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ENVIRONMENTAL & SUSTAINABILITY Location: Ilkeston, Derbyshire Salary: Competitive Salary + Excellent Benefits Package Job Type: Permanent, Full Time L Y Recruitment are proud to be recruiting on behalf of Rayden Engineering, a leading Mechanical and Civil Engineering contractor delivering major Oil, Gas and Utility Infrastructure projects throughout the UK. We are seeking an experienced Environmental & Sustainability Manager to join the senior management team based at the company's Head Office in Ilkeston. This is an exciting opportunity for an Environmental professional looking to make a significant impact within a growing engineering and construction business. The Role Reporting directly to the Directors, you will be responsible for managing and coordinating environmental activities across the business, supporting both head office operations and construction projects nationwide. You will play a key role in maintaining ISO14001 accreditation, ensuring legal compliance, driving environmental best practice and supporting the continual improvement of environmental performance throughout the organisation. Key Responsibilities Develop, implement and monitor Environmental Management Plans across multiple projects Maintain and improve ISO14001 Environmental Management Systems Manage environmental audits, inspections and compliance programmes Support environmental p...

White Collar Factory (95009), United Kingdom, London, LondonHead of Fraud StrategyAbout this roleAs Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems.What you’ll doFraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offeringManage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customersBe accountable for our fraud losses and ensure performance remains within appetiteOwn and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise FraudProvide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controlsRepresent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences)Assess new technology and ensure Capital One remains one step ahead of fraudBuild relationships with vendors and understand what new products and services are worth pursuingWhat we’re looking forSignificant experience managing a fraud strategy or fraud analysis function within a financial services organisationAbility to manage varying workload and solve for both the short and the long termA proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skillsAbility to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically soundStrong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to businessWhere and how you'll workThis is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSocial Media Lead (Senior Associate)Job Title: Social Media Lead (Senior Associate)Location: London or Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the RoleWe’re looking for a creative yet analytically-minded individual to take on the exciting role of Social Media Lead, who is ready to hit the ground running and help us to grow the Capital One brand through our social media channels in the UK.This role is key to shaping and influencing how people view Capital One externally, and will lead on developing and executing our social media strategy in the UK. No two days in this role will look the same - from creating and amplifying engaging content for earned and owned media, and managing regular touchpoints between internal teams and agencies, to owning and shaping a wide range of exciting long-term marketing projects.Reporting to the Head of Brand and PR, you will be a key part of a tightly knit team working with internal colleagues and external partners to help us deliver against our ambitious and exciting marketing strategy.What you’ll do:You will own the overarching strategy for Capital One’s social media presence in the UK: you’ll define the role and content plan for each channel, establishing how the brand shows up authentically on each, whilst ensuring a cohesive narrative and tone of voice.Work with the PR and paid media teams in the end-to-end delivery of integrated, multi-channel owned and earned marketing campaigns, from initial briefing to final sign off You’ll particularly own and champion our content creator strategy, identifying the right partners to work with and ensuring content is created that is compliant and on messageYou’ll work closely with our performance marketing team to lead social media integration with our wider marketing agenda, including GEO and AI discoverabilityYou’ll work closely with international partner teams to ensure compliance with International Brand Governance StandardsYou’ll brief internal and external creative teams, seeking their expertise on insights like competitor activity or on creative best practice for marketing activityOversee the production of social media campaign materials, including visual assets and copy, ensuring communications remain on brand and relevant to our audience at all timesReporting on KPIs, including campaign measurement and brand metrics at a regular agreed cadenceForm great connections between Brand and wider teams in the business to generate a regular drumbeat of contentOwn projects end-to-end, both long-term and short-term, seeking out new opportunities to drive impactThe skills and experience you needAbility to be both creative and analytical: you’ll be able to craft creative social media marketing campaigns that are grounded in insight, and be able to navigate data to articulate their effectivenessA strong communicator, both written and verbal, and be able to present the value of social media to internal and external stakeholders in an engaging wayExcellent relationship building skills with the ability to work collaboratively and build trusted relationships with internal and external stakeholders. You’ll have experience of working with external agencies as an extension of your teamA curiosity to stay attuned to the wider landscape of emerging trends and opportunities within social mediaExperience of managing a busy workload and great organisational skillsExperience of working with creative agenciesAbility to work in a fast-paced environment, managing multiple projects simultaneously, without losing attention to detailResilience in your approach, able to overcome setbacks and have a solution-focused mindsetTenacity to grow and develop quickly in role, taking on bigger responsibilities as they ariseDemonstrable experience in the development and implementation of an organic social media strategy, preferably in-house Preferred, but not essential - experience of working in financial services or another regulated sectorPreferred but not essential - CIPR/CIM qualifiedWhere and how you'll workThis is a permanent position based in our Nottingham or London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireComplaints Insight SpecialistAbout the roleWe're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in.You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers.You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role.What you’ll doManage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholdersSupport the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costsManage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholdersPrepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholdersLeverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trendsEnsure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverablesCollaborate with teams from across global lines of business and drive the delivery of key regulatory data and reportsWhat we’re looking forA natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQuality Assurance Process Manager (Associate)About this roleThis is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorshipWhat you’ll doMonitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification ofGreat customer outcomes, process adherence/executionNon process adherence / executionTraining and knowledge gapsProcess gapsError trends and root causesSystem failuresValidation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team membersProcess Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA frameworkStakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive ofLeading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcomeRoot cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of businessDeliver effective reporting catering for a wide stakeholder audienceAs part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following:Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for StakeholdersOnboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needsGovernance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA processSupport well managed activities such as control testingBe responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetingsProvide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performanceAbility to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirementsExcellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of changeThe ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirementsStrong communications skills, being able to present findings in a clear and concise manner both written and verballyGood judgment and decision-making, being able to demonstrate strong reasoning skills with any analysisA passion for improving customer outcomes and Quality Assurance excellenceAn engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital OnePreferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industryWhere and how you'll workThis is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Outcome ManagerAbout the roleWe are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.What you’ll doOversee the Customer Journey testing programme, ensuring an effective and efficient approach to testingDevelop and mentor the testing team fostering an environment of continuous improvement and excellenceInform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendationsBe a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processesEnhance and refine the testing methodology, adapting best practices and innovating approachesCollaborate with insight providers across the whole UK businessWhat we’re looking forOutcome testing or Quality Assurance experience in a regulated environmentAbility to lead a testing programme delivering results through othersAn ability to self-identify process improvements to improve efficiency, and then execute themGreat stakeholder management skills and the ability to influence and collaborate with a wide range of different peopleAble to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reportsStrong organisational skills and the ability to remain focused and flexible in a changing environmentWhere and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial CrimeAbout the roleAs a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.What you'll doProcess Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process..The skills and experience you needProcess Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Manager - Financial SupportAbout the roleProcess Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doingProcess Managers have the opportunity to:Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customersUse a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six SigmaApply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation techniqueIdentify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoringApply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvementWorking within a business built on rigorous data, insight and effective risk management, your responsibilities will include:Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processesAnalysing and improving existing processes to ensure consistently great customer outcomesEnsuring that processes are compliant with enterprise standards and regulationsPartnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothlyManaging risks and events ensuring any impacts are remediated and issues are fixed forward in a timely mannerIdentifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where neededReviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goalsWhat we’re looking forA keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferredExperience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations.Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition.Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focusWhere and how you'll workThis is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Want to work for a company with great values? Are you compassionate? Inspiring? Dependable? Collaborative? Then we want to hear from you! Horizon Care and Education Group are recruiting for a School Administrator for our new Meadowbrook SEN school for 90 children based in Long Eaton (NG10) Meadowbrook School will be a brand-new, independent specialist day school providing high-quality education for up to 90 pupils. Based in Long Eaton, Nottingham, the school will meet the diverse needs of pupils aged 5-19 with Autism. Refurbishment is currently underway, with completion scheduled for late Summer. As a school Admin Assistant, you will work closely with the Head Teacher, playing a key role in ensuring that everything runs as efficiently as possible. This role is far from a general administrator role, as you will be a key player in the success of the school.No two days are the same, and when you aren’t organising paperwork and ensuring the reception service is spot on, you may be helping to gather supplies for lessons, spending time with our students, or even taking part yourself! As an administrator you will: Be point of contact for the Head Teacher Process admissions paperwork and keep vital records up to date, such as attendance registers Take care of purchases and petty cash returns, from all staff Organise room/facilities bookings for the school Collate reports as requested Be the friendly voice at the end of the phone for incoming/outgoing calls Complete duties to facilitate school registration Carry out annual reviews of paperwork, and keep contracts up to date Continue to bring historical data together to show progress and administrative integrity General administrative duties as directed by Head Teacher Build relationships with our students, and be a trusted person in their school Help outside of the box – could you collect supplies to make lessons more fun, or provide transport for school trips? Know our school inside and out, and be passionate about the work we doOne Horizon We have recently launched OneHorizon which is a new platform designed for YOU which brings together the benefits, tools and resources to help you feel supported, valued and great at work! The platform is designed to give you instant access to amazing employee benefits, company announcements, downloadable resources and documents as well as feedback surveys and our people directory. You will benefit from Discount programmes, Holiday trading scheme, Eco friendly car scheme, SmartTech scheme, Wellbeing Centre and Cycle to work plus much more! To start your education journey with Horizon, click apply now! Horizon Care and Education Group is committed to safeguarding and promoting the welfare of children and young people and has an expectation that all staff share this commitment. This post is subject to satisfactory references an enhanced DBS disclosure which will be met by the employer. Interviews for this role will be taking place on the 19th June. INDEDUBAU

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireHR Business PartnerAbout this roleThe HR Business Partner (HRBP) and Diversity, Inclusion, and Belonging (DIB) team is looking for an HRBP with extensive DIB experience to lead transformative people initiatives. This is a key strategic role where your influence will directly shape business outcomes by implementing effective programs and solutions that support associate development, engagement, and our core DIB strategy. This strategy is essential for cultivating an open culture of ideas where every associate has a voice, independent of their titles and backgrounds.What you’ll doDrive and support the execution of integrated DIB projects and programmes, and the preparation of materials to support decision making.Build, monitor, and analyse feedback and effectiveness metrics across DIB products/servicesDeliver special DIB projects and scalable initiatives from start to finish that advance associate engagement and a sense of belonging Provide effective guidance and oversight to Business Resource Groups (BRGs) and their leadership team, including consulting on company policy, code of conduct, and operating principlesPartner with the business to build effective relationships, and understand imperatives to effectively execute on HR solutions that are aligned to the business needsConsult with associates, managers, and HR partners who require assistance on HR-related issuesCoach people managers on situations including general leadership skills (Include/Empower/Inspire framework), org design, performance concernsCollaborate with clients, HRBPs, and HR Centres of Excellence (associate relations, recruiting, and people analytics) to effectively execute on people strategy and HR processesExecute cyclical HR processes including: performance management, talent management and All Associate SurveysWhat we’re looking forSignificant expertise in DIB topics, along with your experience driving impact on various talent topics, to help advance our agenda.Experience with employment equity compliance (analyses, reporting, and planning) in a corporate setting Ability to manipulate data, show insight, provide recommendations and progress changeExperience in engaging and leading in Talent & Performance management processesBackground in designing and delivering on key strategic projects in support of the overall organisational goals (ex. Succession planning, Organisation design, Compensation)Confidence navigating in a complex matrix organisation, and able to partner and consult with a diverse mix of clients across the enterpriseProficiency in finding the right balance between advising and doing, and you’ll need an element of resilience and robustness to thriveWhere and how you'll workThis is a permanent position which can be based in either our Nottingham or London offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Please note - If you're London based, you'll be required to travel one of these days a week to Nottingham on average.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data Scientist (Model Developer) / Deep Learning PractitionerAbout this roleOur Data Science team focuses on the development of Machine Learning and Deep Learning solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to derive insights from complex data, working in close collaboration with our business partners. This role will focus on leading the development of proprietary deep learning models in order to enhance our existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights.What you’ll doLead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that our core lending capabilities remain at the forefront of the industry.Unlock the value in non-traditional datasets by building sophisticated neural networks (e.g. LSTMs, RNNs, or Transformers). You will find novel ways to transform raw, multi-modal inputs into powerful predictive features.Collaborate with business stakeholders to prioritize initiatives. You will bridge the gap between ambitious R&D and tangible in-market results, driving ideas from initial prototypes through to production.Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions.Work cross-functionally on projects that support key business initiatives and drive sustainable growth. What we’re looking for Strong experience developing and deploying deep learning models, particularly for sequential data (e.g. time series or language models).A proven track record leading model development, including setting the technical direction, project management, stakeholder comms, and mentoring junior members of the team.Experience producing and managing reliable and maintainable code in SQL/Python in a team setting, including code reviews and setting software engineering best practices Hands-on experience with modern Machine/Deep Learning frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers, including training deep learning models on GPUs or GPU clusters. Experience working with structured and unstructured data, such as text, logs, or time series and tokenisation techniques.A strong understanding of probability, statistics, machine learning and familiarity with large data set manipulation.A drive for continued learning through an internal and external focus, and an ability to prototype new techniques to assess value Where and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireData Scientist / Statistician (Model Developer)About this roleOur Data Science team focuses on the development of machine learning and AI solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to make sense of complex data, working in close collaboration with our business partners. This role will primarily focus on feature engineering and insight generation from new types of data and the development of machine learning models to address critical business challenges in underwriting. We are interested in candidates who have experience working with Open Banking or Credit Bureau data. A deep grounding in statistics and experience of Model Risk Management is also welcomed. What you’ll doDevelop and maintain the machine learning models which define our competitive advantage in the financial services market.Explore and evaluate data, using advanced feature generation and categorisation techniques, in order to stay at the forefront of innovation.Analyse tabular and non-tabular data, such as text, logs, or time series, to produce powerful new insights.Consult on complex statistical test design, to efficiently learn our way into new areas of the market.Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions, working cross-functionally to support key business initiatives and drive sustainable growth. What we’re looking forA strong understanding of probability, statistics, machine learning, feature extraction and familiarity with large data set manipulation.Experience using deep learning models, particularly for sequential data.Familiarity with Open Banking or Credit Bureau data.Experience working with multi-modal data; in multiple formats from a variety of different sources.Experience in producing reliable and maintainable code in Python, with an ability to adapt to new languages and technologies.Experience of Model Risk Management; technical documentation, coding best practices, the importance of validation and ongoing monitoring.Natural curiosity and proactive engagement with all areas of the business, with a desire to ask questions, challenge the status-quo and identify where Data Science can add value.Ability to communicate findings to a diverse business focused audience, influencing others in both verbal and written form.A drive for continued learning through an internal and external focus, in order to develop enterprise and industry leading solutions.We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data AnalystOur MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the roleAre you a proven data leader with the vision, judgement, and technical depth to shape high‑impact analytical strategy? This could be the perfect role for you.Data Analysis is at the core of our UK business, delivering critical insights that influence strategic direction and drive information‑led decision‑making. In this role, you will play a defining part in steering analytical excellence, leading complex and high‑risk initiatives, and setting the agenda for some of the most strategically important areas of the business.Drawing on advanced technical expertise and sound decision‑making, you will design, build, and govern robust data solutions—elevating analytical capability across the organisation and ensuring complex business data is transformed into clear, actionable intelligence.What You’ll DoOn any given day, you’ll operate across strategic problem‑solving, technical leadership, innovation, and data governance. Your responsibilities will include:Data Extraction & Manipulation – Leading the delivery of highly complex, business‑critical data work with total autonomy, ensuring accuracy, resilience, and scalability.Collaboration & Solution Development – Partnering with senior stakeholders and cross‑functional teams to shape, influence, and deliver advanced data solutions, tools, and self‑service frameworks that enable smarter decision‑making.Insight Generation & Innovation – Proactively identifying opportunities across diverse data sources to generate strategic insights, whilst rapidly assessing, adopting, and championing emerging technologies to enhance analytical capability.Subject Matter Expertise & Representation – Acting as a recognised expert in key data domains, providing authoritative guidance, making informed decisions, and representing the strategic value of data across the wider business.Leadership & Team Culture – Supporting the wellbeing, cohesion, and performance of the team, driving positive cultural change, and ensuring smooth, consistent delivery through mentorship and technical guidance.The skills and experience you needExpertise in Data Analytics – Significant experience in senior data roles with a strong technical and analytical foundation, including advanced proficiency in coding, data transformation, and end‑to‑end solution design.Technical Excellence – Expert SQL capability and relational database knowledge are required, with strong proficiency in at least one additional programming language (e.g. Python, R) to independently deliver high‑risk technical work.Strategic Thinking & Problem‑Solving – A decisive, structured thinker able to solve complex technical and non‑technical challenges quickly, leveraging lateral thinking to influence senior stakeholders and shape business direction.Initiative, Ownership & Leadership – Demonstrated experience as a technical leader within a data team, with a proven ability to manage competing priorities, drive delivery at pace, and promote data best practices.Risk Awareness & Adaptability – Proven experience in identifying and managing data and process risk, coupled with resilience and adaptability in fast‑changing business environments.Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems SpecialistJob Title: Knowledge Data and Systems Specialist (Associate)Location: Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the RoleThe purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage. What you’ll doAssist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features. Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health.The skills and experience you needSystem Maintenance : Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform. Including supporting and resolving events/incidents.Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes.Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps. Including leading knowledge eco-system feedback for content/platform iteration. Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.A/B Testing Support: Assist A/B testing and change initiatives.Measures of SuccessSystem and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks.Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results. Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform.Documentation Currency: All assigned technical documentation is maintained and kept up-to-date.Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals. Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireBrand Marketing Executive (Associate)Job Title: Brand Marketing ExecutiveLocation: London or Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the RoleWe’re looking for a creative, media savvy and results-focused marketer to join Capital One’s UK Brand & PR Team. We are passionate about the credit card products we offer and want to reach as many new customers as possible. This is where you come in. This role is key to making things happen in order to bring Capital One’s brand promise to life; working with award-winning agency partners and internal teams alike to deliver on our brand strategy, from compelling communications campaigns to targeted and efficient paid media planning.Reporting to the Head of Brand and PR, with coaching from our Brand Managers and PR & Comms Manager, we’re looking for a creative yet analytically-minded associate to help us to grow the Capital One brand in the UK.What you’ll do:Be part of a collaborative team, focused on consistently delivering new initiatives to the market through a test and learn approachSupport the Brand Managers in planning and executing our top of funnel creative and media strategy, reporting on results and making recommendations and optimisations grounded in insightReport on marketing performance to demonstrate ROI and long-term brand growth, using data from brand health tracking and individual marketing channel performanceWork collaboratively with the in-house Studio team on creative development, using insights to create compelling communications and creatively answer customer needsOversee the production and implementation of campaign materials, ensuring communications remain on brand at all times Collaborate with teams across the business, particularly with our business analyst partners, product managers and the design teamWork with leading, award-winning creative, media and PR agencies, with support from our experienced in-house marketing teamThe skills and experience you needStrong analytical skills, and ability to use data and insight to make informed decisions and recommendationsA strong creative flairExperience of successful cross-functional working, building strong relationships both internally and externallyA clear and compelling communicator, both written and verbalExperience managing a busy workload and great organisational skills, without losing sight of deep attention to detailTenacity and appetite to develop quickly in the role and take on bigger responsibilities as they crop upUndergraduate degree in a relevant disciplineDemonstrable experience in marketing, ideally as an ‘all-rounder’ Experience working in a fast-paced, growth-focused environmentWhere and how you'll workThis is a permanent position based in our Nottingham or London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

ENVIRONMENTAL & SUSTAINABILITY Location: Ilkeston, Derbyshire Salary: Competitive Salary + Excellent Benefits Package Job Type: Permanent, Full Time L Y Recruitment are proud to be recruiting on behalf of Rayden Engineering, a leading Mechanical and Civil Engineering contractor delivering major Oil, Gas and Utility Infrastructure projects throughout the UK. We are seeking an experienced Environmental & Sustainability Manager to join the senior management team based at the company's Head Office in Ilkeston. This is an exciting opportunity for an Environmental professional looking to make a significant impact within a growing engineering and construction business. The Role Reporting directly to the Directors, you will be responsible for managing and coordinating environmental activities across the business, supporting both head office operations and construction projects nationwide. You will play a key role in maintaining ISO14001 accreditation, ensuring legal compliance, driving environmental best practice and supporting the continual improvement of environmental performance throughout the organisation. Key Responsibilities Develop, implement and monitor Environmental Management Plans across multiple projects Maintain and improve ISO14001 Environmental Management Systems Manage environmental audits, inspections and compliance programmes Support environmental permits, consents and regulatory requirements Liaise with clients, contractors, the Environment Agency and regulatory bodies Lead legal compliance verification activities Deliver environmental training, inductions and awareness programmes Support project teams with environmental planning and compliance requirements Assist with RAMS preparation and environmental risk assessments Investigate incidents and identify improvement opportunities Produce detailed monthly reports for Directors and Senior Management Drive a positive environmental culture throughout the business What We're Looking For Minimum 2 years' Environmental Management experience IEMA Foundation Certificate or equivalent qualification Strong knowledge of Environmental Legislation and Compliance Experience working with ISO14001 Management Systems Experience conducting Environmental Audits Understanding of Construction, Utilities, Civil Engineering or Infrastructure projects Knowledge of CDM Regulations advantageous Excellent communication and stakeholder management skills Strong IT and reporting skills Full UK Driving Licence Desirable Experience Oil & Gas sector experience Utilities or Infrastructure background Multi-site operational experience Environmental permit and consent applications Construction project compliance management Whats On Offer Competitive salary package Career development opportunities Senior management exposure Varied and challenging workload Opportunity to influence business strategy Supportive and growing organisation Work on nationally significant infrastructure projects TPBN1_UKTJ

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Outcome ManagerAbout the roleWe are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.What you’ll doOversee the Customer Journey testing programme, ensuring an effective and efficient approach to testingDevelop and mentor the testing team fostering an environment of continuous improvement and excellenceInform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendationsBe a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processesEnhance and refine the testing methodology, adapting best practices and innovating approachesCollaborate with insight providers across the whole UK businessWhat we’re looking forOutcome testing or Quality Assurance experience in a regulated environmentAbility to lead a testing programme delivering results through othersAn ability to self-identify process improvements to improve efficiency, and then execute themGreat stakeholder management skills and the ability to influence and collaborate with a wide range of different peopleAble to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reportsStrong organisational skills and the ability to remain focused and flexible in a changing environmentWhere and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCompany SecretaryAbout this roleCapital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You’ll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One’s corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy.What you’ll doProvide Board secretariat advice and governance, including coordinating the effective delivery of Capital One’s Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules)Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One’s Board, committee structure and corporate governance arrangementsWork closely with Capital One’s executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader businessManage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors)Manage relevant corporate filings to companies house and FCA as appropriateDevelop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private CompaniesPartner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharingWith support from external counsel, maintain statutory books, including registers of members, directors and secretariesTake responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rulesMonitor changes in relevant legislation and corporate governance guidelines, including regulatory expectationsPartner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we’re looking forThe role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influenceExcellent organisational and drafting skills and an eye for detailStrong communication skillsA desire and ability to shape, lead and drive change, including supporting key stakeholders through changeGreat problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importanceConfidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting prioritiesAbility to work in a fast paced environment, with flexibility to adapt to our changing business needsWe are committed to creating teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.Where and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and FridayMany of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQA Insights Specialist - Principal CoordinatorAbout this roleThis is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll doMonitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification ofGreat customer outcomes, process adherence/executionNon process adherence / executionTraining and knowledge gapsError trends and root causesSystem failuresValidation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvementCalibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessionsReporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of:Analysis of results, insights and data from multiple viewpointsPartnering with key stakeholders to refine and optimise insightsRoot cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what”Performing post insight impact reviewsMaintaining a record of business impact and continuous improvementSupport quick win and value add initiativesAppeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of changeAbility to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirementsStrong communications skills, being able to present findings in a clear and concise manner both written and verballyGood judgment and decision-making, being able to demonstrate strong reasoning skills with any analysisA passion for improving customer outcomes and Quality Assurance ExcellenceA positive mindset, contributing to the culture and values that are important to Capital OnePreferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and ScorebuddyWhere and how you'll workThis is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Outcome ManagerAbout the roleWe are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.What you’ll doOversee the Customer Journey testing programme, ensuring an effective and efficient approach to testingDevelop and mentor the testing team fostering an environment of continuous improvement and excellenceInform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendationsBe a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processesEnhance and refine the testing methodology, adapting best practices and innovating approachesCollaborate with insight providers across the whole UK businessWhat we’re looking forOutcome testing or Quality Assurance experience in a regulated environmentAbility to lead a testing programme delivering results through othersAn ability to self-identify process improvements to improve efficiency, and then execute themGreat stakeholder management skills and the ability to influence and collaborate with a wide range of different peopleAble to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reportsStrong organisational skills and the ability to remain focused and flexible in a changing environmentWhere and how you'll workThis is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQA Insights Specialist - Principal CoordinatorAbout this roleThis is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll doMonitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification ofGreat customer outcomes, process adherence/executionNon process adherence / executionTraining and knowledge gapsError trends and root causesSystem failuresValidation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvementCalibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessionsReporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of:Analysis of results, insights and data from multiple viewpointsPartnering with key stakeholders to refine and optimise insightsRoot cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what”Performing post insight impact reviewsMaintaining a record of business impact and continuous improvementSupport quick win and value add initiativesAppeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of changeAbility to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirementsStrong communications skills, being able to present findings in a clear and concise manner both written and verballyGood judgment and decision-making, being able to demonstrate strong reasoning skills with any analysisA passion for improving customer outcomes and Quality Assurance ExcellenceA positive mindset, contributing to the culture and values that are important to Capital OnePreferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and ScorebuddyWhere and how you'll workThis is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQA Insights Specialist - Principal CoordinatorAbout this roleThis is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll doMonitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification ofGreat customer outcomes, process adherence/executionNon process adherence / executionTraining and knowledge gapsError trends and root causesSystem failuresValidation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvementCalibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessionsReporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of:Analysis of results, insights and data from multiple viewpointsPartnering with key stakeholders to refine and optimise insightsRoot cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what”Performing post insight impact reviewsMaintaining a record of business impact and continuous improvementSupport quick win and value add initiativesAppeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of changeAbility to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirementsStrong communications skills, being able to present findings in a clear and concise manner both written and verballyGood judgment and decision-making, being able to demonstrate strong reasoning skills with any analysisA passion for improving customer outcomes and Quality Assurance ExcellenceA positive mindset, contributing to the culture and values that are important to Capital OnePreferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and ScorebuddyWhere and how you'll workThis is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data StewardOur MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the RoleData sits at the very heart of everything we do at Capital One, and establishing a robust data foundation is a key enabler for our strategic initiatives across both the Enterprise and the UK division. With a multitude of systems capturing, storing, and processing data, our goal is to drive operations and analytics that help our customers and associates succeed.As we scale up our AI solutions, ensuring a thorough understanding of the data the UK business creates and uses is more crucial than ever. This role is essential for maintaining a well-managed business, giving decision-makers absolute confidence that their data is available and of the highest quality. We are seeking an energetic individual to bridge the gap between data and the wider business, delivering well-governed, impactful data that drives real value for our stakeholders.What You'll DoChampion Data Governance: Act as the focal point for data governance and stewardship within the UK business, ensuring data is managed through its entire lifecycle and treated as a true corporate asset.Support Data Owners: Manage day-to-day data activities on behalf of Accountable Executives and Senior Leaders who act as the designated ‘Data Owners’.Enhance Data Quality: Drive actionable improvements to data quality and enrichment, focusing on the most critical data first and tracking the tangible ‘value-add’ with data consumers.Ensure Compliance & Transparency: Maintain complete metadata, data descriptions, and lineage while ensuring data is correctly classified, protected, and compliant with GDPR and internal security protocols.Manage Risk & Alignment: Engage with stakeholders to agree on common data definitions, whilst proactively flagging data risks or control issues to relevant risk and governance committees.The Skills and Experience You NeedStakeholder Influence & Collaboration: Excellent communication and relationship-building skills, with a proven ability to influence across teams and drive cultural change.Data Storytelling: Ability to translate complex data concepts into plain language, summarising information effectively and tailoring communications for diverse audiences.Critical Thinking & Problem Solving: A natural analytical mindset with the ability to resolve complex data issues, identify trends, and take ownership of problem resolution.Strategic Prioritisation: Ability to focus on high-value data tasks, piecing together data management practices to enable key strategic initiatives, including AI solutions.Active Listening: Strong active listening skills to deeply understand stakeholder requirements and naturalise a data-centric culture across the division.Desirable ExperienceData Frameworks: Familiarity with recognised industry data management frameworks such as DAMA or DCAM.Data Modelling & Governance: Understanding of data governance principles, business glossaries, and how data flows via logical and physical data models.Data Maturity Assessment: Experience evaluating data maturity and providing recommendations to align current capabilities with long-term strategic goals.Technical Proficiency: Practical experience with SQL, particularly within Snowflake database environments.Cloud Infrastructure: A general understanding of cloud resources, specifically AWS architectures.Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Programmes Job – Isle of Wight. Knowledge of Power BI, Microsoft Project, SharePoint, SAP or similar systems. Programme Management Office (PMO) responsible for delivering complex projects and programmes across a technically advanced and highly regulated environment.

Dovetail and Slate is looking for an Assistant Head of Programmes for a permanent position, focusing on specialist Post-16 education. The successful candidate will work alongside the Head of Programmes, contributing to curriculum delivery, safeguarding, and student support, making a significant impa

PINC EDUCATION in the United Kingdom seeks an Assistant Head of Programmes to support Post-16 study programmes for neurodivergent students. This role includes coordination of curriculum, ensuring inclusive teaching, and promoting student engagement and wellbeing. The position offers a competitive sa

The Assistant Head of Programmes will work closely with the Head of Programmes to support the operational management and day-to-day delivery of specialist study programmes. A specialist Post-16 education provider is seeking a dedicated and ambitious Assistant Head of Programmes to support the delive

Head of Programmes Job – Isle of Wight. Programme Management Office (PMO) responsible for delivering complex projects and programmes across a technically advanced and highly regulated environment. Knowledge of Power BI, Microsoft Project, SharePoint, SAP or similar systems.

Dovetail and Slate is seeking an Assistant Head of Programmes in Bradford. This position offers significant leadership development opportunities and the chance to positively impact vulnerable young people's lives.

Head of Programmes Job – Isle of Wight. An exciting opportunity has arisen for an experienced Head of Programmes to join a leading defence and engineering organisation based on the Isle of Wight. The ideal candidate for this Head of Programmes job will possess:.

The Assistant Head of Programmes will work closely with the Head of Programmes to support the operational management and day-to-day delivery of specialist study programmes. A specialist Post-16 education provider is seeking a dedicated and ambitious Assistant Head of Programmes to support the delive

Head of Operations - Permanent - West Midlands - Hybrid - £58,000 per annum + benefits. An opportunity has arisen for an experienced Head of Operations to join a senior leadership team. Reporting directly to the Chief Executive and operating as a key member of the Executive Management Team, you wil

Following an internal promotion, Warner Hotels are looking for a Head of Operations. What will I be doing as Head of Operations?. The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights

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Strong technical and commercial understanding of contestable works and utility delivery models. This is a rare opportunity to take a strategic leadership position within a growing and ambitious business, shaping the future of its utilities division and playing a key role in the UK’s energy and inf

Must live within a reasonable commutable distance to our Head Office in Shrewsbury. HEAD OF OPERATIONS – Learning Disabilities Sector. Since its establishment in 1994, and now marking over 30 years of service, Bethphage has grown and diversified, building a strong reputation for person-centred car

Being first point of contact screening all enquiries, delegating, referring or responding on behalf of the Managing Director. A highly organised calm, professional, and flexible attitude reflecting a proactive not reactive attitude to the. Key areas of responsibility include diary management, arrang

Reporting directly to the Board of Directors, the Managing Director will lead the organisation through its next phase of development, ensuring high-quality outcomes, operational stability and a strong safeguarding culture remain central to everything delivered. This role offers the opportunity to ma

We are growing fast, our ambitions are national, and we need a Head of Operations who is genuinely ready to grow with us - not just manage what we have today but help build what we need for tomorrow. As a true second-in-command to the CEO, you will be the operational backbone of the organisation: th

The Head of Operations will be responsible for the planning, coordination and execution of all event logistics across our portfolio of catering events. We are seeking an experienced and highly organised Head of Operations to lead and oversee all operational aspects of our events business. Lead the o

This is a senior role managing a team of 5 heads of departments. I'm working with a global sporting organisation who are looking to recruit a Head of Operations for the business. Leading the overall venue operations strategy and leading the planning, organisation, and delivery of all events and raci

Serve as a true mentor and coach to an established team of over 20 subject matter experts, content creators, and community builders, actively supporting their professional development. Are you ready to take the reins of a thriving global insurance community? We are looking for an inspiring leader to

We now want to expand our focus to include more of the world’s most loved sports, offering unparalleled market and product expertise. Please only apply if you've spent several years in sports rights sales at some of the world’s leading rightsholder*. Within just 12 months we became one of the

The Head of Operations is responsible for the end‑to‑end operational performance of the legal delivery within this conveyancing business, ensuring the efficient, compliant, and scalable delivery of residential property services. Ensure files progress efficiently through each stage of the conveya

Reporting directly to the CEO, the Managing Director will take ownership of operational delivery across the business, ensuring contracts are delivered safely, efficiently and profitably whilst supporting continued growth. HVAC Recruitment has been exclusively retained to support a leading UK Facilit