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Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Customer Complaints Handler Location: Central Glasgow Salary: Up to £28,750 + 10% Bonus Full-Time | Monday to Friday Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you. Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer focused role. You will be used to taking full ownership of final stage escalated customer complaints from our frontline teams and across our digital channels – email, WhatsApp, and Trustpilot. Our ideal candidate will be composed, experienced and enjoy being as escalated point of contact and helping to find suitable resolutions. We are extremely keen to speak to individuals who have experienced in either utilities and/or telecommunications, however, we are keen to speak to experienced complaints and resolution experts. In return, you will be rewarded with a generous salary and bonus, a hybrid working environment and a fantastically located Central Glasgow office. What’s in it for you: • Basic salary up to £28,750, • Hybrid working set-up (up to 3 days per week from home after training), • 25 days annual leave – which increases to 28 days with tenure, • Your birthday off every year, • Flexibility to buy up to 10 extra holidays or sell up to 5 days annually., • Cycle to work scheme, • Career progression and ongoing industry leading training What you’ll be doing: • Engaging with customers via phone, email, and chat, • Ensuring that all customer issues are resolved efficiently, • Support customers in financial difficulty with empathy and practical solutions, • Advising on finance options and guiding them through the process, • Coordinating with dealers and handling documentation, • Providing top-tier service from start to finish What we’re looking for: • Strong B2B complaints experience and the ability to take ownership of complex situations, • Proven experience in a high-volume customer service role, • A natural problem solver who genuinely enjoys helping customers, • Resilient and focused, • The ability to craft thoughtful online reviews to help drive service excellence, • Experience working across utilities and/or telecommunications (nice to have) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Part Time, Monday & Friday (7:30am to 6:30pm).Blue Arrow are currently recruiting for a.Call Centre or similar customer service experience - first class communication skills, both written and oral.An excellent telephone manner and attitude is essential.A flexible and hard-working attitude, with a ca

Complaints Resolution Handler Location: Glasgow (Hybrid) Salary: £25,000 Hours: Monday–Friday, 9am–5pm (1 late shift every 6 weeks) Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.

This role involves managing a portfolio of Third-Party Property Damage (TPPD) Claims from initial notification through to settlement, ensuring timely and accurate handling in line with company policies and regulatory requirements. Third Party Property Damage Team!. We are seeking a highly organized

We are seeking a highly organized and proactive Third-Party Property Handler to join our Damage team.

Join Direct Line Group as a Desk Adjuster Claims Handler in Glasgow, Leeds, or Manchester.

You will manage Home & Commercial Direct claims using digital evidence, ensuring excellent customer service and compliance with policy regulations.

Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Glasgow. Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and

Third Party Property Damage Claims Handler. Role Overview: We are seeking a highly organized and proactive Third-Party Property Handler to join our Damage team.

An opportunity has arisen for an ambitious individual to join a well-established and experienced commercial broking team in Warwick. This position would suit someone who already has a grounding in insurance and is looking to take the next step in their career. You may currently be working within personal lines (motor, home) or SME e-trade commercial lines and looking to move into a broader commerc... * * * *

Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. Investigation: Ha

A leading manufacturer of specialist vehicles in Scotland is seeking a Materials Handler to join their Pre-Production department.

If you’re interested in learning more about this opportunity, please apply now or contact Rhyan Scott at Reed Financial Services for more information.

Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding

We’re recruiting on behalf of our client for a Property Claims Handler to join their Glasgow-based team.The role involves assessing and managing non-complex property claims within authority limits, ensuring compliance with internal policies and industry regulations.Assess and manage non-complex pr

We welcome applications from Liability or Casualty Claims Handlers who have worked for an insurance company, or handled claims via delegated authority at a broker, loss adjuster or in a legal environment. Liability Claims Handler (Home-Based) - Glasgow. Using your extensive experience and knowledge,

A leading claims management company in Glasgow is seeking an experienced Claims Handler.

Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team. As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer'

Claims Handler - Office Based Role (Local Glasgow Applicants only). From FNOL to resolution, our professional handlers ensure high service levels, supported by a nationwide repair network that controls costs and enhances customer perceptions of their brands. We are seeking Claims Handlers / Customer

Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. Experience with the investigation of Liability Claims. Knowledge of how to value injury claims.

A leading insurance firm in Glasgow is seeking a Desk Adjuster Claims Handler to manage property insurance claims with a hybrid working model.This role requires excellent negotiation and communication skills along with knowledge of home and commercial insurance claims.The successful candidate will r

Job Title : Commercial Insurance Broker.Salary to 34000 plus benefits bonus and hybrid working.Exciting new opportunity to work alongside one of the most highly regarded leaders in the Scottish broking arena.Working closely with this director you will be responsible for delivering bespoke commercial

Liability Claims Handler - Property. Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team.

Claims Handler - Scottish Factors. Make a meaningful impact every day as a Claims Handler in Glasgow—where empathy, flexibility, and career growth come together in a supportive and inclusive team environment.

Property Claims Handler (Home-Based) - Glasgow. We welcome applications from Claims Handlers who have experience either within Household or Commercial Property insurance, who have worked for an insurance company, or handled claims via delegated authority at a broker or loss-adjusting firm.

Disease Claims Handler (3‑Month FTC). We are seeking experienced Claims Handlers to manage complex disease claims, including Asbestosis, Mesothelioma, and HAVS.

A leading Insurtech is seeking a Property Claims Handler for a home-based role in Glasgow.

Join a forward-thinking Insurtech that is revolutionizing the claims landscape.In this home-based role, you will handle a diverse portfolio of Liability claims, leveraging cutting-edge technology and a supportive team environment.Your expertise will drive client outcomes, as you negotiate claims eff

We will consider Motor Claims Handlers who currently deal with both personal and commercial Motor claims, however, the focus for this role will very much be Commercial Motor.

Claims Handler - Office Based Role (Local Glasgow Applicants only). From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. We are looking for Claims Handlers / Customer Service Representatives

We are seeking a highly organized and proactive Third‑Party Property Handler to join our Damage team.

This position would suit a Claims Handler with Liability Claims experience looking to join a Global leader within Insurance.

We are seeking a talented individual to join our Marsh Claims Team.This role will be based in the Glasgow office.This is a hybrid role that requires working at least three days a week in the office.Proactively manage an allocated caseload.Ensure all client requests and queries are dealt with promptl

Salary: Up to £28,750 + 10% Bonus.Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you.Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer foc

A temporary opportunity has arisen for a Cask Handling Operative to join our esteemed client at their beverages manufacturing facility in the Renfrew area.The role may involve working on the following shift pattern:.Monday to Thursday: 07:00 - 15:45.This position entails working in a warehouse envir

Customer Complaints Handler Location: Central Glasgow Salary: Up to £28,750 + 10% Bonus Full-Time | Monday to Friday Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you.

Connect Appointments are seeking experienced Cask Handler for our established client based in the East End of Glasgow. Immediate starts available for the right candidateAs a Cask Handler, you will be responsible for the safe movement of spirit within an established set of process procedures. To be s

Permanent Vacancy: Call Handler (Part Time) Location: Hillington, Glasgow Hours: Part Time, Monday & Friday (7:30am to 6:30pm) Salary: £13,644 per annum Benefits: Annual profit share bonus, private healthcare, pension scheme, death in service and more Blue Arrow are currently recruiting f

Working for a pharmaceuticals company on a long-term contract in Heysham.Pick UK and export shipments from designated warehouse zones using provided pick lists, reporting any discrepancies.Follow packing and labelling instructions precisely to comply with transport and regulatory standards.Assist in

Working for a pharmaceuticals company on a long-term contract in Heysham.Pick UK and export shipments from designated warehouse zones using provided pick lists, reporting any discrepancies.Follow packing and labelling instructions precisely to comply with transport and regulatory standards.Assist in

This role is key to supporting the production process by managing and executing the kitting of bags and powder batches.You'll ensure all required stock is available, picked, and assembled into complete kits, ready for production.The ideal candidate will also support general warehouse duties and mus

Part Time, Monday & Friday (7:30am to 6:30pm).Blue Arrow are currently recruiting for a.

Salary: Up to £28,750 + 10% Bonus.Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you.Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer foc

If you are an experienced Materials Handler and interested in this position, click. Materials Handler required to join a busy fabrication business on a permanent basis. The Materials Handler will be working from a modern fabrication facility in Bradford.

Salary: Up to £28,750 + 10% Bonus.Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you.Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer foc

Materials Handler (M/F/D) page is loaded## Materials Handler (M/F/D)locations: GBR-Stevenage (GSK)time type: Full timeposted on: Posted Todayjob requisition id: R-168865## The Opportunity:## Avantor is looking for a proactive Materials Handler to join our team based in **Stevenage, U