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  • General Manager
    General Manager
    3 days ago
    Full-time
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • Head Chef / Kitchen Manager
    Head Chef / Kitchen Manager
    5 days ago
    Full-time
    London

    Launched in Paris in 2019, Tigermilk is a fast-growing restaurant group with 12 locations across Europe — 10 in France, 1 in Belgium, and our newest opening in London (Tottenham Court Road). We bring Latin American–inspired cuisine and cocktails to life in vibrant, centrally located restaurants — 100% homemade, responsibly sourced, and built on strong brand identity and guest experience. Now, we’re accelerating our expansion in the UK, with multiple openings planned across London and beyond — and we’re looking for an experienced Head Chef to lead our kitchen teams, ensure flawless execution of our food standards, and build the training and operational structure needed to scale successfully. This is a hands-on leadership role for someone who thrives in high-energy kitchens and is passionate about developing people, maintaining strict hygiene and compliance, and delivering consistent, high-quality Tigermilk food — every day, at every site. The Role As Head Chef / Kitchen Lead – UK, you will be responsible for delivering consistent, high-quality Tigermilk food standards in the UK. This is a hands-on leadership role where you will: • Lead daily kitchen operations and execution during prep and service, • Train, develop, and structure kitchen teams to build autonomy and consistency, • Oversee recruitment and onboarding for kitchen hires, • Maintain strong hygiene, food safety, and compliance standards, • Deliver consistent food quality, taste, plating, and speed during every service, • Ensure strict compliance with technical sheets, recipes, and portion control (grammage), • Build and run a structured training programme for cooks (onboarding, station training, assessments), • Coach and upskill kitchen teams to reach consistent performance across stations, • Lead and motivate teams through strong standards, discipline, and positive culture, • Support performance development through feedback, coaching, and structure, • Support and oversee kitchen recruitment: interviews, trial shifts, evaluation, selection, • Ensure onboarding is effective and team structure supports performance and retention, • Maintain disciplined labelling, date control (prep/use-by), FIFO rotation, and organised storage, • Ensure the kitchen is UK food-safety compliant and EHO-ready at all times, • Enforce HACCP-based procedures, allergen controls, temperature checks, logs and traceability, • Maintain daily and weekly cleaning routines (opening/closing checklists, deep cleans), • Play a key role in pre-opening and launch phases: kitchen setup, training plans, test services, • Support future sites to embed strong standards from day one, • 5+ years in professional kitchens, with 2+ years in a leadership role (Sous Chef / Head Chef / Kitchen Manager), • Experience in high-volume, fast-paced service environments, • Strong leadership with a genuine passion for training and developing teams, • Strong understanding of UK hygiene and food safety compliance (HACCP, allergens, logs), • Highly structured, disciplined and consistent — you build systems, not just services, • Consistent food quality and standards across services and teams, • Strong, autonomous kitchen teams with clear training structure, • A clean, organised, audit-ready kitchen every day, • Successful recruitment and onboarding to support growth, • Join a fast-growing European group launching and scaling in the UK, • Real opportunity to shape kitchen standards and build teams from the ground up, • High-energy restaurants with a strong brand identity and guest experience focus

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  • Business Development Manager
    Business Development Manager
    19 days ago
    £55000–£60000 yearly
    Full-time
    London

    Role Overview J & S Business Consultant Limited is a UK-based business consultancy specialising in supporting overseas enterprises, particularly Chinese-owned companies, to establish and operate compliant businesses in the United Kingdom. The company provides integrated services including UK market entry support, company incorporation, business advisory, bookkeeping and management accounting support, VAT compliance coordination, and liaison with professional advisers such as accountants, audit firms and solicitors. As the company continues to expand its client portfolio and strengthen its position within the UK market-entry and cross-border consultancy sector, we are seeking an experienced and commercially minded Business Development Manager to support the company’s business growth and client acquisition strategy. The successful candidate will play a key role in identifying new business opportunities, developing client relationships, expanding referral networks, and promoting the company’s consulting and compliance support services to overseas enterprises. The role will involve working closely with the Director and internal team to develop market expansion strategies, strengthen relationships with Chinese and international business clients, and support the continued growth of the company’s bilingual consultancy services. As the company primarily serves Chinese SMEs entering the UK market, the role requires strong cross-border communication skills and the ability to operate effectively in both English and Mandarin business environments. Key Responsibilities Develop and implement business development strategies to promote the company’s consultancy and market-entry services to overseas enterprises. Identify and pursue new business opportunities, partnerships and referral channels within the UK and Chinese business communities. Build and maintain strong relationships with prospective and existing clients, professional partners and other stakeholders. Promote the company’s services, including business strategy support, UK company formation assistance, financial and operational consulting, and compliance coordination. Conduct market research to identify industry trends, client needs and new commercial opportunities. Support the preparation of business proposals, service presentations, marketing materials and client communications in both English and Chinese. Work closely with the Director to expand the company’s client base and strengthen long-term commercial partnerships. Liaise with external professional partners, including law firms, accountants and other service providers, to support integrated client solutions. Attend networking events, business meetings and promotional activities to enhance the company’s market visibility and generate leads. Maintain accurate records of business development activities, client engagement progress and pipeline opportunities. Contribute to the company’s broader growth strategy by identifying ways to improve service positioning, market reach and client retention. Recruitment Requirements At least five years of experience in business development, sales, client relationship management or commercial partnerships. Experience in the professional services, consultancy, international business, cross-border trade or related sectors would be advantageous. Strong commercial awareness and the ability to identify and develop new business opportunities. Experience in client communication, partnership development and lead generation. Excellent interpersonal, negotiation and communication skills. Ability to work independently, manage multiple priorities and contribute to strategic business growth. Good English communication skills are required. Mandarin Chinese language skills are required, as the role involves communicating with Chinese-speaking business clients and supporting cross-border commercial relationships. Strong organisational skills and the ability to maintain professional relationships with clients and external partners. A proactive, results-driven and professional approach to business development.

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  • Marketing & Commercial Manager
    Marketing & Commercial Manager
    1 month ago
    £38000–£42000 yearly
    Full-time
    London

    Duties and Responsibilities: • Oversee integrated marketing campaigns (digital, retail, trade, and distribution channels)., • Develop and implement annual and long-term marketing strategies aligned with company growth objectives., • Define and strengthen brand positioning across UK and international markets., • Conduct market research, competitor analysis, and consumer insight studies to identify growth opportunities., • Monitor marketing performance metrics and adjust strategies accordingly., • Ensure cohesive brand messaging across e-commerce, retail, wholesale, and distribution partners., • Manage new product launches, seasonal campaigns, and promotional activities., • Protect and enhance brand equity across all markets., • Manage CRM strategies to improve customer retention and lifetime value., • Develop and execute commercial strategies to drive revenue growth and profitability., • Monitor pricing strategies, margins, and promotional ROI., • Oversee performance of sales, • Set sales targets and KPIs, • Work closely with sales and operations teams to optimise stock planning and forecasting., • Collaborate with product development teams to align product range with market demand., • Prepare and manage annual marketing and commercial budgets., • Forecast revenue performance and provide regular reports to senior management., • Ensure cost control and profitability targets are met., • Lead, mentor, and develop the marketing and commercial team., • Manage relationships with marketing agencies, media partners, and service providers., • Produce regular reports on sales performance, marketing effectiveness, and commercial KPIs., • Present strategic recommendations to senior leadership., • Monitor industry trends and competitor activity. Required Skills & Experience:- • Relevant experience in marketing and commercial management., • Strong digital marketing and e-commerce expertise., • Excellent negotiation and key account management skills., • Leadership and team management experience.

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  • Retail Store Manager in Luxury Fashion
    Retail Store Manager in Luxury Fashion
    1 month ago
    Full-time
    Mayfair, Westminster

    About Les 100 Ciels Les 100 Ciels is a contemporary luxury brand specialising in refined, modern wardrobe essentials crafted from the finest materials. With stores in London and Abu Dhabi, and continued international expansion, we are committed to delivering exceptional product and an elevated client experience. ⸻ Role Overview We are seeking an experienced and driven Store Manager to lead our Les 100 Ciels store. The Store Manager will be responsible for the overall performance of the store, ensuring exceptional client experience, strong commercial results, and maintaining the highest brand standards. This role requires a passionate leader who thrives in a luxury retail environment and can motivate and develop a high-performing team. ⸻ Key Responsibilities Commercial Performance - Drive sales and achieve store targets and KPIs - Monitor and improve key metrics including conversion, ATV, UPT, and client retention - Analyse store performance and implement action plans to maximise results - Identify opportunities to increase sales and profitability ⸻ Client Experience - Deliver and lead exceptional luxury client service at all times - Build and maintain long-term client relationships - Lead clienteling initiatives and CRM development - Ensure the team consistently delivers a personalised and memorable experience ⸻ Team Leadership & Development - Recruit, train, and develop a high-performing team - Lead by example on the shop floor - Coach team members to achieve individual and store targets - Conduct regular performance reviews and provide ongoing feedback - Create a positive, motivated, and professional team environment ⸻ Brand & Visual Standards - Ensure the store reflects Les 100 Ciels brand standards at all times - Maintain exceptional visual merchandising and presentation - Ensure store cleanliness and organisation is always impeccable ⸻ Operations - Oversee daily store operations - Manage stock levels and inventory effectively - Ensure company policies and procedures are followed - Manage rota planning and staffing levels - Liaise with Head Office and senior management ⸻ Requirements - Minimum 3+ years Store Manager experience, preferably in luxury or premium retail - Strong leadership and team development skills - Proven track record of achieving sales targets - Passion for luxury fashion and client experience - Strong organisational and communication skills - Commercially aware and results driven - Professional and polished presentation ⸻ What We Offer - Opportunity to join a growing international luxury brand - Career progression opportunities - Competitive salary - Staff uniform and generous staff discount ⸻ Summary This is an exciting opportunity for an ambitious Store Manager to play a key role in the continued growth of Les 100 Ciels, delivering excellence in both client experience and commercial performance.

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