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Role: Complaints Handler\n\nSalary: £30,000 + benefits\n\nLocation: This role is fully remote - you can work at home \n\nContract: Permanent full time\n\nHours: 40 hours per week (shifts between 8am-8pm Mon-Sat)\n\nTraining: Home based for 4 weeks\n\nChecks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks\n\nThis is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. \nMy client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.\n\nDue to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).\n\nTraining: 2 weeks then 2 weeks Grad Bay\nBackground Checking:\nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS and Sanctions checks\nAny other associated checks \nAbout the Complaints Handler role:\n\nWe are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. \n\nSuccessful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. \n\nThe ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. \n\nWhat you'll be doing as a Complaints Handler:\n\nWork within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.\nPrepare routine letters and reports for approval, while following up on pending issues.\nProvide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.\nProduce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.\nPrepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.\nDevelop personal capabilities using existing formal and informal training opportunities.\nProcess and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).\nCollect and prepare standard data related to ongoing issues. \nWho we're looking for to do this Complaints Handler role:\n\nMinimum 12 months experience of complaint handling in a financial services regulated environment in the UK\nExcellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps\nExcellent verbal and written communication\nOrganised, able to confidently manage assigned workloads whilst prioritising targets and deadlines\nObjection handling whilst remaining professional \nValues my client is looking for:\n\nProcess Excellence- Doing things well means something to you and you will always strive to improve on your work. \nCollaboration- You enjoy working with others and you like working as a team player. \nCommunication- You can speak and write clearly and in a confident manner.\nEmotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.\nOpen-Mindedness- You are able to be open to different ways of thinking and new ideas.\nCritical Thinking- You are able to think logically when making decisions.\nSolution Orientation- Having a forward thinking mindset focused on resolving challenges.\nEntrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.Please follow the link to apply for his home based Complaints Handler role. \n\nDisclaimer\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Job Title: Materials Handler \nJob Location: Derby\nShifts: Days and Nights (Various must be flexible)\nHourly Rate: £19.16 PAYE / £24.88 Umbrella \nHours Per Week: Average 40hrs per week \nDuration: Long Term\nStart Date: ASAP\n\nCompany Summary:\nThey are a global leader in Rolling Stock vehicle manufacturing, service and maintenance.\n\nIndustries Considered: Rolling Stock, HGV, Automotive, Aerospace, RAF, REME, Army, Navy, Marine, Avionics, Rolling Stock, Commercial/Industrial, Plant\n\nDisciplines Considered: Store Person, Storeman, Store woman, Tool Stores, Armourer, Issuer, Hire Controller, Stores Controller, Building Supplies\n\nPosition Summary:\nTo undertake general stores duties (including goods receipt and issue, stock control). Input information to the computerised business databases and undertake general road vehicle driving duties and forklift truck operation. \nKey responsibilities will include:\n* Responsible for undertaking general duties within the depot stores, including goods receipt and issue, and stock control\n* Replenishment of line-side maintenance stock\n* Full understanding of picking kits required for component exchange programmes\n* Responsible for entering precise and accurate information in the computerised business databases to ensure inventories, locations and configurations are accurately recorded\n* Full understanding of booking materials to service orders. (Correct material allocation)\n* Create paperwork for stock rejections.\n* Updating storage bins, stock locations and quantities\n* Tracking of internal / external float material through SAP\n* Record / Label dirty material, ensuring that it is dispatched weekly\n* Undertake the PI cycle count process as lead by the Materials Controller\n* Responsible for the safe operation of the fork-lift truck\n* Unloading / Loading vehicles, ensuring that all material is located correctly.\n* Responsible for general road vehicle driving duties associated with the depot\n* Arranging transport and transfer of material from depot to depot / outstation\n* Responsible for reporting any defects with tools, plant and equipment is immediately reported\n* Full understanding of write off, scrap and waste management process\n* Develop/adapt Lean principles in line with Continuous Improvement Programme\n\nGeneral Responsibilities:\n* You have legal responsibilities under various safety and environmental legislation.\n* You are generally responsible for your health, safety security and welfare.\n* You have a constant duty to ensure that there is no harm to customers, colleagues, contractors or the public, by ensuring you undertake your duties correctly.\n* You have a duty to identify and report hazards and unsafe acts.\n* You are responsible for complying with all relevant safety standards\n* You must ensure that all accidents, incidents and near-misses involving yourself are properly reported\n\nQualifications & Functional Knowledge:\nExperience and qualifications\n* Good knowledge of Stores issuing / receipt processes.\n* Full understanding of Health and Safety procedures throughout the workplace.\n* Full forklift licence \n* Inventory management experience is advantages.\n* Proficient in computerised business tools (SAP and MS Office such as Excel and Word)\n\nContact details:\n(url removed) \n(phone number removed)\n\nPLEASE NOTE ALL APPLICANTS MUST BE ABLE TO PASS AN DRUGS AND ALCOHOL TEST BEFORE BEING OFFERED A POSITION (this is standard procedure on Rail depots)\n\nPlease note due to the volume of applications, we can only commit to contact those candidates we deem suitable for the position. However, we may retain your details and contact you in the future should suitable positions arise

Derby or Nottingham Are you a Commercial Insurance Account Handler looking to join a forward-thinking brokerage where you'll be valued, supported, and given room to grow? This is an excellent opportunity to join a dynamic and expanding business with a genuine focus on delivering exceptional client service and building long-term relationships. The role offers variety, autonomy, and the chance to work within a professional yet friendly team environment. The Role As a key member of the commercial insurance team, you'll manage a portfolio of clients across a range of industries, providing expert advice and ensuring the highest level of service. You'll handle everything from day-to-day servicing and renewals to claims support and placement with insurers. Responsibilities include: • Managing a portfolio of commercial clients, providing day-to-day servicing and renewal support, • Handling mid-term adjustments, claims assistance, and policy administration, • Negotiating competitive terms and coverage with insurers, • Providing expert advice on insurance products and risk solutions, • Previous experience in commercial insurance handling or broking, • Familiar...

Our Client is an Insurance Broker who is looking for a Commercial Insurance Handler. This is a hybrid role with 3 days in the office and 2 days at home. The role will be to deal with commercial insurance business and commercial combined risks. The Role: • The successful Commercial Insurance Handler will be responsible for a wide range of commercial insurance business to include SME and package policies, commercial combined, liability, motor fleet, PI, cyber etc. with premiums up to £10,000, • Work closely with Account Executives where they have the Client relationship and working in line with the Clients' requirements., • To prepare documentation for clients in relation to renewals, mid-term alterations and new business enquiries., • You will deal with client queries on the phone, by email and face to face., • You will provide a comprehensive customer service to meet the insurance needs of a range of clients., • You will join a long standing team who will provide training and guidance where necessary The Required Skills: • Previous experience within insurance is essential, ideally within an Insurance Broker working as a Commercial Account Handler, but applicants who have worked for and Insurance Company or MGA will be considered., • Located in the Derby area, • Strong IT, communication and time manag...

IBA Account Handler - 6 Month FTC - Remote. As an IBA Account Handler, you will be responsible for managing a portfolio of client accounts across multiple brands.

Junior Account Handler OA are recruiting for an Junior Account Handler to join our client’s growing team. Salary: £25,000–£30,000 basic - £35,000 OTE Junior Account Handler Benefits Salary bonuses Parking Pension schemes 23 days annual leave (excluding bank holida

Join a leading Housing Association in a high-impact role that plays a key part in shaping customer experience and service delivery.This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing se

Be an effective go-between for customers and internal technical staff The successful Call Handler will: Have extensive experience within a call centre Be fluent Italian speaking Be computer literate Be able to work calmly under pressure Be comfortable working in a fast-paced environment and be

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?.Are you skilled in complaint handling and providing excellent customer service?.We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.

Management experience is essential, as this role includes leading a team of claim handlers. As a Senior Claims Handler, you will oversee both new and existing claims, along with the following duties:. Managing and supervising a team of claim handlers.

An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice.

Finance Case Handler/Complaint Handler, hybrid. Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work.

This is an exciting opportunity for any experienced Liability Claims Handler who is looking to progress and develop their career long-term. You will join as a Desktop Claims Handler and be fully supported with training and guidance to enable you to progress to doing field work long-term. As an exper

FNOL Claims Handler Manchester City Centre (Office-based) £28,750 + monthly bonus - OTE circa £45k+ Flexible Monday-Sunday (rota basis) MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The Role As an FNOL Claims

An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors.

Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We’re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision.

Monday to Friday, shifts between 8:00am - 5:30pm.Brook Street is working with a leading contact centre in Derbyshire to recruit experienced.Take full ownership of customer complaints, ensuring timely resolution and positive outcomes.Carry out thorough investigations using root-cause analysis to iden

Due to continued growth, they’re seeking a Commercial Account Handler to join their team.

Complaint Handler Location: Belper, Derbyshire (On-site) Hours: Full-time, 39. Shift Pattern: Monday to Friday, shifts between 8:00am - 5:30pm Brook Street is working with a leading contact centre in Derbyshire to recruit experienced Complaint Handlers to join their expanding team.

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.An experienced complaints or quality assurance specialist seeking full ownership and autonomy.A senior claims professional looking to sp

An experienced and detail-oriented Senior Cargo Claims Handler is sought to manage complex cargo claims across multiple lines of business. Mentor and provide technical support to junior claims handlers.

Complaints Specialist Advisor – Financial Sector (Remote UK based Working).You have to be able to write final written complaints response letters.Following continued growth, our clients is expanding within their Banking and Financial Services division.Applicants must have at least one year of prio

A well-established insurance team is seeking a Senior Account Handler to take ownership of more complex corporate risks and support continued growth within the business. Around 5+ years’ experience in a similar Account Handler or Broking role. Collaborative working environment with Account Executi

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference.

We are currently supporting a housing association in North West England that is building and developing its complaints team.This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity.This is a hands‑on position sui

Commercial Claims Handler looking to diversify your knowledge and specialize in Marine Insurance?. This is an exceptional opportunity for a Marine or Commercial Combined Claims Handler to become a leading expert in a hugely interesting and diverse part of the market, handling claims for businesses w

Here at Alexander Lloyd, we are currently working with a growing employee benefits division in a large insurance broker looking for a Pensions Account Handler to join their team.

Junior Claims Handler (Marine). We are looking for a motivated and detail-oriented Junior Claims Handler to join our Marine Claims team.

Due to growth, theyre seeking an experienced Commercial Account Handler to manage their growing portfolio of Regional Clients. About the Account Handler Role This is a true 360-degree position where youll manage existing Commercial Insurance Clients whilst also handling new b.

Theyre looking for an experienced Commercial Account Handler to support Account Executives and deliver a genuinely high standard of service, with a key focus on Motor Fleet clients.

Introduction At Pen, we dont just underwrite risk, we unlock possibility.Were a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution.With entrepreneurial energy, niche expertise, and a bold growth mindset, were

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate.Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where

Junior Account Handler (Cert CII) £40,000 - £45,000 + Training + Progression Opportunities + Hybrid + 25 Days Holiday + Company Benefits Mansfield Are you Junior Account Handler or similar with their Cert CII qualification, looking to join a successful family-owned Brokers, who will invest in your

The Material Handler will provide support in respect to Stores to include booking in, kitting, packing, distribution and inventory control of stock, supporting the Inventory Manager.

To be a successful Senior Account Handler you will demonstrate:.