Complaints Handler
hace 26 días
Halifax
Complaints Handler\n\nLocation: Halifax\n Contract: 6 months\n\nAbout the role\n\nSearch are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions.\n\nYou will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.\n\nKey Responsibilities\n\nManage customer complaints from initial contact through to resolution\nInvestigate issues thoroughly and gather information from relevant departments\nCommunicate clearly and professionally with customers at all stages\nEnsure outcomes are fair, consistent, and in line with company policy\nIdentify root causes and highlight trends or recurring issues\nMaintain accurate and detailed case records\n\nKey Experience & Skills\n\nPrevious experience in complaints handling or a customer service environment\nStrong written and verbal communication skills\nAbility to handle sensitive situations with empathy and professionalism\nGood organisational skills and attention to detail\nStrong problem-solving ability and sound judgement\nExperience using CRM or case management systems is desirable\n\nWhat we're looking for\n\nCalm and resilient under pressure\nCustomer-focused with a strong sense of ownership\nAble to prioritise workload and meet deadlines\nA collaborative approach to working across teams\n\nWhy join us?\n\nSupportive and collaborative working environment\nOpportunity to develop skills and progress your career\nA role where you can make a tangible impact on customer experience\nExcellent training available \n\nThis is position is Monday to Friday, 8:30am - 5:00pm which also provides great hybrid flexibility, and will be from a salary of £27,000.\n\nIf you're looking for a brand new opportunity where you can take ownership of your work, we'd love to hear from you- apply now to find out more!\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age