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Job Title Solution Consultant Job Description As a Pre-Sales Solution Consultant, you'll work closely with current and prospective customers to translate business problems into technical solutions-centred around Sage X3 and supporting platforms. From leading discovery workshops to crafting proof-of-concepts and delivering powerful demos, you'll help businesses see what's possible with the right tools. This is a strategic, customer-facing role where you'll bridge the gap between business needs and technology with insight, credibility, and confidence. Key Responsibilities What You'll Do • Engage with clients in discovery sessions to uncover technical and business requirements, • Design and present tailored Sage X3 solutions that align with financial, operational, and strategic goals, • Deliver live product demonstrations, value-led presentations, and proof-of-concept builds, • Collaborate with product and marketing teams to enhance solutions and customer experience, • Support partners and internal teams through training, documentation, and configuration guidance, • Contribute to proposals, bid reviews, and performance reporting, • Act as a trusted advisor, building long-term relationships with clients and partners You'll Succeed If You Have • Degree or diploma in finance, business, or IT, • Experience in customer-facing roles (pre-sales, consulting, or technical support), • Strong knowledge of ERP software (Sage X3, NetSuite, Dynamics 365, Epicor, etc.), • Excellent communication, presentation, and stakeholder engagement skills, • Strong analytical mindset and solution-oriented thinking, • Comfortable working with confidential data and managing complex projects What's In It For You • Work with an internationally recognised ERP platform driving transformation in the region, • Influence real-world business outcomes and deliver measurable value, • Collaborate with talented cross-functional teams and strategic partners, • Enjoy flexibility, autonomy, and opportunities for career growth, • Be part of a purpose-led business helping companies thrive through innovation Benefits? We have plenty... • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage., • 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days, • Paid 5 days yearly to volunteer through our Sage Foundation, • 50% income protection, • Holiday buy + sell, • Comprehensive health, dental, and vision coverage, • Work away scheme for up to 10 weeks a year, • Ongoing training and professional development, • Hybrid working, • Healthy Mind app membership, • Access to various helpful memberships for finances, health and wellbeing #LI-MS2 Function Sales Country United Kingdom Office Location Newcastle;London;Winnersh;Manchester Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Customer Success Manager Job Description Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love to hear from you! The Role: We're looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you'll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long- and short-term goals. Your primary mission will be to ensure that Sage customers derive maximum value from our solutions, guiding them toward business success and long-term partnership with Sage. You'll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs. What We're Looking For: Someone who understands how finance teams operate and can empathise with their challenges. A problem solver who's comfortable having in-depth conversations with CFOs and senior finance leaders about accounting processes, software challenges, and business needs. A strategist who can build meaningful, long-term plans to help customers achieve their goals using Sage's tools and innovations. A collaborator who thrives in a supportive, team-oriented environment. If you're ready to join a team that truly cares for both its customers and colleagues and you're excited about helping businesses thrive, we can't wait to meet you! Key Responsibilities Build Trusted Partnerships: Cultivate strong, trusted advisor relationships with key stakeholders and executive sponsors to ensure all activities align closely with the customer's business strategy and goals, maximizing the potential of Sage's solutions. Drive Customer Success Planning: Develop and maintain comprehensive customer success plans that map out the journey to achieving their desired outcomes with Sage. Provide tailored recommendations, leveraging a deep understanding of Sage Intacct and our Marketplace Partners to align solutions with the customer's unique needs. Deliver on Success Metrics: Consistently meet and exceed team KPIs while driving measurable outcomes for customers. Coach and Empower Colleagues: Share expertise by training and mentoring members of the immediate and wider teams on systems, processes, and best practices to elevate team performance. Enhance Customer Satisfaction: Actively improve and maintain customer satisfaction and NPS. Foster relationships that encourage participation in Sage's customer advocacy programs. Lead Change Initiatives: Identify and execute large-scale initiatives to enhance operational efficiency, quality, and consistency within the team and across customer engagements. Inspire Thought Leadership: Drive knowledge-sharing initiatives, such as thought leadership sessions, enablement workshops, and content creation, to benefit both customers and colleagues. Be the Voice of the Customer: Represent customer needs and priorities to product management, influencing the product roadmap to reflect real-world requirements. Communicate upcoming product developments to customers to foster engagement and anticipation. Own Customer Relationships: Take overall responsibility for managing relationships with Sage's mid-market and strategic customers, ensuring they derive ongoing value from their partnership with Sage. Support Customer Success Operations: Collaborate with the Community Administrator and Customer Services teams to address success-related queries, actions, and escalations efficiently. Handle Escalations: Provide direct support for high-priority or complex escalations, ensuring timely and satisfactory resolution. Promote Engagement: Actively encourage customer engagement through newsletters, webinars, and events to strengthen their connection with Sage. Manage Renewal Risks: Proactively identify and mitigate risks to subscription renewals by working closely with internal teams to safeguard customer retention. Lead Complex Renewals: Oversee intricate renewal negotiations, collaborating with senior stakeholders to craft commercially viable and mutually beneficial agreements. Guide the Customer Journey: Seamlessly transition customers from the implementation phase to success, ensuring they are equipped for long-term growth and satisfaction with Sage. Your Benefits • Competitive base salary and commission structure, • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-VK1 Function Customer Operations Country United Kingdom Office Location Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Senior Manager Sales Enablement Job Description Are you passionate about empowering sales teams to perform at their best? Do you thrive in a fast-paced, high-impact environment where you can shape strategy, influence leaders, and develop talented people? If so, this is an exciting opportunity to play a pivotal role in driving regional performance and commercial success. Reporting to the Senior Director of Sales Enablement, the Senior Manager, Sales Enablement will lead multiple enablement functions and act as a trusted advisor to regional commercial leadership. You will build strong relationships across the business, collaborate with senior stakeholders, and deliver programs that elevate capability, improve outcomes, and drive revenue growth. This is a highly visible role where you'll inspire a team of Enablement Program Managers, spearhead impactful initiatives, and ensure our teams are equipped with the skills, knowledge, and tools needed to win. This is a Hybrid position with three days per week in our Newcastle or Winnersh office Key Responsibilities What You'll Be Doing • Lead & develop a high-performing team of Sales Enablement Program Managers across UKI, France, Germany and South Africa-setting clear goals, coaching for growth, and enabling them to excel., • Own the regional Enablement plan-aligning with Business Units, Product Marketing, and Commercial Leaders to prioritise and deliver key enablement initiatives., • Deeply understand regional OKRs, opportunities, challenges, and GTM revenue programs to ensure enablement activity is focused where it matters most., • Deliver high-impact programs that support Sales Excellence and drive measurable improvements in performance and capability., • Shape "Always On" Enablement through proactive identification of focus areas that support ongoing learning and skills development., • Track, measure, and communicate impact, reporting on outputs and performance improvements across the business., • Maintain a scalable enablement model, ensuring consistency across onboarding, coaching, and continuous learning experiences., • Collaborate globally, sharing best practices and ensuring regional initiatives benefit from a strong global Sales Enablement community. What You'll Bring • A passion for developing people and driving behaviour change., • Strong leadership experience within Sales Enablement, Revenue Enablement, or Commercial Excellence., • Credibility with senior stakeholders and the ability to influence across regions., • A strategic mindset with the ability to translate business goals into impactful enablement programs., • Outstanding communication skills and a data-driven approach to measuring success. Why Join Us? This is your chance to shape the future of sales capability across a key region. You'll lead a talented team, work with inspiring leaders, and deliver initiatives that have a real and measurable impact on business performance. If you're energised by building world-class enablement, driving results, and empowering teams to achieve more-we'd love to hear from you. Benefits? We have plenty... • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage., • 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days, • Paid 5 days yearly to volunteer through our Sage Foundation, • 50% income protection, • Holiday buy + sell, • Comprehensive health, dental, and vision coverage, • Work away scheme for up to 10 weeks a year, • Ongoing training and professional development, • Hybrid working, • Healthy Mind app membership, • Access to various helpful memberships for finances, health and wellbeing #LI-MS2 Function Routes to Revenue Country United Kingdom Office Location Newcastle;Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/