Specialist Housing Support Worker
15 hours ago
Southend-on-Sea
Specialist Housing Support Worker £14.90 PH | Full Time | Temp-Perm | Southend | Car Owner Required We are seeking an experienced Specialist Housing Support Worker to support adults with complex needs, focusing ontenancy sustainment, homelessness prevention, wellbeing and independencethrough person-centred, strengths-based support. Key Responsibilities: • Manage a caseload of customers with complex and multiple support needs., • Complete strengths-based assessments, risk assessments and personalised support plans, reviewing progress and outcomes regularly., • Provide intensive tenancy sustainment, homelessness prevention, outreach and community-based support., • Engage and support customers who may be reluctant to access services., • Help customers establish and maintain successful tenancies., • Provide practical support with budgeting, household management, utilities, benefits, debt and income maximisation., • Build customers confidence, resilience, independence and life skills., • Support access to health, mental health, substance misuse, social care, employment, education and training services., • Advocate for customers while promoting self-advocacy and independence., • Work collaboratively with housing, healthcare, statutory and voluntary-sector partners, including multi-agency meetings., • Identify and respond appropriately to safeguarding concerns., • Maintain accurate case records, assessments, support plans and risk documentation., • Use case management and IT systems effectively and contribute to performance targets and service improvement., • Promote equality, diversity and inclusion in all aspects of service delivery., • Undertake home visits, outreach and flexible working, including evening/weekend rotas where required., • Comply with relevant policies, safeguarding, health and safety and regulatory requirements., • Attend training, support colleagues and undertake other duties appropriate to the role. Ideal Candidate: • Experience supporting vulnerable adults with complex needs, including those who may be difficult to engage., • Experience in case management, support planning and risk assessment., • Good understanding of homelessness, tenancy sustainment, safeguarding and support services., • Experience working with statutory and voluntary-sector agencies., • Strong verbal and written communication, advocacy, negotiation and interpersonal skills., • Ability to build positive, professional relationships with vulnerable customers., • Strong organisational skills, with the ability to manage competing priorities and a varied caseload., • Ability to work independently and collaboratively as part of a wider team., • Strong risk-management skills and a solution-focused, outcome-focused and customer-centred approach., • Resilient, empathetic, non-judgemental and professional, with the ability to remain calm in challenging situations., • GCSE English and Maths or equivalent. Desirable Experience: • Knowledge of welfare benefits and financial inclusion., • Experience in outreach, floating support or specialist housing services., • Experience supporting people affected by homelessness, rough sleeping, substance misuse or mental health challenges., • Full driving licence and access to a vehicle for business use. Additional Requirements: • Flexibility to work evenings and weekends on a rota., • Ability to travel across the local and neighbouring areas., • Ability to undertake home visits, outreach and supported accommodation work., • Ability to access high-rise buildings and climb stairs where required., • Enhanced DBS check required. Personal Attributes: • Empathetic, non-judgemental and resilient., • Professional, customer-focused and self-motivated., • Proactive and collaborative, with strong partnership-building skills., • Confident managing complex and challenging situations., • Committed to promoting customer independence and positive outcomes., • Calm and effective under pressure. Working pattern: Full-time, with evening and weekend rota requirements If you are passionate aboutsupporting vulnerable adults, promoting independence and making a positive difference, wed love to hear from youapply today! Please contact or JBRP1_UKTJ