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Chief Customer Officer - Magenta Living Magenta Living is proud to be Wirral’s largest social landlord, rooted in the communities we serve. We were born here, and we’ll always be Wirral first. But our impact reaches further, because the places and people beyond Wirral matter just as much to us. Our purpose is simple: to empower people and do the right thing, every time. We’re on an ambitious transformation journey, built on community, innovation and financial sustainability. Now, we’re looking for a visionary Chief Customer Officer (CCO) to join our Executive Leadership Team. Why This Role Matters As CCO, you’ll shape the future of Magenta’s customer and community strategies. You’ll make sure the customer experience sits at the heart of every decision, service and interaction. This is a strategic leadership role for someone who can balance commercial insight, community impact and regulatory awareness – driven by our passion for doing the right thing for our customers, colleagues and communities. Reporting to the Chief Executive, you will lead a wide remit encompassing Neighbourhoods, Supported Housing, Allocations, Contact Centre, Income, Community Safety, Complaints and Social Impact. Your responsibilities will also include acting as the Officer Responsible for Complaints and working alongside the Chief Property & Investment Officer to ensure joined-up, customer-focused service delivery. What you’ll do • Lead the creation and delivery of business strategies that put customers and communities at the heart of everything we do., • Shape a culture where every colleague understands their impact on customer experience., • Drive improvements in satisfaction and Tenant Satisfaction Measures (TSMs)., • Connect with property teams to build sustainable, cost-effective and customer-focused communities., • Uphold a robust and fair process as Officer Responsible for Complaints., • Champion Magenta’s role in Wirral, building partnerships and directing funding to where it matters most., • Foster a culture of continuous improvement, using customer insight to shape services now and for the future., • Guide the Executive Leadership Team with clear direction, contributing to our Road to 2030 plan., • Inspire and mentor teams, creating a culture of excellence, accountability, and inclusion. What you’ll bring • A strong understanding of the customer journey, the ability to anticipate future needs and shape services with customers., • Substantial senior leadership experience in complex organisations, and the ability to build high-performing, values-led teams., • A track record of leading cultural and operational change, ideally within a regulated environment., • Ability to act commercially while ensuring customers get great value., • Excellent communication skills, with the ability to influence at all levels including Board engagement and external representation. We welcome interest from individuals within and outside the housing sector. What matters most is your ability to lead strategic customer transformation and deliver meaningful impact for residents and communities. Why Join Magenta Living? You will be joining at a time of energy and positive momentum. Financial performance is strengthening, transformation is well underway, and we have a bold commitment to growth in the Liverpool City Region. With flexible working, a supportive culture and strong leadership backing, this role offers the opportunity to shape the future of housing and community impact in the region. If you would like to review a copy of the full recruitment pack, please reach out to Luke Joy () or Eliot Jeffries () at Neemar Search. Our Commitment to Inclusion Magenta Living is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you. By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

We are currently working in partnership with a well-established housing provider to recruit an experienced Interim Supported Housing Officer. Key responsibilities include: * Managing a supported housing caseload and delivering housing-related support * Working with residents with a

A local authority council in England is seeking a Housing Solutions Support Officer to join their experienced team dedicated to helping individuals at risk of homelessness. The role involves providing tailored support to clients, ensuring access to meaningful assistance, and requires a commitment to

A local council in Liverpool is seeking a Homeless Assessment Officer to provide comprehensive support to individuals facing homelessness. This role involves conducting assessments, advising clients on their housing options, and collaborating with various partners.

A leading supported housing provider is seeking a Tenancy Sustainment Officer in Liverpool.

Project Support Officer Local Authority | East Midlands (City-Based) A large local authority based in the East Midlands is seeking an experienced Project Support Officer to provide high-quality coordination, governance, and reporting support across a range of transformation and improvement project

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills?Housing management and housing advice activities form part of this role, along with supporting clients to empower them to resolve their problems to reach positive ou

A community support organization is seeking an Independent Living Officer to manage services in the Liverpool City Region.

A recruitment agency in the United Kingdom is seeking a Sustainable Housing Support Officer to provide essential support for individuals facing housing challenges. Ideal candidates should have experience in housing support, strong relationship-building skills, and an understanding of relevant polici

As part of the Housing Business Change and Support Team, you will play a central role in ensuring colleagues can make the best and most effective use of our key systems, helping us deliver high‑quality, customer‑centred services. You will help colleagues resolve challenges, streamline processes

A not-for-profit housing provider is seeking a Housing Officer in the East Midlands to support vulnerable adults in Specialised Supported Housing. Ideal candidates have proven experience in a housing association, strong understanding of Housing Benefit regulations, and excellent communication skills

The ideal candidate will have previous experience working in a Housing Support Officer, Support Worker or similar supported housing role. An excellent opportunity has arisen for an experienced Housing Support Officer to join a Housing Association delivering person-centred support to young people and

A supportive housing organization is looking for a Housing & Support Officer in the United Kingdom to develop professional relationships and manage client outcomes.

A housing services organization in North London is looking for a Housing Liaison Officer for a 3 to 6 month ongoing contract. Ideal candidates will have experience in housing or similar environments, effective communication skills, and a commitment to professional development.

An established industry player is seeking a passionate Housing and Support Officer to empower residents in building positive futures. This role involves providing housing management and support services, ensuring residents' wellbeing, and maximizing housing occupancy. Join a supportive team that val

A local government organization in Greater London is seeking a Property Management Officer to deliver exceptional service for families living in temporary accommodation.

In this role, you'll be the first point of contact for residents, ensuring a safe, supportive, and welcoming environment. Work with a friendly and supportive team.

A recruitment agency is seeking a Housing Officer for a full-time role based in Braintree. The ideal candidate will provide frontline support, manage cases related to homelessness prevention, and maintain records of temporary accommodation.

A Local Government Council in Greater London seeks a Technical Maintenance Support Officer. This role involves assisting the Senior Technical Maintenance Officer and Property Management Officers in managing temporary accommodation for homeless families.

A leading non-profit housing organization is seeking a Housing Officer in Greater London to enhance resident experiences. This role involves working both in the community and office to provide support, adjust plans based on resident needs, and foster strong relationships.

A respected Housing Association in London is seeking a proactive Housing Officer to join their team on a temporary 6-month basis. The successful candidate will manage a caseload of tenants and handle tenancy-related issues, providing high-quality resident support.

The Street Homelessness Accommodation Team will provide housing support services across supported housing projects including those that have been housed in the Private Rented Sector. Post Title: Sustainable Housing Support officer. About the job Sustainable Housing Support Officer.

A leading housing association is seeking a Housing Income Officer to manage customer accounts, reduce arrears, and support residents in maximizing their income.

A local authority in the United Kingdom seeks a dedicated Income Officer to support residents in managing tenancies and maintaining financial stability. Candidates should possess strong communication skills and a solid understanding of welfare benefits, contributing to the overall resilience of hous

Housing and Support Delivery Officer. We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. Experience delivering housing management services within a social housing setting.

A leading housing and support services organization in East Midlands is seeking a dedicated individual to join their team. Candidates will ideally have an understanding of homelessness and be supportive while maintaining professionalism.

A housing support organization is seeking a Part Time Housing Officer in North West London. The role involves managing tenant inquiries, resolving anti-social behaviour issues, conducting estate inspections, and supporting vulnerable residents.

A leading supported housing provider in Greater London is seeking a Tenancy Sustainment officer to deliver resident-focused services.

Core Tasks as a Housing & Support Officer. About Transform Housing & Support. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.

Experience in supported housing, resettlement, or housing systems knowledge. Experience supporting vulnerable people (housing, advice, or social care). Manage a caseload of residents and create person-centred support plans.

The purpose of the Housing Solutions Support Officer will be to provide clients with tailored support to alleviate the homeless and assist in prevent homeless re-occurring. This is an opportunity to join an experienced statutory housing solutions service within Knowsley. You will work in the Housing

A leading recruitment agency is seeking a dedicated Housing Support Officer to support young and vulnerable individuals in Chiswick, Hounslow.

This full-time position is based at Priory View in Dunstable, with the expectation of travel across Central Bedfordshire to support various housing schemes and clients. The role involves providing essential support to vulnerable adults, conducting safety checks, and maintaining technology-enabled ca

Derventio Housing Trust is at the forefront of housing and support services. If you have an understanding of homelessness, believe that people can be successful in society despite the odds being stacked against them, and are supportive and caring whilst maintaining a highly professional attitude, we

A leading housing organization in the UK is seeking a Supported Housing Officer to provide personalized services for residents in supported housing.

The Housing Support Officer is responsible for ensuring safe, well-maintained accommodation and supporting tenants to sustain their tenancy within supported living services. The postholder will work collaboratively with support teams, housing providers, and external partners to deliver high-quality

A housing management company is seeking a Housing Officer for a temporary full-time role in Rugby. Responsibilities include providing advice to tenants, ensuring customer satisfaction, and supporting new tenants during their settling in period.

We have a fantastic opportunity to join Blackpool Coastal Housing as a Young Persons Resettlement Officer (Support Worker). Young Persons Resettlement Officer (Support Worker). Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties.

A not-for-profit housing organization is seeking a dedicated Housing Officer to support vulnerable adults towards independent living. The ideal candidate will guide tenants through the process of securing housing benefits and manage tenancy-related issues with professionalism. A strong background in

A recruitment agency is seeking an experienced Supported Housing Officer to work in Greater London. The role involves delivering comprehensive support and housing management services to single homeless individuals with complex needs.

A recruitment specialist is seeking a reliable Assistant Housing Officer to support families within a homeless centre in West Midlands on a temporary basis. The role involves delivering tenancy support, managing void rooms, and ensuring safety compliance. Strong organizational and communication skil

I wanted to get in touch with you regarding a new job opportunity for the role of Housing and support officer in Surbiton. Job title: Housing and support Officer. To provide housing management and housing related support to a caseload of residents.

A leading employment agency is seeking a Scheme Housing Officer in Hatley to provide effective housing management and support to older residents in Independent Living schemes. This is a full-time temporary position, perfect for skilled candidates in housing support services.

A local government authority in England is seeking a Benefits Officer to provide high-quality assistance to residents regarding Housing Benefit and Council Tax Support.