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We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Account Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Account Coordinator Location: Whitstable, Kent Salary: £27,000 - £30,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to £50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progressionAs a Customer Account Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company.Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate levelNext steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role? Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement? Customer Account Coordinator Location: Whitstable, Kent Contract: Permanent Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm About the Role Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle. Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home. As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery. Key Responsibilities • Process customer quotations and sales orders in line with company KPIs., • Build and maintain strong customer relationships, providing outstanding service at every stage., • Prepare accurate quotations, pricing, and lead times using internal systems and procedures., • Proactively follow up quotations and support order conversion., • Monitor and manage customer orders through to shipment., • Communicate regularly with customers throughout the quotation and order lifecycle., • Liaise with Commercial, Procurement, Product Management, and other internal departments., • Investigate and escalate customer complaints where appropriate., • Identify opportunities for cross-selling and up-selling products and services., • Support Business Development Managers with customer and order information., • Maintain accurate records and customer data within company systems. About You • Previous experience in customer service, sales support, account coordination, or a similar customer-facing role., • Strong communication and relationship-building skills., • Excellent organisational skills and attention to detail., • Good commercial awareness and confidence working with pricing and quotations., • Strong IT skills, including Microsoft Office applications., • Ability to work proactively and manage multiple priorities., • Experience within a manufacturing, engineering, or technical environment would be advantageous. Benefits • Quarterly bonus scheme, • Matched pension contributions, • Life assurance, • Enhanced family-friendly policies, • Employee assistance programme, • Subsidised staff restaurant, • Holiday purchase scheme, • Cycle to work scheme, • Electric vehicle salary sacrifice scheme, • Discounted gym membership, • Free onsite parking, • Ongoing training and development opportunities About Morgan Jones Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie and Data Retention Policy which can be found on our website. Due to the high volume of applicants we receive, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn

Sales Manager £50,000 - £55,000 + Hybrid Working + Product Training + Progression + Excellent Company Benefits Whitstable, Kent (Commutable from: Canterbury, Herne Bay, Faversham, Sittingbourne, Margate, Ramsgate, Ashford) Are you a Sales Executive with a passion for sailing, looking to combine your commercial experience with your personal interests whilst joining a specialist company offering product training and long-term progression? On offer is a highly varied and autonomous role where you will develop relationships with dealers, distributors and end users across the sailing industry, with the flexibility to split your time between customer visits, home and the company office. This company are specialists within the Marine industry, they are now looking to expand their sales team as they continue to grow their presence within the market. In this varied role, you will be responsible for developing new and existing B2B relationships, product training will be provided allowing you to combine your sales ability with your understanding and enthusiasm for sailing. This position would suit someone from a sales background with a genuine knowledge and interest in sailing, looking for an autonomous hybrid position offering specialist product training and long-term career opportunities. The Role: B2B sales across the sailing / marine industry Hybrid role covering customer visits, home and office working Full product training and long-term progression opportunitiesThe Person: Sales experience from any industry Genuine sailing knowledge / experience Commutable to WhitstableRise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates