Service Desk Analyst
10 hours ago
Brighton
đ Tier 3 Service Desk Analyst Weâre looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in London. This is a hands-on, high-impact role for someone who thrives in complex technical environments, takes full ownership of issues, and enjoys improving how IT support operates at scale. đ§ What youâll do ⢠Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking, ⢠Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune, ⢠Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security), ⢠Support IT projects such as office buildouts, acquisitions, application rollouts, and hardware refreshes, ⢠Develop automation opportunities using scripting and workflow tools, ⢠Create and maintain SOPs, documentation, and knowledge base articles, ⢠Mentor Tier 1 and Tier 2 analysts and help improve overall service quality đĄ What weâre looking for ⢠5+ years in IT support with strong Tier 3 / advanced troubleshooting experience, ⢠Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace, ⢠Experience with VPNs, SSO, endpoint security, and compliance practices, ⢠Strong documentation skills (SOPs, troubleshooting guides, technical write-ups), ⢠Experience with ticketing systems such as Zendesk or similar, ⢠Strong communication, problem-solving, and ownership mindset đ Nice to have ⢠Experience with Slack, Zoom, and collaboration tools, ⢠Exposure to AV / conference room technology, ⢠Experience in high-growth or M&A environments, ⢠Familiarity with NIST, ISO 27001, or SOC 2 frameworks, ⢠Interest in mentoring or stepping into leadership responsibilities đ Location: Onsite job in Brighton and Westin London City If you enjoy solving complex technical challenges, improving systems, and supporting a modern IT environmentâthis role is for you.