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  • 1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    hace 27 días
    £30000–£35000 anual
    Jornada completa
    London

    We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments. What You’ll Do: • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email, • Troubleshoot Windows OS, end-user devices, hardware, and software issues, • Manage Microsoft 365 accounts, licences, and permissions, • Support Microsoft 365 services including Teams, Exchange, and SharePoint, • Assist with user onboarding/offboarding and Active Directory administration, • Diagnose basic networking issues (DNS, DHCP, TCP/IP), • Escalate complex problems to 3rd line support, • Maintain clear ticket notes and technical documentation, • Communicate technical issues effectively to non-technical users Skills & Experience: • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment, • Strong experience with Microsoft 365 / Office 365, • Solid knowledge of Windows OS and Active Directory, • Basic networking knowledge (DNS, DHCP, TCP/IP), • Experience working in a SLA-driven, client-facing environment, • Excellent communication, problem-solving, and multitasking skills, • Exposure to Microsoft Copilot (AI) in Microsoft 365 Why Join Us: • Hybrid working: 3 days office / 2 days home, • Fast-paced, varied MSP environment, • Immediate start, • No sponsorship – must have the right to work in the UK, • Apply today to take the next step in your IT support career!, • Job Type: Full-time Benefits: • Company pension, • Private dental insurance, • Private medical insurance, • Sick pay, • Work from home Work Location: Hybrid remote in London EC4N

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  • Remote Onsite IT Support for Restaurants
    Remote Onsite IT Support for Restaurants
    hace 20 días
    £18000–£20000 anual
    Jornada completa
    London

    REMOTE/ ONSITE IT Support Engineer (Restaurants) – London – Applicants WelcomeAbout NetronEats NetronEats is a fast-growing, AI-powered platform designed to revolutionize the restaurant, takeaway, and delivery industry. We help local restaurant owners take back control of their business by providing the tech they need to save £1000s in commissions usually paid to platforms like Just Eat, UberEats, and Deliveroo. We are a startup with a clear mission: making local businesses more profitable and sustainable. Location: Remote / Field-Based (Work from home + Onsite across London) Base Salary: £18,000 per annum REMOTE / ONSITE Working Hours: Monday – Saturday | 12:00 – 21:00 (6-Day Week) Benefits: 2 Weeks Paid Holiday + Bank Holidays | Paid Overtime | Mileage ReimbursementCompensation & Commissions (Uncapped) We reward our engineers for the value they bring to our partners. In addition to your base salary, you can significantly increase your earnings through: * Card Payment Bonus: £50 commission for every successful card payment sale/referral. * Hardware & Software Commission: 5% commission on the total sale value of any system upgrades (e.g., Kiosks, Handheld Tablets, Kitchen Displays). * Travel: All business-related mileage is fully reimbursed.The Role This is a "no-office" role: you will provide REMOTE support from HOME and TRAVEL directly to London's most exciting restaurants for installations and Support. Since you will be working the 12:00 – 21:00 shift, you will be the key technical contact for our clients during their most critical dinner service hours. Note to Applicants: At NetronEats, we value diversity and a fresh perspective. As the IT and hospitality tech sectors are often male-dominated, we strongly encourage and welcome applications from female candidates.Key Responsibilities * Onsite Support: Install and troubleshoot Android tablets, Thermal Printers, and Kitchen Display Systems. * Networking: knowledgeable to configure wifi, routers and switches. * Connectivity: Manage TCP/IP settings and Static IP assignments for 100% uptime. * Growth: Help restaurants save more by identifying where they could benefit from extra NetronEats hardware or services.Requirements * IT Experience: Solid background in IT and Networking support. * Hands-on Skills: Proven ability to handle physical network cabling and basic router setups. * London Mobility: Valid Motorbike or Car driving license is essential for travel across London. * Communication: Professional, reliable, and calm—able to help busy restaurant staff who may not be tech-savvy.Why Join NetronEats? * Impact: Work for a startup that is actually helping small businesses survive the "commission squeeze." * Autonomy: Enjoy a field-based role without the daily office commute. * Full Training: We provide comprehensive training on the NetronEats platform and Android ecosystem.How to Apply Ready to help London’s restaurants stop paying high commissions? Apply today.

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