European Account Executive (Bilingual) - London or France based
3 days ago
London
Job Title: European Account Executive (Bilingual) - Full-time, Permanent, London or France Based Reporting to the European Country Manager, you will be responsible for the administrative management and operational follow-up of European customer accounts (distributors and retailers) for one or more brands. You will also work in coordination with sales, marketing and operations teams, within an international, retail-focused B2B environment. You must also be a proficient French speaker, and be fluent/bilingual in English. This role can either be based in London or France - if London based, you must be available to travel to France once a month. About us: HSNF is redefining beauty, growing year after year with trusted and loved brands, delivering professional-quality products. Mylee and Magnitone, our stars, are found nationwide in top UK retailers like Boots, Superdrug, and Holland & Barrett, and online at ASOS, Beauty Bay, and Amazon. And we’re just getting started. Mylee is the UK’s No. 1 At Home gel nail brand, and Magnitone’s latest innovation, Face Rocket, took home the 2024 Pure Beauty Award. With bold plans for European expansion and a focus on high-growth categories, HSNF is ready to lead the future of beauty. What you’ll be doing: Administrative management of European accounts • Manage the processing of B2B customer orders, including deadline tracking and communication regarding any stock constraints or shortages., • Act as the main point of contact for enquiries related to orders, deliveries and shipments., • Handle returns, credit notes, authorisations and claims (losses, damages)., • Use customer platforms as well as ERP and CRM systems to manage and monitor accounts., • Manage product listing forms, account set-up documentation and the implementation of new product lines., • Ensure the day-to-day administration of sales, wholesale activity and stock planning. Operational coordination and customer relationship • Provide operational support to customer accounts and distribution partners in the delivery of commercial plans and trade marketing activities., • Support customers and distributors in analysing stock requirements, building forecasts and tracking orders., • Contribute to the preparation and follow-up of sales meetings., • Work closely with sales, operations and supply chain teams to ensure stock availability and smooth order execution and delivery. Reporting, analysis and performance tracking • Prepare weekly and monthly reports (sales, SKU-level analysis)., • Analyse in-store sales data (sell-out – sourced from point-of-sale systems) to monitor product performance., • Carry out ad-hoc analyses to support operational and commercial needs. Operational marketing support • Coordinate with marketing teams to manage the transmission of creative briefs and the timely delivery of marketing assets., • Ensure that all content and materials provided to retailers comply with brand guidelines. Key Skills & Experience: • Degree in business, marketing, management or equivalent., • Proficient French speaker, fluent/bilingual in English., • Strong working knowledge of Excel (lookup functions, pivot tables)., • Comfortable using Word, PowerPoint and Canva., • Ability to quickly learn and work with ERP, CRM and customer platforms., • Clear and structured communication skills, both written and verbal., • Strong organisational skills, attention to detail and ability to meet deadlines., • Autonomous, team-oriented and able to coordinate with multiple stakeholders., • Analytical mindset with a solution-oriented approach., • Experience in a similar role, ideally in a B2B, retail or international environment., • Good knowledge of the French retail landscape, ideally within the cosmetics sector, is an advantage. Education & Qualifications: • Degree in business, marketing, management or equivalent. Compensation: • Competitive salary., • Company pension plan., • For London based employees - Hybrid working - 2 days in the London office (Tuesdays and Thursdays), 3 days from home (Mondays, Wednesdays, Fridays) - Travel to France once a month for an overnight stay, • 31 days of annual leave (inclusive of bank holidays), increasing to 33 days after 2 years and 36 days after 5 years of service., • Birthday Day Off, • Complimentary products and exclusive brand discounts., • Complimentary snacks and drinks in the office., • Access to weekly group PT sessions (for London based employees), and a 24-hour Employee Assistance Program (EAP). We welcome applications from all qualified candidates; however, at this time we are unable to provide visa sponsorship. For London based employees: you must have the right to work in the UK to be considered.