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Implementation Project Manager Location: Cardiff (Hybrid) Salary: £30.77 per hour + (£60k per annum equivalent) Hours: 37.5 hours per week Contract: 3 Months + Yolk Recruitment’s Public Sector and Not-for-Profit division is proud to be partnering with a well known national charity on their search for a temporary Implementation Project Manager. About the Role To implement agreed changes to the contact centre , including reduced operating hours, a redefined service scope, and the rollout of Zoom Contact Centre technology, ensuring pace, grip and assurance across operational change, contractual delivery and commissioner engagement. This role exists to put agreed direction into motion, translating proposals and Board-endorsed decisions into delivery at pace. Key Responsibilities The interim Implementation Project Manager will: • Lead the implementation of reduced contact centre operating hours and a clearly defined, revised service scope., • Translate agreed decisions into structured delivery plans, timelines and workstreams., • Own and maintain the Contact Centres implementation project plan, including milestones, dependencies, risks and mitigations., • Drive delivery across multiple teams, ensuring clarity of ownership and pace., • Provide concise, evidence-based updates for SLT and Board reporting., • Implement changes to performance management frameworks, ensuring KPIs, oversight and escalation routes align with the new contact centre model., • Support delivery of a more digitally enabled contact centre offer, including LiveChat, AI-supported triage and alternative access routes., • Lead a structured trawl of c.250+ contracts, focused on:, • Identifying contact centre related obligations, • Prioritising contracts impacted by reduced hours and scope, • Supporting mitigation and variation activity, • Maintain a live contract tracker, risk register and priority action list., • Act as Project Manager for the rollout of Zoom Contact Centre technology., • Coordinate readiness across people, process and technology, including configuration, training and go-live planning., • Prepare briefing notes, evidence packs and implementation updates to support DSDs and Area Managers in commissioner discussions. Essential Requirements The interim Implementation Project Manager will need: • Proven experience delivering complex operational change, not just designing it., • Strong Project management capability in pressured, high-risk environments., • Experience working with contracts at scale, including identifying risk and supporting variation., • Ability to operate with authority beneath senior leadership and maintain grip across multiple workstreams., • Clear, confident written and verbal communication skills., • DBS Desirable • Experience in commissioned services, charity or public sector environments., • Experience supporting digital or contact centre transformation., • Familiarity with commissioner negotiation contexts. To Apply: Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Implementation Project Manager position further. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.