Customer Services Team – Software Support Agent Job Type: Full Time Salary: £24,000 – £33,000 per annum (depending on experience) + Healthcare Location: Oxford, UK (Office-based role) About Us Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, we’ve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK. We’re proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, we’re looking for a Customer Service Agent – Software Support to join our friendly team and help us continue delivering great customer experiences. The Role This is an office-based, customer-facing role focused on supporting our in-house property management software. You’ll be the first point of contact for clients, responding to queries by phone and email, resolving software issues, and helping customers get the most from our products. It’s not a general IT or hardware support role. Instead, you’ll become an expert in our specialist applications and build strong relationships with our clients. What You’ll Be Doing • Providing clear, professional support to clients via telephone and email., • Investigating and resolving software-related queries., • Using our ticketing system to track, manage, and follow up on client issues., • Learning our software so you can confidently deliver training, demos, and webinars., • Working with a supportive team in a fast-paced but friendly environment. What We’re Looking For • Strong communication skills and a customer-first approach., • Previous experience in customer service or software support., • Good time management and problem-solving skills., • Confidence with Microsoft Windows, Word, Excel, and Outlook., • Strong numeracy and analytical skills (e.g. compiling reports)., • Ability to work well in a team and handle client-facing situations. It would be great if you also have: • Experience with Microsoft SQL Server (writing/troubleshooting queries)., • Knowledge of software testing and defect logging. Why Join Us? • We’re committed to your growth and offer plenty of opportunities to develop your skills and career, including:, • Running client training (in-house & on-site)., • Leading demos and webinars., • Gaining experience in software testing., • Working with Windows Server and networking., • Getting involved in product design, manuals, and even marketing campaigns. This role is ideal if you’re ambitious, proactive, and want to build a career in software support with real progression. Additional Information • Applicants must have previous commercial experience in a professional customer service or software support role., • This role is based at our Oxford office — applicants must be able to commute., • We welcome applicants from all backgrounds and are an equal opportunities employer.
Location: Oxfordshire (within 20 minutes of Abingdon) Salary: Negotiable, depending on experience About Us: Massey Construction is a family-run construction company based in Oxfordshire, specialising in high-quality property renovations and home improvements. Our projects include kitchen and bathroom renovations, extensions, loft conversions, roofing solutions, and general property upgrades. We pride ourselves on delivering reliable, professional service with a personal touch. The Role: We are seeking a skilled and versatile Multi-Skill Tradesman to join our small yet growing team. The ideal candidate will have a background in general building and carpentry, with additional experience in tiling highly desirable. Other trade skills will also be welcomed and valued. You will work both independently and as part of a small team, depending on the size and nature of the job. This is a full-time role offering long-term career potential within a supportive, family-oriented company. Key Responsibilities: • Carry out a variety of construction and renovation tasks, including carpentry, tiling, and general building work., • Work on projects such as kitchens, bathrooms, extensions, loft conversions, and roofing., • Ensure all work is completed to a high standard, meeting client expectations and company values., • Maintain a professional, reliable, and customer-focused approach at all times., • Take responsibility for tools, materials, and site organisation. Requirements: • Proven experience in general building and carpentry (tiling experience is a strong advantage)., • Full UK driving licence., • Own selection of tools (a company van will be provided following a successful probation period)., • Ability to work independently as well as part of a small team., • Strong attention to detail and commitment to quality workmanship., • Reliable, punctual, and customer-focused. Benefits: • Competitive salary (negotiable based on experience and skillset)., • 26 days holiday., • Company van after probationary period., • Opportunity to grow with the company and take on increased responsibility., • Supportive, family-business environment where your skills and input are valued.