1st Line Support Engineer
4 days ago
Bath
We're seeking a customer-focused 1st Line Support Engineer to join a growing internal IT function. This role sits at the heart of day-to-day technology operations, supporting colleagues across the business and helping ensure users have reliable, secure access to the systems and tools they need to be productive. The successful candidate will combine strong troubleshooting skills with excellent communication, taking ownership of user requests, maintaining access controls, and contributing to the continuous improvement of internal technology services. 1st Line Support EngineerKey Responsibilities • Act as a primary contact for colleagues requiring technical assistance across a range of business applications and devices., • Resolve user issues relating to hardware, software, collaboration platforms, and cloud-based services., • Administer user accounts, permissions, and access rights across core business systems., • Coordinate joiner, mover, and leaver activities, ensuring users are appropriately provisioned and deprovisioned., • Support device deployment, configuration, maintenance, and replacement programmes., • Assist with software licensing, application rollouts, and sy...