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Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? \n Join us as our Welfare & Income Assistant \n Full Time - 35 hours per week \n Permanent \n Office Location: Croydon \n Patch Area: Croydon, Sutton & Bromley \n Hybrid working (2 days in the office, alongside resident visits and community-based working) \n Salary: £30,754.50 per annum \n Benefits on offer: 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. \n Interview Date: 22 July 2026 \n Closing Date: 14 July 2026 @ 23:59 \n We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. \n Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. \n This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. \n Essential Requirements \n Full UK driving licence \n Basic DBS check \n Right to work in the UK \n What You'll Bring to ccha \n Experience of working with vulnerable people. \n Experience within housing, support services, customer service or a similar resident-focused environment. \n Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. \n Strong communication and relationship-building skills. \n Good organisational and IT skills. \n The ability to manage a varied workload and work independently when required. \n A commitment to delivering excellent customer service and positive outcomes for residents. \n About Us \n Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. \n We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. \n If you're interested, please apply via where the full job description can be found. \n Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker

Benefits and Welfare Advisor (Outreach Worker) An excellent opportunity for a motivated and compassionate professional to deliver tailored welfare and benefits advice, helping residents in the Local area access financial support, manage debt, and improve their overall wellbeing. If you’ve also worked in the following roles, we’d also like to hear from you: Welfare Rights Officer, Money and Benefits Advisor, Welfare Officer, Benefits Officer, Income Maximisation Advisor, Financial Inclusion Worker, Social Welfare Caseworker, Welfare Rights Advisor, Benefits Caseworker SALARY: £33,000 - £36,000 per annum (depending on experience) LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Benefits and Welfare Advisor (Outreach Worker) Worker to join the organisation’s community-focused service team. As a Benefits and Welfare Advisor (Outreach Worker) you will provide one-to-one support for residents experiencing difficulties with benefits or financial hardship. You’ll deliver expert advice on welfare entitlements, assist with new and existing claims, and liaise with agencies such as the DWP and local authorities. The Benefits and Welfare Advisor (Outreach Worker) will play an essential role in empowering residents to improve financial stability, manage debt, and maintain their independence through guidance, advocacy, and education. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Benefits and Welfare Advisor (Outreach Worker) include: • Provide Specialist Advice: Support residents with new and ongoing claims for benefits such as Universal Credit, ESA and PIP, • Advocate for Residents: Liaise with the DWP, Housing Benefit teams and other agencies to resolve issues and ensure accurate claims, • Facilitate Appointments: Arrange and accompany residents to Job Centre or agency meetings, acting as an advocate when required, • Address Financial Issues: Assist residents in managing arrears and negotiating repayment plans to improve financial stability, • Promote Financial Education: Provide budgeting guidance and collaborate with financial inclusion teams to encourage money management skills, • Coordinate Support: Maintain close communication with support workers and external agencies to ensure holistic assistance, • Maintain Records: Accurately record casework in line with data protection regulations and organisational procedures, • Empower Residents: Educate residents on their rights, responsibilities and entitlements to foster independence, • Safeguard Residents: Identify and report safeguarding concerns, ensuring all actions follow policy and procedure CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of providing welfare benefits advice or casework, • Strong understanding of the UK welfare benefits system and entitlement criteria, • Excellent communication and advocacy skills with empathy and professionalism, • Organised and able to manage competing priorities effectively, • Confident IT user, including Microsoft Word and record management systems, • Awareness of safeguarding principles and commitment to equality and diversity DESIRABLE • Knowledge of debt advice and financial inclusion services, • Familiarity with supported housing environments, • Proficiency in Excel or PowerPoint for reporting and presentations This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14869 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ

Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? Join us as our Welfare & Income Assistant Full Time - 35 hours per week Permanent Office Location: Croydon Patch Area: Croydon, Sutton & Bromley Hybrid working (2 days in the office, alongside resident visits and community-based working) Salary: £30,754.50 per annum Benefits on offer: 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. Interview Date: 22 July 2026 Closing Date: 14 July 2026 @ 23:59 We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. Essential Requirements Full UK driving licence Basic DBS check Right to work in the UK What You'll Bring to ccha Experience of working with vulnerable people. Experience within housing, support services, customer service or a similar resident-focused environment. Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. Strong communication and relationship-building skills. Good organisational and IT skills. The ability to manage a varied workload and work independently when required. A commitment to delivering excellent customer service and positive outcomes for residents. About Us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. If you're interested, please apply via where the full job description can be found. Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team. You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents. This is a fully remote position with an immediate start available. Key Responsibilities • Assess and process claims for Housing Benefit and Council Tax Reduction, • Administer Discretionary Financial Support schemes, including Homeless Prevention Grants, • Ensure all work is completed in line with relevant legislation and local policies, • Maintain accurate records and case notes on the system, • Calculate entitlements and verify supporting documentation, • Handle customer queries across multiple channels (phone, email, written correspondence), • Work to performance targets and turnaround times ✅ Requirements • Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims, • Strong working knowledge of relevant Benefits legislation and procedures, • Experience using Northgate / NEC Revenues & Benefits system (essential), • Ability to manage a high-volume caseload accurately and efficiently, • Strong numerical and analytical skills, • Excellent communication skills with the ability to engage diverse customers

Temporary Accommodation Officer (SO2) - Complaints Team Location: 6 Brixton Hill, London SW2 1RW Contract: Temporary (12 weeks) Hours: 35 hours per week Working Pattern: Hybrid - 2 days office / 3 days remote (subject to service requirements) Start Date: 20 July 2026 Rate: £216.39 per day About the Role Lambeth Council is looking for an experienced Temporary Accommodation Officer to join our Temporary Accommodation Complaints Team within the Housing Needs Service. This is an exciting opportunity for a housing professional with strong complaint handling experience to play a key role in delivering high-quality services to residents living in temporary accommodation. You will be responsible for managing a varied caseload of complaints and enquiries, ensuring timely, accurate and customer-focused responses while working collaboratively with internal teams and external partners. Your work will directly contribute to improving services and supporting some of the borough's most vulnerable residents. Key Responsibilities As a Temporary Accommodation Officer within the Complaints Team, you will: Manage and respond to Members' Enquiries, Stage 1 and Stage 2 Complaints, and Local Government and Social Care Ombudsman (LGSCO) investigations. Investigate complaints thoroughly, gathering evidence and liaising with internal departments, temporary accommodation providers and external agencies. Produce clear, accurate and comprehensive written responses within agreed timescales. Identify service failures and recommend improvements to enhance customer experience. Monitor complaint trends and provide management information to support service development. Maintain accurate case records and ensure compliance with data protection and council policies. Build positive relationships with residents, landlords, managing agents and accommodation providers. Support the wider Temporary Accommodation Service where required, including issues relating to property standards, tenancy management, anti-social behaviour, and resident welfare. About You We're looking for someone who has: Experience working within temporary accommodation, homelessness or housing services. Proven experience managing Members' Enquiries, Stage 1 and Stage 2 complaints, and ideally Local Government Ombudsman cases. Excellent written communication skills with the ability to produce high-quality complaint responses and reports. A sound understanding of homelessness legislation, housing law and temporary accommodation management. Experience managing a busy caseload, meeting deadlines and working independently. Strong investigation, negotiation and problem-solving skills. Experience working with vulnerable households and delivering excellent customer service. Confidence building effective relationships with internal stakeholders, landlords, managing agents and accommodation providers. Essential Knowledge & Experience You will demonstrate: Knowledge of homelessness legislation, housing law and best practice relating to temporary accommodation. Understanding of property standards, health and safety requirements and housing regulations. Experience working with diverse and vulnerable customers. Experience monitoring performance, managing contracts or working with external providers. Excellent organisational skills with the ability to prioritise competing demands. Commitment to equality, diversity and safeguarding. Why Join Lambeth? You'll be joining a committed Housing Service focused on delivering excellent outcomes for residents. This role offers the opportunity to make a real difference by improving services, resolving complex issues and ensuring residents receive a fair, responsive and professional service. If you're an experienced housing professional with a strong background in complaints handling and a passion for delivering excellent customer service, we'd love to hear from you

Housing Options Officer Location: Lambeth, London Pay Rate: £30.67 per hour (Umbrella) Contract: Full-Time | Temporary/Agency Start Date: ASAP Help Prevent Homelessness and Change Lives We are currently recruiting for an experienced Housing Options Officer to join a busy Housing Needs team in Lambeth. This is an excellent opportunity to play a vital role in preventing and relieving homelessness, supporting vulnerable residents, and delivering high-quality housing advice in line with current homelessness legislation. Working in a fast-paced local authority environment, you'll manage a diverse caseload, carrying out housing needs assessments, developing personalised housing plans, and helping residents secure sustainable housing solutions. Key Responsibilities • Undertake comprehensive housing needs assessments and create personalised housing plans in accordance with the Homelessness Reduction Act 2017., • Manage a complex caseload of households who are homeless or threatened with homelessness., • Deliver effective homelessness prevention and relief through advice, negotiation, mediation, and advocacy., • Assess homelessness applications under Part VII of the Housing Act 1996 and make recommendations on statutory duties., • Provide housing advice through face-to-face appointments, telephone enquiries, and customer drop-in services., • Assess temporary accommodation needs and arrange placements where appropriate., • Work closely with private landlords, registered providers, support agencies, and internal teams to secure sustainable housing outcomes., • Support residents affected by welfare reform, helping them access affordable housing options and maximise their income., • Maintain accurate, detailed case records and ensure compliance with legislation, statutory guidance, and local authority procedures. About You To be successful in this role, you will have: • Previous experience working as a Housing Options Officer, Homelessness Prevention Officer, or in a similar local authority housing role., • Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 (Part VII), and current homelessness legislation., • Experience managing a busy and complex homelessness caseload., • Excellent negotiation, mediation, and problem-solving skills., • Experience working with vulnerable individuals and families in challenging situations., • Strong communication and customer service skills with the ability to build positive relationships., • Excellent organisational skills and the ability to prioritise competing demands., • Experience using housing management and case management systems. What's on Offer? • £30.67 per hour (Umbrella)., • Full-time agency contract., • Immediate interview and quick start available., • Opportunity to work within a busy and supportive Housing Needs team., • Gain valuable experience in a high-performing London local authority., • Make a meaningful difference by helping residents avoid homelessness and secure sustainable accommodation. If you have the experience, knowledge, and commitment to delivering high-quality homelessness prevention services, we'd love to hear from you. Apply today for immediate consideration. For more information contact Natasha Haddon

MMP Consultancy are looking to recruit a Housing Officer to join a Housing Provider based in South East London. As a Housing Officer you will be required to respond to reports of anti-social behaviour, tenancy changes, safeguarding concerns and other tenancy related issues as per job description. The role requires excellent customer service and organisational skills and an ability to be able to work independently as well as part of a team. Please note, a Full UK driving licence and vehicle it NOT required for this position. Duties: To work as part of a team dealing with all aspects of estate and tenancy management. Be the point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the client's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.Person Specification: Proven experience in the housing sector, preferably with a Local Authority or Housing Provider. Strong customer service skills with a commitment to delivering high standards. Experience in supporting vulnerable clients, demonstrating empathy and understanding. Excellent time management and organisational skills. Familiarity with housing policies and procedures, ensuring compliance and best practices Experience of using Northgate Knowledge of tenancy management and legislation

If you’ve also worked in the following roles, we’d also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer. A rewarding opportunity for a Support and Wellbeing Office

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer:. Essential Requirements of the Housing Support Officer:.

Seeking a resilient Housing Support Officer to empower clients to develop independence and daily living skills through housing management and daily support, aiming for positive outcomes.

As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve.

My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support. We support flexible working and offer a range of family-friendly benefits. We offer a sick pay scheme to our frontline

Access to wellbeing and support tools. As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories t

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the

As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.

As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care

This role involves supporting veterinarians and veterinary nurses in providing high-quality care to animals. Supporting laboratory tasks such as sample collection, processing, and analysis.

Supporting with clinical duties, including supporting the nurse to observe, issue medication, review care plans and accurate record keeping. My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and

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Implement behaviour support plans and positive behaviour strategies in line with care plans. This role involves supporting children and adolescents with conditions such as. You will play a vital role in helping young people feel safe, understood, and supported in their daily lives.

Key Responsibilities: Responding to resident enquiries and providing clear, customer-focused communication about EV charging Supporting desktop site reviews, site selection, and delivery planning for EV charge point locations Coordinating consultation notices, reviewing consultation responses, and

Education for Industry Group .FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX .EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and appre

Alongside front-of-house responsibilities, you will provide light administrative support to ensure the smooth day-to-day running of the office. Key Responsibilities Welcome and assist clients and visitors with professionalism and warmth Manage incoming calls and direct them appropriately Handle inc

Community Care Assistant (Driving Role) – Bromley.London Borough of Bromley (local rounds).Permanent | Part-time | Full-time | Flexitime.You will be travelling between local clients’ homes in the .Experience is welcome but .What We Offer (Why People Choose Us).Driving role – own car

We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge.

To support the Managers role in providing high quality care and support to SweetTree clients and assist in managing the Support Worker team. Responsible for auditing Daily Support Records and escalating any concerns to the Support Manager. Responsible for auditing the enactment, accuracy and day-to-

In return for your hard work, you will receive support and guidance through your journey at Mission Care, as well as opportunities to progress your career.

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.As our Night Receptionist, you are the first and last person our guests see.Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.A

Nursery to Sixth Form, offering a welcoming and supportive working environment. Support the smooth running of the school office through administrative duties, maintaining accurate records and assisting with admissions and attendance processes. Work collaboratively with teaching and support staff to

Temporary School Receptionist Required in Deptford, London.The booking starts Asap until 14th August.Hours from now till 17th July 8am to 4pm.Hours from 20th July to 14th August 9am to 5pm.Applicants must have School Receptionist experience, have worked with Sims and Parent Pay.Applicants must be ab

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Monitor the Academy camera system to support the safeguarding of students and staff. Assist the Attendance Officer with primary attendance.

Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

This is a pivotal front-of-house role, requiring someone who can provide exceptional administrative support while acting as the first point of contact for students, parents, visitors and staff. Supporting attendance, admissions and general school administration. Providing administrative support to t

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel.This beachside location, just outside Weston-s

We offer a supportive staff team, a state of the art building, opportunities for career progression and students who are genuinely interested, engaged and highly moti.

Receptionist *luxury hotel*.OTE per annum, plus other exciting benefits and perks!.Holiday allowance starting at 28 days and increasing with length of service to 36 days.Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.Excellent

Hotel Indigo & K West Spa Shepherds Bush.Spa & Wellbeing sanctuary offers a refined retreat where thoughtful service and genuine care define every experience.If you thrive on creating memorable moments, building meaningful connections, and delivering service with grace and professionalism, we'd love

We are currently recruiting for a.Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.Various flexible hours available.You will be responsible for g

Its knowing that the world is yours that you can build your career across global destinations while being part of one warm, supportive and passionate family.