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The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Title: Mail Room Operative/Facilities Assistant Requisition ID: 9468 We are excited to offer a fantastic opportunity for a 12-month Fixed Term Contract for a Mail Room Operative / Facilities Assistant based onsite in Central London. HOURS OF WORK - 36.25 hours per week, Monday to Friday Join our vibrant, inclusive community in Complex Facilities/Defence providing distribution, Portering and moves services to all users in accordance with the Facilities Management Agreement to deliver the required service levels. What You Will Do • Undertake Help Desk instructions in line with priorities to ensure completion within stated timescales and immediate feedback to supervisors on completion., • To accept, receipt and check deliveries following off-loading by the goods inwards team., • Ensure that following receipt that all goods are sorted, delivered or collected in a timely manner to customers in accordance with service level agreements. In addition, ensure that customers sign for all goods received., • Help the Churn team for furniture, crates and other equipment., • Undertake provision of break-out areas on all floors with the appropriate levels of stock of paper., • Delivery of specific consumables directly to customer’s desk following Helpdesk calls., • To attend to the regular replacement of flags due to life cycle, laundering and relevant days as regulated by the Department Media, Culture and Sport. In addition, occasions where flags are required to be lowered and raised as a mark of remembrance., • Attend to conference set up/take down as per instructions received by Amey’s Conference team. In addition, provide checks of the equipment and furniture for any damage and report to line manager for repair or potential replacement., • Ensure that water dispensers are supplied, replenished and drip trays are not overflowing, and dispensers are clean., • Utilise Concept to be able to log, retrieve, update and sign off tasks assigned., • To record the number of items delivered of all goods daily., • To provide a polite, timely and efficient service to all users of Main Building., • To ensure that all security regulations are complied with. For example, access to secure areas and escorting, • To ensure all responsibilities are carried out in respect of H&S legislation including the completion of WorkRite, and local toolbox talks., • To understand and comply with all Emergency Procedures., • To understand and comply with all risk assessments carried out., • Any other duties as required. What You Will Bring • Team player, being able to work willingly and effectively on your own or within a team to achieve objectives., • Understand team goals., • Provide a professional image of Amey to customers., • Relevant security clearance is essential., • Flexible attitude to a changing environment to achieve business goals., • Willingness to learn and develop new skills while helping and supporting colleagues., • Willingness and ability to work to all risk assessments., • Previous knowledge of Portering duties., • Excellent customer service skills, • Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required., • Team player but able to work on own initiative and demonstrate self-motivation., • Flexible attitude to a changing environment, • Experience of a Civil Service or Armed Forces environment., • Punctuality and a willingness to maintain a good attendance record. We welcome applications from a diverse range of candidates. If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you Why join Amey? At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. • Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions, • Career Growth: Shine in your career with advancement opportunities, • Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth., • Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days., • Pension - Generous pension scheme, with extra contributions from Amey, • Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership., • Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter., • Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities, • Family friendly policies for new parents or if you provide care for a dependant, • Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey About Amey We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come. To find out more visit our website amey.co.uk/careers Application Guidance and Diversity & Inclusion At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process. Apply today Inspiring Impact Together

The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations. Client Details The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence. Description Support the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk. Principal Responsibilities Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met. Ensure accurate and complete processing of Underwriting and Claims bordereaux. Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants. Manage Operations Assistants, providing support and encouraging empowerment and growth. Support Operations Assistants in resolving complex queries from Participants. Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation. Drive and maintain continuous improvement. Review and support our processes and systems, seeking operational efficiencies and develop best practice. Lead new systems development work. Maintain strong working relationships with cross functional departments, Participants and key operational vendors. Responsibility for maintaining and refining ingested data to distribute to the wider business when needed. Risk Responsibilities As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite. You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team. Profile A successful Operations Manager, Insurance sector, London, should have: Bordereaux processing experience and/or experience working with Underwriting and Claims data, An understanding of the claims process, preferably Household Property losses. Experience of managing service standards and customer-focused KPI's. Experience of working with internal stakeholders and third-party vendors in Insurance Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties. Ability to work to and meet tight and demanding deadlines. Ability to use Power query and Power BI preferable. Ability to use SQL preferable. Job Offer • Competitive salary of £60-70k per annum. Desired Skills and Experience Reinsurance, or Insurance experineced Operations Manager required ASAP!

Job Description Billing Education Recruitment Manager – Harrow Office 📍 Location: Middlesex House, 130 College Road, Harrow, HA1 1BQ (Harrow on the Hill is the nearest station which is on the Metropolitan line) 💼 Contract: Full-time, Permanent 🕐 Working Hours: • Term Time: 07:00 – 17:00 (1.5-hour lunch break), • School Holidays: 09:00 – 16:00, • 💷 Salary: £40,000 – £75,000 per annum + Uncapped Commission & Bonuses, • 📌 This is a fully office-based role. Remote or hybrid options are not available. About Enlighten Supply Pool Enlighten Supply Pool is one of the UK’s leading providers of supply teachers and education support staff, with over 15 years of trusted service. Known for quality and professionalism, we pride ourselves on making meaningful matches between educators and schools, ensuring the best outcomes for both. The Opportunity We’re looking for a Billing Education Recruitment Branch Manager to lead and grow our high-performing Harrow office. This is a fantastic opportunity for someone with a proven agency recruitment background—ideally within the education or social care sectors—who is ready to take their leadership to the next level. As a Billing Branch Manager, you’ll lead a team of Consultants and Resourcers while continuing to manage your own successful desk. You’ll drive business development, mentor staff, and shape the strategic direction of the branch with the support of senior management. Key Responsibilities • Lead from the front with your own billings and client development, • Manage, inspire, and grow a team of Recruitment Consultants and Resourcers, • Develop and execute branch sales plans and strategies, • Conduct regular 1-2-1s and team meetings to support performance and wellbeing, • Hire and develop talent in line with Enlighten’s values and growth plans, • Foster a high-performing, motivated, and collaborative team culture, • Monitor team performance, providing coaching and feedback, • Maintain strong client and candidate relationships, ensuring satisfaction and quality service, • Act on feedback from our Learning & Development and senior leadership teams What We’re Looking For • Proven billing success in agency recruitment (education sector preferred), • Experience in leading or managing a recruitment team, • Strong knowledge of the education recruitment market (or similar sectors), • Results-driven, resilient, and passionate about growth and leadership, • Exceptional interpersonal and team-building skills What You’ll Get in Return • Uncapped commission structure (no threshold on personal billings), • Bonuses & branch incentives including shares in the business, • The most effective training and coaching in the industry, • Clear career progression and promotion opportunities, • Reduced working hours during school holidays, • Fun and sociable team environment with regular company events, • Dress-down Fridays and other team perks Ready to Join Us? If you're an ambitious recruiter looking to take the next step in your career, or an established manager ready for a new challenge, we want to hear from you. 👉 Apply now or reach out for a confidential conversation.

Division: Risk Management Role: Market Risk Manager – Macro Level: Analyst Location: London JR025998 Firm Risk Management Firm Risk Management (FRM) supports Morgan Stanley to achieve its business goals by partnering with business units across the Firm to realize efficient risk-adjusted returns, acting as a strategic advisor to the Board and protecting the Firm from exposure to losses as a result of credit, market, liquidity, operational, model and other risks. Background on the Position The role will reside within Firm Risk Management’s Market Risk Department. The Market Risk Management Division (“MRD”) is responsible for the independent identification, analysis, reporting and escalation of all market risk exposures arising from EMEA business activities, acting independently of business management and providing an effective challenge process. The role sits within the Macro Risk team and will provide risk coverage across EMEA Rates and FXEM businesses. Primary Responsibilities • Be part of the desk-facing team whose responsibilities include approval of large transactions. This includes performing deal analysis, including independently assessing emerging risks and agreeing hedging strategies, • Delivering key projects across Macro and assisting with co-ordination across various teams, e.g. Front Office Quants, IT, Portfolio team, Risk Analytics, Finance and Reporting, • Understanding and explaining the relationship between risks and P&L volatility, • Contribute to the assessment of the suitability and performance of pricing, risk and capital models and work with relevant groups to address material deficiencies, • Conduct data analysis through SQL, Python, and Excel. Either existing technical skills or willingness to learn, • Involvement in strategic Firm initiatives such as FRTB, ICAAP, stress testing and infrastructure enhancement projects Experience • Bachelor’s degree, or equivalent, in a quantitative subject (Finance/Economics/Mathematics or Statistics), • Experience in risk management and / or quantitative field in a sell-side institution preferable, • Analytical and problem-solving skills, • Confidence to take ideas forward and to challenge others, • Ability to work independently in a self-directed way in a collaborative, team-oriented environment., • Ability to effectively communicate with a wide range of stakeholders, • Strong attention to detail and ability to provide information in usable formats (proficiency in Microsoft office, including Excel, PowerPoint and Word), • Programming and data analysis skills (Python, VBA, SQL), • Strong organizational skills with an interest in working in a fast-paced environment, often balancing multiple high priority deliverables. FRM is committed to creating and providing opportunities that enable our workforce to reflect diverse backgrounds and views What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We’re looking for a talented Engineering Manager to join our Runtime Engineering team. Our Runtime team own the global infrastructure that powers real-time voice interactions. In this role, you will focus on leading and developing a high-performing engineering team while staying close to the technical challenges at the core of our agentic process: streaming audio, transcribing speech, using LLMs and acting on their output, and synthesising natural voice. You will guide the team as they design and optimise systems across the media stack to deliver low-latency, secure, and reliable conversations. Your leadership will directly shape the user experience of every call, driving down response times, improving comprehension, and ensuring we meet strict SLAs for performance and security. Responsibilities • Lead, develop, and mentor a cross-functional team of 3 to 5 engineers, focusing on people management, career growth, and building a strong team culture., • Run team operations end to end, including sprint planning, review cycles, and performance management, ensuring clear goals, predictable delivery, and accountability., • Drive hiring efforts to grow the team, partnering with Talent and contributing to a high-quality interview process., • Partner closely with Product to translate business goals into an actionable roadmap and measurable outcomes for internal tooling, observability, and scalability., • Oversee the software architecture of our multitenant conversational AI platform, ensuring robustness, scalability, and reliability, particularly in externally facing developer APIs., • Champion and enforce strong engineering standards and best practices across the team., • Support technical decision-making, guiding engineers through design choices, trade-offs, and architectural challenges while maintaining a strong understanding of the systems in your domain. Requirements • 3 or more years of experience working in a SaaS company, with at least 5 years of professional experience as a Software Engineer and a strong technical foundation., • Proven experience managing a team or having direct reports, including sprint leadership, performance reviews, technical mentorship, project planning, and delivery., • Demonstrated ability to build and execute a roadmap for an engineering team, collaborating closely with cross-functional partners., • Experience coaching engineers through technical challenges and architectural decisions., • Significant expertise in Python is a must. Experience with GoLang is preferable but not essential. Experience with React is a plus., • Experience with internal tooling, observability, and scaling distributed systems., • Experience with at least one major cloud provider (AWS, GCP, or Azure). We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully. Benefits 💰 Participation in the company’s employee share options plan 🏝 25 days holiday, plus bank holidays 🏡 Flexible working from home policy 🌎 Work from outside of the UK for up to 6 months each year 🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge 🧡 Enhanced parental leave 🚲 Bike2Work scheme 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! ___ Company-funded fertility and family-forming programmes ___ Menopause care programme with Maven 🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our Core Values Are Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link ___. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Senior Desktop Support Analyst – Commodities Trading Firm | London A leading global commodities trading firm are seeking a Senior Desktop Support Analyst (L3) . This role sits on the trading floor, supporting a fast-paced, mission-critical user base and acting as the technical escalation point for complex issues across the global business. You’ll play a pivotal role in shaping end-user technology, leading project delivery, improving tooling and processes, and mentoring junior members of the team. This is the ideal role for an experienced desktop engineer who enjoys solving deep technical problems, driving continuous improvement, and operating at the heart of a global trading operation. Why Join This Firm? This is one of the most stable and well-respected names in the commodities trading sector, with some of the strongest retention rates in the market, with employees quoting the below as reasons why: • Friendly, family-like culture – they actively hire people who align with their collaborative, respectful environment, • Exceptional internal mobility – staff routinely move into new teams such as engineering, infrastructure, data, operations, and even trading roles, • Dedicated personal training budget – supporting technical certifications, leadership development, and cross-skilling, • Balanced working culture – far more relaxed than investment banking, without sacrificing high performance, • Great company size (c.800 people) – large enough for interesting projects and investment, small enough that the entire London office sits on one floor, with direct access to senior leadership, • A booming sector – commodities trading continues to grow at pace, offering long-term stability and major opportunities Role Overview • Handle high impact and complex (L3) technical issues, • Communicate progress, urgency, and impact clearly to business stakeholders, including trading staff and VIPs, • Lead and deliver technical projects end-to-end, ensuring timely and high-quality execution, • Provide in-person support on the trading floor — including builds, AV support, and desk relocations, • Own and optimise endpoint management platforms such as Intune and SCCM, including compliance, packaging, deployment, lifecycle management, and change control, • Conduct deep-dive troubleshooting across Windows, networking, connectivity, VPN, remote access, and internal applications, • Drive problem management and root-cause analysis, implementing permanent fixes and reducing repeated issues, • Enhance Service Desk tooling, workflows, and processes in line with ITIL best practice, • Produce clear documentation, run knowledge-sharing sessions, and uplift the skills of L1 and L2 colleagues, • Collaborate with technology teams and external vendors to resolve complex issues and streamline service delivery Required Experience • Significant experience desktop support, • Experience working within a trading environment, supporting traders directly, • Proven track record resolving escalated issues, delivering projects, and improving service quality, • Microsoft Intune / Endpoint Manager, • SCCM, • Active Directory, • Microsoft 365, • Windows 10/11, • PowerShell for scripting and automation, • Bloomberg or Reuters/Eikon Support experience, • Strong troubleshooting experience across networking fundamentals, VPN, remote desktop technologies, Citrix, and mobile device management, • Experience supporting VIP and business-critical users with a focus on service excellence, • Strong grasp of ITIL processes (Incident, Problem, Change, Asset Management), • Familiarity with ITSM tools (ServiceNow, Ivanti, etc.), • Beneficial certifications: ITIL Foundation, Microsoft Endpoint Administrator, Azure Administrator

Senior Manager, Service Operations (1 Braham Street, London, United Kingdom) Hiring Manager – Cristina Gil Knapp Location – Belfast, London, Sheffield. Closing Date – 14/12/2025 Salary – Competitive. About the role - The Senior Manager, Service Operations is accountable for 1st line service desk operations on a 24/7 basis for managed service customers, including Major Incident Management. The role holder will lead the service for a large proportion of Business’ portfolio of contracts/customers, ranging from small corporate to large, multi-national managed contracts and public sector government frameworks, a number of which underpin some the UK’s and other regional/country’s most critical network infrastructures and have the potential to be significantly brand impacting on behalf of BT. The role holder is responsible for influencing and shaping the service operations strategy and direction, bringing outside in thinking with regards to ways of working, organisational effectiveness and future technologies both within the telco/IT environment as well as those of its customers ,to continually improve and evolve service operations being offered and provide a competitive edge in the market. You'll have the following Responsibilities Leads a Service Operations team, ensuring cohesiveness working as a single team, collaborating closely to meet agreed SLAs/KPIs. Operates as an SME within own field of expertise, leading the implementation of the Service Operations strategy and delivery of customer service contractual requirements, ensuring that profit of service products is maximized. Oversees the incident management process and ensures service standards and best practices are diligently followed. Leads streams involved in continuous improvement projects through change management across the business, designing support workflows according to strategic goals and aimed at customer excellence and world-class service experience. Leads optimal operations and service processes that meet customer needs in terms of responsiveness, efficiency, quality and cost, supporting with corresponding systems. Drives innovation efforts of the function with the focus on improving tools for data collection, measurement and analysis. Manages collaboration with service leaders and key internal stakeholders to establish a conscious and transparent view on innovation regarding optimising service performance, delivery and assurance. Mentors, coaches, and manages a team to develop current and future team capabilities and ensure performance. Champions, continuously develops and shares with team knowledge and industry best practices on emerging trends and changes in service operations. A point of contact for senior level escalations, managing customer expectations during these periods and managing service teams to ensure resolution as well as root cause analysis to support service improvements ITIL Intermediate or expert with extensive knowledge and experience working within an ITIL best practice, in a high complex, commercialised& global environment. You'll need to have the following skills and experience Managed Services - Performs a set of activities to enter into a newly acquired IT environment and manage its operations. Service Operations Strategy – Makes decisions regarding the production and delivery of the organisation's service that helps the organisation to run effectively and efficiently. Issue Resolution – Addresses problems that need to be solved, the decisions that need to be made, and the risks that need to be mitigated. Incident Management - Ensures that any incidents affecting processes and performances of services or systems are managed appropriately to mitigate risk and minimise disruption. Continuous Improvement – Continuously thrives to improve products, services, or processes. Customer Relationship Management - Maintains relationships with customers, cultivating a favourable reputation by meeting customer needs in an effective and timely manner and using data analysis to track and manage the overall relationship. Commercial Acumen - Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision-making. Technology Implementation - Establishes new technologies within an organisation to secure a competitive advantage in the market. Performance Management - Creates the appropriate environment needed to maximise employee performance and ensure alignment with the organisation's strategy using regular discussions, feedback and reviews. Communication - Effectively conveying information, ideas, or emotions between individuals or groups to foster understanding and connection. Stakeholder Management - Organises, monitors and improves relationships with stakeholders. Experience you would be expected to have Experience leading and managing people, transforming capability and performance while maintaining engagement. Experience of working in a highly pressurised customer environment and improving customer outcomes, ideally within service operations discipline. Deep understanding of future digital, data and market trends and how these will influence customer behaviours and needs. ITIL Certification: Certification in ITIL is essential, demonstrating a solid understanding of IT service management principles and practices. Security Clearance (SC) will be required Benefits As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer. We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. How to Apply It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.

Role Purpose Own, operate and continuously improve the company’s core IT infrastructure, networks and end‑user services, ensuring they remain secure, stable and compliant within a regulated pharmaceutical environment. This is a hands‑on technical leadership role where the manager leads by example in design, build, troubleshooting and optimisation while coaching a small team and coordinating specialist partners. Key Responsibilities 1. Hands‑On Technical Delivery • Administer and support servers, virtualisation platforms, storage, backups, networks, firewalls, Wi-Fi and cloud services (Azure, Microsoft 365)., • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end., • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control., • Maintain monitoring, alerting, observability and capacity planning., • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team Leadership • Lead and mentor infrastructure and support engineers; set technical direction and priorities., • Foster ownership, documentation, standardisation and right‑first‑time delivery., • Coordinate with the Service Desk for escalation and knowledge transfer., • Champion automation, infrastructure as code and modern engineering practices. 3. Service Management, Projects & Continuous Improvement • Own SLAs, KPIs and service outcomes for infrastructure and networks., • Review performance data and drive improvements in resilience, reliability and user experience., • Plan and deliver infrastructure projects (network refreshes, server replacements, cloud migrations, DR tests)., • Maintain documentation, runbooks, diagrams and configuration/asset records., • Lead root‑cause analysis and continuous improvement activities. 4. Security, Compliance & Pharma Requirements • Implement and maintain security controls: hardening, MFA, logging, SIEM, privileged access and patching., • Ensure infrastructure changes comply with GxP, validation, MHRA, audit and data protection requirements., • Own and regularly test backup and disaster recovery strategies., • Maintain appropriate risk controls and documentation for regulated environments. 5. Vendor & Cost Management • Manage day‑to‑day supplier relationships (MSPs, carriers, hardware/software vendors)., • Review supplier performance and escalate issues as needed., • Support budgeting, forecasting and cost optimisation for infrastructure OPEX/CAPEX., • Evaluate new technologies and tools to improve reliability, security or cost-efficiency. Required Experience • 5–8+ years in infrastructure/operations roles with current hands‑on capability., • Strong experience with Windows Server, AD/Azure AD, M365, VMware/Hyper‑V, storage, backups and networking., • Experience leading a small team or acting as an informal technical lead., • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable., • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‑on., • Strong troubleshooting mindset; calm under pressure., • Clear communicator able to translate technical issues for non‑technical stakeholders., • Organised, documentation‑driven and improvement‑focused., • Comfortable challenging legacy systems and driving modernisation.

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our fabulous benefits you will enjoy as a Hotel Manager are: Salary: Competitive · Pension scheme with company contributions · 50% discount in all our restaurants and Spa’s across our properties · Team member and Friends & Family rates across our properties · Complimentary stay after passing probation · Extensive discounts on our benefits platform · Access to private medical insurance · Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be · Interest free season ticket loan · Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing · Bike to work scheme · Recommend a Friend incentive · Complimentary laundry · Free meals on duty · Opportunity to join our taskforces to contribute to the business focuses, community and environment · Employee recognition schemes and Social Committee events including gala dinners and much more! · Discretionary bonus We are currently looking for a passionate Hotel Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Hotel Manager, your main duties and expectations for the role will include: · To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager · Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins. · To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams. · Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments. · To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey. · To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability. · To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery. · Implementing revenue enhancement and cost reduction opportunities throughout the hotel. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. We are … · Number 1 Hotel on Trip Advisor in London · One of the happiest hotels in London · Earth Check Silver Certified 2023 · 2 rosettes · Hoteliers’ Charter Approved · Preferred Hotels & Resorts member · Best Employer for 2021 at Springboard’s Excellence Awards · Top 100 in the Sunday Times Best Places to Work 2025 We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our fabulous benefits you will enjoy as a Hotel Manager are: Salary: Competitive • Pension scheme with company contributions, • 50% discount in all our restaurants and Spa’s across our properties, • Team member and Friends & Family rates across our properties, • Complimentary stay after passing probation, • Extensive discounts on our benefits platform, • Access to private medical insurance, • Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be, • Interest free season ticket loan, • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing, • Bike to work scheme, • Recommend a Friend incentive, • Complimentary laundry, • Free meals on duty, • Opportunity to join our taskforces to contribute to the business focuses, community and environment, • Employee recognition schemes and Social Committee events including gala dinners and much more!, • Discretionary bonus We are currently looking for a passionate Hotel Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Hotel Manager, your main duties and expectations for the role will include: • To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager, • Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins., • To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams., • Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments., • To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey., • To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability., • To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery., • Implementing revenue enhancement and cost reduction opportunities throughout the hotel. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. We are … · Number 1 Hotel on Trip Advisor in London · One of the happiest hotels in London · Earth Check Silver Certified 2023 · 2 rosettes · Hoteliers’ Charter Approved · Preferred Hotels & Resorts member · Best Employer for 2021 at Springboard’s Excellence Awards · Top 100 in the Sunday Times Best Places to Work 2025 We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our fabulous benefits you will enjoy as a Hotel Manager are: Salary: Competitive • Pension scheme with company contributions, • 50% discount in all our restaurants and Spa’s across our properties, • Team member and Friends & Family rates across our properties, • Complimentary stay after passing probation, • Extensive discounts on our benefits platform, • Access to private medical insurance, • Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be, • Interest free season ticket loan, • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing, • Bike to work scheme, • Recommend a Friend incentive, • Complimentary laundry, • Free meals on duty, • Opportunity to join our taskforces to contribute to the business focuses, community and environment, • Employee recognition schemes and Social Committee events including gala dinners and much more! As a Hotel Manager, your main duties and expectations for the role will include: • To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager, • Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins., • To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams., • Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments., • To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey., • To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability., • To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery., • Implementing revenue enhancement and cost reduction opportunities throughout the hotel. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. We are … · Number 1 Hotel on Trip Advisor in London · One of the happiest hotels in London · Earth Check Silver Certified 2023 · 2 rosettes · Hoteliers’ Charter Approved · Preferred Hotels & Resorts member · Best Employer for 2021 at Springboard’s Excellence Awards · Top 100 in the Sunday Times Best Places to Work 2025 We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK

Account Manager – Education Recruitment Central London | £30,000–£50,000 + up to 20% commission Are you an experienced recruiter or account manager looking to take ownership of a major client relationship? LCS is currently recruiting for an Account Manager for one of London’s leading recruitment companies. This role is unique; it offers the opportunity to oversee all recruitment needs for a large academy chain across London and beyond. This is a fantastic opportunity to step into a warm, established partnership and elevate it to the next level. You’ll operate in a 180 role, managing the relationship, understanding staffing needs across multiple schools, and ensuring a consistent, high-quality recruitment service. What You’ll Be Doing • Acting as the dedicated account manager for a large multi-academy trust, • Managing recruitment needs across all London schools—and supporting those on the outskirts, • Developing strong, long-term relationships with key stakeholders, • Working closely with internal teams to deliver high-quality candidates, • Growing and expanding the account while maintaining exceptional service standards What’s on Offer • London salary (£30,000–£50,000), • Account manager desk – warm, established partnership, • No threshold in year 1 (minimum commission 10%), • Commission up to 20%, • Minimum 1 day WFH, • 28 days holiday (plus bank holidays) increasing annually, • Strong career development – opportunity to manage and grow academy partnerships Who We're Looking For • A confident relationship-builder with experience in recruitment or account management, • Someone who thrives in a 180 role focused on delivery and client care, • A proactive, organised and people-focused professional, • Experience within education recruitment If you’re looking for a dynamic role with genuine progression in one of the best recruitment companies in London, I’d love to hear from you.

Overview WELCOME TO ___We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team As an Subject Matter Expert (SME) for SCN networks, you will be part of LAN tower led by LAN Technical Lead You will be responsible for proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. What You’ll Do • Provide proactive maintenance and operational support to internal and external customers in line with contracts and SLAs., • Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions., • Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions., • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards., • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements, • Guide the Service Operations team to uphold high working standards, offering support and direct oversight where needed., • Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems, • Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Technology Lead., • Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided, • Perform change management, configuration, design, and implementation activities for supported products and systems., • Report and escalate unresolved problems, and ensure service requests are fully owned until closure., • Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management., • Document lessons learned, known errors, and operational knowledge to drive continuous service improvement. Qualifications ABOUT YOUR SKILLS • 3+ years’ experience as a Systems Engineer/Administrator or Network Engineer responsible for support activities involving LAN/WAN equipment., • 3+ years’ experience in Customer Service, preferably in a global organization and Service Provider environment, • Technical background in Telecommunications, Service Management, and IT Service Management processes (ITIL)., • Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft), • Proven ability to manage OTN Systems Networks and configure Cisco ACI 9Ks, Nexus 7Ks, and NCS platforms., • Knowledge of Aruba ClearPass and AVI Load Balancers, • Experience with security systems, including Palo Alto firewalls, • Strong customer service orientation with a proactive, ownership-driven mindset., • Demonstrated success delivering services to external customers under strict SLAs, • Ability to manage multiple tasks and perform under pressure in dynamic environments, • Experience working in global service provider environments with cross-functional teams., • Strong communication skills NICE-TO-HAVE • Experience of working in the Airport/Airline industry, • Experience of working with Automation (Infrastructure as Code), • Knowledge and experience of OTN Networks; BARCO KVM solutions; or Cisco NCS model series Working Environment • Working core business hours during the week, • When/where required, be contactable for escalations and support, on and on-call standby basis, • When/where required, perform assigned tasks out of hours What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

About the role - The Senior Manager, Service Operations is accountable for 1st line service desk operations on a 24/7 basis for managed service customers, including Major Incident Management. Senior Manager, Service Operations (1 Braham Street, London, United Kingdom)Hiring Manager – Cristina Gil

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? -Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. -Responsible for EUC service delivery, ensuring availability, performance, and compliance. -Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. -Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. -Manage Intune migration and endpoint refresh programmes. -Oversee AV device management (Surface Hubs, Cisco, Neat Boards). -Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. -Drive automation, standardisation, and proactive monitoring. -Act as escalation point for EUC-related incidents and problems. -Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management -Maintain structured documentation and SOPs for EUC services. -Support internal communications and cross-team knowledge sharing. -Contribute to CMDB accuracy and asset lifecycle governance. -Participate in team engagement and improvement workshops. -Lead and assurance of onboarding new devices and services. -Represent EUC operations in governance forums. Service Delivery -Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. -Responsible for MDM tooling and endpoint refresh programmes. -Administer Windows Operating System, Office 365, and third-party applications. -Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. -Maintain accurate configuration and asset data in ITSM Tools. -Lead on service validation and testing for new deployments. -Manage vendors and suppliers to ensure service continuity and upgrades. -Monitor endpoint performance and identify improvement opportunities. -Manage patching, backup, and DR readiness for endpoint platforms. -Lead onboarding of EUC services into operational support. Strategic -Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. -Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. -Write Statements of work, engaging in supplier workshops to determine solutions where necessary. -Contribute to service catalogue evolution and governance frameworks. -Recommend tooling improvements and automation opportunities. -Provide input into training needs and capability uplift. -Liaise with senior stakeholders on EUC priorities. -Develop metrics and dashboards for EUC performance and risk. -Advocate for cost-effective and scalable endpoint solutions. Support -Act as escalation point for EUC-related incidents and problems. -Conduct root cause analysis and manage known error records. -Provide mentoring and guidance on structured troubleshooting. -Support resolution of ad hoc technical issues with a strategic approach. -Deliver remote support to Newcastle office and mobile users. -Collaborate with Problem Management Lead to remediate recurring issues. -Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk -Implement endpoint security controls and compliance policies. -Collaborate with InfoSec on vulnerability remediation and access governance. -Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). -Track and report on endpoint-related risk metrics and posture improvements. Development -Contribute to automation scripts and tooling enhancements. -Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity -Provide capacity for major and urgent incidents. Working Environment & Requirements -You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives., • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration., • Collaborative, structured, and improvement-focused mindset., • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android)., • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle., • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards)., • Experience with MDM policy design and administration., • Strong communicator across technical and non-technical audiences., • Able to produce SOPs, runbooks, and user-facing guides., • ITIL 4 Foundation., • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable)., • PRINCE2 / AgilePM or equivalent delivery discipline (desirable)., • Microsoft Certified: Modern Desktop Administrator Associate (MD-102), • Work in accordance with the NAO s values and champion our diversity and inclusion strategy., • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism., • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities., • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders., • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective., • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others., • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so., • Comply with corporate responsibilities and support others to do so., • Take ownership of delivering high-quality work to time and quality standards., • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented., • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders., • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.