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Monday to Friday Office Angels are proud to be supporting this global business in their search for a SAP Administrator. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

Customer Insight & Intelligence Analyst Up to £30,000 - £34,000 per annum, dependent on experience Permanent Folkestone Hybrid We are looking for a Customer Insight and Intelligence Analyst to join Sagas Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, youll report to the Customer Insight & Intelligence Lead and will be a part of driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. The Customer Insight and Intelligence Analyst supports the transformation of customer data into actionable insights that drive improvements across the customer journey. Youll help to produce reports, dashboards, and presentations, and will work closely with the Lead and cross-functional teams to ensure insights are delivered accurately and efficiently. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a circa twice a week, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Customer Insight and Intelligence Analyst youll be responsible for colllecting, cleaning, and preparing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics. Other responsibilities will include: Conducting descriptive and diagnostic analyses to identify trends, pain points, and opportunities for improvement. Supporting the development of dashboards, reports, and presentations that communicate findings clearly to stakeholders. Assisting in mapping and analyzing end-to-end customer journeys, highlighting friction points and supporting prioritization of interventions. Collaborating with CX, product, marketing, operations, and technology teams to ensure data and insights are available for decision-making. Monitoring the impact of changes and support the measurement of outcomes and refinement of strategies. Ensuring data integrity and compliance with data management best practices, working with IT and data governance teams as needed. Staying informed about the latest tools and techniques in customer analytics and data science. The Ideal Candidate As our Customer Insight & Intelligence Analyst you will have experience in data analysis, business intelligence, or customer insight. Ideally you will have experience working with the Insurance industry, but we consider applicants from customer focused or regulated areas. You will also be able to demonstrate the following skills and experiences; Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI; Python or R is a plus). Experience working with multiple data sources (VoC, complaints, transactions, journey analytics, etc.). Ability to translate data into clear, actionable findings. Strong attention to detail and organizational skills. Good communication and teamwork skills. Understanding of data privacy, compliance, and governance requirements. Bachelors degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) or equivalent experience. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent Folkestone Hybrid We are looking for a Customer Insight and Intelligence Lead to join Sagas Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, youll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, youll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sourcesincluding Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metricsthe role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a week, allowing us to collaborate and share success as a business. There will also be bi-weekly visits to London Kings Cross to meet with the rest of the leadership team. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes. Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques. Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements. Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention. Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results. Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed. Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI). Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.). Ability to translate complex data into clear, actionable insights and recommendations. Excellent communication and stakeholder management skills. Experience with customer journey mapping and process improvement methodologies. Knowledge of data privacy, compliance, and governance requirements. Bachelors degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Technical Business Analyst Salary £37,000 - £43,000 Permanent Folkestone Hybrid Here at Saga, were looking for a Technical Business Analyst to come on board our Enterprise Application Development team. Your initial projects will include working across our high-profile Insurance transition, as well as being integral in the new partnership development in our Money business. Youll be progressing your career within an integral part of Sagas Technology Community, where youll be focused on understanding the needs of the organisation and developing technical business requirements in support of projects across all of Sagas businesses. Systems and data will feature frequently in your working day, and youll be supporting the conversations that provide recommendations to enhance systems architecture, and to improve data integrity & quality. Youll be proactively communicating and collaborating with external and internal customers and stakeholders to clearly elicit, analyse and articulate business requirements and translate them to technical requirements, ensuring all stakeholders have a clear understanding on what's being delivered (essentially making sure you can communicate to both technical and non-technical stakeholders to ensure everyone understands what the requirements are and what needs to be delivered). We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 1-2 times a week, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As a Technical Business Analyst you will be responsible for assisting with project definition, translating business requirements into technical specifications. Function as an interface for technical delivery both internally and with 3rd party partners and service providers. Supporting multidisciplinary teams in designing, developing, documenting, testing, and delivering solution designs. Documenting designs & requirements needed to institute proposed updates. Facilitating Data Mapping workshops and documenting future state data architecture. Working alongside technical teams to ensure proposed solutions are achievable and fully documented. Proactive stakeholder engagement. Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Assist with review of test scripts to ensure that all functional requirements are being tested. Assist with defect triage. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Adhere to Company and Departmental standards and recommend improvements where appropriate. Engaging and inputting into architectural strategy, governance, and policy. The Ideal Candidate As one of our Technical Business Analysts youll be able to determine and articulate comprehensive business requirements (both functional and non-functional). We are open to Analysts with experience across any industry, however if you have multi industry experience this will be of advantage in navigating Sagas portfolio of business units. Other skills and experience required include: Data mapping and ETL processes Web Services Design Creating/running SQL queries Some basic exposure to programming. Understanding of business process modelling, RAD (Role Activity Diagrams) and UML modelling. Ability to critically-evaluate information gathered from multiple sources, decompose high-level information into detail, build up detail from low-level information and determine the true underlying requirements. Elicit requirements using various techniques such as site visits, interviews, research, observation, document analysis, requirements workshops, surveys, business process reviews, use cases, scenarios, business analysis, task and workflow. Ability to create and deliver clear presentations and to facilitate workshops to gain and agree requirements and solutions. Understanding of change management. Demonstrate experience (both technical and business centric) of application solutions. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KH1 TPBN1_UKTJ

Basic Up to £80k + Package + Paraplanning + Quarterly Bonuses - all clients provided, no business development required, no networking, no need to bring any clients Our Client one of the most popular and well known blue chip firms in the country are expanding their business model across the UK. They provide holistic financial planning advice to HNW clients. Their success has been recognised through prestigious awards and significant growth. We are interested in hearing from top performing qualified Financial Planner, Financial Advisors/IFA’s/Wealth Managers who are looking to progress their careers and deal with qualified clients. This is a wonderful opportunity for a successful and established Financial Planner to grow their business with the full support of clients provided, process and systems, research and paraplanning support all in place. The Company offer an excellent package including an excellent basic salary, uncapped quarterly bonuses, annual bonuses, full home office set-up, pension scheme, 25 days holiday (excluding bank holidays) and much more. To apply for the Financial Planner role, you must have: • the legal right to work in the UK, • a demonstrable proven track record of consistent success within your current role, • full Diploma in financial planning, • Evidence of commitment to previous employers

You will be responsible for generating new business through. UK – London / Home Counties (Hybrid). J3291 – Business Development Manager / Director.

A leading healthcare provider in Bedford seeks an experienced Nursing Home Manager to lead their facility. Candidates should have prior management experience in a nursing home and a strong understanding of CQC standards.

Auditor – Invoice Finance – M4 Corridor and Home Counties. A highly successful Invoice Finance business seeks an Auditor to join their team in the South of England. This is a field-based role responsible for undertaking full client audits of small, medium, and larger corporate organisations in t

You’ll spend your time speaking to potential customers over the telephone, generating new business sales. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a dif

World-leading industrial gases and engineering company urgently require an experienced Business Development Manager to identify, develop and deliver new business growth opportunities. Develop and implement business development strategy considering pricing, new business development, new services and

We are seeking an experienced and compassionate Home Manager to lead a small, well-established nursing home in Bedford. Proven experience as a Home Manager or Deputy Manager in a care home setting. This is a fantastic opportunity for a motivated and hands‑on professional to manage a close‑knit t

We’re seeking a Business Development Manager to cover the Southern Home Counties & Wessex region, driving new business opportunities while nurturing key existing accounts across sectors such as Local Authorities, Housing Associations, Education, Health, Commercial, and Retail & Leisure. Business D

A leading UK care provider is seeking an experienced Home Manager to oversee a small nursing home in Bedford. Ideal candidates will have care home management experience and a passion for delivering person-centred care.

The Home-Based Sales Manager will receive a competitive salary negotiable after trial period, £20K to £30K. Fully remote role, working comfortably from home, 9am to 5pm. Enjoy the autonomy to manage and generate sales across the entire UK all from the comfort of your home.

A leading agricultural consultancy in the United Kingdom is looking for a professional experienced in Farm Business Consultancy.

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Collaborate with peers and other key company’s stakeholders supporting the business: Product, Implementation, Ope

Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit a Home Manager to lead a large Nursing Home in the Bedford area of Bedfordshire. A proven track record of marketing and business skills within the private care sector, run

We're looking for a Lead Technical Business Analyst to join our Product & Innovation team—someone who thrives at the intersection of complex technical systems and business value delivery. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company

J3291 – Business Development Manager / Director. Business Development Manager / Director. You will be responsible for generating new business through.

A leading healthcare provider in Bedford seeks an experienced Nursing Home Manager to lead their facility. Candidates should have prior management experience in a nursing home and a strong understanding of CQC standards.

We are seeking an experienced and compassionate Home Manager to lead a small, well-established nursing home in Bedford. Proven experience as a Home Manager or Deputy Manager in a care home setting. This is a fantastic opportunity for a motivated and hands‑on professional to manage a close‑knit t

Auditor – Invoice Finance – M4 Corridor and Home Counties. A highly successful Invoice Finance business seeks an Auditor to join their team in the South of England. This is a field-based role responsible for undertaking full client audits of small, medium, and larger corporate organisations in t

We are currently recruiting for a Software Engineer to join their busy client who is rapidly expanding on a remote home working basis.