Handler jobs in LondonCreate job alerts

COMMERCIAL INSURANCE BROKER DARTFORD SALARY UP TO £35,000 + BONUS & STUDY SUPPORT OPPORTUNITY: My client is a well established Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth! Due to this continued success they have a fantastic opportunity for an experienced Commercial Account Handler to join the team and develop ... ZIPC1_UKTJ

Job Type: Senior Tax Consultant, UK / US Dual Handler.

Month Contract | £140 per day umbrella | London, HybridWe are seeking a Confidential Case Handler to join a critical safety and reporting team in the transport sector.

Us - *We are the respected Puppy & Doggy Daycare Centre in South West London and Surrey. During the day you will be a carer for our pups and dogs at our private facility in Surrey. The *__ *for a full time Mon - Fri Driver and Carer (one job) and comprises multiple duties.

Our client, an extremely successful insurance business, is looking to expand their team of account handlers! Join a dynamic and reputable insurance business where your knowledge of fleet and professional indemnity will be rewarded and most importantly valued!. Do you have experience as a commercial

Aviation Broker – Insurance & Risk Advisory.A specialist aviation insurance and risk advisory firm is seeking an experienced and highly organised.This includes aircraft owners, operators, charter businesses, MROs, aviation service providers, and related commercial aviation risks.You will w

Job title: Materials HandlerJob location: Grove Park, South East LondonHourly Rate: £18.

Key Responsibilities Investigate and resolve customer complaints in line with company and regulatory standards Produce clear, high-quality written responses that reflect the company's tone and values Resolve customer queries including account, system, and retail-related issues Escalate compl

Commercial Account Handler Leading Insurance Broker Are you an experienced commercial insurance professional who takes pride in delivering exceptional client service? We're seeking a skilled Commercial Account Handler to join our client's established broking team. This is an opportunity to manage your own portfolio of commercial clients, build lasting relationships, and make a real impact on their businesses through expert insurance advice and solutions. About the Role As a Commercial Account Handler, you'll be the trusted advisor and primary point of contact for our commercial clients. From understanding their unique risk profiles to negotiating the best terms with underwriters, you'll manage the complete insurance life cycle while ensuring every client receives tailored, compliant, and expert service. What you'll be doing: • Managing client relationships - Building trust and becoming the go-to insurance expert for your portfolio of commercial clients, • Handling the full policy life cycle - From quotations and new business through to mid-term adjustments and renewals, • Risk assessment and advisory - Analysing clients' businesses to identify coverage gaps and recommend improvements, • Negotiating with underwriters - Securing optimal terms and coverage for your clients, • Ensuring compliance - Keeping policies aligned with FCA regulations and industry standards, • Identifying opportunities - Spotting chances to enhance coverage and grow client portfolios Essential: • Strong commercial insurance knowledge across products, underwriting principles, and FCA regulations, • Proven experience as an account handler or similar client-facing commercial insurance role, • Acturis proficiency - you're comfortable navigating the platform daily, • Exceptional attention to detail - accuracy in policy documentation is critical, • Outstanding communication skills - both written and verbal, with clients and underwriters alike, • Client-focused mindset - you genuinely care about understanding businesses and solving their insurance challenges, • Cert CII or Dip CII qualification (or working towards it), • Experience across multiple commercial sectors, • Genuine client relationships - you're not just processing policies, you're building trusted advisor partnerships, • Professional development - we invest in ongoing training and support your career growth, • Quality-focused culture - we value getting it right over rushing through, • Variety - work across different commercial sectors and insurance products You're an experienced commercial insurance professional who: • Takes pride in delivering exceptional service and building client loyalty, • Thinks proactively about risk and coverage, always staying one step ahead, • Balances technical accuracy with commercial awareness, • Thrives on solving complex insurance challenges, • Values compliance and ethical practices If you're ready to bring your commercial insurance expertise to a team that values quality, client relationships, and professional development, we want to hear from you. Apply now

Shifts between 8am-8pm, Monday-Sunday.Full-time | 6-month FTC (with potential extension).Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a.

A need has arisen for a Claims Handler to join the BTE (Before The Event) Legal Expenses Claims Team. You will provide efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills. The BTE Claims team deals with assessing and managi

Job title: Property Account Handler . We are working with our client an established insurance broker to help them find an experienced Property Account Handler to join their team in North London. In this role, you'll support a diverse portfolio of property owner and real estate clients, ranging

Personal Motor Account Handler. A specialist, ultra-high-net-worth insurance broker in London W2 is seeking a Personal Motor Account Handler to join their busy West End office.

Package: £100,000.00 (Nego) + Bonus + Benefits Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Location: London, UK Job Type: Associate Director, UK / US Personal Tax Position Type: Permanent Hours: Full-time Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background This leading boutique consultancy xwzovoh is actively seeking and experienced UK / US tax dual handler to strengthen their leadership team in London. Applicants with p...

Job Title: Personal Lines Account Handler.We are seeking a dedicated and motivated professional to join an established insurance broker as a Personal Lines Account Handler.This is an exciting opportunity to contribute to a forward-thinking insurance organisation, managing home and motor portfolios

Accounts Handler – Personal Lines Location: London (N3) Salary: £25,000 – £35,000 per annum (DOE) Job Type: Permanent Start Date: ASAP Ribble Recruitment is assisting a well-established insurance brokerage with the appointment of an Accounts Handler – Personal Lines.

Attention all Corporate Insurance Brokers/Account Handlers.

As a Commercial Account Handler, you play a critical role in supporting Commercial clients and ensuring their insurance needs are met.This position requires exceptional customer service skills, attention to detail, and a deep understanding of insurance products and regulations.You will collaborate c

As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Manage and process domestic pr

Rev & Regs are recruiting on behalf of an established insurance company located in Croydon for a Paralegal Claims Handler (18 month FTC Mat Cover).

This Broker is now looking for a Commercial Account Handler (Mid-Corporate) to join them in their office in Whyteleafe.

Commercial Insurance Account Handler North London Salary: 40k to 50k + bonus DOE * Commercial Insurance Account Executive * Commercial Insurance Client Advisor * Commercial Insurance Account Manager * Commercial Lines Account Manager * Commercial Lines Client Manager

Your new job working as a Senior Account Handler/Technician will be working for an established Global Lloyd's Brokers who employ over 700 employees.Around the world and have a global footprint across more than 150 countries, your new broker has cemented their place as a top 10 contributor to Lloyd'

Accounts Handler Location: North London Contract: Permanent Salary: £25,000 – £35,000 per annum Start Date: Flexible Contact: (url removed) Job Description Service Care Solutions are currently recruiting on behalf of a long-established insurance broker in North L

Hybrid working Clark James are a leading Insurance Recruitment Specialist working with a successful Insurance broking group. The Broker is looking for an individual with Commercial Insurance experience to join the team as an Account Handler playing a key role in their Commercial Broking Team. If you

Commercial Account Handler Private Clients / High Net Worth Location: London Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Salary: £35,000 £50,000 per annum (DOE) Job Type: Permanent Start Date: ASAP Ribble Recruitment is assisting an established insurance brokerage with the appointment of a Commercial Account Handler to support its Private Clients xwzovoh / High Net Worth portfolio. Ribble Recruitment is responsible for candidate sourcing, screening, a...

Role: Claims Handler – Healthcare Location: London (Hybrid) Purpose: • Handle Healthcare claims across predominantly US, and international business, delivering a high-quality technical claims service. Key Responsibilities: • Manage claims within authority and in line with reserving standards., • Provide technical input and leadership on lead files., • Produce clear and accurate Large Loss, Risk Alert, and Audit reports., • Liaise regularly with underwriters and claims stakeholders., • Manage TPAs and external service providers, including performance reviews and audits., • Represent claims at client, broker, market, and internal meetings., • Assist with coverage analysis, recoveries, and claims projects., • Contribute to process and service improvements. Skills & Experience: • Strong technical claims background (Healthcare preferred; Liability/Professional Lines considered)., • Understanding of coverage and policy interpretation; US exposure beneficial., • Excellent communication and report-writing skills., • Organised, strategic, and service-focused with strong decision-making ability., • 2–5 years’ insurance claims experience.

Package: £Negotiable + Bonus + Benefits Location: London, UK - hybrid working options available Job Type: US/UK Tax Senior Consultant, Dual Handler Position Type: Permanent Hours: Full-time Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background This leading company is looking for a US/UK Dual Handler to strengthen their team in London. Applicants with previous experience dealing with High Net Worth Individuals who have dual reporting needs in both the UK and US would be ideal. The Role The US/UK Tax Senior Consultant will be responsible for but not limited to the following: • Caring for your own national and international client portfolio regarding UK / US taxation;, • Maintaining strong industry knowledge including keeping up to date with any relevant changes to the law and the latest trends;, • Carrying out client satisfaction surveys to ensure high standards are maintained;, • Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of dealing with both UK /US individual tax and the associated issues. Applicants will be educated to degree level (or equivalent); any additional tax qualifications including EA/CPA and ATT would be highly desirable. JAM Recruitment is acting as an employment agency with regards to this position. View our latest jobs today on our website and follow us on Facebook, Twitter & LinkedIn

Our client, a rapidly expanding UK and international employee benefits consultancy, are currently seeking to recruit an Employee Benefits Account Handler to provide a professional and comprehensive service to a range of SME and corporate clients. Candidates will ideally have experience in servicing and administering Group Risk or Healthcare schemes including GPP’s, Group Private Medical insurance, Group Risk and flexible benefit schemes. Candidates will ideally hold professional qualifications although this is not essential. You will have excellent communication skills and ideally experience of dealing with a range of SME and Corporate clients. In return our client is looking to offer a competitive basic salary depending on experience as well as an excellent company benefits package. This role is being offered with the scope for being fully remote basis and offers a competitive basic salary.

Job Title: Senior Claims Advocate – US Property Location: London / Hybrid (2–3 days in office typical, flexible working options available) Salary: £65,000 – £75,000 DOE Benefits: 10% employer pension (with 5% employee contribution), Private Medical Insurance, Group Bonus Scheme, Life Assurance (4x salary), Group Income Protection, generous holiday allowance, wellbeing programmes, and wide-ranging retail discounts. About the Company: Part of a thriving, multi-brand group, this London Market broker is known for its collaborative culture, expert-led teams, and continual growth via internal promotion and acquisition. Their US Property team sits within a wider platform of global risk specialisms, offering career-defining exposure and long-term development in a stable, growing environment. Role Summary: You’ll join a well-respected claims team managing complex and high-value US Property claims. This is a client-facing, technical role that blends deep policy analysis with insurer engagement and advocacy. With support from a hands-on manager and a strong team culture, the role suits someone with ambition, humility, and a drive to grow - either stepping into seniority or looking to bring their experience into a people-first firm. Key Responsibilities: • Manage high-value US Property claims end-to-end: Deliver best-in-market client outcomes, • Analyse coverage and manage insurer negotiations: Add value through strategic policy insight, • Present claims data to clients and insurers: Support renewals and portfolio oversight, • Collaborate with broking and accounting teams: Maintain a joined-up, client-centric approach, • Build and maintain insurer and client relationships: Elevate the firm's standing and influence, • Track and report complex cases to management: Ensure visibility and timely resolution Requirements: • Proven experience managing US Property claims, ideally high-value/complex, • Technical understanding of policy coverage and negotiation points, • ACII / DIP CII qualified or working towards, • Strong communication and relationship-building skills, • Background in insurance, broking, legal or adjusting environments If this role isn’t quite right, it’s still worth speaking to one of our specialist team - we may be working on something that hasn’t hit the market yet. Related Job Titles: Claims Advocate, Property Claims Specialist, Senior Claims Adjuster, Technical Claims Handler, Insurance Claims Consultant

Terrorism & Crisis Management Account Handler London (Hybrid, 50/50 split) £40,000 – £60,000 Benefits: Discretionary bonus, private medical, pension & life assurance, cycle to work scheme, employee assistance programme, structured onboarding & career development About the Company: A global insurance leader with a specialist team supporting Crisis Management and Terrorism risks. This firm’s UK Client Service Delivery function has evolved, focused solely on complex risk. You’ll join a trusted technical team embedded in a high-stakes environment, where speed, precision, and trust are essential. Role Summary: This UK-based role focuses entirely on specialist, high-touch broker support. You’ll be the technical right hand to brokers placing terrorism and crisis-related risks - working on accounts that require deep attention to detail and steady handling. It’s a niche, respected space where subject matter expertise is highly valued. Key Responsibilities: • Provide technical processing support across terrorism and crisis management risks: Maintain documentation accuracy, • Liaise with brokers handling sensitive and often time-critical global placements: Be their go-to technical partner, • Manage complex queries post-placement: Troubleshoot and resolve independently, • Collaborate with offshore processing teams and internal stakeholders: Ensure smooth workflow across teams, • Contribute to continuous improvement in documentation and internal process: Raise the bar for delivery, • Participate in team meetings, training, and technical updates: Stay sharp, stay current Requirements: • Experience in broking support, client service delivery or technical processing within specialty insurance, • Exposure to terrorism, crisis management, or complex risk advantageous, • High attention to detail with strong organisational skills, • Calm and confident under pressure with clear communication, • Comfortable managing complex cases independently, • Process-focused and systems-literate If this role isn’t quite right, it’s still worth speaking to one of our specialist team - we may be working on something that hasn’t hit the market yet. Related Job Titles: Crisis Management Technician, Terrorism Insurance Specialist, Senior Insurance Technician, Broker Support Analyst, Complex Risk Coordinator

Lockton are recruiting for an experienced Professional Indemnity Claims Associate to join the Professional & Financial Risks team in London About the Role The successful candidate will be responsible for managing their own caseload of Financial Lines claims which will predominantly relate to UK and Global Professional Indemnity risks although a knowledge of other classes of business such as D&O, FI and Cyber would be advantageous. Although this role is a London based opportunity it is our intention to move towards an agile working environment with home working considered. About You Your knowledge and expertise: • Extensive Professional Indemnity Claims experience, • Applicants must have a proven technical and policy interpretation ability, • It is essential that candidates have strong technical claims processing experience with a solid understanding of the London Market., • Technically, candidates will be proficient in using a number of London Market systems including ECF and CLASS., • You will pose excellent communications skills and when required attend external client meetings., • We are looking for someone that has the energy and appetite to learn and to develop and progress within our business, • This is predominantly an office-based role with training and study support offered. ACII qualification or working towards the ACII would be an advantage.

We are partnering with a number of insurance companies, brokers and insurers in: • London, • Essex, • Suffolk, • Kent, • Hertfordshire, • Surrey, • and surrounding counties Who are looking for: • Account Handlers, • Brokers, • Client Managers, • Account Managers, • Client Executives., • and other related roles If you have experience within the insurance industry in any of these roles, or similar, we would like to hear from you. Whether you have 2 years experience or over 30 years experience, we have a variety of roles currently available. Usually, our clients look for experience such as: • Managing a book of clients alongside the business or Account Executives - usually commercial clients but sometimes personal lines also., • Dealing with day to day duties such as mid term adjustments, renewals, new business, claims and anything in between., • They can range from smaller policies and SME to corporate clients., • We have a mix of Lloyds market and regional roles. They range from hybrid, onsite and sometimes even remote! Salary is always depending experience, we only work with clients that value your experience and expertise, those who offer a great package overall and an exciting place to work. We also have clients who ask us to keep an eye out for great candidates - these are really good opportunities for you to get in front of a client who might not be advertising at the time, but can see the value you add, and create a role for you! No matter what you are looking for, please apply today to be considered and one of our consultants will review your CV. This job posting is not for a specific role, more to offer you the opportunity to apply to use and be considered for roles that are already available, could come in soon or those that are not out in the market yet but could be open to you if you are the right fit for the businesses we work with. Our consultants work hard to understand who you are and what you are looking for. They will spend the time with you assessing your experience, understanding what is important to you and looking at potential opportunities that might be of interested. Get in touch today, apply now and see what your future holds. The right role might just be there, ready for you to grab. Start the next chapter in your journey, with Nashrock!

Commercial Account Handler Location: Whyteleafe Salary: Negotiable + Benefits We're looking to add a Commercial Account Handler / Senior Account Handler to the team in Whyteleafe to support our growing client base with their requirements even more effectively. The team in Whyteleafe consistently aim to deliver outstanding service to our clients and have built an enjoyable working environment for our team which thrives on delivering results for our clients. As a Brown & Brown teammate we will rely on you to put our customers at the heart of everything you do; managing a portfolio of our commercial clients, providing them with advice alongside supporting our Account Executives in delivering world class service to our customers. We will rely on you too: • Manage the day to day servicing of a book of commercial insurance clients across a variety of insurance lines and products, • Assist in the preparation renewal reports, process mid-term adjustments and support our clients with policy documentation, alongside supporting on any queries they may have., • Work with our clients, responding to queries promptly and finding appropriate resolutions for our customers., • Liaise with underwriters and insurers alike, to obtain the best terms from the market and ultimate outcomes for our clients, • Maintain accurate client records in line with company process and procedures, complying always with the FCA guidelines., • Actively seek out new business opportunities, ensuring our new customers and their business are adequately protected., • Want to learn and develop your skills supported by the regional leadership team. The Rewards: • A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.), • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)., • Full support for your professional development (including fully funded qualifications) About You: • You will have a strong grounding and understanding of commercial Insurance products particularly property, casualty and motor and be keen to develop in your career., • Be proficient in the use of the Acturis system and have previous experience in using insurer and broker portals alongside e-traded systems, • You’ll be able a natural communicator working with colleagues and insurer partners at all levels., • Have a good working knowledge of Microsoft office applications particularly Outlook, Word and Excel and, • You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills. For more information please apply online or contact Dan Hurley.

Claims Handler Location: Borehamwood Package: Negotiable, plus benefits What we’re looking for: We’re looking for someone with experience of working in a claims environment to join our Property Claims team as a Claims Handler. You’ll need excellent attention to detail and be able to plan organise and meet set deadlines, as you’ll be entering data onto client records and ensuring that they’re completed within service standards. We need people who are passionate about delivering excellent customer service as you’ll be monitoring claims and keeping customers and other relevant parties informed of the progress of claims. You’ll be preparing written responses to enquiries and being the first point of contact for to provide advice and guidance, so excellent communication skills are a must. You'll be working closely with your team and communicating with people internally and externally, so you'll need to be an effective team player and able to build effective working relationships. Some of the things you'll get up to: • Accurately recording and analysing information in order to validate and proceed with the claim, • Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations, • Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes, • Processing and maintaining client/departmental emails, • Maintaining diary systems by written and oral communications, • Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals, • Answering, resolving and/or transferring inbound phone calls when required We’d like you to have: • An excellent level of written and spoken English and Mathematical skills, • Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required, • Drive and self-determination with the ability to identify problems and implement solutions, • Ability to demonstrate flexibility and adaptability, • Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry Benefits: • 23 days holiday + UK bank holidays, • Life assurance, • Private health care for you and dependents, • Employee assistance programme, including GP line, cashback for treatments, advice line, • Season ticket loan, • Rental deposit loan, • Annual leave purchase scheme, • As part of the HFIS Group, access to discounted personal insurance is available At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. Job Types: Full-time, Permanent Benefits: • Company pension, • Employee stock purchase plan, • Free parking, • On-site parking, • Referral programme Work Location: In person

Art Handler – Eden Gallery Eden Gallery is a leading contemporary art gallery with a global presence, representing renowned international artists. We are seeking a skilled Art Handler to join our team, specializing in the safe handling, transportation, and installation of high-value artworks. The ideal candidate must have a valid UK driving license and experience driving a 3.5t Luton van, along with a strong understanding of gallery operations and fine art logistics. Key Responsibilities: Art Handling & Installation: • Handle, pack, and transport high-value contemporary artworks, ensuring their safety and integrity, • Install and de-install artworks in Eden Gallery locations, private collections, exhibitions, and client spaces., • Use appropriate equipment and techniques to protect delicate materials such as paintings, sculptures, glass, and mixed-media works., • Drive and operate a 3.5t Luton van for local and national art deliveries., • Ensure secure loading, unloading, and transportation of artworks using proper strapping, padding, and protective materials., • Ensure compliance with road safety regulations and vehicle maintenance schedules., • Conduct pre- and post-transport condition checks and maintain accurate documentation of artwork movements., • Assist with the organization and maintenance of the gallery’s art storage facilities., • Monitor and manage packing materials, ensuring sufficient stock of plywood, bubble wrap, protective blankets and various packing materials., • Help with the setup and breakdown of exhibitions, ensuring artworks are displayed to the highest standard., • Assists with general gallery maintenance, moving furniture, and ensuring the gallery is clean and presentable. Health & Safety Compliance: • Follow industry best practices for handling fragile and valuable artworks., • Adhere to Eden Gallery’s security and conservation policies, ensuring artworks remain in pristine condition., • Conduct routine vehicle and equipment safety checks, ensuring all tools are well-maintained and compliant with safety regulations. Requirements: Essential: • Valid UK driving license with experience driving a 3.5t Luton van., • Minimum 2 years of experience in art handling, logistics, or a gallery setting., • Strong knowledge of fine art packing, handling, and installation techniques., • Ability to work with high-value contemporary artworks with precision and care., • Physically fit and comfortable with lifting, carrying, and manoeuvring heavy pieces., • Excellent time management and problem-solving skills., • Ability to work in a fast-paced gallery environment with tight deadlines., • Experience working in high-end contemporary art galleries or fine art logistics companies., • Familiarity with international shipping procedures and customs regulations., • Based in London, with frequent travel to client sites, art fairs and potentially to Eden Gallery locations., • Flexible work hours, including evenings and weekends as needed., • Opportunity to work closely with renowned contemporary artists and exclusive collectors., • Career growth within a prestigious international gallery., • A dynamic and creative working environment. To apply, please send your CV and a cover letter.

Human Resources Advisor - Hybrid Location: Hybrid - 2 days a week onsite in our Purfleet Customer Fulfillment Centre, RM15 4EW. Permanent: Full Time, 40 hours per week. Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive ER Advisor to join our dynamic People Team – someone ready to take full ownership of all ER casework for our Head Office population. This isn’t a back-seat, supportive role. You'll be the go-to expert for ER matters in our Head Office – leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions. Enjoy the opportunity to drive ER excellence! Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of approximately 400 managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more - no two days truly are the same! Why Join Us as an Employee Relations Advisor at Ocado Logistics? Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and enjoy the opportunity to make a valuable difference, where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation. Flexibility: Work-life balance is a priority at Ocado. This role offers hybrid working, with 2x days in the office and the remaining 3x days working from home! Be empowered: This role offers the perfect blend of independence and support. You'll have the autonomy to manage your own caseload, but you'll also have the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans - 87% of our salaried roles are filled by internal colleagues! Am I the right fit? To be successful in this role, you will need previous ER experience gained within a fast-paced, high-volume environment, combined with: • Up to date knowledge of UK employment law, • A highly organised approach with the ability to prioritise and multitask when dealing with volume cases., • The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion. Including being present in some meetings and taking notes., • The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience, • CIPD qualifications, desirable If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all the criteria, your unique perspective and enthusiasm could be a valuable addition to our team. Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor. Your Next Steps Once you apply, our friendly Talent Acquisition team will review your application. If successful our team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have. What we offer you Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings: • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme., • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Join Ocado Logistics, where there are bags of possibilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Confidential Case Handler London (Hybrid) | Approx. £30,000 | Fixed-Term Contract The Confidential Case Handler plays a key role in delivering a confidential reporting service. This externally facing position involves regular telephone engagement with reporters raising concerns and with representatives coordinating responses. The role requires strict adherence to procedures for assessing reports, conducting interviews, and liaising between reporters and organisations to ensure concerns are addressed. Maintaining reporter confidentiality is paramount. Working hours may vary to ensure the hotline is available from 08:30 to 17:30 on working days. Key Responsibilities Processing Confidential Reports • Follow defined processes to handle confidential concerns, including phone conversations, accurate record-keeping, and producing clear, high-quality reports., • Peer review reports from colleagues., • Use a person-centred approach to encourage open dialogue and gather comprehensive information., • Engage with organisations to facilitate timely, high-quality responses., • Manage difficult or emotional conversations with reporters or members, ensuring constructive outcomes., • Maintain confidentiality and data integrity at all times., • Participate in industry events, briefings, and stakeholder meetings as required., • Contribute to process improvements within the reporting team., • Support project planning and delivery related to the service., • Participate in cross-functional projects and investigations, ensuring requirements are delivered on plan. Requirements Essential • Graduate-level qualification in a relevant field (e.g., Psychology) or equivalent work experience., • Experience handling phone calls and performing office-based administrative tasks., • Strong listening skills, empathy, neutrality, and avoidance of assumptions., • Clear and respectful communication, gathering accurate information., • Ability to build professional relationships, understand stakeholder goals, and influence effectively., • Commitment to excellent service and strict confidentiality., • Adaptability and resilience in navigating change and uncertainty., • Must have a confidential work-from-home space suitable for taking calls.

Commercial Account Handler Location: Rickmansworth Salary: Up to £40,000 + Bonus Benefits: 5 days a week, in-house training, Cert CII support About the Company: A growing, ambitious insurance brokerage with a strong reputation in both general commercial and real estate markets. The business invests heavily in training and progression, with a dynamic, energetic team and a leadership team that actively promotes from within. The office environment is modern, open, and social, perfect for those who thrive in a collaborative setting. Role Summary: You'll join the commercial team handling a mixed portfolio (around 50% real estate) with premiums below £10k. This is a hands-on role where you'll develop your technical knowledge and client management skills with excellent in-house training and support towards Cert CII. You'll be part of a sociable, tight-knit team that works hard but enjoys success together. Key Responsibilities: • Support the management of a varied commercial and real estate portfolio developing multi-sector knowledge, • Handle premiums typically under £5k, building confidence and expertise, • Work closely with Account Handlers and Executives, gaining hands-on mentoring, • Deliver excellent client service while meeting deadlines, • Some experience in commercial insurance handling (commercial or real estate), • Eager to develop technical skills and progress career in broking, • Strong organisational skills and attention to detail Related Job Titles: Junior Account Handler, Insurance Broker Assistant, Commercial Broker Support, Trainee Account Handler, Client Advisor

Due to continued successful growth, we are now hiring for a Real Estate Account Handler to join our Global Real Estate team in Finchley. The specialist and dedicated Global Real Estate Team is one of the largest and most established in the London Market. As a Real Estate Account Handler, you will be responsible for providing day-to-day service delivery to a mixed portfolio of UK and European property owner and real estate clients. You will act as a client advocate serving as a key contact within the account team working with an allocation of clients from varying sizes from commercial to large corporate accounts. Lockton Since our foundation in 1966 Lockton has grown to become the world’s largest privately held independent broker. Our private ownership allows us to pursue a long-term strategy where our decision-making focuses on our clients, our people, and our communities. We attract the best professionals to come and work with us who are excited by our unique and caring culture that puts clients first and empowers our people. Our people are our greatest asset, with more than 13,000 Associates in over 100 offices worldwide. Role Requirements Role responsibilities will include: • Provide day to day servicing of a client’s insurance programme to support retention and development of the business, • Obtain quotations both or new and renewal business, • Research, prepare and present renewal reports to Account Executives, • Effectively manage the credit control processes, actively track premium payments and pursue uncollected premium, promptly escalate, • Prepare market presentations, • Diligently check policy documentation, • Effectively respond and manage with queries, and to the satisfaction of the client and the market, including but not limited to changes in cover and risk, • Respond promptly to account queries, • Identify the risk exposures and advise on insurance and risk management solutions in consultation with Account Executives, • Provide management information as requested, • Manage and coordinate global insurance programmes and liaise with the network worldwide as necessary, • Build and nurture close, long-lasting relationships by developing a constantly expanding network of client contacts, • Serve clients as an advocate for their needs, ensuring delivery of exceptional service through close and regular interaction, • Seek to identify methods of enhancing services and adding greater value to clients and maintain a robust approach, delivering a service plan and annual timetable of visits aligned to their needs, • Provide feedback for insurer review meetings and actively contribute to the development of relationships, • Cultivate a positive and wide-ranging network of relationships with insurers, lawyers and loss adjusters, • It is essential that candidates have insurance experience in an Account Handler role (ideally Real Estate but other sectors will be considered)., • Candidates should have strong technical knowledge of not only property risks but also experience of associated casualty lines of business., • You will pose excellent communications skills and the ability to attend external client meetings when required., • We are looking for someone that has the energy and appetite to learn and proven can develop and progress within our business Lockton’s working environment is agile, and we also recognise that our Associates are balancing careers with commitments outside of work. We are open to discussing agile and flexible working situations. We welcome you to inform us confidentially if you require any adjustments during the recruitment process.

Our client, is a well-established, market leading and Global Lloyd's Broker, who are renowned for being a key player within the London Market Insurance. Due to recent successes, their US Casualty Division are now actively seeking a Technical Account Manager, who will deliver an efficient, end-to-end operational service to Clients and Brokers, inclusive of broker support activities, third-party service providers, and core middle-office function This exciting opportunity includes an attractive salary, bonuses, benefits and a generous, flexible hybrid working pattern to offer you great work life balance. Role Responsibilities • The preparation of key, timely compliant market documentation (MRC Slips, Endorsements and EOC's), • Working collaboratively with Brokers and providing full Broker Support duties, • Assisting with Client and Market enquiries in a timely and professional manner, • Maintaining accurate records within Global XB and relevant market systems, • Working closely with Clients and Brokers to manage cash and credit control issues, identify root causes of recurring issues, and implement process improvements, • Overseeing premium processing function and resolving queries, • Monitoring key contractual dates, and supporting internal audit and file review processes About You • 3-5 years + of experience in an Account Handler / Broker Support role for a Lloyd's Broker, • Competent in the production of MRC Slips and Endorsements, • Experienced in London Market Casualty/Liability Risks - US or International Risk exposure, • Strong attention to detail and the ability to meet tight deadlines, • Can work independently or as art of a team

• Manage claims efficiently from notification to settlement, ensuring swift turnaround times and consistently high service standards, • Negotiate with insurers and markets to achieve optimal outcomes and support long-term client retention, • Provide clear, timely and accurate claims advice to clients as required, • Ensure the accurate and timely processing of all claims documentation and respond to enquiries relating to claims handling, • Oversee the secure, efficient and auditable handling of client monies, proactively managing claims payments, • Maintain and update internal systems to ensure accuracy, compliance and audit readiness, • Liaise closely with placing teams and other internal stakeholders to ensure overall client requirements are met, • Prepare and analyse claims statistics for internal reporting and external stakeholders, • Build and maintain strong relationships with clients and market contacts, • Perform quality control checks on all claims documentation to ensure accuracy and compliance, • Adhere fully to internal policies, procedures and training requirements, including those relating to compliance, legal and financial crime regulations, • Comply with all external rules and regulatory requirements relevant to the role, including applicable market and regulatory standards, • Promote company values and contribute positively to the organisation’s reputation within the market

We’re excited to be working with this rapidly expanding business and assisting them with their next hire. To support their exciting expansion plans, they’re looking to recruit an additional commercial account handler, who will mainly focus on construction risks. This position would ideally suit someone within an existing account handler role with 2 or more years’ experience who is looking to progress their career within a lean, fast-growing brokerage. As mentioned, the team is rapidly expanding, providing an ideal opportunity for an ambitious individual to progress Main responsibilities will include; • Communicating with clients: Interacting with clients to manage renewal information, perform mid term adjustments and take first notification of loss in the event of a claim, • Insurer relations: correspond on a day to day basis with underwriters to negotiate premiums, generate quotes via Etrade as well as manual submission and process mid-term adjustments. Chase documents as well as maintaining good relationships, • Collaboration: Work with the execs to generate leads and drive new business by introducing your own personal network where possible, • Administration: Utilise Acturis for data input and to generate market presentations as well as client facing reports, • Compliance: Ensure that files are compliant, Tobas and SoDaNs are issued to clients, and meeting minutes are written up and saved To be considered for this position, ideal candidates must have the following experience and skills; • Minimum of 2 years’ experience within a commercial brokerage at handler level, • Familiarity with Acturis or similar insurer backed CRM systems, • Solid knowledge of the commercial insurance mindset, • Ability to manage multiple projects and deadlines in a fast-moving environment.

Company Description CAPE is a specialist provider of advanced detection solutions, with a strong focus on canine-assisted inspections and innovative detection methods. Our expertise spans environmental and utility sectors, with proven success in areas such as water leak detection, wastewater tracking, and bed bug control. We work closely with social housing providers, local authorities, and commercial clients to deliver accurate, efficient, and discreet pest management services. Our team is committed to raising industry standards through specialist training, consultancy, and operational excellence. Role Description We are seeking a full-time Pest Technician specialising in bedbugs to join our operational team. This role will be based primarily on-site across London (with occasional travel and overnight stays) and will focus on the delivery of bedbug services, including inspections, treatments, and monitoring programmes for social housing providers. The successful candidate will follow structured service protocols, ensure accurate reporting, and maintain high levels of professionalism when dealing with tenants, clients, and colleagues. Over time, this role offers the opportunity to progress into a specialist bedbug detection dog handler position, working as part of an advanced canine operations team. Key Responsibilities Conduct detailed bedbug inspections in residential and commercial properties. Apply integrated pest management (IPM) techniques for prevention and control. Operate monitoring and treatment equipment in compliance with safety standards. Produce accurate and timely reports for clients and internal records. Liaise professionally with housing providers, tenants, and other stakeholders. Maintain all tools, equipment, and PPE in service-ready condition. Travel to various sites as required, including occasional overnight stays. Qualifications & Requirements Essential: BPCA/RSPH Level 2 Award in Pest Management or equivalent. Previous pest control experience, ideally with a focus on bedbugs. Understanding of Integrated Pest Management (IPM) principles. Proven reliability, attention to detail, and ability to follow set procedures. Strong communication skills and a professional approach to client interactions. Physical fitness and ability to work in varied environments. Willingness to travel and work occasional nights away from home. Interest in progressing into canine-assisted bedbug detection operations. Full UK driving licence. Additional Information: Start Date: January 2026 Salary: £30,000 – £33,000 per annum (dependent on experience). Full training provided in Cape’s operational standards and specialist bedbug services. Opportunities for progression into advanced detection dog work.

Human Resources Advisor - Hybrid Location: Hybrid - 2 days a week onsite in our Purfleet Customer Fulfillment Centre, RM15 4EW. Permanent: Full Time, 40 hours per week. Are you an innovative, ‘outside-the-box’ thinker with a passion for driving positive change through employee relations? We’re looking for a confident and proactive ER Advisor to join our dynamic People Team – someone ready to take full ownership of all ER casework for our Head Office population. This isn’t a back-seat, supportive role. You'll be the go-to expert for ER matters in our Head Office – leading, influencing, and owning cases from start to finish. That means managing the full spectrum of ER activity (grievances, disciplinaries, investigations, etc.), but also spotting trends in data, identifying root causes, and collaborating with the wider People team to improve the colleague experience and drive long-term, people-first solutions. Enjoy the opportunity to drive ER excellence! Our Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of approximately 400 managers across the business, taking ownership of ER cases, including high-level disciplinaries, appeals, grievances, short-term and long-term sickness, data reporting and more - no two days truly are the same! Why Join Us as an Employee Relations Advisor at Ocado Logistics? Work you will be proud of: Join Ocado as our talented Employee Relations Advisor and enjoy the opportunity to make a valuable difference, where your ideas are heard and creativity is embraced. Be a champion for diversity and inclusion across the organisation. Flexibility: Work-life balance is a priority at Ocado. This role offers hybrid working, with 2x days in the office and the remaining 3x days working from home! Be empowered: This role offers the perfect blend of independence and support. You'll have the autonomy to manage your own caseload, but you'll also have the support of a dedicated team to help you grow and develop. We nurture our people to success, offering career pathway opportunities and development plans - 87% of our salaried roles are filled by internal colleagues! Am I the right fit? To be successful in this role, you will need previous ER experience gained within a fast-paced, high-volume environment, combined with: • Up to date knowledge of UK employment law, • A highly organised approach with the ability to prioritise and multitask when dealing with volume cases., • The ability to keep accurate records of all actions and documentation relating to cases being managed through to conclusion. Including being present in some meetings and taking notes., • The passion to embrace initiatives that improve performance, attendance, retention and the overall employee experience, • CIPD qualifications, desirable If you are passionate about Employee Relations and have experience providing advice and supporting managers across a broad spectrum of ER areas, we encourage you to apply. Even if you don’t meet all the criteria, your unique perspective and enthusiasm could be a valuable addition to our team. Your previous roles or experience may have included: Employee Relations Advisor, Employee Relations Specialist, Employee Relations Case Officer, ER Case Handler or HR Advisor. Your Next Steps Once you apply, our friendly Talent Acquisition team will review your application. If successful our team will contact you to schedule an informal conversation to discuss your suitability for the role and answer any questions you may have. What we offer you Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings: • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme., • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Join Ocado Logistics, where there are bags of possibilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

ACCOUNT DIRECTOR – PR (Travel) Our client is a lovely luxury travel PR agency who are looking for an experienced Account Director who has solid travel experience. You’ll be responsible for the planning of creative strategy and delivery of client programmes – whether press office or a creative campaign. You’ll be adept at planning in advance and commercially savvy; responsible for budget management and have experience of leading teams. Role and Responsibilities… • Your role as senior account lead is pivotal. You must have a 360-awareness of what’s happening across your mix of client accounts, ensuring the smooth running of every project, and that all work is moving forward in a timely fashion, • An efficient and strategic forward planner, you’ll know how to keep one eye on the detail and one on the bigger picture to pre-empt challenges, navigate the media and cultural landscape, guide your team and identify opportunities for clients and new business, • You must be a proficient client handler, confident in giving accurate counsel and role modelling strong client relationships, striking that all important balance between firm and friendly, • Being commercially savvy and have an understanding of the financial workings of an agency means you’ll assist in capacity planning and monitoring account resource. An awareness of revenue targets across your clients will see you provide support to your Associates on account growth plans, • Your experience will mean you’re confident in handling campaign curveballs and client challenges proactively and professionally, modelling a solution focussed approach and knowing when it’s time to escalate to your Associates, • Bring positive energy, fresh thinking and approach all aspects of your role with vim and vigor; inspiring and motivating your colleagues to follow suit – even when the going gets tough Skills & experience • Proven PR agency experience in the luxury travel arena, • Excellent writing skills. From crafting a compelling news story, to succinct social copy and client comms. Great attention to detail is a must, • Creative thinking skills to identify proactive ideas, problem solves, newsjacking opportunities, press office tactics and influencer activations, • Great organisational skills; juggling your own actions and helping your team members to do the same. Overseeing weekly work planning set by AM and ensuring that team members are clear on their responsibilities, • Outstanding media relations and an eye for a good story. Watertight knowledge of the media landscape, • Strong IT skills across Microsoft Outlook, Word, Excel and PowerPoint, • Good communications and interpersonal skills at every level, and a high regard for confidentiality when needed

Rev & Regs are recruiting on behalf of an established insurance company located in Croydon for a Senior Legal Claims Handler (18 month FTC). The role sits within a specialist Civil Litigation team and involves independently managing complex legal expenses claims from notification through to settlement, making coverage decisions, negotiating costs with solicitors, and supporting junior team members. This opportunity suits an experienced claims professional with Legal Expenses and civil litigation exposure who is comfortable working autonomously in a fast-paced environment. Key responsibilities: • Independently manage and settle complex Legal Expenses (BTE) claims from notification through to conclusion, • Make autonomous coverage and indemnity decisions in line with policy terms and conditions, • Assess claim validity and maintain ongoing reviews throughout the lifecycle of the claim, • Negotiate costs, funding and strategy with solicitors and other legal professionals, • Liaise regularly with solicitors, barristers, brokers and policyholders, • Provide guidance and support to junior Claims Handlers on complex matters, • Contribute to team objectives and assist with ad hoc projects as required Key experience & skills required: • Previous claims handling or insurance experience, ideally within Legal Expenses Insurance (BTE), • Exposure to or experience handling civil litigation matters, • Legal training preferred (law degree advantageous), • Strong written and verbal communication skills, with the ability to interpret legal documentation, • Analytical, inquisitive mindset with confidence to challenge and reason with legal professionals, • Good understanding of the legal industry and costs negotiation Salary: Up to £36,000 plus bonus Location: Hybrid (3-4 days per week in Croydon office)

Position – Senior Commercial Key Account Handler Location – Orpington Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Key Account Handler to join our professional and welcoming team in Orpington. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets, • Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too., • Ensure all customer details are recorded accurately and entered onto system in a timely fashion, • Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs., • Attending customer meetings and preparing meeting minutes, • Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards, • Manage all day-to-day queries, renewals, amendments and mid-term adjustments, • Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth, • Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team, • Mentoring less experienced colleagues to develop and rive high standards, • Opportunities to provide training sessions to junior team members in conjunction with training team, • Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers, • This role offers hybrid working once initial training plan has been completed with an expectation to be in the office only three times a week thereafter What’s on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts Your Experience • Commercial Insurance Broking experience, • Negotiation skills Effective communication - both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • High level customer service skills, • Time management and organisational skills, • Analytical and problem solving skills