Quality assurance professionals
il y a 5 heures
£49000–£51000 par an
Temps plein
London
The Quality Assurance Professional is responsible for maintaining and enhancing our high standards across the full product lifecycle — from supplier selection and due diligence to final presentation and post-sale care. This role safeguards brand trust by ensuring that every item offered to our customers undergoes rigorous inspection for authenticity, manufacturing perfection, and adherence to luxury retail compliance benchmarks. Key Responsibilities - Conduct detailed product inspections for authenticity, craftsmanship, certification integrity, and hallmark verification. - Develop and implement quality control procedures covering sourcing, inventory management, and point-of-sale handling. - Liaise with trusted suppliers, artisans, and service specialists to ensure alignment with New Herblife’s brand and compliance requirements. - Maintain meticulous records of product provenance, quality grading, gemstone certification, and warranty documentation. - Lead periodic audits to ensure adherence to trading standards, consumer protection regulations, and brand-level quality policies. - Collaborate with the retail team to enhance product knowledge, handling protocols, and luxury service delivery. - Oversee customer returns, aftercare standards, and product servicing to safeguard long-term client satisfaction and trust.