Customer Service Specialist
hace 4 días
Sheffield
Customer Service Specialist – Sheffield – Up to £34,000 (Hybrid)\n \n Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.\n \n This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders. \n \n Benefits:\nFlexible working hours\n25 days holiday plus BH\nHybrid working\nCompetitive salary\nExcellent working environment\n Customer Service Specialist Responsibilities:\nLiaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships\nEnsuring orders are processed in a timely fashion in order to meet cut-off deadlines\nHandling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders\nOrganising all documentation and certifications as necessary for export orders\nWorking cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements\nSupporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities\n Required Skills & Experience:\nDeep sea export experience is essential\nExport documentation experience\nProven customer service experience within a similar role\nExcellent communication skills, able to work effectively within a team and build customer relationships\nIT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc \n If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.\n \n Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire