head Office and property teams. Assist in maintaining central operational procedures, policies, and process documentation. Monitor the completion of operational actions and follow up with relevant stakeholders where required. Support the rollout of new operational initiatives, tools, and ways of working across the portfolio. Performance Monitoring & Reporting Assist in preparing daily, weekly, and monthly operational performance reports for senior management. Consolidate data from multiple properties and systems to support business reviews and operational decision-making. Monitor key operational metrics, identify trends, and escalate potential risks or performance issues where appropriate. Support the preparation of presentations, dashboards, and analysis for operational meetings and reviews. Cross-Functional Stakeholder Support Work closely with Finance, Commercial, HR, Technology, and other central functions to support operational priorities. Provide operational information and administrative support for cross-functional projects and initiatives. Assist property teams with queries relating to operational processes, reporting requirements, and system usage. Build effective working relationships with stakeholders across the business. Compliance & Governance Support Assist with the coordination of operational compliance activities, including audit tracking and policy adherence. Maintain records of compliance actions and ensure documentation is complete and up to date. Support the monitoring of operational standards and governance requirements across multiple jurisdictions. Ensure operational activities are carried out in line with company policies and relevant regulatory requirements. Continuous Improvement & Projects Participate in operational improvement projects and strategic business initiatives. Help identify opportunities to improve efficiency, standardise processes, and enhance operational effectiveness. Support the testing, implementation, and review of new systems, reporting tools, and operational processes. Contribute ideas and feedback to support the ongoing development of the Central Operations function. THE FIRE YOU CARRY You will be self-motivated, organised, and outcome-focused, looking to achieve all metrics and expectations set in terms of task delivery. Strong attention to detail and the ability to manage multiple priorities effectively. Excellent communication and interpersonal skills, with the confidence to work with stakeholders across different functions and levels of the business. Strong analytical and problem-solving skills, with the ability to interpret operational data and identify insights. A proactive approach to learning and continuous improvement MS Office skills, particularly Excel, Word, and PowerPoint. YOUR PROVEN TRACK First-class or Upper Second-Class Honours degree in Business Management, Operations Management, Hospitality Management, or a related field. Previous internship, placement, or work experience in operations, business support, consulting, or hospitality is desirable. Experience working in a multi-site, hospitality, or service-based organisation WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
1