Guest experience manager jobs in United Kingdom

PLEASE READ CAREFULLY Must be 18 years old and over to apply Your job as a receptionist within Travelodge will be to check in and provide a warm welcome to our guests. You’ll be available at reception to offer help and guidance for our guests to ensure the perfect stay. It is possible that you will be required to support different departments with a variety of different tasks. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. Typical shifts based on rato shift base: 10pm till 7am. This can vary during busy periods, however 3 weeks notice is typically given for rotas. At Travelodge, we value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made by every employee and always try to recognise those who go ‘above and beyond’. As a Reception team member you will enjoy benefits such as: - 50% discount on rooms plus food and drink, as well as friends and family

Come and join our amazing team at Travelodge (10-42 Kings Cross, London, WC1X 9QE Travelodge Farringdon) as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: • Fun friendly environment • 50% discount on rooms plus food and drink, as well as friends and family discount. • £50 Travelodge voucher on each work anniversary • Pension scheme totalling 8% (employer contribution 3%) • Discounts off many high street retailers and mobile phone providers such as Vodafone. • Opportunities to develop into Management roles through our 'Aspire Programme' We have regular rewards and recognition activities such as 'FAB Fridays' and 'Housekeeping Heros'. Your job will be welcoming the guests and checking them into the hotel, but you'll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you'll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times" If you feel you would enjoy a Night Reception role with us here at Travelodge then please click 'apply' now. We'd love to hear from you

Monday to Friday - 5 short shifts per week, you Must be fully flexible to work any shift between 10 am and 14 pm. 16 hrs. Position: Team Member Pay: £11.00 p/h Permanent Part time. About Us: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand, it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra holiday day for your birthday, paid training and development and seasonal night out! About the role: Your tasks and responsibilities will depend on the daily allocation done by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. From time to time, you will also be a floor host - great and welcome guests, assist with ordering, and manage customer flow. This role is restaurant-based and involves working a variety of shift patterns including working weekends and bank holidays. Please be aware we handle Pork meat in our restaurants. If you think this position is for you - please apply, and we will get back to you ASAP. Thank you!

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... A DAY IN THE LIFE OF A BREAKFAST TEAM MEMBER The position of Breakfast Team Member has become available at DoubleTree by Hilton Edinburgh City Centre. Reporting into the Breakfast Manager, you will be responsible for providing exceptional guest service that anticipates guests needs, preparing department that is ready for service and ensuring the operation is left ready for the next shift together with supporting room service requests. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements! The successful candidate will: Have a positive 'can do' attitude Be passionate about delivering great guest service and creating a 'home away from home' for our guests Be willing to learn and take on new challenges. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us. #LifeatRBH Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.

Full time & Full flexibility required Description Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: - Greet and welcome guests with warmth and professionalism. - Manage reservations, ensuring accurate and efficient table assignments. - Coordinate with the service team to ensure a seamless dining experience. - Answer phone calls and inquiries, providing information and assistance. - Maintain the reception area, keeping it clean and organized. - Uphold the highest standards of service and guest satisfaction. Requirements: - Previous hospitality/customer service experience. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Positive and friendly demeanour. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

We are a young, dynamic, and lively team. Our team members are not just collaborators; we are a small community! This is made possible by the special individuals we have within our team, making the working environment unique at our store. Indegno is a compact venue with well-defined roles, and everyone should be able to cover all tasks as needed. We will ensure to train you on every aspect so that you can work without worries. Leave the rest to us and the managers. Indegno is looking for a vibrant and people-oriented individual to join our UK team Role Overview: As the face of Indegno, you'll play a pivotal role in connecting with our wonderful customers and ensuring a smooth flow of service. Your primary responsibility will involve interacting with our guests and taking orders while keeping the queue moving efficiently. Key Responsibilities: - Interact and engage with customers, taking orders with a smile and providing exceptional service. - Rotate across different stations, including preparing and frying crescentinas and managing the cash register. - Maintain speed and accuracy in cash handling, remembering customer orders to enhance service. What We Offer: Competitive hourly pay: Regular hours: £11.50GBP Overtime: £13.50GBP A dynamic work environment with opportunities to rotate roles and keep things interesting. A minimum of 20 hours and a maximum of 40 hours per week to fit your schedule. Requirements: Friendly and outgoing personality with a passion for customer interaction. Ability to handle multiple tasks efficiently in a fast-paced environment. This is a fantastic opportunity to join a lively team and be an integral part of Indegno's customer-focused experience! If you're interested, swing by our store at 104 Brick Lane to discuss this in person

This role is vital to our success and the enjoyment of our guest’s experiences: "At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars and the bars fill the beds’’. We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfillment. This is a full time position, shifts may vary! Main responsibilities: Booking guests into the Hostel, advising on our offering and services Assisting guests with enquires and questions Managing the booking system, ensuring all office administration is accurate Ensuring an effective handover after your shift Working with the management team on security and safety Advising guests on London attractions Previous experience in a customer-based role is preferred but not essential

About Us We are central london based Bed & Breakfast Hotel. We have 15 Bedrooms in total and we are seeking staff housekeeping staff who can work in our hotel on either Full time or Part time hours. Please send us a message via JOBTODAY Experience, Hard working and Motivated. We have shifts for which the timings are Morning Shifts: 8am-2pm We have Full Time and Part Time positions available. The position is with immediate start Job Description Serve breakfast and help with cleaning the tables and kitchen. Clean and supply guest rooms and areas to hotel standard. Change bed linen and make up new bed. Clean all areas of the bathroom Empty rubbish, clean rooms and furniture Place the correct supplies in the room Completes other tasks as assigned by management. Job Experience Experience in this Job Good Communication Skills. Good personality and service Service with a smile. Able to work with a Team and alone if required.

Job Description: We are seeking a dedicated individual to join our team, and take ownership of managing, maintaining, and cleaning our cabin located in Wheathampstead, St Albans. Your role will involve managing all aspects of guest experiences, from cleaning and preparing the cabin between stays, to addressing maintenance issues and being on hand to troubleshoot and sort guest problems. Responsibilities: Perform changeover cleans to ensure the cabin is immaculate for incoming guests. Wash and iron bedding at home between changeovers/ stays Chop firewood and ensure adequate supply for guests' use. Prepare hampers for guests - This may involve collecting items from the shops. Take pride in the small touch points that we have taken care to curate. Conduct basic maintenance tasks to upkeep the cabin's facilities and amenities. Identify maintenance issues and liaise with contractors to promptly resolve them. Manage inventory and supplies, including ordering cleaning supplies and items for guest hampers. Be on hand for guests if there are any problems at the cabin during their stay Requirements: UK Driving license and insurance - Essential Washing/Ironing facilities at home Excellent attention to detail and a proactive approach to problem-solving. Ability to work autonomously and take ownership of cabin management responsibilities. Availability to perform changeovers on designated days, including occasional weekends. Close proximity to Wheathampstead to address emergencies and urgent guest needs. Previous experience in hospitality, property management, or a related field is preferred but not required. Hours: Approx 3 hrs per clean / changeover (Check out 11am - Check In 3pm) Approx 1-2 hrs washing / Ironing Change over days - Mon, Wed & Fri ( Most common, with occasional weekend changeovers) Variable Hours per week - Most common changeover/cleaning days are Mon, Wed, Fri, and occasional weekends. Although the hours and exact days will vary depending on cabin bookings. You will have access to the booking platform so you can plan cleans and changeovers in advance. Benefits: 3 x Free Mid Week Stays per year Access to Discounts Schedule: Day shift Monday to Friday Weekend availability Is this job right for you: If you are passionate about providing exceptional guest experiences, thrive in a dynamic environment, and are ready to take on the challenge of managing our off-grid cabin, we encourage you to apply. Join us in creating memorable experiences for our guests while enjoying the tranquility of Wheathampstead's natural surroundings. Application deadline: 16/04/2024 Reference ID: Re Cabins- St Albans Expected start date: 19/04/2024 Job Types: Freelance, Zero hours contract Salary: From £12.00 per hour

BRU Coffee & more are independent speciality coffee roasters, purveyors of distinctive coffee shops, and unashamedly proud to be coffee geeks. We are now recruiting for the role of a Barista. The ideal candidate will have infectious personality and incredible coffee skills to support the General Manager in our busy shop in the Designer Outlet in Cannock. Be part of a fast growing coffee business dedicated to creating experiences to remember for our guests, partners and teams. We strive to create a culture underpinned by a commitment to the customer and a passion for our products. Not just the coffee, but everything we do Responsibilities of the Role: • Be passionate about delivering 200 Degrees standards, always delivering above customer expectation • Be organised, hard-working, reliable and flexible • Create an environment with your team mates which balances serving the customer and having fun Requirements: • 1 year in a fast paced hospitality operation •

We are currently looking for an enthusiastic, energetic and hardworking individual to join our independent family business. You will be joining as a Receptionist, ideal for someone who has a background of working in a face to face customer service position. You will receive training when you join and be supported by your head of department and team members to ensure you have a smooth journey with us. Person Specification Previous Customer service experience (face-to-face) Intermediate level use of MS Office (Word, Excel) Able to communicate in English to CEFR B1- B2 (Intermediate) Confident with answering telephone and email queries Duties & Responsibilities Welcome, assist and direct guests correctly in a friendly and polite way. Provide high quality customer service at all times. Check the guests in/out, take payments. Manage telephone and reservations in a prompt and professional manner. Ensure that all correspondence is recorded and filed accurately as per the hotel and company standards. Ensure that all bookings are guaranteed, and no-show charges/late cancellation charges are applied where appropriate.

Job Description Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As our Food & Beverage Team Member , you… Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. Take orders and send them to kitchen staff. Check ordered meals on collection from kitchen and deliver to guests. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Provide efficient, friendly and professional service to all guests, making all guests experience positive. Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations. Our hotel offers 348rooms, Restaurant & Bar. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. If you feel you are the right candidate for the role as our Waiter/Waitress, please click ‘apply’ now! We’d love to hear from you! One more thing… By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Work Experience Great communication skills Well organized Problem solving abilities Full Flexible working between Monday to Sunday. Benefits As part of our team you can have: Salary – £ 13.16/hour Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Pension Scheme Talent gym access Additional holidays with service Delicious complimentary meals on duty prepared by our creative chefs Career opportunities across a network of international brands Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C) Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Information on the processing of personal data When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

We are looking for a Linen Porter for this wonderful property, someone that will be fully independent in ensuring the highest standard of cleanliness and organisation. The Linen Porter is responsible for stock counting and distributing linen correctly on each floor of the property, guaranteeing a smooth running of the housekeeping department throughout the day. Additionally, the role will involve accepting delivery of clean linen from supplier, arranging linen for pick up always maintaining a calm demeanor, and working in respect of health and safety regulation. The linen porter will also be called upon for cleaning duties, when necessary, assisting the rest of the team in cleaning rooms or public areas as well as managing all guests' requests with a positive and proactive attitude. The candidate will be methodical and conscientious with an eye for detail, ensuring the highest level of organisation. Key Responsibilities Include: - Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. - Receive and store deliveries. - Stock linen cupboards. - Report maintenance issues. - Complete the relevant daily, weekly and monthly tasks as directed. - Maintain high standards of personal presentation and hygiene in line with the company dress code. - Ensure that personal KPIs are achieved. - Maintain high standards of personal presentation and hygiene in line with the company code. Knowledge, Skills, Experience & Qualifications: - Minimum of 1 year of working within the housekeeping department (not a must to be considered). - Reliable and dependable in performing duties. - The ability to communicate in English effectively and persuasively at all levels. - A good team ethos is important, along with the ability to support team members and colleagues. - The ability to use chemicals efficiently and appropriately. If you are looking for a vibrant workplace, no need to look any further. Apply today and begin a new adventure with us.

Come and join our amazing team at Travelodge (London Central Tower Bridge) as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: Fun friendly environment 50% discount on rooms plus food and drink, as well as friends and family discount. £50 Travelodge voucher on each work anniversary Pension scheme totalling 8% (employer contribution 3%) Discounts off many high street retailers and mobile phone providers such as Vodafone. Opportunities to develop into Management roles through our ‘Aspire Programme’ We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be welcoming the guests and checking them into the hotel, but you’ll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you’ll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times” If you feel you would enjoy a Night Reception role with us here at Travelodge then please we’d love to hear from you.