Custody Support Worker
28 days ago
Pinhoe
Job Role: Custody Support Worker\n Location: Exeter (In-Person / Prison-Based)\n Salary: £25,877 - £29,000 per annum (Dependent on Experience)\n Contract: Permanent, full-time (37 hours per week)\n \n Role Overview\n We are recruiting a compassionate and motivated Custody Support Worker to join the CFO Evolution programme, supporting individuals within a custodial environment to achieve positive rehabilitation and resettlement outcomes.\n As a Custody Support Worker, you will manage a caseload of participants from initial engagement through to pre-release preparation, providing tailored support to help them overcome personal barriers, remain engaged, and work towards successful reintegration into the community. This is a rewarding and impactful role, delivering both one-to-one and group-based interventions, with a strong emphasis on motivation, engagement, and pre-release planning to support long-term outcomes.\n \n Key Responsibilities\n Participant Engagement & Case Management\n \nCaseload Management: Manage a caseload of participants within a custodial setting, working towards contractual and team targets. \nAssessments & Planning: Conduct initial assessments and develop personalised, comprehensive support plans for participants. \nInterventions Delivery: Deliver both one-to-one support sessions and structured group interventions to drive positive change. \nRelationship Building: Maintain consistent, positive engagement and build trusting relationships with participants. \nBarrier Breakdown: Support participants to overcome multi-layered barriers including housing, health, substance use, and low confidence. Resettlement & Pre-Release Support\n \nTransition Planning: Deliver structured pre-release support to thoroughly prepare individuals for their transition into the community. \nLife Skills Growth: Support participants to develop essential life skills, employability, and independent living skills. \nMentor Collaboration: Work closely with volunteer peer mentors and community mentors to manage caseloads effectively and expand available support. \nPathway Connections: Signpost and connect participants with external resources for housing, substance misuse, physical health, and mental health services. Risk Management, Administration & Quality\n \nRisk & Safeguarding: Ensure effective case management and co-ordination of risk, maintaining a strong focus on the safeguarding of adults and children. \nProbation Communication: Adhere to risk systems, policies, and procedures, ensuring timely notification to the Probation Service regarding any changes in individual risk profiles. \nSystem Accuracy: Input and retrieve electronic data across computer-based information systems in an accurate, secure, and timely manner. \nContinuous Improvement: Participate in activities to share best practice and contribute toward a continuous learning environment for the team. Essential Criteria\n \nCommunication Skills: Excellent verbal, non-verbal, and written communication skills, with the ability to relate to and engage people at all levels. \nMotivational Ability: Proven ability to motivate, engage, and sustain positive working relationships with individuals facing complex barriers. \nTarget Focus: Experience working effectively within a structured, target-driven or contract-led environment. \nDigital Literacy: Good IT skills with experience maintaining accurate records and utilizing electronic databases. Desirable Criteria\n \nSector Qualification: A recognized Information, Advice or Guidance (IAG) Level 3 qualification or equivalent. \nCaseload Experience: Direct experience managing a caseload of participants within supportive or criminal justice environments. \nOccupational Context: Experience working within any of the following settings: \nProbation or criminal justice frameworks (supporting individuals under supervision or on licence). \nSecure custody or prison environments. \nSocial care, mental health, or substance misuse services involving mentoring or motivational support. \nCommunity outreach and housing/tenancy support. \nGraduate Pathways: Applications are also welcomed from recent graduates eager to gain valuable experience and build a meaningful career within the criminal justice sector. Personal Attributes\n \nApproach: Compassionate, patient, and person-centred. \nResilience: Resilient, adaptable, and capable of maintaining clear professional boundaries within a custodial estate. \nMindset: Proactive, solution-focused, and collaborative. Benefits & Package\n \nAnnual Leave: 25 days annual leave plus Bank Holidays, an additional day off for your Birthday, and the operational option to purchase up to 5 additional days. \nVolunteer Days: 2 paid volunteering days per year. \nPension: 10% total matching pension contribution (5% Employee / 5% Employer). \nHealthcare & Protection: Comprehensive Healthcare Cash Plan and Life Assurance (3x salary). \nFinancial Well-being: Annual salary pay review and a refer-a-friend bonus scheme. \nPerks & Discounts: Free access to Benefit Hub, offering high-street retail discounts, a cycle-to-work scheme, and voluntary benefits. Additional Information\n \nEnvironment: The role is entirely based on-site within a custodial facility in Exeter. \nVetting: Appointment is subject to enhanced DBS checks and prison security vetting. \n How to Apply\n If you are ready to take on a rewarding opportunity as a Custody Support Worker and help individuals change their lives around, please contact us.\n To apply or request further details regarding this position, please contact:\n \nContact: Robert Rowe \nPhone: (phone number removed) \nEmail: (url removed)