Floating Support Worker
23 hours ago
Southend-On-Sea
Floating Support Worker We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence. Position: Floating Support Worker Salary: £28000pa Location: Southend-on-Sea Hours: Full time, with some evening/weekend flexibility Contract: 12-month fixed term Closing date:20th January 2026 About the Job: This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness. Key responsibilities include: • Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety., • Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans., • Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities., • Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns., • Identifying early tenancy risks and taking proactive steps to prevent homelessness., • Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations., • Maintaining accurate, strengths-based case notes and outcomes using internal systems., • Supporting clients to build confidence through education, training, volunteering and community participation., • Facilitating group activities that promote belonging, empowerment and psychological safety., • Caseloads are varied and dynamic, typically up to 30 clients, and you’ll work closely with colleagues across the service to ensure holistic, coordinated support. About You • You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You’ll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use., • You will also bring:, • Strong understanding of trauma, psychological safety and how trauma affects engagement., • Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits., • Ability to build trusting relationships with people who may distrust services., • Skills in de-escalation, grounding techniques and supporting emotional regulation., • Confidence managing a community-based caseload independently., • Good IT and record-keeping skills, plus basic numeracy for budgeting and bills., • A non-judgemental approach to supporting clients with home safety, clutter and cleanliness., • Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion., • Flexibility to work some evenings, weekends and bank holidays is required. About the Organisation You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery. Other roles you may have experience of could include: Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.
