Resident Liaison Officer
hace 4 días
Brixton
The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, façade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: • Acting as the primary point of contact for residents throughout the project, • Carrying out resident consultations before works commence, • Explaining programmes, access requirements, timelines, and potential disruption, • Providing regular project updates and communication to residents, • Coordinating access appointments with tenants, leaseholders, and resident representatives, • Managing resident enquiries, concerns, and complaints professionally, • Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken, • Preparing and distributing newsletters, notices, letters, and resident communications, • Attending site meetings, progress meetings, and resident engagement sessions, • Supporting site teams in maintaining customer satisfaction and reducing resident-related delays, • Assisting with vulnerability assessments and additional resident support requirements, • Monitoring resident feedback and helping implement service improvements, • Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You • Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar, • Experience within construction, social housing, planned works, refurbishment, external works, façade, cladding, fire remediation, EWI, or building safety projects, • Excellent communication and relationship-building skills, • Strong organisational and administrative ability, • Confident managing complaints and difficult conversations professionally, • Comfortable working independently within a site environment, • Professional, approachable, and customer-focused, • Full UK driving licence Highly Desirable • Direct experience on re-cladding, façade remediation, EWI, FRA, fire safety, or external envelope projects, • Experience on occupied residential schemes, • Knowledge of vulnerable resident support and safeguarding processes, • Experience producing newsletters, consultation packs, resident surveys, and no-access reporting, • Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings