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Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. Its important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: * • Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution., • Providing first level support and ownership for all incidents and requests, • Initial incident triage of all requests, • Ensuring timely call resolution to achieve SLAs, • Meeting Service Desk (KPI) Key Performance Indicators, • Pro-active contact with suppliers including escalations when necessary, • Have direct liaison with our customer on the phone, email and via bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: * • Ensure that excellent customer service is maintained and delivered to the highest standard, • A practical and proactive approach to the 24*7 Service Desk Operation, • Deliver customer service to the highest standard, • Strong Customer Service Skills, • A positive approach to problem solving, • This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 shifts holiday per year and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-ONSITE

The desk has functional responsibility for the development of the Bank's local currency operations and the management of all financial risks to the Bank associated with the Bank's local currency activities. To further support market development: - Help develop and maintain relationships and policy

Help Desk Administrator Tier 1 SupportExperiencedExperiencedYou’ll work in a dynamic, fast-paced environment supporting the tools and systems our employees depend on, while helping shape a consistent, user-friendly IT experience globally. Check Point is seeking a **self-driven, hands-on Tier 1 Hel

The desk has functional responsibility for the development of the Bank's local currency operations and the management of all financial risks to the Bank associated with the Bank's local currency activities. To further support market development: - Help develop and maintain relationships and policy

Proven experience as a help desk technician or other customer support role. IT Help Desk Technician, New Client Requirement – London UK. Record events and problems and their resolution in the helpdesk ticketing system.

Trading floor as Trading Assistant or Trade Support or in relevant functions such as Middle Office, Product Control in a financial services or crypto trading firm. You will help on the operational side of the trading desk, supporting trading and funding operations and streamlining processes to suppo