London
The Hotel Hotel Café Royal enjoys an unrivalled setting at the intersection of Mayfair, Soho, and St. James. For over 150 years, it has been a destination for culture, conversation, and refined hospitality. Our 159 guestrooms and suites reflect understated luxury, where heritage meets contemporary elegance. Every experience is delivered with precision, care, and a deep respect for personalised service. The Role: As a Bar Supervisor within the Green bar, you will be responsible for overseeing the day-to-day operation of the bar, ensuring excellent customer service, maintaining high standards of drinks and presentation, and leading the bar team. The role combines hands-on bartending with supervisory, operational, and leadership responsibilities. Key responsibilities: Lead and supervise bartenders, barbacks, and other bar staff during shifts. Open and close the bar according to company procedures. Ensure consistently high standards of cocktails, drinks, service, cleanliness, and presentation. Prepare and serve cocktails, wine, beer, spirits, and other beverages to a high standard. Train and coach new and existing team members. Allocate duties, manage breaks, and coordinate the team during busy periods. Monitor stock levels and assist with ordering, deliveries, stock rotation, and inventory. Control wastage, breakages, portion sizes, and beverage costs. Ensure the bar is fully stocked, organised, clean, and ready for service. Handle customer enquiries, complaints, and service issues professionally. Ensure responsible alcohol service and compliance with licensing and health & safety requirements. Monitor cash handling, tills, payments, and end-of-shift procedures. Communicate effectively with management, kitchen, floor staff, and other departments. Help develop and maintain cocktail and drinks menus. Maintain recipes and ensure drinks are made consistently. Support the Bar Manager with rotas, training, stocktaking, ordering, and general administration where required. Lead by example and maintain a professional, positive, and energetic working environment. Take responsibility for the bar operation in the absence of the Bar Manager. Skills and experience Previous experience as a bartender, senior bartender, or bar supervisor. Strong knowledge of cocktails, spirits, wine, beer, and bar service. Excellent customer-service and communication skills. Ability to lead and motivate a team. Strong organisation and time-management skills. Ability to remain calm and effective under pressure. Good understanding of stock control, wastage, and beverage costs. High attention to detail. Knowledge of licensing, hygiene, and health & safety requirements. Flexible approach to working evenings, weekends, and busy service periods. The Benefits: Access to heavily discounted friends and family rooms rates Two complimentary rooms nights per year (after 1 year of employment) Up to 50% colleagues discount in all our food and beverage outlets Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments) Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January) Christmas celebrations, including colleague lunch, childrens party and Christmas gift Automatic membership of the companys life assurance scheme from day one Generous discounts on retail and dining in Central London through the West End Club app Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments A variety of external benefits including gym discounts and free eye tests Season ticket loan A wide range of both internal and external training and development programmes to support all of our colleagues career progression The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday TPBN1_UKCT