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The Role As General Manager, you’ll take full ownership of a flagship, high-profile site leading from the front, driving performance, and building a culture that delivers excellence every day. You’ll be responsible for a large, multi-layered team, ensuring outstanding operational standards, exceptional guest experience, and strong commercial results across the board. What’s in it for you • Salary up to £65,000, • Enhanced holiday package, • Full autonomy to lead a flagship location, • The opportunity to be part of a growing, ambitious brand Key Responsibilities • Lead the day-to-day operations of a high-volume flagship site, • Deliver an exceptional customer experience at scale, • Take full ownership of P&L performance and drive profitability, • Manage, coach, and develop a large team across multiple levels, • Maintain high standards across service, compliance, and operations, • Use data and insights to drive sales, efficiency, and performance, • Plan and execute high-volume trading periods and peak events, • Build and champion a strong, people-focused culture About You • Proven experience as a General Manager in high-volume or flagship environments, • Background in large-scale operations (e.g. airports, city centres, or high-footfall sites), • Strong commercial acumen with full P&L responsibility, • A confident, decisive leader who thrives in fast-paced environments, • Highly organised with the ability to manage complexity, • Passionate about people, performance, and delivering standout experiences Ready for your next challenge? If this sounds like the right opportunity for you, apply today or get in touch to find out more.

We are seeking an exceptional Director of Food & Beverage to join the pre-opening team of Delano London. As a strategic partner to the General Manager, you will lead the pre-opening and ongoing performance of all Food & Beverage operations. Set to open its doors in 2026, Delano London will be an intimate and refined urban sanctuary in South Kensington, bringing the brand’s iconic understated glamour to one of London’s most prestigious addresses at 60 Hyde Park Gate, overlooking Hyde Park and moments from the city’s leading cultural institutions. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge. What you’ll do… • Drive commercial performance across the F&B division, identifying revenue opportunities and delivering strategic initiatives in partnership with Sales, Brand and the leadership team., • Hold full accountability for F&B P&L performance, managing costs, productivity and margins while maintaining quality and guest experience standards., • Partner closely with the Head Chef to shape compelling, commercially viable menus and ensure consistent food quality and presentation., • Deliver exceptional guest experiences across all outlets, embedding brand standards and creating memorable moments that drive reputation and repeat business., • Build and inspire high-performing teams, fostering engagement, accountability and development across the F&B function., • Act as a visible and hands-on leader within the operation, setting the tone for service excellence and team culture. What we’re looking for… • A strong food & beverage operator with local and/or international experience in a similar role preferably within a luxury and/or lifestyle environment., • Ideally you will have previous pre-opening experience., • You are comfortable handling all commercial aspects and able to strike the balance between commercial decisions and doing what’s right for the brand., • You have a passion for providing great guest experiences, rooted in unique and locally driven experiences., • You are comfortable with the strategic as well as day to day detail., • You are an excellent relationship builder, with previous experience of owner relationships., • You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. What’s in it for you… • The opportunity to launch a visionary hospitality brand in London and have a real impact on its success., • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands., • A competitive package and plenty of opportunity for development.

Director of Sales The Millennium Knightsbridge Hotel is seeking an experienced and driven Director of Sales with business acumen to join their fantastic team! With your natural interpersonal skills, independence and professional appearance, inquisitive nature and your passion to achieve the best, you will have the chance to be part of providing a unique guest experience. As the Director of Sales, you will employ your proven sales expertise, outstanding communication skills and wealth of fresh ideas to actively drive business to the hotel. As Director of Sales your key responsibilities include: • Together with General Manager and the Revenue team, develop and implement strategic plans to source, drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are met, • To capture a greater market share and increase revenues in conjunction with all sales resources., • Manage a portfolio of existing and prospect accounts, taking the lead on rate negotiations and account management activities whilst ensuring we maximise our market share, • Devise and implement marketing campaigns in support of Food and Beverage sales., • Drive and co-ordinate all sales activity to maximise revenue from existing accounts at hotel level, national and international level., • To participate in forecasting the hotel business mix, revenues and control mechanism We offer a benefits package including: • Bonus- Quarterly and Yearly, • Travel Card 1 & 2 zone., • Social Events, Wellbeing and Team Activities, • Training and development, • Sales Incentive plan, • Pension Salary Sacrifice Scheme, • Career development and salary reviews, • Interest free Season Ticket Loan Scheme, • 1 Volunteer Days per year (fully paid and in addition to your annual leave), • Complimentary meals prepared for you by our chefs, • Length of Service related holiday scheme, • My Millennium discount perks, • Discount on Accommodation worldwide and 50% Food and Beverage Outlets, • Life Assurance, • Recommend a Friend Scheme About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Membership Manager – Family members club Location SW London Salary: £40,000+ Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect — all under one roof. That’s what my client is building: a vibrant, hub for families, and they are looking for a Membership Manager who can make every member feel like part of something truly special. About the Role As our Membership Manager, you’ll be the heartbeat of the member experience — blending strategy, hospitality, and warmth into every interaction. Your focus? Growing our family community through thoughtful membership sales, building lasting relationships, and making sure every visit feels better than the last. You’ll work closely with the General Manager and Events Team to create unforgettable experiences, while leading the front-of-house crew to deliver top‑tier service with smiles all round. What You’ll Be Doing • Champion the full membership journey — from that first curious enquiry to welcoming new families into our community., • Dream up and deliver exciting member events and activities that keep our community buzzing and growing., • Be a friendly problem‑solver, handling queries and feedback with empathy, charm, and efficiency., • Oversee bookings, calls, emails, and admin with professionalism and attention to detail., • Lead a welcoming front‑of‑house team that makes every arrival feel like coming home., • Keep leadership in the loop with accurate membership reports and insights., • Train, motivate, and support your team to shine in every interaction. Experience • At least 2 years’ experience in membership management, sales, or guest relations — ideally in a luxury hospitality or private members’ environment., • A knack for connecting with people — from tiny toddlers to seasoned executives., • Excellent communication and diplomacy skills, with the ability to turn challenges into opportunities., • Smart time‑management and multitasking skills — because every day is different., • A problem‑solver’s mindset with a “big‑picture” approach., • Fluency in multiple languages is a plus (bonus points for Arabic!)., • A clear Enhanced DBS check. This is more than a job — it’s a chance to help shape magical moments for families, every single day. For more details contact

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Restaurant General Manager – Luxury Dining | London 🇬🇧🍷 Are you a hospitality leader who thrives in high-energy, high-standards environments? We’re looking for an exceptional Restaurant General Manager to lead one of London’s most exciting high-end dining destinations. This is an opportunity to take the helm of a premium restaurant where impeccable service, outstanding cuisine, and unforgettable guest experiences are at the heart of everything we do. 🌟 The Role As General Manager, you will oversee the full restaurant operation, ensuring flawless service, inspiring leadership, and strong commercial performance. You will lead a talented team and create an environment where both guests and staff feel exceptional every day. 🔑 Key Responsibilities • Lead and inspire the front-of-house team to deliver world-class hospitality, • Drive service excellence and maintain premium brand standards, • Oversee daily restaurant operations, staffing, and scheduling, • Manage P&L performance, budgets, and revenue targets, • Work closely with the Executive Chef to align service and culinary experience, • Recruit, train, and develop a high-performing team, • Proven experience as a Restaurant General Manager or Senior Manager in a high-end or fine dining environment, • Exceptional leadership and team development skills, • Strong understanding of premium guest experience and service standards, • Commercially minded with experience managing P&L and KPIs, • Passion for hospitality, food, and wine 🍽️🍷, • Calm, professional presence in a fast-paced environment

Assistant General Manager - ROKA London ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Assistant General Manager are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Assistant General Manager As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest and will have the following: Operational Excellence • Lead seamless service. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest. Commercial Performance • Accountability for revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose. Team Leadership • Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand. Guest Experience • Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Roka's renowned positioning. Presence • You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example. Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy: • World-Class training, designed to inspire and educate, • Global opportunities, experience hospitality around the globe with our five incredible brands, • Family Meals are shared daily, • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition, • Dining discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Assistant Manager – Flagship Sloane Street THE BRAND Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’ Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These have included collaborations with Boots and Peanuts, as well as our renowned Christmas Grotto and Ice Cream Project. OVERVIEW We are delighted to be recruiting for an Assistant Manager to support our flagship Sloane Street store the centre of the Anya Hindmarch retail experience. As Assistant Manager, you will work closely with the General Retail Manager to drive commercial performance, deliver exceptional customer service, uphold impeccable brand standards and inspire the team to create a warm, memorable experience for every guest. You will play a hands-on leadership role on the shop floor, coaching selling behaviours, supporting daily operations, and contributing to a positive, high-performance culture. While your primary base is our flagship Sloane Street store, you may also be required to support our other Mainline locations including Collection, Labelled, Anya Life, and the Village Hall to ensure consistency, coverage, and operational excellence across the wider estate. This role is ideal for a passionate retail leader who thrives in luxury environments, enjoys developing people, and is committed to delivering a world-class customer journey. KEY RESPONSIBILITIES Sales & Commercial Performance • Support the General Retail Manager in delivering monthly sales targets and key KPIs., • Analyse daily and weekly performance to identify opportunities and support action plans., • Drive commercial results through strong product knowledge, conversion focus, and proactive selling., • Contribute insights for trade meetings and support weekly performance reviews. Customer Experience Excellence • Champion exceptional, personalised service in line with the Anya Hindmarch selling ceremony., • Ensure a consistent, luxury customer journey across all touchpoints., • Support coaching on high-quality customer engagement, data capture, follow-up and clienteling., • Assist with complex customer queries and escalations where needed., • Support the promotion of the Village Hall Pop ups & Anya Café to enhance the overall guest experience., • Participate in hosting brand tours, VIP visits and partner introductions. Team Leadership & Development • Inspire, coach and motivate the Sloane Street team to deliver exceptional performance., • Support the onboarding and training of new team members., • Deliver daily floor coaching to reinforce service behaviours and product knowledge., • Celebrate team achievements and identify areas for development., • Support monthly one-to-ones and performance-related discussions with the General Retail Manager., • Role-model grooming, professionalism, communication and brand behaviours. Operational Excellence • Ensure daily store operations run smoothly, efficiently and in line with company standards., • Support opening/closing routines and end-of-day procedures, including cash handling accuracy., • Maintain excellent stockroom organisation and ensure product availability., • Assist with stock counts, ticketing accuracy and stock integrity., • Support team compliance with health & safety, operational policies and loss prevention., • Help ensure absence reporting, return-to-work forms and operational documentation are accurate., • Assist with till training, ShipStation tasks and operational rollouts when required. Visual Merchandising & Brand Standards • Maintain an impeccable level of product presentation and store environment., • Support VM execution and ensure guidelines are followed consistently., • Ensure high housekeeping standards across both front and back of house., • Uphold brand policies including mobile phone rules, professional etiquette, and customer-interaction standards., • Contribute to maintaining the visual appeal of the Sloane Street exterior and the wider Anya Village. Cross-Store Support • Provide support to other Mainline stores Collection, Labelled, Anya Life and Village Hall where required., • Assist with consistency of service, standards, training and operational rhythm across the estate., • Build collaborative relationships with other store teams, Bespoke, Café, Operations and Logistics. WHAT YOU NEED TO SUCCEED • Experience in a luxury or premium retail leadership role (Supervisor/Assistant Manager level)., • A strong customer-service mindset with the ability to deliver high-touch experiences., • Commercially aware, KPI-confident and results-driven., • A warm, engaging communicator with excellent interpersonal skills., • Highly organised, detail-oriented and comfortable in a fast-paced flagship environment., • Positive, solutions-focused and calm under pressure., • A collaborative team player with energy, credibility and a natural sense of humour. Equal Opportunities Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

At Bill’s, our mission is simple Everyone Leaves Happy. As Reservations Optimisation Manager, you will be the leader of Bill’s Central Reservations systems and processes, ensure our booking platforms are optimised, reliable and commercially effective, supporting revenue growth, operational delivery. All of these processes should support our focus on ensuring both a seamless, and unmistakeably Bill's, guest experience. We are looking for a subject-matter expert on reservations technology, owning system configuration, optimisation and performance across platforms including OpenTable, OrderPay and website integration including TLC built platforms. An ability to translate data and insight into system improvements will be vital, ensuring availability, capacity and booking rules are set up to maximise conversion while protecting and improving guest experience on all booking platforms. As a part of the reservations team this role will occasionally require weekend working on a rolling basis to ensure essential communications and the Chatbot are looked after during peak restaurant hours. This role will also take responsibility for three of the Reservations Team, managing them and taking responsibility for their training and goals, wellbeing, and progression. What we need from you (sound familiar?) Own the end-to-end operation of central reservations systems, ensuring they support commercial goals, guest experience and operational delivery. Manage and optimise the booking journey, identifying improvements through system updates, integrations, APIs and automation. Configure and maintain reservation platforms including OpenTable across all sites (availability, turn times, flows, experiences and booking rules). Analyse capacity and missed booking opportunities, implementing configuration changes to maximise utilisation and conversion. Own system configuration for payments and set menu functionality including OrderPay and Set Menu Manager. Monitor reservations performance and KPIs, providing insight-led reporting to support commercial and marketing decisions. Ensure booking data accuracy and system integrity across all reservations platforms and integrations. Develop and maintain SOPs, documentation and training frameworks for reservations systems. Lead reservations-related projects, including new site setups, integrations and platform improvements. Act as the escalation point for system issues, managing incident resolution and communicating impacts to stakeholders. Our Bill’s Benefits (the good stuff): Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees. Access your earnings early– the ability to access your earnings within 24 hours of working your shift if you ever need it. Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets. Every little helps ;) Long Service Awards – Some things are worth celebrating – Long Service is one of them! Yearly Bonus based on business goals Career Progression - Bill’s strongly believe in giving all of our employees the opportunities to succeed and progress. The proof is in the pudding, 30 of our 50 Head Office colleagues started out in Monthly Training - we also offer monthly core training sessions to keep you at the top of your game, it’s easy to book on whenever you need. Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about yourself and how to work best with all your colleagues. CURIOUS: Naturally inquisitive and data-driven, always exploring how systems, configuration and insight can improve booking performance and guest experience. COURAGEOUS: Confident in owning complex systems, making recommendations, and challenging configuration or behaviour that limits performance or consistency. COLOURFUL: Calm, clear and collaborative, bringing confidence and structure to a highly technical space while supporting teams with clarity and positivity.

Bar Manager The Broadcaster, White City, £45,000-£48,000 (including service charge) At The Broadcaster, our bar sits at the heart of the guest experience. From terrace drinks in the sun to large-scale events, busy dining services and late-night cocktails, our bars support every moment of the day. We’re looking for a Bar Manager who enjoys leading from the front. Someone who can build confident teams, deliver great service, and keep operations running smoothly across a dynamic environment. Most importantly, we're looking for someone who cares about great hospitality, enjoys developing people, and takes pride in building a bar team that guests and colleagues trust. The Broadcaster operates six internal bars, a seasonal terrace bar, and supports a wide range of private and external events. This role requires someone who thrives in that variety, comfortable moving between service leadership, team development, and the operational detail that keeps everything working behind the scenes. Some services will feel fast and high-energy, others more measured. The right person understands how to manage that; keeping teams engaged, standards high, and wage costs controlled. What You'll Be Responsible For Leading the Bar Team • Building a confident, motivated team that delivers warm, efficient service, • Coaching bartenders to grow their product knowledge, service style, and confidence on the floor, • Supporting recruitment, onboarding, and ongoing development of the bar team, • Creating a positive, organised environment where teams know what great looks like Delivering Excellent Service • Leading busy services from the floor and supporting the team when the pressure rises, • Ensuring bar service supports both the restaurant floor and wider guest experience, • Understanding that at times the bar functions as a service bar for dining, while remaining visible to guests, • Maintaining high presentation standards across all bar spaces Managing Multiple Bars & Events • Overseeing operations across six internal bars and a seasonal terrace bar, • Supporting private events, large bookings, and external pop-ups, • Preparing teams for different service styles, from busy restaurant service to event-led environments, • Working closely with the wider management team to ensure smooth delivery across the venue Operational Excellence • Managing stock control, ordering, deliveries, and stocktakes, • Monitoring beverage GP and identifying opportunities to improve performance, • Managing rotas to balance team wellbeing, service levels, and wage targets, • Ensuring all licensing, health & safety, and compliance standards are upheld, • Supporting menu launches, product training, and seasonal changes Working as Part of the Leadership Team • Collaborating with managers across the restaurant, events, and operations teams, • Confidently using systems including POS, reservations platforms, and reporting tools, • Taking responsibility for opening and closing procedures, • Playing an active role in creating a positive culture within the management team What We’re Looking For • Experience managing busy bar operations in a quality hospitality environment, • A natural team developer who enjoys coaching and building confidence in others, • Someone calm and organised who can manage changing levels of demand, • Strong understanding of bar operations, stock control, and beverage GP, • Confident running service while maintaining a positive presence on the floor, • Comfortable working with multiple teams and departments across a large venue, • Excellent communication and leadership skills What You’ll Get From Us • A supportive management team and opportunities to develop your leadership skills, • Staff food and refreshments while on shift, • Group dining discounts across our restaurants, • An extra day of holiday for each year of service (up to 5 years), • The chance to grow within a multi-site hospitality group If you enjoy building strong teams, delivering great service, and being part of a venue where bars, dining, and events all come together, we’d love to hear from you.

Are you a hands-on and passionate Food & Beverage professional ready to lead and inspire a dynamic team? The Kensington Hotel, a distinguished luxury destination in the heart of London’s prestigious Kensington area, is seeking an experienced Food & Beverage Operations Manager to oversee our food and beverage outlets, including our restaurant and bar operations. About the Role: As the Food & Beverage Operations Manager, you will play a key role in delivering exceptional guest experiences across our food and beverage venues. You’ll be responsible for managing day-to-day operations, developing and supporting your team, and driving service excellence and business growth. This is an exciting opportunity for a proactive leader with a deep passion for hospitality and strong operational expertise who thrives in a fast-paced, high-standard environment. Key Responsibilities: • Lead, mentor, and develop a motivated food and beverage team across all outlets including restaurant and bar., • Oversee daily food and beverage operations to ensure seamless service delivery and outstanding guest satisfaction., • Maintain the highest standards of quality, service, and presentation throughout all F&B outlets., • Collaborate closely with kitchen and front-of-house teams to ensure smooth coordination and exceptional service., • Drive sales growth and profitability through effective team leadership and operational strategies., • Manage staffing, scheduling, and training to maximise productivity and enhance team performance., • Handle guest feedback promptly and professionally, resolving any service issues efficiently., • Participate in budgeting, inventory control, and cost management to achieve financial targets. What We’re Looking For: • Proven experience as a Food & Beverage Operations Manager or similar role within upscale or luxury hospitality environments., • Hands-on leadership style with a passion for coaching, training, and developing teams., • Strong operational knowledge across restaurants and bars., • Excellent communication, interpersonal, and organisational skills., • Ability to work under pressure and adapt quickly to a dynamic, high-paced environment., • Genuine commitment to delivering outstanding guest service., • Experience working in London’s hospitality market is a plus. The Perks of working for The Kensington Hotel: • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme

We are hiring a hands-on Operations Manager to lead exciting venues in Central London combining a high-volume bars and a brand-new premium cocktail bar. You will have real authority to help shape the next phase of the business: rebuilding structure, raising standards, hiring and developing great people, improving systems, and helping launch a premium cocktail bar with genuine award ambition. We are looking for someone who is floor-led, commercially sharp, highly organised, and excited by using modern tech, reporting, and AI-driven tools to improve service, guest experience, and profitability. The upcoming new cocktail bar is the first of several planned launches over the next two years, so we are looking for someone who wants to grow with the business. You will be expected to: • Help lead the launch of the new premium cocktail bar, including recruitment, training, standards, and opening rhythm, • drive performance at the rooftop bar, improving service speed, team coordination, and guest satisfaction during busy periods, • rebuild and strengthen management structure, culture, and accountability across the business, • create and implement SOPs, training manuals, checklists, playbooks, and systems that scale, • optimise tech and reporting across service, labour, stock, rotas, and admin, • improve profitability through stronger controls, better labour deployment, and smarter operational decision-making, • work closely with ownership to build a business known for both strong volume performance and premium hospitality standards You should have: • high confidence using tech platforms, dashboards, and modern tools to run smarter venues, • proven GM or senior operations leadership experience in busy London hospitality venues, • strong launch experience, whether opening a new site or relaunching an existing concept, • the ability to lead from the front and build a high-performance culture without ego, • experience improving speed, flow, and standards in high-volume service environments, • strong commercial understanding across labour, margins, stock control, and operational efficiency, • high standards in service, training, and guest journey, especially within premium bar environments, • strong communication and organisational skills, with the ability to turn ideas into repeatable systems

Property Manager Private Property Portfolio | North London An excellent opportunity has arisen for an experienced Property Manager to oversee a high quality private property portfolio based primarily in London, with an additional country property. This is a hands-on role responsible for ensuring the smooth running, maintenance, and presentation of several properties to an exceptional standard. Working closely with the wider team, the Property Manager will oversee day-to-day operations, contractors, and refurbishment projects while ensuring the properties remain well maintained and fully operational at all times. Key Responsibilities • Oversee the day-to-day maintenance and upkeep of multiple properties., • Manage utilities, service contracts, budgets, and property-related expenses., • Coordinate routine maintenance, reactive repairs, and emergency responses., • Oversee furniture, fixtures, equipment, and smart home systems across the portfolio., • Manage gardens, landscaping, and exterior property maintenance., • Coordinate with household and guest teams to ensure properties are fully prepared for arrivals and use., • Support and oversee renovation, refurbishment, and improvement projects., • Manage relationships with contractors, architects, designers, and specialist suppliers., • Maintain accurate records including budgets, maintenance schedules, inventories, and service contracts. Candidate Profile • Significant experience in property or estate management, within private homes, estates, or UHNW environments., • Strong knowledge of building systems, maintenance, and refurbishment projects., • Highly organised with strong communication and stakeholder management skills., • Proactive, solutions-focused, and comfortable managing multiple properties and projects simultaneously., • Professional, discreet, and able to operate within a private household environment. Additional Information, • Based primarily in North London, with occasional travel., • Full driving licence required., • Role requires on-site presence and flexibility when required.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Multi-Site Bar Manager London £45,000–£55,000 + Performance Bonus We are seeking an experienced and driven Multi-Site Bar Manager to lead drinks operations across three high-energy padel venues in London. This is an exciting opportunity for a hands-on hospitality professional who thrives in fast-paced, social environments and enjoys being at the heart of sport, community, and events. Our venues combine premium bar experiences with the fast-growing sport of padel, creating dynamic spaces where guests come to play, socialise, and celebrate. As Multi-Site Bar Manager, you will take ownership of the drinks operation across three sites, ensuring consistency, quality, and profitability. You will manage and develop a team of Bar Supervisors, oversee day-to-day service standards, and play a key role in delivering exceptional events and activations. This role requires strong operational leadership, commercial awareness, and the ability to move confidently between venues while maintaining high standards across the board. Key Responsibilities Operations & Service • Oversee daily bar operations across three London padel venues, • Ensure exceptional service standards and guest experience, • Maintain consistency in drinks quality, presentation, and speed of service, • Manage stock control, ordering, supplier relationships, and wastage, • Ensure full compliance with licensing, health & safety, and hygiene regulations Team Leadership • Lead, coach, and develop a team of Bar Supervisors, • Support recruitment, onboarding, and continuous training, • Drive performance, accountability, and team engagement, • Produce effective rotas aligned with trading patterns and labour targets Commercial Performance • Deliver strong GP margins and cost control, • Analyse sales performance and identify growth opportunities, • Support seasonal menu development and drinks innovation, • Maximise revenue through events, tournaments, and private bookings Events & Activations • Oversee drinks operations for tournaments, corporate bookings, and private events, • Ensure seamless service during peak trading periods, • Contribute to creating a vibrant, energetic social atmosphere across all venues About You • Proven experience in multi-site or high-volume bar management, • Strong leadership experience managing supervisors or assistant managers, • Commercially astute with strong stock and margin control knowledge, • Passionate about hospitality, sport, and social experiences, • Highly organised, adaptable, and confident working across multiple locations, • Personal Licence holder (preferred) If you’re a motivated hospitality leader ready to take ownership of a dynamic multi-site drinks operation within London’s thriving padel scene, we’d love to hear from you. Your recruiter for this role is Helen Horton, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness and leisure recruitment agency, specialising in hundreds of fitness and leisure jobs in the UK like these. Helen is a recruitment specialist for the whole leisure sector and if keen to considered please 'apply now'.

Membership Sales Manager – Luxury Wellness Members’ Club Central London Up to £55,000 + Service Charge We are working with an exciting new luxury wellness members’ club launching in Central London, and we are looking for an experienced Membership Sales Manager to play a key role in building and growing the founding community. This is a fantastic opportunity to join a high-end lifestyle and wellness concept from the very beginning, helping to shape the membership base and drive commercial success in one of London’s most exciting upcoming openings. As Membership Sales Manager, you will lead the club’s membership acquisition strategy, building relationships with prospective members and ensuring a seamless and personalised sales journey from first enquiry through to onboarding. You will be responsible for driving membership growth, managing the sales pipeline, hosting site tours, and working closely with leadership and marketing to position the club within London’s luxury wellness and lifestyle market. Responsibilities • Drive membership sales and revenue growth in line with pre-opening and ongoing targets, • Manage and nurture the membership pipeline, converting enquiries into long-term members, • Host private tours, events, and discovery appointments for prospective members, • Build relationships with high-net-worth individuals, local businesses, and community networks, • Work closely with marketing on campaigns, partnerships, and events to attract new members, • Maintain an exceptional luxury guest experience throughout the membership journey, • Provide regular sales reporting and insights to the Membership Director Requirements • Proven experience in membership sales, private clubs, luxury hospitality, wellness, or lifestyle brands, • Strong network or understanding of the Central London luxury market, • A natural relationship builder with excellent communication and sales skills, • Passionate about wellness, lifestyle, and community-driven spaces, • Highly organised, proactive, and comfortable working in a fast-paced pre-opening environment

Hotel General Manager – 4* Hotel in Central London Location: Central London Salary: Up to £60,000 We are seeking a commercially astute and inspirational Hotel General Manager to lead a well-established 4-star hotel. Reporting directly to the Group General Manager, this is a fantastic opportunity for a driven hospitality leader to take full ownership of hotel performance, team culture, and guest experience. As General Manager, you will have full operational and commercial responsibility for the property. You will lead from the front, driving financial performance, enhancing service standards, and ensuring brand compliance, while building a strong, engaged team culture. Responsibilities: • Full P&L accountability, budgeting, and forecasting., • Drive revenue, GOP, and overall commercial performance across all departments., • Lead and develop Heads of Department to deliver operational excellence., • Ensure exceptional guest satisfaction and reputation management., • Maintain brand standards and compliance across all areas of the hotel., • Collaborate closely with the Group GM on strategy, performance, and long-term planning. Requirements: • Proven experience as a General Manager or strong Hotel Manager ready to step up within a 4* branded environment., • Commercially driven with solid financial acumen and experience managing KPIs., • A hands-on leader who inspires, develops, and retains high-performing teams., • Strong background across rooms, F&B, and overall hotel operations., • Passionate about delivering outstanding guest experiences while driving profitability.

Job description About Us Madhu’s is an award-winning name synonymous with excellence in Indian hospitality. With a proud heritage of over 45 years, Madhu’s has become one of London’s most respected culinary destinations, celebrated for its refined Indian cuisine, elegant dining experiences, and outstanding service. Blending traditional Indian flavours with a contemporary approach, we are passionate about delivering unforgettable experiences to every guest. Our reputation is built on quality, consistency, and an unwavering commitment to excellence. 🌐 Website: About the Role We are seeking an experienced and dynamic Restaurant General Manager to lead operations at our flagship Mayfair location. This is a senior leadership role where you will take full ownership of day-to-day restaurant performance, guest experience, and team development. You will be instrumental in maintaining Madhu’s high standards while driving operational excellence, commercial performance, and continuous improvement. Key Responsibilities • Lead and oversee all daily restaurant operations, ensuring exceptional service and guest satisfaction, • Manage, motivate, and develop front-of-house teams to deliver consistently high standards, • Recruit, train, and mentor team members in service excellence and hospitality best practices, • Foster a positive, professional, and high-performance work culture, • Ensure compliance with all health, safety, and food hygiene regulations, • Monitor stock levels, control costs, and manage supplier relationships, • Handle guest feedback and resolve issues with professionalism and care, • Collaborate with senior management to drive business growth, performance, P&L and innovation Skills & Experience • Proven leadership experience as a General Manager or senior manager in a high-end restaurant or hospitality environment, • Strong knowledge and appreciation of Indian cuisine and culture, • Exceptional people management and communication skills, • Commercial awareness with strong organisational and multitasking abilities, • Experience in fast-paced, premium hospitality settings, • Knowledge of bar, beverage, or hotel operations is an advantage What We Offer • Competitive salary up to £85,000 per annum, • Company pension scheme, • Discounted or complimentary meals, • Generous employee discounts, • Opportunity to lead a prestigious, well-established brand in Central London

General Manager – Flagship Opening | Soho, London | Up to £75,000 Central London (W1) Confidential Client Salary: Up to £75,000 + bonus + benefits A high-profile restaurant opening in Soho this summer is seeking an exceptional General Manager to lead one of the most anticipated launches in London’s hospitality scene. This is not a standard GM role. This is a flagship opening, with full ownership of the operation, team build, and guest experience from day one. The Opportunity You will take full responsibility for delivering a standout opening in a highly competitive market, working closely with an experienced ownership group to build something genuinely special. From pre-opening through to full operation, you will be instrumental in shaping the identity, culture, and performance of the business. The Role • Lead the end-to-end launch of a new Soho restaurant, • Build and develop a high-performing front of house team, • Set and maintain exceptional service standards, • Drive commercial performance, revenue and cost control, • Create a strong, positive culture from day one, • Ensure operational excellence across all areas of the business The Profile • Current General Manager or strong Senior Restaurant Manager ready to step up, • Background in quality, high-volume London restaurants, • Proven ability to lead teams and deliver results, • Commercially astute with a hands-on leadership style, • Passion for hospitality and delivering exceptional guest experiences, • Previous opening experience advantageous The Offer • Up to £75,000 salary (depending on experience), • Performance-related bonus, • The opportunity to lead a major central London opening, • Long-term progression within an ambitious and growing group Why This Role? Openings like this don’t come up often. You are not inheriting a business. You are building one. Apply directly or contact Graham at Recruitment Evangelists for a confidential discussion.

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

Bar Manager Reports to: General Manager About ...At Sloane The blend of discipline and chaos, exclusivity and electricity. ...At Sloane is the London chapter of the Costes story. Hidden in the heart of Chelsea, the bar is its heartbeat: intimate, glamorous, and alive. Here, service is precise but never stiff, and every detail — from the way a glass is placed to the tone of a greeting — matters. It’s also a place where crowd curation is an art form. Our bar attracts a beautifully eclectic mix — from long-time Chelsea regulars to artists, musicians, and cultural icons, djs create the soundtrack to nights that feel spontaneous yet perfectly orchestrated. ...At Sloane is an old-school bar for a modern generation — the kind of place where you don’t look at your phone, you look at people. A place of energy, elegance, and unexpected encounters. It’s not just about cocktails; it’s about connection. We are looking for a Bar Manager with both style and structure — someone who understands that true elegance is a choreography of discipline, emotion, and personality. You’ll lead a team trained to perfection, yet alive with character; a team that delivers consistency with soul. Your Role As Bar Manager, you will set the tone of the house — be the link between precision and pleasure. You’ll oversee the full beverage journey across the bar, restaurant, lobby, minibar, and in-room dining, ensuring everything reflects the signature ...At Sloane feeling: sensual, seamless, and precise. What You’ll Do Craft the Experience • Create an atmosphere that feels alive — seductive, elegant, and unmistakably ......At Sloane., • Lead, train, and inspire a team that delivers flawless service with character and confidence., • Maintain a culture of precision — detailed SOPs, daily briefings, and ongoing tastings to perfect every pour, gesture, and client interaction., • Develop and refine beverage menus that blend artistry with intuition, sophistication with a hint of provocation., • Personally engage with guests — anticipate desires, remember details, and make each encounter feel unique and effortless., • Handle guest feedback with calm professionalism., • Champion a standard of presentation and energy that turns service into theatre., • Drive revenue through creative upselling and ensure guest satisfaction targets are met and exceeded., • Ensure consistency of service standards across all beverage outlets, including minibar and in-room dining. Lead with Vision • Supervise all beverage operations across the property — bar, restaurant, minibar, and lobby., • Collaborate with the General Manager and Restaurant Manager to ensure a unified, flawless guest journey., • Monitor performance and feedback, ensuring consistency across every touchpoint., • Uphold full compliance with health, safety, and licensing regulations — applying the same discipline you apply to service., • Prepare reports, budgets, and KPIs — blending creativity with commercial instinct., • Manage cost control, inventory, and stock rotation in line with budget and forecast targets., • Analyse financial data and guest feedback to identify trends and improvement opportunities., • Support the planning and execution of promotional events and brand activations. Train. Perfect. Repeat. • Lead with obsession for detail — constant training, feedback, and refinement., • Build a solid team that embodies the ...At Sloane philosophy: professional yet natural, serious yet seductive., • Conduct regular tastings, workshops, and performance reviews to continuously sharpen knowledge and confidence., • Maintain impeccable grooming, posture, and energy standards throughout the team., • Participate actively in recruitment, induction, and career development to retain and nurture talent., • Ensure adequate staffing levels and effective rostering to meet business needs while managing labour costs. Who You Are • A bar professional from a luxury lifestyle property — ideally with a background in Parisian or design-led hospitality., • Fluent in English; French is a strong advantage., • Holder of a Personal License., • Deep knowledge of spirits, wines, and champagne (WSET Level 3 preferred)., • A natural host — magnetic, composed, and effortlessly engaging., • Financially astute, operationally precise, and artistically inspired., • Experienced in leading, training, and developing high-performing teams., • Calm under pressure, detail-obsessed, and always impeccable., • A sound understanding of UK Health & Safety, Licensing, and GDPR compliance requirements. What will I get? • Competitive Salary Based on experience, plus service charge and participation in a bonus scheme., • Enhanced Pension Scheme*, • 28 holidays including eight bank holidays, with more holidays after one-year service, • Complimentary meal while on duty, • Health Plan*, • Dental cost reimbursement*, • Optical cost reimbursement*, • Complimentary coverage for your partner and children*, • Gym membership discounts*, • Access to a 24/7 GP advice line and counselling services, including support for dependents*, • Annual parties, • Awards and Recognition Programme Why Join Us ...At Sloane is not just a place to work — it’s a place to belong. Here, discipline meets desire, structure hides behind grace, and every shift feels like a scene in something beautiful. We invest deeply in training, SOPs, and team development — because only perfect preparation allows true personality to shine. Additional Information This job description is intended as a guide and is not exhaustive; the scope of the role may evolve as the property and position develop. Applicants must have the right to live and work in the United Kingdom, as visa sponsorship is not currently available for this role. Please note that we do not accept unsolicited CVs from recruitment agencies or headhunters. Any CVs submitted without prior written agreement for the specific role from the Director of Human Resources will be considered the property of the company and will not be subject to agency fees. *Upon successful completion of the probation period

Role: Operations and Events Manager Start Date: Immediately Location: London Victoria, SW1E Salary: Competitive Hours: Mon – Fri 08:30-17:30hrs – onsite Company Overview Join Corinthian Sports, where luxury meets world-class sport. As the UK’s leading provider of premium hospitality experiences, we deliver unforgettable moments at some of the most prestigious global events — including Formula 1, Royal Ascot, Wimbledon, Six Nations, and Premier League football. From bespoke client packages to our exclusive Pegasus Lounge, we specialise in crafting exceptional, high-end experiences for discerning clients across the UK and internationally. With offices in London, Glasgow, and Manchester, this London-based role offers the opportunity to travel extensively, supporting and delivering events across the UK and worldwide. The Role We are seeking an experienced Operations & Events Manager with a strong background in premium hospitality and live events to lead the delivery of our growing portfolio, reporting directly to the Head of Operations & Events. This is a senior, hands-on role responsible for the end-to-end execution of high-profile events, ensuring every detail is delivered to the highest standard. You will oversee logistics, manage supplier and venue partnerships, and lead a dynamic team to deliver seamless, world-class experiences. You’ll play a pivotal role in shaping operational excellence, driving continuous improvement, and elevating the client journey, particularly across our flagship Pegasus Lounge offering. This role requires flexibility and a willingness to travel, often nationally and internationally, to oversee event delivery on-site. What You’ll Do • Lead the end-to-end planning and delivery of premium hospitality events, ensuring exceptional execution at every stage, • Manage and develop strong relationships with venues, suppliers, and key stakeholders, • Oversee event logistics, stock control, and inventory management across multiple events, • Lead, mentor, and develop the Operations & Events team, fostering a high-performance culture, • Collaborate cross-functionally with Sales, Marketing, and Finance to align operational delivery with commercial objectives, • Take ownership of Pegasus Lounge events, supporting growth and innovation within this flagship product, • Identify and implement process improvements to enhance efficiency and client experience, • Manage budgets, forecasting, and financial performance across events, • Oversee on-site event delivery, ensuring smooth execution and exceptional guest experience, • Analyse post-event feedback and reporting, driving continuous improvement, • Support business growth initiatives and new event opportunities A full UK driving licence is essential, as the role involves travel between multiple sites, some of which are not accessible by public transport. What You’ll Bring • Proven experience in premium hospitality, sports events, or luxury event management, • Minimum 3+ years in a managerial role, leading teams and delivering complex events, • Fluent English (written and spoken) is required. Additional language skills, particularly French and Italian, are desirable., • Strong commercial and financial acumen, including budgeting and forecasting, • Exceptional project management skills, with the ability to manage multiple high-profile events simultaneously, • A proactive, solutions-focused mindset with the ability to perform under pressure in fast-paced environments, • Outstanding communication and stakeholder management skills, • High attention to detail with a passion for delivering world-class guest experiences, • Flexibility to travel frequently (UK & international) and work on-site at events, • Strong proficiency in Microsoft Office and CRM systems Perks & Benefits At Corinthian, we don’t just deliver events, we create extraordinary experiences. You’ll be part of a collaborative, ambitious team working at the forefront of luxury sports hospitality, with real opportunities to grow your career. • 23 days holiday (plus bank holidays), rising to 26, • Clear career progression, • Perkbox membership (post-probation), • Eye test & VDU glasses support, • Pension & Life Assurance, • Refer-a-friend bonus (up to £500), • £50 per head monthly team socials, • Private health & dental insurance (BUPA), • Travelcard loan & Cycle to Work Scheme, • Long service vouchers (£250 at 3 years, £500 at 5 years), • One-month paid sabbatical after 10 years, • Christmas office closure At Corinthian Sports, we are committed to building an inclusive, diverse workplace where everyone feels valued. We encourage applications from all backgrounds and are happy to adjust to ensure an accessible hiring process.

Your Role: The Chef de Cuisine must be an inspirational leader, lead by example motivating and developing and creating a culture of passion and enthusiasm for the preparation and service of food. The Chef de Cuisine will cultivate an excellent working partnership with the restaurant management team. They must assist in providing food that not only exceeds our guest expectations in flavour, substance and presentation, but is also in line with agreed company & legal standards. This is in addition to ensuring that the food costs of the business are well managed. The Chef de Cuisine works directly for the Executive Chef and must be able to assume his/her responsibilities in their absence. Your Rewards: As a Chef de Cuisine, we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include: • Highly competitive salary, • 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants, • 28 day’s holiday allowance, • Complimentary meal and drink during shifts, • Cycle to work scheme, • 'Refer-a-friend’ cash incentive scheme, • Employee of the month rewards, • Internal Training and career development, • Pension Scheme – including employer contributions, • Yearly Staff award ceremony and party Key Responsibilities: • To work with the restaurant team to understand customer expectations, comments and to handle any guest complaints., • To consistently prepare and cook all food to the required standard and dish specifications and train the team to do the same., • To be hands on and present during the busy service periods., • To ensure that the SUSHISAMBA Health & Safety Policy and Food Safety Management System are adhered to in the kitchen including all related paperwork checks & record keeping., • To ensure the menu, daily specials and special menus are available, as appropriate., • To ensure event menus are managed effectively in conjunction with the events manager., • To ensure that the kitchen team are fully prepared, stocked and set for service at the correct times., • Daily ordering for production based on forecast and demand., • Maintain relevant stock levels of all products produced and prepared by the department., • Ensure tight stock control and timely replenishment via relevant food suppliers., • Ensure the weekly and monthly stock take of all relevant food storage areas., • Performs miscellaneous job-related duties as assigned. Your Requirements: As a Chef de Cuisine at SUSHISAMBA, we would love you to have: • At least 4 years of experience as a Senior Chef or equivalent leadership role within a high end, fast paced kitchen environment., • Extensive knowledge of Japanese, Brazilian, and Peruvian cuisines, with a passion for SUSHISAMBA’s unique fusion style., • Strong leadership abilities, with proven experience guiding, training, and inspiring a diverse culinary team., • Exceptional focus on guest experience, ensuring every dish reflects the highest standards of quality, creativity, and consistency., • Excellent communication skills, both verbal and written, with the ability to collaborate effectively across departments., • A commitment to continuous learning, innovation, and personal development, staying aligned with the brand’s evolving culinary vision., • The ability to establish, uphold, and refine kitchen processes and standards, ensuring efficient operations and impeccable execution. Your Restaurant: SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHISAMBA is operated by Sushi Samba Group, which oversees locations in Los Angeles, Las Vegas, London, Edinburgh, Milan, Dubai, Abu Dhabi, Doha, Bahrain & Singapore.

Events Coordinator (Events + Catering + Reception Support) London | Financial Services | Corporate Real Estate Team Central London Up to £45,000 + generous package & opportunities We are recruiting an Events Coordinator for a prestigious financial services organisation in London. This is an exciting opportunity to join a highly professional Corporate Real Estate team responsible for Hospitality, Events, Facilities, and Workplace Experience. This role requires a unique blend of Events, Catering, Reception and Customer Service support. It would suit a bright graduate with approximately 3 years’ experience who is looking to develop within corporate events long term. The Role This is a hands-on, varied position supporting the delivery of internal corporate events while also providing high-quality catering and reception support. You will work closely with the Events Manager, taking ownership of food and beverage coordination, assisting with event delivery, and providing reception cover when required. A flexible, service-driven mindset is essential, as the role involves ad hoc support across multiple areas of workplace experience. The successful candidate will be comfortable working across Events + Catering + Reception in one integrated position and will not view reception responsibilities as a step down, but rather as part of delivering an exceptional employee and guest experience. Key Responsibilities • Support the planning and execution of internal corporate events., • Oversee and deliver catering operations, including food preparation coordination, supplier liaison, and service setup., • Provide hands-on food and beverage support (no in-house chef model)., • Coordinate meeting room setups, breakdowns, and hospitality arrangements., • Maintain catering standards equivalent to a high-performing international corporate office model., • Provide reception cover during lunch periods and annual leave., • Act as a welcoming, professional first point of contact for guests and employees., • Assist with ad hoc internal events and flexible operational support., • Liaise with Facilities, IT/AV, Security and other internal teams., • Maintain event and catering inventories and manage supplier relationships. Ideal Candidate Profile • A bright graduate with circa 3 years’ experience supporting corporate events., • Demonstrable catering experience (essential)., • Experience in reception or front-of-house roles, with confidence providing cover., • Strong customer service ethos and genuine passion for hospitality., • Comfortable working flexibly and picking up varied responsibilities., • Organised, proactive, and calm under pressure., • Impeccable presentation and communication skills., • Experience within a corporate or professional services environment preferred., • Proficient in MS Office; experience with event systems such as Cvent advantageous. Why Apply? This is an excellent opportunity to join a prestigious financial services firm and develop within a structured, professional events team. The role offers long-term growth potential for someone who wants to build a career in corporate events and workplace hospitality.

Role Purpose The FOH Manager will lead and elevate the Front of House experience across a high‑profile mixed‑use estate comprising premium residential and commercial buildings. This role requires a leader with a 5‑star hotel or luxury hospitality background, capable of transforming service standards, unifying teams, and delivering an exceptional guest and resident experience in a high‑profile environment. The FOH Manager will oversee a diverse team across residential and commercial settings, ensuring a seamless, one‑team approach and consistent service excellence across all touchpoints. Key Responsibilities Leadership & Team Management • Lead, motivate, and develop FOH teams across residential and commercial buildings., • Implement a one‑team culture, removing the existing divide between residential and commercial teams., • Cross‑train staff and deploy team members dynamically based on operational needs., • Address performance issues, uplift standards, and instil a luxury service mindset., • Elevate service levels to 5‑star standards across all FOH operations., • Ensure a polished, professional, and welcoming environment in all lobbies and reception areas., • Oversee the guest, resident, and visitor journey, ensuring consistency and exceptional service delivery., • Manage FOH operations across three buildings, ensuring smooth coordination and communication., • Review staffing levels and redistribute resources to avoid inefficiencies (e.g., overstaffing in one area while another experiences queues)., • Maintain high standards of appearance, behaviour, and professionalism across the team., • Build strong relationships with high‑profile residents, commercial tenants (including fashion and media clients), and on‑site partners., • Represent the FOH function confidently in a premium, high‑visibility environment., • Commercial: 3 full‑time + 1 part‑time, • Residential:, • 2 Duty Managers (4 on / 4 off), • 2 Night Receptionists, • 2 Day Receptionists, • 1 Parcel Porter Candidate Profile Essential Experience • Strong background in 5‑star hotels or luxury hospitality., • Experience managing FOH teams in high‑profile, premium environments., • Confident working with VIPs, high‑net‑worth individuals, and media‑profile residents., • Ability to uplift underperforming teams and implement new service standards. Desirable Experience • Exposure to both residential and commercial FOH environments., • Experience in mixed‑use estates or luxury residential developments., • Previous involvement in events or community‑focused activations. Personal Attributes • Visionary, proactive, and energised by the opportunity to transform a service culture., • Confident, polished, and comfortable in high‑profile settings., • Strong leadership presence with the ability to inspire and unify teams., • Highly organised, adaptable, and able to identify and act on operational opportunities., • Balanced approach to work/life demands, with willingness to engage with night teams or occasional weekends when needed. Why This Role Matters This is a rare opportunity for a hospitality professional to make a significant impact by reshaping the FOH experience across a prestigious, high‑profile estate. The successful candidate will have the autonomy to build a unified, high‑performing team and deliver a service culture that reflects the standards of a luxury hotel environment.

Mode Search is delighted to partner with a globally renowned luxury jeweller, known for exceptional craftsmanship, heritage, and iconic design. They are seeking an experienced Senior Client Advisor to join a brand-new Milan flagship boutique. This role is about presence, discretion, and creating memorable experiences for high-end clients. It is ideal for someone with luxury jewellery experience, a strong sales culture, and a passion for client service. You will be a true ambassador for the brand, building long-lasting relationships, guiding clients across the collection, and acting as a role model within the team. You will be part of a dynamic two-floor Milan boutique that includes a Café, offering a setting that blends luxury retail with an exceptional client experience. This role requires flexibility, autonomy, and the ability to develop business both inside and outside the boutique. Italian speakers or expats with an established client book are highly encouraged to apply. The Role: • Build and deepen relationships with clients to consistently exceed sales targets, • Capture client data and strategically develop BIOs to nurture long-term relationships, • Network both in-store and externally, creating new business opportunities in collaboration with managers and peers, • Participate in local and international events, focusing on high-end and regular product sales, • Act as Guest Experience Manager, delivering memorable and personalised moments for clients, • Develop strong CRM and clienteling strategies to maximise client engagement, • Demonstrate thoughtfulness, curiosity, and optimism, consistently providing exceptional client experiences, • Lead by example, sharing expertise and supporting peers, • Drive business through key product pillars with a strong focus on Diamond Expertise and High Jewellery, • Maintain the highest standards of product knowledge, grooming, and behaviour, • Minimum three years’ experience in luxury sales, ideally in jewellery, • Proven ability to develop and maintain strong client relationships and networks, • Strong knowledge of high jewellery and diamond expertise, • Sales-driven with a track record of exceeding targets, • Organised, detail-focused, and able to work autonomously, • Fluent in Italian (preferred) and English, • Comfortable with flexibility including events, private appointments, and occasional travel Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. Please contact to apply

Company Overview Yellow Tree is a Real Estate Investment Fund based in Gibraltar and is dedicated to the ownership, development and management of commercial and residential real estate assets. The Yellow Tree Real Estate Investment Fund is backed by a Gibraltar-based multi-family office. Yellow Tree invests across capital and gateway cities, employing a tailored investment strategy to each geographic region. Our portfolio underscores long-term value and mirrors our dedication to excellence. Our philosophy centers on income generation, ensuring that 100% of our portfolio consistently delivers returns. We achieve this by taking an asset-by-asset approach, where each asset carries its own weight in contributing income without dilution. Each asset has its own business plan that is meticulously followed making sure that each asset performs as expected. We own and manage sustainable and high-quality properties, aligning with the objectives of leading national and international corporations. This ensures that Yellow Tree Group is synonymous with quality, reliability, and enduring success. For more information, visit us on yellowtree.com Role Overview We are seeking an exceptional Country Manager to lead our Gibraltar and UK office, overseeing a diverse portfolio of office, residential, commercial, and hospitality assets. This role requires regular travel between London and Gibraltar to ensure strong operational oversight, strategic alignment, and on-the-ground leadership across both locations. Relocation to Gibraltar would be highly desirable and strongly preferred for long-term effectiveness in the role. The ideal candidate will have deep real estate and hospitality expertise, proven experience in strategic leadership, asset strategy, and stakeholder management, and the ability to deliver results at a senior executive level. Reports to: C-level Executive Direct reports: Technical Project Managers, Property Manager, Junior Facility Manager & other as the business will expand Matrix / dotted-line reporting: Local Finance team (cross-functional reporting) Key Responsibilities Strategic Leadership & Asset Management • Review or define (where applicable) and implement the market strategy for Gibraltar and UK, aligned with Group objectives, • Develop (where applicable) or follow and implement already defined business plans at asset-level to optimise long-term value and returns, • Identify value-add opportunities, including portfolio enhancement, repositioning, and operational improvements, • Lead business planning, scenario analysis, and investment strategy for portfolio growth, • Implement and oversee all capex projects on an asset level and well as all commercial plans defined for the year of 2026. Propose similar plans for 2027 onwards., • Execute the approved budget for 2026 as well as take ownership of budget preparation for 2027 and onwards. Portfolio Oversight • Oversee performance of all assets (office, residential, commercial, and hospitality), • Ensure alignment of tenant, asset, and operational strategies to maximise occupancy, revenue, and portfolio performance, • Provide strategic guidance on property management operations to ensure high standards of service and efficiency, • Report bi-weekly to Chief Operating Officer on KPIs and points of interest Hospitality Leadership • Serve as the primary point of contact with the hotel operator, • Lead the planning and execution of renovation, upgrade and rebranding initiatives, ensuring high-quality standards and ROI, • Strategic support services to assist the Hotel Operator and the Hotel's management team implement delivery of the Current Business Plan (as may be amended to reflect our strategic advice) and any future business plan and oversee its implementation and ensure the objectives are mutually understood and met, • Monitor and report to Yellow Tree C-Level on the implementation of the Business Plan., • Oversee the Hotel Operator's performance of its obligations and services under the HMA, including oversight of the performance of any key vendor contracts entered into by the Hotel Operator in connection with the Hotel., • Attendance at calls or meetings which may be held by the YT Team and the Hotel Operator and/or the Hotel management team, providing updates and answering YT C-Level questions., • Report to C-Level any events of which the Country Manager becomes aware which could threaten the Hotels or affect its value or that of the Hotel business., • Undertake a full monthly review of the Hotel business performance, meeting with the Hotels Operator and/or the Hotel management team each calendar month to review that month's P&L and to plan future business strategy and financial performance., • Monitor guest satisfaction metrics and online reputation and advise on corrective action plans where applicable, • Oversee pricing strategies, segmentation and channel mix., • Provide input on rate parity, OTA mix, and direct booking strategies., • Review marketing ROI and conversion rates., • Review balance sheet and cash flow, in addition to P&L., • Evaluate internal controls and audit compliance, including fraud prevention measures., • Identify cost-saving and efficiency opportunities., • Identify, make recommendations on investment and performance strategies and concepts (including the provision of assistance with technical, economic and financial analyses) as seem necessary and useful to enhance and maintain the financial performance of the Hotels business., • Prepare rolling Capex reserve planning and monitor use of FF&E reserves., • Advise on investment strategy and ROI analysis., • Review the Hotels Operator's requests for capital expenditure as needed and prepare the case for Client approval where required. Oversee planning and execution of CapEx projects., • On an annual basis, negotiate the Hotel's annual budget with the Hotel Operator and the Hotel's management, • Assist finance team in annual valuation reports done by a reputable 3rd party company as chosen by the finance team., • Operational audits of Hotel departments (including housekeeping, F&B, maintenance)., • Monitor and advise on sustainability initiatives (energy usage, waste reduction, etc.), • Report to C-level (via in-person meetings or video conference call) on a monthly basis with a full explanation of our progress on the various workstreams comprised in monthly KPIs and areas of interest, • Prepare and deliver within 10 Business Days of the end of each calendar month a monthly “Dashboard” report which covers the current trading position, commentary on the month, the areas of focus for YT and the Hotels Operator and the Hotel's management team, and an update and commentary on the ongoing year end forecast against budget. Stakeholder Management • Build and maintain strong relationships with key tenants, investors, local authorities, and external partners, • Represent the company externally, enhancing reputation in the Gibraltar and UK market, • Provide clear, high-level reporting to the Board and Group executives on portfolio performance and strategic initiatives Acquisitions & Market Intelligence • Ensure the business plan is prepared accurately and aligned with strategic objectives; analyze performance reporting and work closely on continuous improvements, • Define and implement the leasing strategy for the rest of the portfolio, • Oversee future acquisition and integration into the portfolio as well as execution of the business plan and viability model post-acquistion, • Provide input on potential acquisitions, including market trends, feasibility, and asset potential, make sure that the business plan and assumptions are fully implementable, • Support due diligence and integration planning for new investments, • Identify strategic opportunities for portfolio expansion and optimisation Governance & Compliance • Ensure compliance with local regulations and corporate governance requirements, • Monitor portfolio risks and implement mitigation strategies at a strategic level Candidate Profile • 5-10+ years Senior management experience in real estate and hospitality, • Proven track record in strategic asset management and portfolio optimisation, • Experience overseeing multi-asset portfolios, including office, residential, commercial, and hospitality properties, • Strong background in hospitality strategy, operational leadership, and asset development, • Experience in insourced property management oversight desirable, • Knowledge of the Gibraltar and UK market highly preferred, • Strategic thinker with the ability to translate strategy into actionable plans, • Commercially astute with P&L oversight and financial planning experience, • Strong leadership, negotiation, and stakeholder management skills, • Excellent communication and presentation skills for senior-level engagement, • Ability to manage complex portfolios in a dynamic, fast-paced environment, • Right to work in UK, • English proficiency, • Credible, confident, and influential, • Highly accountable with a strong ownership mentality, • Pragmatic, resilient, and solution-oriented, • Strong networker, capable of representing the company at the highest levels Benefits • We offer competitive salary packages, great learning and development opportunities., • Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group, • Performance Bonus, • Team Building, • Celebration and parties, • Loyalty gifts, • Gift Cards Women’s Day & Men’s Day, • Extra free days: on your birthday the company gifts you a day off, • Birthday cake, • Holiday Baskets Yellow Tree is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on Yellow Tree is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Brigadiers are seeking a Senior Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

Reception Manager – La Maison Ani, Knightsbridge Some people run a reception. Others own the room before the guest even walks in. At La Maison Ani, the reception is the heartbeat of the restaurant. The pace-setter, the energy-reader, the guest memory-holder. We’re looking for a Reception Manager who naturally watches the door, notices the details, remembers names, reads moods and understands that hospitality starts long before a plate reaches the table. This role isn’t about answering phones. It’s about presence. Who You Are You instinctively stand up when someone approaches. You notice hesitation, celebrations, first dates and regulars within seconds. You don’t just check availability. You curate experiences. You understand pacing, table balance, and how a single seating decision can change the entire service. You support the floor without leaving the door. You support the kitchen without stepping into it. You support the guest without them noticing the effort. What You’ll Do • Lead and develop a polished host team, • Shape the reservations strategy and control the book, • Welcome VIPs, regulars and new guests with equal care, • Manage guest flow so service feels effortless, • Build relationships with concierges and repeat clientele, • Handle feedback with professionalism and emotional intelligence At La Maison Ani, the reception defines the restaurant’s personality. You set the tone for the entire experience; from anticipation to farewell. You’ll Need • Experience leading reception in premium/fine dining hospitality, • Strong reservations system knowledge, • Emotional intelligence and situational awareness Candidates must have the current right to live and work in the UK. If you believe hospitality begins the moment a guest approaches the door, we’d love to meet you.

Position: Head Waiter/Waitress What will I get? • A competitive salary of £40,000–£41,000 per annum (gross), based on a 40-hour working week and inclusive of service charge, • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Head Waiter/Waitress at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. What sets apart our more junior waiters/waitresses and our head waiters/waitresses besides an elevated service style is their wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. You will collaborate closely with our Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Direct more junior members of staff on SOPs., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Somone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

We are seeking an experienced and highly professional Reception Manager to lead the reception function at Annabel’s, our world-renowned private members’ club in Mayfair and part of The Birley Clubs. Annabel’s at 46 Berkeley Square spans 26,000 square feet and is home to multiple restaurants, bars, private dining rooms, and a cigar salon. Delivering exceptional service to our Members and their guests is at the heart of everything we do, and the Reception team plays a pivotal role in shaping first and last impressions. As Reception Manager, you will oversee the smooth day-to-day operation of the reception area, ensuring the highest standards of guest care on arrival and departure while leading, developing, and inspiring the team. You will also play a key role in optimising reservations and building relationships within the local luxury network. Key Responsibilities: • Lead the reception team to deliver warm, seamless, and attentive service at all times, • Maintain an exceptional level of guest care from arrival through departure, • Build and maintain strong relationships with Members, regular guests, and VIPs, • Promote and develop a loyal customer base, communicating key information to the team, • Handle members feedback professionally, ensuring concerns are resolved promptly, • Oversee effective utilisation of OpenTable to optimise capacity across services, • Ensure accurate data capture, booking procedures, and updates for cancellations and no-shows, • Use reporting tools to support business growth and informed decision-making, • Recruit, train, and develop the Reception and Maître d’ team, • Conduct performance reviews and implement development plans, • Deliver regular on-the-job training to maintain company standards, • Oversee induction of new team members, • Manage rotas effectively in line with payroll budgets, • Maintain impeccable presentation and professionalism across the team, • Coordinate with restaurant management and operations team to optimise members flow, • Oversee cloakroom operations and members assistance, • Maintain a visible presence in front-of-house areas, resolving issues proactively, • Ensure compliance with health & safety, security, and company procedures, • Monitor reception areas for maintenance issues and liaise with relevant teams About You • Proven experience in a Reception Manager or senior front-of-house role within a luxury hospitality environment, • Strong leadership skills with experience managing and developing teams, • Excellent knowledge of reservation systems desirable, • Exceptional interpersonal and communication skills, • Highly organised with strong attention to detail, • Professional, polished, and discreet, with a passion for outstanding guest service, • Comfortable working in a fast-paced, high-profile environment If you are a confident leader with a passion for hospitality and a commitment to delivering world-class service, we would love to hear from you. Join Annabel’s and play a key role in creating exceptional experiences for our Members and their guests.

Store Manager | London | Salary up to £38,000 + Bonus Trip to L.A for training I’m currently working on an exciting Store Manager opportunity with a new, premium health-focused lifestyle food brand that’s set to make a big impact in the fast-casual space. Backed by strong Bahraini investment and an experienced hospitality group, the brand has ambitious growth plans and offers fantastic exposure within a well-funded and forward-thinking business. They’re looking for a hands-on leader who thrives in fast-paced environments, is passionate about health-led food, lifestyle brands, and delivering exceptional guest experiences, and knows how to build and develop high-performing teams. This is a brilliant opportunity for someone looking to join a fresh, innovative concept with strong financial backing, clear expansion plans, and the chance to play a key role in building and shaping an exciting new brand from the ground up. Benefits • Competitive salary of up to £38,000 + Bonus, • First UK General Manager for the new store roll out, • Paid trip to L.A for extensive training Key Responsibilities • Lead, motivate, and develop a high-performing team to deliver exceptional service, • Take full responsibility for day-to-day store/restaurant operations, • Drive sales growth and profitability through strong commercial leadership, • Manage and monitor KPIs, including sales, labour, costs, and productivity, • Always ensure excellent customer/guest experience, • Recruit, train, and develop team members and future leaders, • Maintain brand standards, compliance, and operational excellence, • Manage rotas, staffing levels, and labour costs effectively, • Control stock, ordering, and waste management to protect margins, • Analyse performance reports and implement action plans to improve results About You • Proven experience in a Store Manager, General Manager, or senior leadership role within hospitality or retail, • You are passionate about health-led food and lifestyle brands, • A hands-on leader who leads from the front and thrives in a fast-paced environment, • Strong ability to motivate, coach, and develop teams to reach their full potential, • Commercially aware with experience managing sales targets, KPIs, labour, and costs, • Passionate about delivering excellent customer/guest experiences, • Strong communication and people management skills, • Highly organised with the ability to prioritise and manage multiple tasks, • Experience in recruitment, training, and performance management, • Results-driven with a focus on continuous improvement and operational excellence, • Positive, energetic attitude with the ability to build a strong team culture, • Confident in problem solving and decision making under pressure, • Committed to maintaining high standards, compliance, and brand integrity

General Manager – Honi Poke Soho - London Reports to: Operations Manager The Role We’re looking for a driven and people-focused General Manager to lead one of our flagship sites, delivering strong commercial performance, operational excellence, and an exceptional guest experience. You’ll take full ownership of your site, leading your team to bring Honi Poke’s guest-first hospitality to life every day. What You’ll Do Lead, inspire, and develop your team to deliver high performance Create a culture of exceptional, memorable hospitality Own site-level P&L, including sales, labour, and cost control Ensure consistent food quality, service, and brand standards Monitor guest feedback and drive continuous improvement Maintain compliance with food safety and health & safety Support recruitment, training, and succession planning What We’re Looking For Proven experience as a General Manager (or strong Deputy ready to step up) Background in hospitality or food retail Strong commercial awareness and P&L ownership Passion for people development and team engagement A hands-on leader who thrives in a fast-paced environment Why Join Us? Be part of a growing, people-first brand Real ownership and autonomy over your site Opportunities to grow your career as we expand Salary of up to £36,000 per annum plus discretionary bonus scheme.

Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise. As a Guest Relations Manager, you will receive: • Salary: £ 31797.00 per annum plus great benefits, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Two free meals per day including days off if you wish to come in!, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training We are looking for a Guest Relations Manager who will: • Ensure the smooth running of the department on a day-to-day basis with effective communication., • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met., • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members, • Proficient with Microsoft Office and excellent knowledge of Opera, • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care, • Has previous experience as a Guest Relations Manager or Duty Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Join St James Facilities – Elevate Your Career in Front of House & Client Services Who We Are: Founded in 2015 with a vision for excellence, St James Facilities Services Ltd is a proud women-led company dedicated to delivering outstanding front-of-house and facilities management solutions. We are passionate about creating seamless and welcoming workplace environments, driven by professionalism, exceptional customer service, and operational efficiency. As part of our team, you’ll be valued, supported, and given the opportunity to grow in a dynamic and inclusive company that puts people first. If you’re looking for your next challenge and want to be part of something special, we’d love to hear from you! Why Join Us? ✔ Be part of a company that values inclusivity, innovation, and professional growth. ✔ Lead and support teams in prestigious corporate environments. ✔ Enjoy a varied role that blends people management, client relations, and service excellence. ✔ Make a real impact by shaping front-of-house experiences and driving service innovation. About Role: The People and Culture Manager will be accountable for providing advice and guidance to managers across the HR spectrum to ensure delivery of best practice and innovative solutions. The role not only provides a solid infrastructure for new strategic projects, but also supports improvements on an operational/employee relations level. You will be comfortable and confident with managing a team of four. Responsibilities: The below-listed tasks/responsibilities are not exhaustive: • Lead and manage the day-to-day operational function of the HR department, to ensure an effective and efficient service to colleagues across the organisation., • Keep up to date with employment legislation, and emerging trends in HR, recommending any necessary changes to policies, procedures, staff-related publications and schemes, ensuring they are current and follow best practice., • Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor, to ensure they have sufficient support, guidance, and training to effectively achieve their objectives., • Provide information, guidance and advice to support managers and employees on all HR matters., • Will also be supporting and assisting the sister company of St James as and when required., • Manage cases, and provide high-quality advice, on employee relations casework including investigations, disciplinaries, grievances, absence, retirement and redundancy, aligning with employment law and organisational policies and procedures., • Lead and manage the employee lifecycle, from recruitment and induction to exit interviews, to ensure consistency and good practice across the organisation., • Be responsible for the effective management and utilisation of the HR self-service system with responsibility for ensuring the accuracy of all data and the effective use of the system., • Lead and develop training sessions on HR related matters, including successful use of HR Management systems and employee relations, to ensure all appropriate staff have the relevant knowledge and skills to comply with HR policy and procedure., • Resolve conflicts through positive and professional mediation, • Working with the Training Manager in identifying, implementing and delivering training needs of employees with regular updates with department managers and company targets, • Developing credible relationships, coaching, supporting and challenging managers, • Ability to work with Senior Management and consultants on projects as and when they arise, • Overseeing and managing the vendor for pre-employment screening. Ensure KPI/SLA are met and adhere to, • Lead on TUPE in and out consultations, • Lead on implementation of lower risk or smaller scale change programmes, • Maintaining employee and workplace privacy and confidentiality, • Maintain and develop employee benefit programmes, • Create and keep track of organisation’s overall HR strategies and procedures, • Develop and maintain effective relationships with both internal and external stakeholders and consistently offer professional, genuine and engaging service, modelling the values of St James, • Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback., • You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures., • Participate in tender presentations, staff training sessions and/or inductions., • Work within the framework ISO 9001 and 14001., • Any other duties as deemed necessary to support the client, customer, colleagues and St James Knowledge and Skills: • An individual who has strong leadership skills with hands on approach, leading and inspiring from the front., • An individual who is innovative and creative, and is able to bring new ideas to the table as we build an environment in which our colleagues will be able to thrive., • An individual who is passionate about the hospitality industry, you will be driven to deliver excellence in our guest experience, and develop and mentor our employees, • Proven experience within Human Resource/People management, • Solid Experience in Employee Relations, • Proven ability to manage a team of 3, • Sufficient knowledge regarding best practice and legislation on all aspects of HR, • Up-to-date knowledge on employment in the UK, • Ability to be a decision maker and take initiative, • Strong written and verbal communication skills, ability to be empathetic and/or assertive when required, • Ability to problem solve and be solution orientated, • High levels of accuracy and re-prioritising where necessary Salary : £50K per annum

Restaurant Manager - ROKA London ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Restaurant Manager to join our vibrant team at ROKA London. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Restaurant Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Restaurant Manager You’ll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • Proven experience as a Restaurant Manager in a premium, high-volume restaurant environment, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy: • World-Class training, designed to inspire and educate, • Global opportunities, experience hospitality around the globe with our five incredible brands, • Family Meals are shared daily, • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition, • Dining discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Assistant Restaurant Manager - ROKA Aldwych We are seeking an enthusiastic Assistant Restaurant Manager to join our vibrant team at ROKA Aldwych. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Assistant Restaurant Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Assistant Restaurant Manager You’ll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • Proven experience as an Assistant Restaurant Manager in a premium, high-volume restaurant environment, • Leads by example and readily steps in to support the team wherever required, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits As part of our team, you’ll enjoy: • World-Class training, designed to inspire and educate, • Global opportunities, experience hospitality around the globe with our five incredible brands, • Family Meals are shared daily, • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition, • Dining discount, enjoy exclusive discounts across the Azumi group, worldwide! ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

The Role: Operational Trainer The Location: Support Office and All Restaurant Locations The Salary: Competitive Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. A bit about what you will be doing: The Operational Trainer plays a critical role in embedding service standards and strengthening operational capability across the group. The role will spend a significant proportion of their time within restaurant environments, working alongside teams during live service to role-model standards, provide real-time coaching and support managers in driving performance. The role is designed to flex in line with business priorities. During new openings, seasonal peaks or targeted performance improvement phases, the emphasis will be heavily operational. During stable trading periods, focus will shift toward structured programme delivery, development coordination and performance reporting. The objective is to ensure that service excellence is consistently delivered and that development initiatives translate into measurable improvements in capability, engagement and commercial performance. Service Excellence & On-the-Floor Development • Spend regular time in our restaurants supporting teams during live service to reinforce service standards and guest experience expectations., • Provide real-time coaching and feedback to FOH and BOH team members to strengthen service behaviours and confidence., • Conduct service observations and share constructive feedback with management teams to support ongoing improvement., • Reinforce brand standards and the guest journey across all Evolv concepts., • On-shift management coaching, post shift feedback and action points., • Support training delivery during new restaurant openings and major operational initiatives Learning & Development Support • Support the Talent & Development Manager in delivering core learning programmes across the group., • Assist in coordinating and delivering management development workshops and operational training sessions., • Support the onboarding and development of newly promoted managers/chefs, • Help embed Evolv values and service expectations within training activities., • Assist with the ongoing development and improvement of training materials and resources. Talent Development Support • During operational visits, highlight team members demonstrating strong potential and development readiness., • Provide feedback to management teams to support internal progression discussions., • Support the Talent & Development Manager with tracking development activity and internal promotions., • Lead and support the operational teams in completing appraisals. This includes training managers on the appraisal system and delivering completion updates to the wider business. Apprenticeships & Early Talent • Coordinate apprenticeship programmes across the group., • Act as the key contact for external training providers and support learner administration., • Monitor learner engagement and progress and flag any issues to managers., • Support restaurant teams in providing effective mentorship to apprentices., • Lead on group induction ensuring all new employees are set up for success. Digital Learning & Compliance • Monitor and support engagement with online learning platforms and training completion., • Work with restaurant managers to maintain strong compliance training standards., • Support reporting on training engagement and completion rates., • Assist in implementing new digital learning initiatives across the business. Product & Knowledge Development • Support the delivery of wine and product knowledge training in partnership with internal specialists and suppliers., • Reinforce product knowledge and storytelling during service coaching., • Analysis of sales data, to identify knowledge gaps and proactive sales training., • Help build team confidence in recommending and explaining products to guests. At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

INTRODUCTION TO QUINTESSENTIALLY Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored, • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more, • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy, • Providing quality suggestions at all times which exceed Member expectations, • Intensive & extensive phone and email-based correspondence, • Using a CRM system to log Member requests, actioning requests and updating Member information HOURS OF WORK 4 nights on, 4 nights off 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis. REQUIREMENTS • Must be fluent-spoken and written in English. French is advantageous., • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure, • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals, • Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide, • Warm, friendly, calm, confident and courteous at all times, • Pro-active, energetic and positive attitude, • Strong IT & CRM systems skills, • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure OUR IDEAL CANDIDATE • Understands HNW lifestyles, expectations, needs and preferences, • Warm, friendly, calm, confident and courteous at all times, • Able to anticipate client needs and deliver intuitive and highly personalised solutions, • Pro-active, energetic, with a positive attitude, • Excellent team player, • Values privacy and confidentiality, • Passionate about travel, culture, and unique global experiences, • Strong IT & CRM systems skills, • Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure, • Strong networker and relationship builder WHAT YOU WILL GET IN RETURN • Hybrid working (role dependant), • Competitive annual leave allowance with a further increase due to long service, • Birthday Allowance – take your birthday off on us!, • Pension Scheme, • Angel Days: Additional paid leave to do charity work, • Long Service Awards – Increased employer pensions, sabbatical, private medical, • Life Assurance, • Study Leave, • Puppy friendly offices, • Social events in the office, • Season Ticket Loans, • Cycle to work scheme, • Discounts with a variety of retail and hospitality companies

Client Broker & Relationship Management Apprentice Please send your covering letter & CV to Kick‑Start Your Career: Become an Insurance Apprentice Shaping Tomorrow’s Risks and become the Next Generation of Insurance Talent Company Description Generali Global Corporate & Commercial (GC&C) provides various insurance and innovative risk management solutions for medium to large companies and brokers in over 180 countries. GC&C draws on extensive global expertise, in-depth knowledge of local markets, and a thorough understanding of the corporate sector. The company offers customized and integrated solutions in areas such as property, casualty, engineering, marine, aviation, cyber, parametric, and specialty risks. Supported by specialists in Multinational Programs, Claims, and Loss Prevention, GC&C ensures robust support and comprehensive protection for its clients globally. Role Description We are seeking an Apprentice for our on-site team based in London. This is a full-time position designed to provide hands-on training and exposure to various functions of the insurance business. Key responsibilities include assisting in research and data analysis, supporting client account management, coordinating administrative tasks, and learning about insurance products and risk management services. The Apprentice will work closely with experienced members of the team to enhance their skills and contribute to the success of day-to-day operations. The CBRM Apprentice will play a key role in supporting the team to deliver excellent service to brokers and clients while developing essential business and insurance knowledge. This role is designed to help the apprentice build strong professional skills in data handling, communication, process management and customer service. Full training will be provided, and responsibilities will grow gradually as confidence develops. All duties will be introduced gradually with full support and supervision. Key Responsibilities 1. Data Management & Reporting · Pull and update reports from various dashboards · Clean and prepare data for use in monthly and quarterly reports · Support reconciliation using internal templates · Assist with checking accuracy of broker mapping and flag inconsistencies 2. NET Promoter Score Surveys · Prepare and schedule NPS surveys using contact lists and templates · Track survey responses and help the team log results · Prepare summaries or follow up notes for global results 3. TOBAs · Request and file due-diligence documents · Help complete the TOBA due diligence template · Log risk ratings and escalate high risk cases to senior colleagues · Track TOBA progress and maintain the TOBA library 4. Event Management · Execute on events across the business · Assisting with preparing event guest lists, logistics and joining instructions · Help collect dietary requirements and manage RSVP lists · Support the admin process for invoices, PO’s and compliance forms 5. Merchandise support · Liaise with suppliers for quotes and sample options under guidance 6. Client Engagement and team support · Supporting relationship clients administration, including tracker updates · Carry out administrative duties such as organising shared files and taking notes · Prepare presentation and meeting agenda’s Skills & Competencies Developed in the Role; Knowledge · Understanding of market structures, brokers and underwriting teams · Data accuracy and reporting processes · Business Strategy · Business processes such as TOBAs, NPS and CRM workflows Skills · Use of CRM, BI tools and Business Objects · Communication with a range of stakeholders · Time management and organisation · Problem solving and attention to detail · IT proficiency (Excel, Outlook, Word, SharePoint, PowerPoint) Behaviours · Professionalism, reliability and willingness to learn · Ownership of tasks and meetings deadlines · Positive attitude and proactive approach · Ability to work well with others and ask for support when needed Qualifications · Basic understanding or interest in insurance, corporate risk management, and financial services · Strong organizational skills, attention to detail, and ability to multitask effectively · Proficient in verbal and written communication with an emphasis on client-centric service · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) · Team player with problem-solving skills and a proactive approach to learning · GCSEs or equivalent qualification required; further education or certifications in business, finance, or related fields preferred · Prior experience in an office, customer service, or financial sector environment is an advantage · Strong motivation to develop a career in the insurance industry and take on new challenges Training and Development During the apprenticeship you will: · Complete a structured level 3 Business Administration Programme · Receive both on-the-job and formal learning time · Be supported by a line manager, mentor and external learning coach · Build a portfolio of work to support your End Point Assessment Ideal Candidate Profile · Enthusiastic and willing to learn · Organised with good attention to detail is essential · Comfortable working with numbers and data · Confident communicator (email, phone and in person) · Interested in starting a career in insurance or corporate business · Confident presentation and people skills · Positive, proactive and open to feedback · Proactive and organised Please send your covering letter & CV to Deadline for applications 17 April 2026

Position: Bar Head Waitress What will I get? • Competitive salary ranging from £39,000 to £41,000 gross per annum, based on a 40-hour working week and inclusive of service charge, • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships The Role As a Bar Head Waitress at …At Sloane, you will play a central role in delivering an exceptional bar experience, combining refined service with personality, pace, and precision. Your focus will be leading the bar floor, elevating guest engagement, and supporting strong cocktail, spirits, and champagne sales, while guiding junior team members through example and knowledge. We are a unique property, blending gastro-level precision with warmth, Parisian glamour, and effortless hospitality. Our cocktail bar is intimate, stylish, and purposeful — a space where guests expect impeccable service without formality, confidence without showmanship, and consistency without stiffness. Our standards are high and uncompromising. Attention to setup, flow of service, intervention at the bar, and guest interaction is essential. Every detail matters, particularly in a space where atmosphere, timing, and intuition define the guest experience. What distinguishes our Bar Head Waitresses from more junior team members is not just polish, but depth of product knowledge, confidence in guiding guests, and the ability to sell naturally. Strict or theatrical bar service is not our style — instead, we value honest knowledge, calm delivery, and genuine care when recommending cocktails, spirits, champagne, and wines. You will work closely with the Bar Manager, Assistant Bar Manager, and Supervisors to enhance guest satisfaction, develop the team, and contribute to a culture of continuous improvement. This role is for someone who wants to be part of something truly distinctive within London’s luxury hospitality scene. Guest Experience & Service Excellence • Be a confident, visible presence in the bar, running a section while actively supporting and guiding junior bar staff, • Deliver intuitive, personalised service that reflects the relaxed elegance of our hotel and the individuality of each guest, • Lead by example, setting the standard for professionalism, pace, and guest engagement, • Support and reinforce SOPs, ensuring consistency across all shifts, • Mentor and develop junior team members through strong product knowledge, service technique, and approachability, • Handle guest feedback with care, efficiency, and discretion, resolving issues calmly and proactively, • Build rapport with regular and VIP guests, maintaining the understated excellence expected in our setting, • Support upselling and revenue growth through confident recommendations and thoughtful service What are we looking for? • Minimum 1 year of experience in a similar role within a luxury bar or hospitality environment, • Someone comfortable with both busy and quiet services, maintaining focus, energy, and standards at all times, • Excellent knowledge of cocktails, spirits, champagne, and wines, with a strong interest in French wines, • A natural host — personable, polished, and genuinely guest-focused, • Strong product knowledge with the ability to describe drinks clearly and engagingly to guests and team members, • Confident upselling skills and the ability to adapt service style to different guests and occasions, • Awareness of trends in cocktails, spirits, fashion, art, and culture, • French language skills desirable but not essential, • A self-starter with creativity, drive, and a results-oriented mindset, • Calm under pressure, detail-focused, and consistently aiming for excellence, • Strong leadership skills with the ability to motivate and support a team, • Flexible availability, including evenings, weekends, and holidays Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea, housed in a beautifully restored 19th-century building beside Sloane Square station. The hotel features a rooftop restaurant, an intimate cocktail bar, and thirty thoughtfully designed bedrooms. Blending the heritage of the Cadogan Estate with a refined French sensibility, the hotel offers a private, elegant, and characterful environment. Independently run, we seek passionate individuals who take pride in their craft and are motivated to contribute to something special. Our people are ambassadors of the property — trusted to bring personality, precision, and pride to everything they do, while delivering a level of service that is warm, confident, and quietly exceptional. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Are you from a Senior Front Office or Hotel Operations background, passionate about creating unforgettable guest experiences and shaping the future of hospitality? Join PPHE Hotel Group as our Brand Operations & Guest Experience Manager, a fundamental role driving consistency, excellence, and innovation across our entire brand portfolio. This is an exciting chance to shape the guest experience across a dynamic, forward‑thinking hotel group. You’ll work closely with senior leaders, be the voice of the guest, and drive meaningful improvements across people, product, and performance. What you’ll do as Brand Operations & Guest Experience Manager: You’ll be the connector between Brand, Operations, Digital, Commercial, and Development teams, turning brand vision into real, tangible guest experiences. Your work will shape how our hotels operate, feel, and perform. In this role, you will: • Bring our brand strategies to life across all regions., • Drive and evolve brand standards and guest experience frameworks., • Introduce new guest experience initiatives informed by research, data, and feedback., • Oversee guest journey mapping, brand audits, mystery guest programmes, and survey insights., • Review sentiment & online reputation targets and review, • Manages and develop the use of the Service Optimisation system. Currently UNIFOCUS., • Champion ESG across all experience implementations., • Partner with Digital & Commercial Tech to roll out guest-facing technologies., • Use AI-powered insights to elevate service, optimise operations, and support decision-making., • Work with L&D to embed service culture and develop guest experience training., • Support hotel openings, renovations, and repositionings., • Collaborate with Brand Marketing to ensure consistent messaging and visual identity., • Analyse ROI, monitor trends, and identify opportunities to stay ahead of competitors., • What you bring as Brand Operations & Guest Experience Manager:, • Strong experience in brand operations, service quality, or multi-property hospitality roles., • Strategic thinking with hands‑on operational understanding., • A passion for hospitality and exceptional guest experiences., • Data fluency, curiosity, and comfort working with new technologies and AI insights., • Confidence partnering with senior stakeholders and influencing cross‑functional teams. Benefits you’ll receive: • 1 day from home per week, you’ll be in 4 days per week including Fridays, • 30 days of holiday per year - including bank holidays, increasing with years of service, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for work attire, • Travel season ticket loan, Ride to Work Scheme, • Annual team member parties and events, • Company pension plan If you’re ready to shape the future of hospitality, elevate guest experiences, and leave your mark across a global portfolio, we’d love to hear from you. Join us and help create memorable moments that matter.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Room Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings., • To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out., • To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager., • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs., • To attend training and meetings as and when required., • To assist in maximising productivity for the Department. About You The ideal candidate for this position will have the following experience and qualifications: • Previous experience in a 5* star luxury property preferably in London., • Should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel., • Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel., • Previous experience as Housekeeping Porter desirable., • A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!

Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite. Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As the department head, you’ll lead and develop the reception team while managing reservations strategy, guest profiling and service standards to support both exceptional hospitality and strong commercial performance. Key Responsibilities • Lead and manage the reception and reservations team, ensuring warm, professional and personalised guest welcomes at all times., • Oversee the full guest journey, including reservations, arrival flow, waiting experience and seating., • Manage reservations systems, table allocation, pacing, turn times and booking strategies to optimise covers and revenue., • Maintain accurate guest profiles, preferences and VIP recognition, supporting personalised service and loyalty., • Act as the main point of contact for guest enquiries and service recovery, resolving issues confidently and professionally., • Recruit, train, coach and schedule the reception team, driving performance, engagement and development., • Partner closely with FOH, Bar, Sommelier and Kitchen teams to ensure smooth service flow., • Monitor booking trends, no-shows and cancellations, providing insights to improve yield and operational efficiency., • Support marketing initiatives, events and local partnerships to drive reservations, private dining enquiries and repeat visits., • Ensure compliance with brand standards, health & safety, GDPR and company procedures. What We’re Looking For • Proven experience as a Reception Manager, Maitre’ D or senior reservations leader within a quality or luxury hospitality environment., • Strong understanding of reservations systems, guest profiling and service flow., • Confident team leader with experience managing, training and motivating others., • Exceptional guest-facing communication and service recovery skills., • Commercial awareness relating to covers, yield and guest behaviour., • Calm, organised and professional under pressure., • Excellent command of English., • Proof of eligibility to work in the United Kingdom. Benefits • Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway., • We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance., • Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: Training, development and international career opportunities., • Giving Back: Charity, community and sustainability initiatives., • Everyday Essentials: Meals on duty, uniforms, pension and holidays included.

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Duty Manager to join our Club teams, to provide an elite service to all our club members and any visiting prospects. \n As Duty Manager, you are Virgin Active’s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community. \n The Role \n\n • Oversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities.\n, • Complete all opening/closing procedures, including safety checks, presentation walks, and handover documentation.\n, • Act as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue.\n, • Maintain real-time oversight of club standards — cleanliness, atmosphere, music, temperature, equipment readiness — escalating issues to Facilities and GM as needed.\n, • Capture and share all hospitality wins, service recoveries, and best-practice examples in the Hospitality Tracker for review with the EM and GM.\n, • Provide operational support during peak periods, ensuring member flow, class transitions, reception coverage, and general service delivery run seamlessly.\n, • Anticipate what members need before they even say it, then deliver thoughtful, personalised gestures that leave them smiling.\n, • Lead “Hum, Sing, Shout” activations that surprise, delight, and create memories worth sharing.\n, • Celebrate milestones, first visits, 100th workouts, birthdays, in ways that feel real, heartfelt, and unforgettable.\n, • Coach colleagues to spot opportunities for extraordinary hospitality and give them the courage to act.\n, • Experiment with new ideas, activations, and pop-ups that make Virgin Active feel like nowhere else. \n, • A natural storyteller who can turn small details into big emotions.\n, • Previous experience of working in a customer centric role.\n, • Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.\n, • Emotional intelligence in spades: empathy, compassion, and connection come naturally to you.\n, • Good communication skills.\n, • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructor\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. \n So, we take value in recruiting only the very best Personal Training Manager to join our Club Management teams, to lead our Personal trainer Teams to provide our members with the finest fitness and wellness sessions in the industry. \n It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era. \n The Personal Training Manager is responsible for working alongside other club management to ensure that the in-club product offering is fully synchronized and available to our members. \n The Role \n\n • Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.\n, • Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.\n, • Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.\n, • Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.\n, • Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.\n, • Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.\n, • Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.\n, • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience across all our clubs. Every team member brings our values to life and upholds the highest Brand Standards so our members can enjoy world class facilities and service. \n\n We are looking for a Partnership Manager to join our Corporate Sales Department and help grow strategic relationships, events and experiences that extend the reach of our social wellness club. \n\n We are looking for a Partnerships Manager to help introduce new organisations and audiences to the unique social wellness experience Virgin Active offers. This role is responsible for developing and managing partnerships that generate new revenue while creating engaging events, activations and collaborations across our club network. \n\n Through creative partnerships and experiences, you will help bring our brand to new communities, strengthen existing relationships and unlock new commercial opportunities for the business. \n\n The Role \n\n\n\t • Develop and manage strategic partnerships that generate revenue and expand Virgin Active’s reach into new communities and organisations\n\t, • Plan and deliver partner events and experiences that showcase the Virgin Active club environment and our social wellness proposition\n\t, • Identify and sell additional services such as wellness workshops, group fitness sessions, health assessments and corporate wellbeing experiences\n\t, • Create and deliver engaging activations including challenges, events and collaborative campaigns that introduce partners to our clubs\n\t, • Work closely with club teams to coordinate and deliver activations across multiple locations, ensuring a seamless experience for partners and members\n\t, • Build and maintain a strong pipeline of opportunities, tracking progress and reporting on partnership performance and commercial outcomes\n\t, • Collaborate with Sales and Account Management teams to grow existing partnerships and identify upsell opportunities\n\t, • Represent Virgin Active externally, building relationships with organisations that align with our brand and wellbeing mission\n\t, • 3–5 years’ experience in partnerships, business development or commercial relationship management\n\t, • Strong commercial awareness with a track record of identifying, developing and closing opportunities\n\t, • Excellent stakeholder management and negotiation skills, with the ability to build trusted relationships\n\t, • Highly organised with the ability to manage multiple projects, partnerships and events simultaneously\n\t, • Self-motivated with the confidence to work independently in a fast-paced environment\n\t, • 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them\n\t, • Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%\n\t, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n\t, • Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.\n\t, • Life Assurance 4x your salary – which we hope you will not need.\n\t, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n\t, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n\t, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n\t, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n\t, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n\t, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n\t, • Access to ePoints, offering loads of online discounts to retailers.\n\t, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. \n\n We take value in recruiting the very best team members who work in our clubs in delivering a world-class member experience. We are now looking for a General Manager to join our Club Management Team. \n\n It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active. \n\n The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day. \n\n The Role \n\n\n\t • Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.\n\t, • Competitive bonus structure\n\t