Utilities Metering Customer Service
hace 7 días
Bury
My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries. Key Responsibilities • Handle inbound and outbound customer calls, emails, and online enquiries, • Resolve customer queries relating to billing, accounts, meter readings, and service issues, • Provide clear and accurate information regarding tariffs, usage, and services, • Support customers with payment plans and account management, • Log all customer interactions accurately on internal systems, • Escalate complex or unresolved issues to relevant departments, • Ensure compliance with industry regulations and company policies, • Deliver excellent customer service in line with company standards and KPIs Key Skills & Experience • Previous experience in a customer service or contact centre role, • Excellent communication and interpersonal skills, • Ability to manage a high volume of enquiries in a fast-paced environment, • Strong problem-solving skills and attention to detail, • Good IT skills, including experience with CRM systems Desirable Experience • Experience within the utilities sector (energy, water, or gas), • Knowledge of billing systems or regulatory frameworks, • Experience handling complaints or vulnerable customers Personal Attributes • Customer-focused with a positive, empathetic approach, • Reliable, organised, and able to prioritise workload, • Team player with a proactive mindset, • Eager to learn and develop within the role What is on offer • Competitive salary and benefits package including a bonus, • Full training and ongoing support, • Opportunities for career progression within the utilities sector, • Supportive and collaborative team environment Apply now to join a growing organisation and build your career within the customer service sector