Housing support officer jobs in BirminghamCreate job alerts

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 3 months (but highly likely to be extended).Our client is based in Solihull in the West Midlands and this is a full time role for 37 hours per week, Monday to Friday. The successful candidate will be responsible for carrying out homelessness interviews, managing complex cases from initial contact through to conclusion, and making decisions in accordance with homelessness legislation. They will work closely with clients to assess housing needs, provide tailored housing advice and support, and, where appropriate, assist them in securing suitable accommodation. \n The role forms part of our clients' customer-focused frontline Homeless Services team and involves providing face-to-face advice on a range of homelessness and housing matters. The successful candidate will be required to work in the office twice a week on duty rota basis to ensure an excellent standard of customer service across the Housing Advice and Homelessness Service.Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills.* Updating PHP's (Personal Housing Plans)As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last three years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver would be ideal (but is not essential) as you may need to visit clients in their homes. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' maximum) need apply.

Your new companyWe are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders.Your new roleProgramme & Administrative SupportYou will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation.Coordination & CommunicationActing as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation.Financial & Process SupportYou will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team.General SupportIn addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards.What you'll need to succeedWe are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential.What you'll get in returnIn return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of £18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job: Housing Support Officer \n Location: Birmingham \n Salary: 19-21 Umbrella \n Hours: 37.5 shift work Monday-Friday \n Duration: Interim cover - 4-6 weeks initially \n Driver: Yes - Travel essential around Birmingham \n \n An Enhanced DBS on the update service will be required to start role. Immediate start \n \n We are currently recruiting for a Housing Support Officer on behalf of a respected housing and support provider operating across the West Midlands. This role is based in Birmingham and requires a car dirver. \n This is an excellent opportunity for an experienced support professional to join a dedicated team working with individuals who require housing-related support to achieve greater independence, improve their wellbeing, and successfully transition into long-term accommodation. \n The successful candidate will manage a caseload of tenants, providing tailored support, coordinating access to services, and helping individuals overcome barriers to independent living. The Role\n As a Housing Support Officer, you will play a key role in delivering person-centred support to tenants living within supported accommodation services. Working closely with internal teams and external agencies, you will help individuals develop life skills, sustain their tenancies, and progress towards their personal goals. \n Key responsibilities will include: \n Tenant Support\n\n • Managing a caseload of tenants and delivering regular one-to-one support sessions.\n, • Conducting needs and risk assessments, support plans, and reviews.\n, • Developing tailored support programmes that promote independence and positive outcomes.\n, • Supporting individuals to access welfare benefits, healthcare, education, training, employment, and community services.\n, • Identifying barriers to progression and providing practical and emotional support to overcome them.\n, • Supporting tenants through move-on and resettlement processes into permanent accommodation.\nHousing & Tenancy Management\n\n, • Assisting prospective tenants through assessment, viewing, sign-up, and move-in processes.\n, • Ensuring tenants understand their tenancy or licence agreements and associated responsibilities.\n, • Supporting rent collection and income maximisation through benefit applications and budgeting support.\n, • Monitoring tenancy sustainment and escalating concerns where appropriate.\n, • Working to minimise void periods and support efficient occupancy of accommodation.\nAbout You\n To be successful as a Housing Support Officer, you will ideally have: \n\n • Previous experience within supported housing, homelessness services, social care, tenancy sustainment, or a similar support environment.\n, • Experience managing caseloads and delivering person-centred support.\n, • Strong knowledge of welfare benefits, housing support, safeguarding, and risk management.\n, • Excellent communication and relationship-building skills.\n, • The ability to motivate and empower individuals facing multiple and complex challenges.\n, • Strong organisational skills with the ability to manage competing priorities effectively.\n, • A commitment to equality, diversity, inclusion, and delivering high-quality support services.\n\n If you are passionate about supporting people to achieve independence and are looking for your next challenge within the housing and support sector, we'd be keen to hear from you.

Your new companyA well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods.Your new roleAs a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: \n\n • Managing tenancy and estate-related issues across a designated housing patch.\n, • Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements.\n, • Supporting tenancy sustainment and signposting customers to relevant support services.\n, • Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes.\n, • Conducting tenancy visits, estate inspections, and customer meetings.\n, • Assisting with the allocation and letting of vacant properties.\n, • Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters.\n, • Supporting resident engagement activities and customer satisfaction initiatives.\n, • Maintaining accurate records and contributing to performance reporting requirements.\n, • Building strong relationships with community partners to support residents and improve neighbourhoods.\n\n What you'll need to succeedTo be successful in this role, you will have: \n\n • Previous experience within housing management, tenancy management, income recovery, or a related social housing environment.\n, • Knowledge of rent arrears management, tenancy sustainment, and housing legislation.\n, • Experience managing customer cases and resolving complex housing issues.\n, • Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders.\n, • Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters.\n, • Good IT skills and experience maintaining accurate housing management records.\n, • The ability to work independently, manage a busy caseload, and achieve performance targets.\n, • A full UK driving licence and access to a vehicle for business use.\n\n What you'll get in return \n\n • Competitive hourly rate of £21.00 - £25.00 per hour.\n, • Full-time temporary opportunity with a respected housing provider.\n, • Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities.\n, • Opportunity to make a tangible difference to residents and communities.\n, • Supportive team environment and exposure to a broad range of housing services.\n, • Flexible, community-based role with regular customer and stakeholder interaction.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyAn established and values-driven housing provider is seeking a Community Partnership & Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities.Your new roleAs the Community Partnership & Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions.Key responsibilities will include: \n\n • Leading the delivery of customer engagement strategies and resident involvement programmes.\n, • Facilitating tenant panels, scrutiny groups, forums, and engagement events.\n, • Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements.\n, • Producing reports, surveys, annual tenant reports, and impact assessments.\n, • Managing customer feedback, complaints monitoring, and service improvement initiatives.\n, • Building strong partnerships with community organisations, stakeholders, and external agencies.\n, • Supporting the development of staff training relating to customer engagement and tenant participation.\n, • Line managing a Community Partnership & Engagement Assistant.\n, • Representing the organisation at meetings, forums, and community events across the region.\n\n What you'll need to succeedTo be successful in this role, you will have: \n\n • Experience working within social housing, community engagement, customer involvement, or a related sector.\n, • Strong knowledge of tenant engagement, customer satisfaction, and resident participation principles.\n, • Experience producing reports, analysing performance information, and presenting findings to a range of stakeholders.\n, • Previous experience managing or supervising staff.\n, • Excellent stakeholder management and relationship-building skills.\n, • Knowledge of housing regulation, consumer standards, tenant satisfaction measures, or complaints handling frameworks.\n, • Strong communication, influencing, and organisational skills.\n, • Good digital and IT skills, including the use of social media and online engagement platforms.\n, • A full UK driving licence and access to a vehicle for business use.\n\n What you'll get in return \n\n • Competitive hourly rate of between £24.00 - £28.50 per hour.\n, • Opportunity to make a genuine impact on customer experiences and service improvement.\n, • Varied and rewarding role with a mix of office, community, and stakeholder engagement activities.\n, • Supportive and collaborative working environment.\n, • Opportunity to lead on resident engagement initiatives and influence organisational strategy.\n, • Ongoing professional development and training opportunities.\n, • Flexible role with travel across the West Midlands and occasional wider UK travel.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Housing Options Officer \n Solihull | £28 per hour (Umbrella) PAYE rate available | 37 hours per week | 12-week contract with potential extension \n Are you an experienced Housing Options Officer looking for your next interim opportunity? \n We're recruiting for a busy frontline Homeless Services Team, supporting individuals and families experiencing homelessness. This role offers the chance to make a real difference by preventing homelessness, providing housing advice, and helping vulnerable residents secure sustainable accommodation. \n What You'll Be Doing \n\n • Managing a caseload of homelessness applications from initial contact through to resolution.\n, • Conducting homelessness assessments and interviews.\n, • Making statutory decisions in line with the Housing Act 1996 and Homelessness Reduction Act 2017.\n, • Creating and reviewing Personalised Housing Plans (PHPs).\n, • Providing housing advice, support, and homelessness prevention solutions.\n, • Working with landlords, housing providers, support agencies, and internal teams to secure positive outcomes.\n, • Supporting customers with complex needs, including mental health, domestic abuse, substance misuse, and family breakdown.\n\n What We're Looking For Experience making statutory homelessness decisions Strong knowledge of homelessness legislation and case management Ability to manage complex caseloads in a fast-paced environment Excellent communication and customer service skills Proactive, resilient, and solution-focused approach \n Desirable: \n\n • Experience using Housing Jigsaw and/or Open Housing\n, • CIH qualification or equivalent housing experience\n\n Working Arrangements \n\n • Contract: Until 9 October 2026 (initial 12 weeks)\n, • Office attendance required approximately 2 days per week\n, • Travel across the district may be required\n, • Access to a vehicle is preferred\n

Senior / Planning Development Officer \n Rate: £19.81 per hour PAYE \n Location: Remote with 1 day in the Solihull office per week if required \n Contract: 4 - 6 Months \n Working hours: 37 per week \n \n Overview: Opus People Solutions are recruiting on behalf of Solihull Borough Council for a Planning Officer with experience of monitoring and managing Community Infrastructure Levy (CIL) and Section 106 agreements and process. \n \n Job Purpose: The Planning Officer will support the delivery of Solihull Borough Council's preparation, production and review of documents associated with the planning policy/housing strategy formulation for the Borough, including the tasks associated with producing such documents. \n \n Responsibilities: \n\n • To lead and/or support policy development on one or more specialist areas of planning policy/housing strategy. Such areas may include planning for new homes; affordable housing and delivery; employment; retail; sustainability appraisals; gypsy & traveller accommodation; and infrastructure delivery (including S106/CIL).\n, • To develop and/or maintaining one or more of the Council’s monitoring systems in relation to planning & development.\n, • To lead on commissioning evidence base studies (or similar) to be undertaken by external consultants; including scoping, procuring and overseeing the appointed consultants.\n, • To take a lead on advising and liaising with nominated parish councils and/or neighbourhood forums to support their neighbourhood planning preparations.\n, • To prepare and present reports to Council/Cabinet meetings, boards or committees as required.\n, • Presenting evidence in respect of planning appeals, including acting as expert witness at public inquiries and examinations in public.\n, • To provide support & guidance to other officers working on aspects of planning and housing delivery\n\n \n Essential Knowledge required: \n \n\n • Advanced understanding and application of relevant planning policy, procedure and legislation relevant to the role and commensurate to the operating level.\n, • Advanced knowledge and understanding of the role and purpose of the Local Authority, the responsibilities of the Service area, and the political operating arena.\n, • Experience of presenting effectively in meetings e.g. with stakeholders.\n, • Experience of working flexibly, prioritising tasks in order to meet deadlines\n\n \n Essential Skills: \n\n • Ability to take ownership, and show accountability and responsibility for your behaviours/actions; working well as part of a team.\n, • Excellent verbal and non-verbal communication skills.\n, • Ability to show resilience and able to manage contentious situations and deal with matters of dispute.\n, • You have professional personal presentation to reflect the customer facing nature of the business.\n, • Demonstrable commitment to Continual Professional Development and personal development, with a willingness to identify your development needs.\n, • Ability to demonstrate clear awareness of our Equal Opportunities and Safeguarding responsibilities.\n\n

Are you passionate about supporting communities and making a real difference to people`s lives? \n \n GreenSquareAccord is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham. This is an exciting opportunity for someone with housing management experience who thrives in a fast-paced, people-focused environment and is committed to delivering excellent customer service. \n \n About the role \n \n \n Location: Brindley Place, Birmingham. (Covering the Borough of Walsall) \n Salary: £33,400 + £750 car allowance \n Working hours: 37 hours \n As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities. This is a highly visible, customer-facing role where no two days are the same. \n \n You`ll manage a varied caseload including: \n \n Tenancy management and sustainment \n Anti-social behaviour (ASB) case management \n Estate inspections and neighbourhood management \n Tenancy audits, fraud investigations, and tenancy changes \n Partnership working with local authorities, police, social services, and support agencies \n Supporting vulnerable customers to maintain successful tenancies \n Managing emergency transfers, decants, and customer complaints. \n Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. \n \n About you \n \n We`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing management. \n \n Essential Skills & Experience: \n \n Experience in housing or tenancy management \n Knowledge of housing and tenancy law \n Experience managing ASB and tenancy enforcement cases \n Strong customer service and conflict resolution skills \n Experience working with vulnerable customers and external agencies \n Full UK driving licence and access to a vehicle for business use \n Desirable: \n \n CIH membership or housing qualification \n Experience preparing legal documentation \n Knowledge of welfare benefits and social housing regulation \n Experience using housing management systems such as MRI

Housing 21 is seeking an experienced and strategic development leader to join the organisation as Director of Development & Delivery. \n \n Reporting to the Deputy Chief Executive Officer, this is a pivotal leadership role responsible for overseeing Housing 21’s national development and construction programme, delivering up to 600 new homes per annum across England. \n \n With a secured development pipeline and a strong partnership with Homes England, this role offers the opportunity to lead a high-performing team, shape future development strategy and ensure the successful delivery of high-quality Extra Care and Retirement Living communities that make a lasting difference to residents’ lives. \n \n About the Role \n \n As Director of Development & Delivery, you will provide strategic direction and oversight across Housing 21’s development and construction functions. You will lead the delivery of a significant national programme, ensuring projects are completed safely, efficiently and to the highest standards of quality, ensuring they reflect customer requirements. \n \n You will work closely with Colleagues in Corporate and Operational roles, Board members, Homes England and delivery partners, providing assurance through robust governance, performance reporting and risk management. \n \n The role combines strategic leadership, commercial acumen and operational delivery, requiring an individual who can balance long-term planning with effective programme execution. \n \n Key Responsibilities \n \n\n • Lead Housing 21's national development and construction programme, delivering up to 600 homes per annum across a substantial and established pipeline.\n, • Provide strategic leadership across development, construction delivery and new business activity, ensuring schemes are delivered safely, on time, within budget and to the highest quality standards.\n, • Review and evolve Housing 21's development strategy, working closely with residents, operational teams, consultants and stakeholders to support long-term growth objectives.\n, • Act as the senior relationship lead with Homes England, ensuring compliance with funding requirements, audit processes and programme reporting while maximising future grant opportunities.\n, • Take overall responsibility for programme performance, governance, risk management and regulatory compliance, providing assurance to the Executive Team, Board and Committees.\n, • Lead negotiations on development agreements, construction contracts and consultant appointments, ensuring robust commercial decision-making and effective procurement strategies.\n, • Oversee business cases, appraisals and investment proposals, providing expert advice on development viability, construction risk and delivery strategy.\n, • Drive continuous improvement in design quality, technical standards and product innovation, ensuring developments meet evolving customer needs and regulatory requirements.\n, • Build and maintain strong relationships with contractors, developers, local authorities, consultants and other strategic partners to support successful programme delivery.\n, • Lead, develop and motivate a high-performing national team, strengthening capability, succession planning and resilience across the function.\n, • Promote a culture of collaboration, accountability and delivery excellence, providing stability and leadership through a key period of organisational transition.\n\n \n About You \n \n You will bring: \n \n\n • A significant track record of leading large-scale, multi-million-pound residential development and construction programmes.\n, • Experience delivering complex apartment-led or residential schemes.\n, • Strong commercial, contractual and procurement expertise.\n, • Experience presenting to Boards, Committees and senior stakeholders.\n, • A sound understanding of development governance, risk management and regulatory compliance.\n, • Experience managing strategic relationships with Homes England or similar funding bodies.\n, • Exceptional leadership, stakeholder management and negotiation skills.\n\n \n For more information please reach out to Eliot Jeffries at Neemar Search at eliotjeffries@neemarsearch.com \n \n Our Commitment to Inclusion \n \n Housing 21 is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you. \n \n By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

Chartered Environmental Health Officer (Housing and Environmental Protection) Hybrid Working | Full-Time or Part-Time Excellent Earning Potential | Pay per report | Flexible Workload | Strong Administrative Support Who We Are: The Athena Vibe Athena is not your typical, slow-moving regulatory firm. Founded by an elite team with over 8 years of powerhouse national expertise, we are a fast-growing, close-knit force disrupting the environmental health space! We work hard, look out for each other like family, and firmly believe work should be fun, fair, and massively financially rewarding. We are expanding rapidly on a national scale, and we want a sharp, driven expert to join our thriving journey. What You’ll Actually Be Doing: Property disrepair: Dive into residential properties to hunt down defects, dampness, structural hazards, and category 1 and 2 risks. Tackle statutory nuisances: Investigate and report upon complex complaints regarding noise, smoke, odours, and environmental hazards. Enforce with confidence: Use the Environmental Protection Act and Housing Acts to issue notices that help our Solicitor clients get real results. Master complex claims: Investigate high-stakes housing condition claims, building bulletproof evidence files to protect standards. Be the expert voice: Build comprehensive reports to support our clients. What You Bring to the Table: The Charter: Chartered Environmental Health Practitioner status (MCIEH or equivalent) is a must-have. The Brains: A Degree/MSc in Environmental Health or Housing, backed by sharp technical report-writing skills. The Know-How: Deep, practical mastery of the Environmental Protection Act and HHSRS. The Legal Edge: A proven track record of handling tough disrepair claims and statutory nuisance cases. The Energy: A resilient, problem-solving attitude with the confidence to handle tricky disputes. The Wheels: A valid driver’s license and your own vehicle, ready to hit the road for field inspections. The Perks and Rewards: Big Earnings: A highly competitive and rewarding financial / incentive structure. 100% Freedom: Say goodbye to soul-crushing office commutes. This is a fully remote, autonomous, field-based role. Our only requirement is reliability and honouring appointments. Friendly, supportive team: We will support you with a highly experienced office team who will make the most of your valuable time. Ready to Join Us If you are a Chartered EHO who wants the freedom of remote work, the backing of a fun, close-knit team, and a paycheque that reflects your worth, we want to hear from you

We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract.This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.Key Responsibilities of an Income Officer:Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.Deliver the full income recovery process, from early intervention through to legal action and court where required.Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.Carry out home visits and maintain regular contact with tenants to support positive outcomes.Provide advice and signposting around Universal Credit, welfare benefits and financial support.Respond to general tenancy enquiries and support customers with basic tenancy-related matters.Work closely with internal teams and external agencies to resolve issues and deliver an effective service.Ensure accurate record keeping and compliance with relevant policies and housing legislation.About YouPrevious experience working as an Income Officer within a Housing Association or social housing environment.Proven experience managing the end-to-end income recovery process, including legal action.Experience handling complex arrears cases and supporting tenancy sustainment.A good understanding of welfare benefits, Universal Credit and rent recovery legislation.Excellent communication, negotiation and customer service skills.Strong organisational skills with the ability to manage a busy and varied caseload.A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.If this Income Officer role is of interest please apply or contactTPBN1_UKTJ

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week. As an Anti-Social Behaviour Officer, you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: • Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution., • Investigate ASB complaints, gather evidence and maintain detailed case records., • Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues., • Progress complex ASB cases through formal enforcement action and legal proceedings where required., • Prepare case files, statements and evidence for court action., • Attend meetings, interviews and site visits where required., • Provide advice and support to customers affected by anti-social behaviour., • Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies.About You:, • Previous experience working as an Anti-Social Behaviour Officer within social housing., • Experience managing ASB cases through investigation, enforcement and legal stages., • Good knowledge of ASB legislation, tenancy enforcement and housing procedures., • Strong evidence-gathering, report-writing and case management skills., • Excellent communication and negotiation abilities., • The ability to work independently, manage deadlines and prioritise a varied caseload., • A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed.If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct JBRP1_UKTJ

Description Location: Worthing base with travel across Sussex. Salary: £28,640 per annum Hours: 37 per week Could you help change lives? Join our team and support vulnerable people to manage their money, navigate the welfare benefits system and improve their financial wellbeing. We have a fantastic new job opportunity for a Welfare Benefits Advisor (known internally as a Financial Inclusion Specialist) to join the organisations Financial Inclusion team. As part of Southdowns mental health and learning disability services across Sussex, you will provide one-to-one support to vulnerable clients experiencing benefit or financial difficulties. You will offer advice on welfare entitlements, assist with benefit claims, and work with agencies such as the DWP and local authorities. You will help clients improve their financial stability and maintain independence through guidance and advocacy, while also contributing to service improvements through feedback and ideas. We welcome applications from candidates with previous experience such as Welfare Benefits Adviser, Benefits Officer, Money and Debt Adviser, Financial Inclusion Officer, Support Worker, Housing Officer, or Mental Health Practitioner. We also welcome applications from those who are looking for a new rewarding opportunity and have the transferable skills to support people facing financial and mental health challenges: numeracy, compassion, communication and an ability to implement our award winning inhouse training. What youll be doing: • Provide Specialist Advice: Support clients with new and ongoing claims for benefits such as Universal Credit, ESA and PIP. Support clients with benefit appeals., • Welfare Benefit Calculations: Provide benefit checks and calculations to ensure incomes are maximised and clients are reassured when looking for work, • Advocate for Clients and Tenants: Liaise with the DWP, Housing Benefit teams and other agencies to resolve issues and ensure accurate claims, • Facilitate Workshops and Presentations: Inform Southdown staff and clients when relevant updates are needed, • Prevent rent arrears: Support tenants to manage their tenancies independently through budgeting and education, • Coordinate Support: Maintain close communication with support workers and other Southdown services to provide holistic and enhanced support, • Maintain Records: Accurately record casework in line with data protection regulations and organisational procedures, • Safeguard Clients: Identify and report safeguarding concerns, ensuring all actions follow policy and procedure Perks and benefits: • Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover., • Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car., • Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets., • Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors., • Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service., • 25 days paid holiday plus bank holidays Knowledge, Skills and ExperienceWhat youll need for the role:, • A standard DBS check (paid for by Southdown), • A full UK driving licence and access to a vehicle, • Strong numerical skills and ability to problem-solve, • Tenacity and the ability to work through complex cases, • Excellent communication and advocacy skills with empathy and professionalism, • Organised and able to manage competing priorities effectively, • Confident IT user, including Microsoft Word and record management systems, • Awareness of safeguarding principles and commitment to equality and diversity, • Confidence managing risk and co-creating safety plans What would be nice: • Strong understanding of the UK welfare benefits system and entitlement criteria, • Experience of providing welfare benefits advice, calculations and casework, • Knowledge of money advice and financial inclusion, • Familiarity with Mental Health, Learning Disabilities and supported housing, • Experience supporting people with mental health needs, including those in crisis or facing complex challenges Training: Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the Apply Now button and fill out our simple one-page application form. Please note,should we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible. JBRP1_UKTJ

Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties....

Housing Options Officer – 12 Week Contract Join a forward-thinking Local Authority in a rewarding frontline role supporting individuals and families who are at risk of, or experiencing, homelessness. This Housing Options Officer position offers the opportunity to make a real difference by delivering high-quality housing advice, assessing statutory homelessness applications, and helping people secure suitable accommodation. This is an initial 12-week contract with the potential for extension. You'll be joining a busy and supportive Homelessness Service, working within a customer-focused team committed to preventing homelessness and achieving positive outcomes for residents. We'd love to hear from anyone with experience as a Housing Options Officer, Homelessness Prevention Officer, Housing Advice Officer, Homelessness Officer, or someone with a strong background in statutory homelessness services. As a Housing Options Officer, you will be: Managing a caseload of homelessness applications from initial approach through to case closure Conducting homelessness interviews and assessing applicants' housing needs Making statutory decisions in line with the Housing Act 1996, Homelessness Reduction Act 2017 and associated homelessness legislation Producing Personalised Housing Plans and working proactively to prevent homelessness Providing face-to-face housing advice and support to customers Liaising with landlords, support ag...

Main Purpose of the Job: To provide comprehensive housing management services within a defined geographical area (c.70 properties), including the management and coordination of: voids; health and safety; maintenance; property inspections and aspects of tenancy management, including nuisance and anti-social behaviour advise and local amenities advice. To work closely with Local Authorities’ Housing Officer and to provide additional tenancy sustainment support to designated designated tenants when required. SPECIFIC DUTIES AND RESPONSIBILITES OF THE POST  To provide advice to tenants in form of sign posting on local amenities, schools, GP Surgeries, etc. to ensure tenants settle in well and make use of community amenities in the area.  To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.  To assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works and to manage the pre-void and occupation process.  To ensure that each end of tenancy and new letting is completed in line with administrative and legal and contractual requirements.  To work closely with the Local Authority’s Housing Officer to ensure that tenants and * others understand the rights and responsibilities as e...

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week. As an Anti-Social Behaviour Officer, you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behav...

We are currently recruiting for an experienced Scheme Manager to support housing schemes across Coventry and Birmingham. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: Provide effective day-to-day management of designated housing schemes. Carry out regular resident welfare and wellbeing checks. Support residents to maintain their tenancies and live independently. Monitor health and safety compliance within schemes, including communal area inspections. Respond appropriately to safeguarding concerns and referrals. Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities. Assist with tenancy-related matters and signpost residents to relevant support services. Maintain accurate records and ensure excellent customer service standards.Requirements of a Scheme Manager: Previous experience in a Scheme Manager, Sheltered Housing Officer, Supported Housing Officer, or similar housing management role. Knowledge of safeguarding, health and safety, and tenancy management principles. Strong communication and relationship-building skills. Ability to work independently and manage a varied workload across multiple sites. Full UK driving licence and access to a vehicle is desirable due to travel between schemes.What's on Offer: 30 - 32 hours M...

Tenant Engagement Manager Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you'll play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This Tenant Engagement Manager position offers a 6–12 month contract, leading an experienced team while driving forward resident engagement, consumer regulation compliance and service improvement across the housing service. You'll be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high-profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider. We'd love to hear from anyone with a background as a Tenant Engagement Manager, Resident Engagement Manager, Community Engagement Manager, Housing Team Manager, Customer Engagement Manager, or someone with extensive experience managing resident involvement within social housing. As the Tenant Engagement Manager, you will be: Managing a team of Tenant Engagement Officers and a Quality & Development Officer, providing day-to-day leadership, supervision and performance management Leading the delivery of resident engagement activities, including consultations, tenant and resident associatio...

Company description Community Housing Officer Salary: £36,793 - £39,539 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Permanent, Full Time, 37 hours per week Closing Date: 21st July 2026 Interview Date: 5th August 2026 At whg, our Community Housing Officers are at the heart of our neighbourhoods. This is a rewarding and fast-paced role where youll work directly with customers including those with vulnerabilities to sustain tenancies, strengthen communities and improve outcomes. Youll build trusted relationships, support customers through challenges and take action where needed to protect individuals, communities and homes. From early intervention and tenancy support through to enforcement and partnership working, youll play a key role in delivering safe, sustainable and thriving communities. Job description Main job responsibilities: • Deliver proactive, high-quality housing management services that reduce risk of harm to customers, communities and properties., • Act as the main point of contact for customers, building relationships that empower them to manage their tenancies and make positive decisions., • Manage a defined caseload, identifying early signs of tenancy risk and putting holistic s...

Community Partnership and Engagement Officer Temporary role Location: Great Barr, Birmingham Salary: £39,000 - £41,000 Working Hours: 35 hours per week Monday to Thursday 9:00am 5:00pm and Friday 9:00am 4:30pm. Flexibility is required as some evening and out of hours work will be necessary to support meetings and events. Groomfield Recruitment are proud to be working on behalf of our client to recruit an experienced Community Partnership and Engagement Officer. This is an exciting opportunity for a customer-focused housing professional to take ownership of tenant engagement, community partnership activity and customer satisfaction initiatives across the organisation. The successful candidate will play a key role in ensuring tenants have a strong voice, services continue to improve, and the organisation remains compliant with consumer standards and regulatory expectations. The purpose of the role is to lead and develop customer engagement strategies, strengthen relationships with tenants and external partners, oversee tenant satisfaction measures and complaints performance, and ensure the organisation delivers a high-quality, inclusive and customer-focused service. Key Responsibilities Leading on tenant and customer engagement activity across the organisation, ensuring customers have meaningful opportunit...

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performanc...

The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for th...

We are currently recruiting on behalf of a well-established housing association for an experiencedCustomer Engagement Officerto join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Customer Engagement Officer: • Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services., • Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account., • Gather, analyse, and present customer feedback to support service improvements., • Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments., • Support compliance with consumer standards, tenant satisfaction measures, and customer-focused...

Leasehold Officer ( TEMP 6 MONTH CONTRACT) Location: St Helens but will require travel to other offices on occasion. Salary: £34,363 About the Role As a Leasehold Officer, you'll play a key role in delivering a high-quality, comprehensive service to Torus leaseholders, shared owners, Rent to Buy tenants, and freeholders. You'll manage a varied caseload, support customers through key processes, and ensure our statutory and contractual obligations are met. This is a diverse and rewarding role where no two days are the same - from managing Right to Buy applications to supporting shared ownership re-sales, arrears recovery, and leasehold queries. What You'll Be Doing You will: • Manage Right to Buy (RTB) and Right to Acquire (RTA) applications through to completion, including eligibility checks and discount calculations., • Act as the main point of contact for all leasehold management matters., • Deliver an effective arrears recovery service, including enforcement action, court applications (MCOL/PCOL), and attending hearings when required., • Provide full tenancy and property management for Rent to Buy customers - from viewings and sign-ups to Section 21 notices and tenancy support., • Support Shared Owners with viewings, sign-ups, staircasing, and re-sales., • Liaise with internal teams on major works, statutory consultation, service charge accuracy, and financial compliance., • Work closely with Managing Agents on estate fees, ground rent, and management issues., • Process leaseholder applications requiring consent and take action on breaches of lease., • Attend First Tier Tribunal hearings when needed., • Represent the Leasehold Team at new build site meetings and support defect reporting., • Ensure void Rent to Buy properties are inspected, secure, and re-let within agreed timescales. What We're Looking For • Experience using housing-related IT systems, • Strong numeracy, organisational skills, and the ability to work to performance targets, • Excellent communication skills and confidence engaging with customers, colleagues, and external partners, • Experience working with the public and managing your own workload effectively, • Experience in leasehold management, arrears recovery, or RTB/RTA processing, • A clean driving licence If you have the experience, leadership skills, and industry knowledge to successfully manage this role, we would love to hear from you. Please give Danielle from Building Careers a call on 07897 069130. This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our other colleagues. INDC JBRP1_UKTJ

If you're looking for a role where you can genuinely change lives, build a long-term career and receive excellent training, this could be worth a look. We've worked with this organisation for years and have seen many of the people we've placed progress into senior and management positions. They're now recruiting multiple Employment Specialists across Swindon, Warminster and Chippenham. The role involves supporting people with health conditions or disabilities to move towards and into employment. You'll manage your own caseload, build relationships with local employers and help people achieve goals that can have a lasting impact on their lives. This isn't a desk-based role. You'll be out in the community, meeting participants, employers and partner organisations across your area. If you enjoy variety, autonomy and getting out from behind a screen, you'll probably enjoy this. Full training is provided, so we're open to people from a range of backgrounds. You might currently be working as an Employment Advisor, Recruitment Consultant, Teacher, Teaching Assistant, Support Worker, Housing Officer, Work Coach, or in any role where you've supported people to achieve goals. The role is target-focused, with performance measures linked to the IPS Fidelity Model, so you'll need to be comfortable managing your own workload, working towards outcomes and building strong relationships. This is a permanent, full-time role paying £29,556 - £30,727 depending on experience. You'll be based across either Swindon, Warminster or Chippenham, working in the community rather than from home. A driving licence is highly desirable and essential for some locations. Interviews will take place in Devizes and will include an interview, presentation exercise and short written task. Please apply via this advert we aim to respond to everyone. If you haven't heard back within 72 hours, please complete the Send Us A Message form on the Contact Us page of the Red 5 People website, and we guarantee a real person will respond. For more details about the role, please call the office and ask for James (number available on the Red 5 People website). Please note: Salary scale is £29, 500 - £33,000. However, the starting salary will be either £29, 500 or £30, 700 (DOE). JBRP1_UKTJ

Tenancy Sustainment Officer (Peripatetic Worker) Location: Bolton Salary: £27,085.50 per annum Job title: Peripatetic Worker A fulfilling and exciting opportunity available for a Peripatetic Worker to join our Association. The Peripatetic Worker will be based in our offices in Bolton. • Adullam Homes Housing Association Ltd supports vulnerable individuals and households., • We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Purpose of the role • To provide tailored person centred advice and assistance to service users to manage and sustain their tenancy in accordance with its terms and enabling them to live independently., • You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information. Adullam offers the following benefits: • Salary up to £27,085.50 per annum dependent on experience for 37.5 hours,, • Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees), • Training and career advancement, • Discounted Goods and services, • Group Personal Pension Plan, • Access to Thrive app, • Access to Medicash, • Access to Blue Light Card, • Life Assurance (4x Basic annual salary from the start of employment), • Multidimensional wellbeing programmes and family-friendly policies for staff, • Refer a friend policy We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. JBRP1_UKTJ

Housing Officer Location: Dudley, West Midlands (Hybrid) Contract: Interim, 3-6 Months Hours: Full-Time, Monday to Friday Salary: 25.71 - 28.95 Sellick Partnership is partnering with a local authority in the West Midlands to recruit to an experienced Housing Management professional to join a well-established housing organisation on an interim basis for an initial 3-6 month period. This is a varied role focused on resident engagement, service improvement, customer satisfaction, stakeholder management and housing service delivery. You will play a key role in ensuring residents have a strong voice in shaping services while supporting the organisation's commitment to delivering excellent customer outcomes. Key Responsibilities of the Housing Officer includes: • Leading on tenancy related issues, • Meeting with residents and discussing local issues, • Representing the organisation at meetings and forums as an ambadassor, • Delivering resident engagement and tenant participation activities, • Build strong relationships with tenants, residents, community groups and partnership organisations, • Analysing resident feedback, • Coordinating customer forums, resident panels and consultation events, encouraging greater involvement and improving customer satisfaction, • Supporting the management and resolution of customer complaints, ensuring positive outcomes, • Producing reports for the management teams Essential experience of the Housing Officer includes: • Great Housing knowledge, • Strong complaint handling, customer service and problem-solving skills., • Ability to interpret performance data and produce professional reports., • Excellent communication, relationship-building and organisational skills., • Full UK driving licence and access to a vehicle desirable. If you believe you are well suited to the role of Housing Officer, please apply now. For more information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. JBRP1_UKTJ

Property Services Officer Sheffield £34,339 per annum Temporary until 31 March 2027, 37 hours per week Closing Date:Sunday 19thJuly at midnight Interview Date:Friday 24thJuly We have an exciting opportunity for a Property Services Officer to work within our Property Services Department. We are looking for a highly motivated individual with strong communication and interpersonal skills with a proven track record of high performance. The individual will be expected to work alone as well as part of a team. You will be required to attend various locations to inspect, diagnose and raise works orders for repairs and maintenance. You will play an integral part in the delivery of our Responsive Repairs contract along with supporting the management of our approved contractors to ensure they deliver works to a high quality, on time and to specification. This is a great opportunity for someone who embodies our core values and vision. For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits. Our wider benefits: • Salary £34,339, • Working hours 37 hours per week., • Eligible for essential car user allowance of £94.36 per month plus mileage expenses, • Driving licence essential, • Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata., • 5% pension contribution, • Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share., • Excellent benefits including:, • SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health, • Westfield Health (employer paid), • Counselling, • Discounted Gym membership, • Cycle to work scheme, • Access to a wide range of programmes to train and develop you More about the role: As a Property Services Officer, you will be required to attend various locations/properties to inspect, diagnose, produce technical surveys, specifications and raise works orders for repairs and maintenance. You will need to obtain quotations and estimates in line with South Yorkshire Housing Associations Financial Framework whilst showing Value for Money. You will provide advice to other staff members and Residents with regarding Repairs and Maintenance issues. As part of your role, you will also be expected to record and collate accurate information onto South Yorkshire Housing Associations IT system. You will be required to carry out effective post inspections to assess quality and value of works along with works in progress checks. The PSO will be tasked with monitoring and managing Works in Progress and overdue works orders for their service area. You will play an integral part in the delivery of our Responsive Repairs contract along with supporting in the management of our approved contractors to ensure they deliver works to a high standard, on time and to specification. The role will be required to provide cover for other Property Services Officers as workloads dictate. You will be responsible for health and safety in the workplace as defined in the Health and Safety policy and you will need to participate in any training and development which is relevant to the post. The role will report to Paul Allen, Contract Manager for Responsive Repairs and Voids. Who you are: • Great organisational and observational skills, • Good problem solver Experience: Practical background in property maintenance, repair diagnostics, and contractor management. Skills & Abilities • Customer Focus:A strong passion for delivering excellent customer service and experience in handling tenant repairs., • IT & Digital Skills:High proficiency in using IT packages (Word, Excel) and confidence with digital systems., • Problem Solving:Great observational, diagnostic, and problem-solving skills., • Organisation:Strong time-management skills, with the ability to manage competing pressures and maintain accurate maintenance records. Behaviours • Communication:Exceptional communication and interpersonal skills, particularly when liaising with contractors, tenants, and internal teams., • Adaptability:A proactive, self-motivated "can do" attitude. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be aDisability Confident Employer.As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. JBRP1_UKTJ

New hybrid business support officer job in Birmingham Your new company Birmingham City Council is seeking a dedicated and detail-oriented administrator to support their busy housing team.

Experienced Housing Officer needed in Birmingham to manage general needs properties, support tenants, conduct property inspections, and ensure tenancy sustainment. Requires knowledge of social housing and tenancy law.

Your new company An established and values-driven housing provider is seeking a Community Partnership & Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities. Your new role As the Community Partnership & Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions.Key responsibilities will include: Leading the delivery of customer engagement strategies and resident involvement programmes. Facilitating tenant panels, scrutiny groups, forums, and engagement events. Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements. Producing reports, surveys, annual tenant reports, and impact assessments. Managing customer feedback, complaints monitoring, and service improvement initiatives. Building strong partnerships with community organisations, stakeholders, and external agencies. Supporting the development of staff training relating to customer engagement and tenant participation. Line managing a Community Partnership & Engagement Assistant. Representing the organisation at meetings, forums, and community events across the region. What you'll need to succeed To be successful in this role, you will have: Experience working within social housing, community engagement, customer involvement, or a related sector. Strong knowledge of tenant engagement, customer satisfaction, and resident participation principles. Experience producing reports, analysing performance information, and presenting findings to a range of stakeholders. Previous experience managing or supervising staff. Excellent stakeholder management and relationship-building skills. Knowledge of housing regulation, consumer standards, tenant satisfaction measures, or complaints handling frameworks. Strong communication, influencing, and organisational skills. Good digital and IT skills, including the use of social media and online engagement platforms. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of between £24.00 - £28.50 per hour. Opportunity to make a genuine impact on customer experiences and service improvement. Varied and rewarding role with a mix of office, community, and stakeholder engagement activities. Supportive and collaborative working environment. Opportunity to lead on resident engagement initiatives and influence organisational strategy. Ongoing professional development and training opportunities. Flexible role with travel across the West Midlands and occasional wider UK travel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer Location: West Bromwich Start Date: 22/06/2026 Duration: 3-weeks Rate: £24.25 per hour Resident Liaison Officer - Kitchen & Bathroom Refurbishment Programme - West Bromwich I'm working with a large contractor delivering a kitchen and bathroom refurbishment programme for a local authority in West Bromwich. They are looking to appoint an experienced Resident Liaison Officer to support residents throughout the works, ensuring clear communication and a positive customer experience during the refurbishment programme. The Role: Acting as the main point of contact for residents throughout the works Liaising with tenants to arrange access, appointments, and surveys Keeping residents informed of programme dates, progress, and any changes to works Managing resident queries, concerns, and complaints professionally and efficiently Supporting vulnerable residents and ensuring their needs are considered throughout the project Working closely with Site Managers, subcontractors, and client representatives Maintaining accurate records of tenant communications, visits, and outcomes Helping to minimise disruption to residents during the refurbishment worksKey Requirements: Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) Experience working on social housing refurbishment projects Excellent communication and customer service skills Strong organisational and record-keeping abilities Ability to build positive relationships with residents, clients, and site teams

We are currently recruiting for a Housing Officer to join a specialist housing provider on a temp-to-perm basis. This is an excellent opportunity for an experienced housing professional to manage a varied portfolio of properties across the West Midlands, including self-contained homes, bungalows, shared accommodation and larger housing schemes. This is a predominantly housing management and tenancy-focused role, offering a high degree of autonomy and flexibility. You will be responsible for managing your own patch, ensuring properties are well maintained, tenancies are sustained and residents receive a high-quality service. Key Responsibilities of a Housing Officer: Managing a portfolio of properties across the West Midlands. Conducting tenancy visits, scheme inspections and property checks. Managing void properties and coordinating re-lets to minimise turnaround times. Liaising with repairs and maintenance teams to ensure works are completed efficiently. Handling tenancy, rent and housing benefit-related enquiries. Working with local authorities, support providers and referral partners to maintain occupancy and support tenancy sustainment. Managing relationships with landlords, investors and external stakeholders. Identifying safeguarding concerns and maintaining accurate housing records.About You: Previous experience in a Housing Officer, Tenancy Officer or Neighbourhood Officer role. Experience managing voids, lettings, tenancy management and housing-related casework. Strong communication and stakeholder management skills. Able to work independently, manage your own diary and prioritise workloads effectively. A proactive and customer-focused approach to housing management.What's on Offer: Temp-to-perm opportunity. Hybrid working with approximately three days per week on patch. Mileage paid at 55p per mile. No fixed office base. A varied role with autonomy, flexibility and the opportunity to make a real impact within a growing housing organisation.This opportunity would suit a housing professional who enjoys managing their own patch and delivering excellent tenancy and property management services within a supportive and flexible environment

Housing Officer Location: Northeast including Co. Durham with regional travel when required Working Hours: 18.5 hours per week Contract type: Fixed Term Contract (Maternity Cover until June 2027) Salary: £25,110 - £32,090 FTE *Please note this roles required a valid Driving Licence and access to your own Vehicle. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes. You will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys. Key Duties Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly. Ensure residents understand their occupancy terms and security of tenure based on their agreement type. Use current toolkits, processes, and documentation; ensure outdated materials are discarded. Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy. Advise on and assist with property adaptations where applicable. For Full Job Description Please Click Here What We Offer We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package: 27 days annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. TPBN1_UKTJ

We are recruiting for an experienced Subsidy Officer to support a busy Revenues and Benefits team. The successful candidate will play a key role in ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, subsidy returns are completed correctly, and subsidy income is maximised. Key Responsibilities Review Housing Benefit and Council Tax Reduction claims to ensure accuracy and maximise subsidy recovery. Assist with the preparation, submission, and audit of annual Housing Benefit subsidy claims. Undertake targeted checking of high-risk and complex benefit cases. Identify opportunities to improve subsidy performance and make recommendations. Provide feedback on quality and performance, highlighting training needs. Support the delivery of subsidy-related training and guidance. Maintain up-to-date knowledge of benefits legislation, case law, and procedures. Deputise for the Subsidy Team Leader when required. Essential Requirements GCSEs (or equivalent) including Maths and English. Experience working within a Revenues and Benefits environment. Strong understanding of Housing Benefit and Council Tax Reduction legislation. Excellent analytical, organisational, and communication skills. Proficient in Microsoft Office and ICT systems. Ability to work independently and meet deadlines. TPBN1_UKTJ

We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation.About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.If this Income Officer role is of interest please apply or contact (url removed)

Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of £18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Company Overview Our client is a forward-thinking local authority based in the East Midlands, committed to improving housing standards, protecting vulnerable residents, and supporting safe and sustainable communities. Due to increased service demand, the council is seeking an experienced Private Sector Housing Officer to join the team on an interim basis. Role Overview We are recruiting a Private Sector Housing Officer for an initial 6-month contract, starting ASAP. The successful candidate will be responsible for delivering a range of statutory private sector housing functions, ensuring compliance with housing legislation and contributing to improved housing conditions across the borough. This is a full-time role, offering competitive rates between £40–£45 per hour, with hybrid working available subject to service requirements. Key Responsibilities Carry out inspections of private sector residential properties under the Housing Health and Safety Rating System (HHSRS) Investigate complaints relating to housing disrepair, poor conditions, and statutory nuisance Take enforcement action in line with the Housing Act 2004, including improvement notices, prohibition orders, and emergency remedial action where necessary Undertake HMO inspections and ensure compliance with licensing requirements Prepare statements, notices, schedules of works, and prosecution files as required Provide advice and guidance to landlords, tenants, and other stakeholders Support empty homes work and contribute to wider housing improvement initiatives Maintain accurate records and case management in line with service standards Liaise with internal departments, external agencies, and legal teams where appropriate Requirements (Qualifications / Skills & Experience) Essential Significant experience working within Private Sector Housing in a local authority setting Strong working knowledge of the Housing Act 2004 and associated housing enforcement legislation Experience carrying out HHSRS assessments and HMO inspections Proven track record of taking formal enforcement action Ability to manage a varied caseload and meet statutory deadlines Excellent communication and negotiation skills Ability to work independently with minimal supervision Desirable Degree or professional qualification in Environmental Health, Housing, or a related discipline Membership of a relevant professional body such as the Chartered Institute of Environmental Health (CIEH) or CIH Experience preparing prosecution cases and attending court Experience dealing with complex or high-risk housing cases Additional Information Contract duration: 6 months (with potential for extension) Location: East Midlands Rate: £40–£45 per hour (DOE) Working hours: 37 hours per week Start date: ASAP Hybrid/flexible working available subject to service needs

Location: Fully Remote Rate: £16.90 per hour PAYE Hours: 37 hours per week, Monday to Friday Contract: Until 31 January 2027 (initially) Start Date: ASAP We are currently recruiting for an experienced Financial Inclusion Officer to join a busy and supportive local authority team. This is an excellent opportunity for someone with a background in financial inclusion, welfare benefits, debt advice or housing support who is passionate about helping vulnerable residents improve their financial wellbeing. The Role You will manage a caseload of residents experiencing financial hardship, providing practical advice, guidance and support to help them maximise income, access benefits and grants, reduce debt and sustain their housing. Working with a range of partner agencies, you will help individuals achieve long-term financial stability. Key Responsibilities Manage a varied caseload of customers with complex financial needs. Provide advice on welfare benefits, budgeting and financial support. Support applications for hardship payments, discretionary grants and other funding. Help residents maximise household income and reduce financial hardship. Work closely with housing providers, debt advisers, Citizens Advice and other support organisations. Complete needs assessments and develop tailored action plans. Maintain accurate case records and performance information. Deliver a high standard of customer service while working to service targets. ## About You We're looking for someone with: Experience supporting people facing financial hardship. Knowledge of welfare benefits and financial inclusion services. Experience managing a busy caseload. Excellent communication and customer service skills. The ability to build positive relationships with customers and partner organisations. Strong organisational skills and the ability to prioritise workloads. Good IT skills, including Microsoft Office. ## What's on Offer Fully remote working. Long-term contract until January 2027. Competitive hourly rates. Immediate start available. Opportunity to make a real difference to people's lives while working within an experienced team. If you have experience in financial inclusion, welfare advice, housing support or debt advice and are looking for your next contract opportunity, we'd love to hear from you

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Senior Planning Policy Officer – Local Plan (Evidence, Strategy & Early Drafting) Central England | Remote / Hybrid | 6‑Month Rolling Contract | Outside IR35 (£40–£50/h) A Local Authority in Central England is embarking on the early stages of preparing a new Local Plan, and they are seeking an experienced Senior Planning Policy Officer to support evidence gathering, policy development, and project coordination. Reporting directly to the Principal Planning Policy Officer, you’ll help shape the strategic foundations of the plan and ensure early milestones are delivered with clarity and momentum. This role suits someone who understands the realities of Local Plan production, can work independently, and brings strong technical insight into policy formulation. Key Responsibilities • Local Plan evidence base — Lead topic papers, baseline assessments, and data analysis to inform emerging strategy, • Policy development — Draft early policy options, supporting text, and structured content for Reg 18, • Consultation preparation — Assist with preparing engagement materials and summarising representations, • Cross‑service collaboration — Work with Housing, Climate, Infrastructure, and Development Management teams to ensure policy alignment, • Monitoring & statutory updates — Support updates to the AMR, housing land supply, and other statutory datasets, • Project coordination — Contribute to project plans, timelines, and risk tracking for Local Plan milestones, • Member & senior officer support — Prepare briefing notes, reports, and presentations for committees and internal governance Candidate Requirements • Local Authority experience essential — minimum 5+ years in UK Planning Policy, • Strong understanding of Local Plan regulations, NPPF requirements, and evidence‑based plan‑making, • Demonstrable experience drafting policy content, topic papers, or consultation documents, • Ability to manage workload autonomously within a fast‑paced policy team, • Excellent written communication and analytical skills, • RTPI accredited (or working towards) desirable Working Arrangements • £40–£50 per hour (Outside IR35), • 6‑month rolling contract, • Remote working, with occasional on‑site workshops or familiarisation visits, • Immediate start available

Join a well-established Housing Association in a fulfilling role that truly makes a difference to young people's lives, with immediate start in a 4–5-week temporary contract with the possibility of extension. This Youth Mentor position offers the chance to support young people aged 16–25 in supported accommodation across Dudley, helping them build independence, sustain their tenancy, and work towards moving into their own home. You’ll be delivering one-to-one support, acting as a key worker and helping young people create support plans focused on education, employment, budgeting, wellbeing, life skills and tenancy responsibilities. This is a rewarding role for someone who values person-centred support, safeguarding, positive engagement and helping young people live confidently and independently. We’d love to hear from anyone with a background as a Youth Mentor, Youth Worker, Support Worker, Housing Support Officer, or experience in supported housing, safeguarding, social care, education, employment support or working with vulnerable young people in a similar setting, especially if you're passionate about helping young people progress and live independently. The role is offering the following benefits: 36 hours per week Temporary contract with the possibility of extension A meaningful role where you’ll directly support young people to build independence A supportive, community-focused working environment As a Youth Mentor, you will be: Working one-to-one with young people to assess their needs, risks and personal goals Creating support plans and helping with education, employment, budgeting, wellbeing and life skills Supporting young people with tenancy responsibilities including rent, behaviour and property care Liaising with external agencies including family members, support services and housing providers Keeping records updated and managing safeguarding concerns appropriatelyI’d love to speak to anyone who has: Experience working with young people or vulnerable individuals An understanding of support work, housing, safeguarding or tenancy sustainment Strong communication skills and the ability to build positive, professional relationships An organised and proactive approach, with confidence managing challenging situations Good record-keeping skills and the ability to work in line with safeguarding and confidentiality proceduresKey requirements for this Youth Mentor role: Experience supporting young people aged 16–25 or vulnerable individuals A good understanding of safeguarding, risk management and support planning The ability to work flexibly, including evenings until 9pm and some weekends Enhanced DBSThis role is offering an hourly rate of £18 (Via Umbrella). Travel & Location This role is based in Dudley, supporting young people within supported accommodation across the local area. Dudley is well connected across the West Midlands, with access to nearby routes including the A4123, A461 and M5, making travel across local services and accommodation schemes straightforward. If this Youth Mentor role sounds like your next opportunity, please apply now or contact Niamh on (phone number removed)

Join a growing social housing recruitment agency offering career progression, mentoring and a fun, supportive office environment in Birmingham. This Senior Business Support Officer role is ideal for someone who enjoys administration, compliance and working within a fast-paced operations team where no two days are the same. Established in 2008, we are a well-respected recruitment agency specialising in the social housing sector. You’ll be joining a modern and energetic office environment where your contribution will directly support the smooth running of the business and the success of our temporary workforce. This Senior Business Support Officer role is offering the following benefits: Hours to suit your lifestyle – full time and part time hours available Career progression opportunities as the team grows Supportive and friendly office environment Dedicated mentoring and ongoing support Team outings, social events, and company events Monday to Friday working hours only with no weekendsI’d love to hear from anyone with experience as a Senior Business Support Officer, Recruitment Administrator, Compliance Administrator, Operations Administrator, or Senior Office Administrator. As a Senior Business Support Officer, you will be: Ensuring temporary workers are fully compliant before their start dates Carrying out right to work checks in line with legal requirements Processing DBS checks and maintaining accurate compliance records Supporting with payroll and timesheet queries Assisting with business activity reports and administration tasks Handling inbound and outbound telephone calls professionally Building strong relationships with temporary workers and internal teams Updating systems, maintaining records, and managing email correspondence Supporting wider business objectives and team meetingsI’d love to speak to anyone who has: Previous administration experience within a fast-paced environment Strong IT skills including Microsoft Word, Excel, and Outlook Experience within recruitment, compliance, or sales administration Excellent attention to detail and organisational skills The ability to manage multiple workloads effectively Strong communication skills, both written and verbal A proactive and self-motivated attitude A professional and approachable telephone manner The ability to work independently and use initiativeThis role is offering a salary of £28,000 - £30,000 pro rata depending on experience. Location & travel This role is based in Birmingham, offering excellent transport links across the city and surrounding areas. The office is easily accessible via the M6, M5, and A38, alongside strong public transport connections through Birmingham New Street and local bus routes. INDBIR

Financial Inclusion Officer Rate: £16.90 per hour PAYE Location: Hybrid, Solihull Contract: 3 months Working hours: M-F Opus People Solutions are recruiting on behalf of Solihull Council for a Financial Inclusion Officer for a 3 month contract with possible for an extension. The role is demanding as it will involve working in a target-driven environment, managing a caseload and working with households with a wide range, sometimes complex needs. On a rota basis, the role will be office based with supervisory duties. Purpose of the Role: The role is of a case worker to support and facilitate households with complex and complicated financial needs with the aim of enabling residents to: • alleviate unnecessary financial hardship, • sustain affordable housing, • maximise household income, • obtain debt and budgeting advice A key part of the role will be linking into benefit services. The post holder will need excellent communication skills to engage with and offer support, information, advice and guidance to individuals, households or groups in Solihull with the aim of achieving better outcomes for the individual or household. Responsibilities will include: To identify clients from individuals, households or groups who may require financial support. Work with clients including those from vulnerable groups; in a non-judgemental way, empowering them to identify, understand and address changes to the benefit system. To make recommendations on any hardship grants, awards or payments including Community Care Grants, Crisis Awards, Section 17 Payments, DHPs. To be aware of and keep up to date with the wide range of services provided by Income & Awards and partners. Support clients to enable them to have full access to a range of benefits, services and actions to help alleviate any undue hardship, removing possible barriers to change and reducing any potential risk of homelessness. Engage with partner services as required including: Citizens Advice Bureau, Money & Debt Advice, Welfare Advice, Employment Support, Volunteering and Skill building, Children & Family Support, Adult Social Care, other council services, Financial Inclusion initiatives, social housing providers and private landlords. To promote a strong customer focused performance. Provide impartial, high quality and relevant advice or links on a range of other services that could assist the wider household or group. Support clients through key transitions, budgeting, debt advice, financial literacy/ awareness, housing options and other whole household support. To help clients maximise their income through increased benefit take up, charitable funding, grants or reduction of expenditure. To assist where relevant to ensure Discretionary Housing Payments are in place with a dedicated exit strategy for each household. To work closely with other service providers to ensure that where individual needs are complex, appropriate support is identified and accessed. Encourage and support clients to find their own long-term solution. Produce a needs assessment and action plan for clients at various levels of self-supporting actions. To manage varying size and complexity in caseload in a target-driven environment. To initiate and maintain systems to help monitor client caseload, output and outcomes for individuals and households. Collect and monitor outcomes and supply performance data to support the senior officer to inform other parties, including colleagues, individuals and members. To participate in workshops, informal group discussions and presentations to a range of audiences with a diverse range of needs. To actively participate in any identified induction, ongoing training and networking, to contribute to training events as required, exchange information and share good practice.For more information or to process your application, please apply now! "If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching

Retrofit Skills Coach Salary: £35,000 - £45,000 per annum Benefits: 33 days’ holiday (incl. bank holidays), discretionary additional day, contributory pension, annual leave purchase scheme Location: Hybrid – home, head office, and remote sites as required About Our Client Our client, is a leading force in retrofit skills, dedicated to improving the sustainability of UK housing. They support the national transition to net zero by training professional retrofitters and shaping industry standards. Role Purpose The Lead Tutor will deliver high-quality training, assessment, and, where applicable, internal quality assurance across our client’s retrofit training portfolio. The role requires expert technical knowledge, strong training capability, and a commitment to learner success. Key Responsibilities Training & Assessment Deliver retrofit training across classroom, online, bootcamp, and bespoke formats. Assess learner work and provide constructive feedback within a 5-day SLA. Adapt delivery to diverse learning needs and ensure compliance with awarding body standards. Learner Support Act as the primary contact for allocated learners. Provide coaching, guidance, and remove barriers to learning. Quality Assurance & Collaboration Conduct IQA activities (where qualified). Partner with colleagues to monitor progress, share best practice, and support trainer development. Course & Product Development Contribute technical input to course design, updates, and evaluation. Maintain up-to-date knowledge of legislation, standards, and industry innovation. Administration & Compliance Maintain accurate learner records and ensure adherence to all regulatory and internal requirements. Essential Requirements Qualified Retrofit Assessor or Coordinator (or DEA where relevant). 3+ years’ professional retrofit experience with strong technical expertise. Excellent communication, organisational skills, and digital capability. Ability to inspire and support diverse learners. Desirable IQA qualification. Experience mentoring other trainers/assessors. Knowledge of emerging technologies and industry trends. Training/assessing qualifications or progress towards them. Experience assessing retrofit learner work. Personal Attributes Passionate, learner-focused, and committed to high-quality delivery. Patient, adaptable, collaborative, and improvement-driven. Able to work independently, prioritise effectively, and meet deadlines. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years’ experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. *Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here’s why many people choose us – and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number – your voice is heard, and your work makes a visible difference Closer working relationships – work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country – for the Black Country, by the Black Country – and proud of our social purpose You’ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week’s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 *Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted