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Reviews Officer (Homelessness) - Housing \n Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom \n Contract: Temporary (16Weeks) \n Start Date: 03 Aug 2026 \n Hours: 36 hours per week (2 days in the office) \n Rate: £ 21.28 per hour (PAYE) \n IR35 Status: Inside \n About the Role \n Reviews Officer \n London Borough of Waltham Forest \n Interviews in person only* \n MUST HAVE - **Experience of conducting reviews under Part VII of the Housing Act 1996. \n\n • Experience of making offers of accommodation under Part VII of the said Act-be it Temporary Accommodation or Accommodation to bring to end either relief duty OR the duty under section 193 (2) of the said Act.\n, • Experience of managing Accommodation Placement Team/s.*\n\n Key responsibilities: \n\n • Conduct statutory s.202 homelessness reviews under the Housing Act 1996.\n, • Review decisions on duty owed, suitability, priority need, intentionality, and local connection.\n, • Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law.\n, • Draft clear, legally defensible review decision letters within statutory timescales.\n, • Work with Housing Options & Support teams, Legal Services, and partner agencies.\n, • Monitor compliance and contribute to service improvements.\n\n Person specification: \n\n • Minimum 3 years’ experience in homelessness/housing services.\n, • Demonstrable experience conducting s.202 reviews.\n, • Strong knowledge of the Housing Act 1996, HRA 2017, and relevant case law.\n, • Experience working within a London local authority.\n, • Ability to conduct detailed and thorough investigations.\n, • Excellent letter and report writing skills.\n, • The ability to build affective collaborative working relationships across internal Services.\n, • Inquisitive mind and ability to think on their feet.\n, • Ability to work under pressure.\n, • Ability to work to deadlines.\n\n \n To apply or for more information, please contact: \n Chika Nwokorie \n Ador Resourcing Ltd \n \n \n \n \n \n \n

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) \n We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. \n The Role \n As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. \n Key Responsibilities \n\n • Maximise income through rent collection and arrears management across varied tenures\n, • Provide advice and support on welfare benefits, including Universal Credit\n, • Engage directly with tenants through home visits and case management to resolve arrears issues\n, • Work across services to deliver a joined-up, person-centred approach\n, • Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation\n, • Support tenancy sign-ups to ensure rent is collected from day one\n, • Prepare reports and maintain accurate records in line with performance and compliance requirements\n, • Identify and manage fraud risks and misrepresentation cases\n, • Attend court and enforcement proceedings where required\n\n About You \n We’re looking for candidates who have: \n\n • Experience in income collection, rent arrears, or housing management\n, • Strong knowledge of housing benefits and welfare reform\n, • Experience supporting vulnerable tenants and complex cases\n, • Excellent communication and negotiation skills\n, • Ability to manage a busy caseload independently\n, • Good IT skills and experience using housing or case management systems\n, • A proactive, customer-focused approach with a strong sense of accountability\n\n What’s on Offer \n\n • Competitive rate: £21.41 PAYE / £28.19 Umbrella\n, • Opportunity to contribute to a high-performing income service\n, • Valuable local authority experience\n, • Immediate start available\n

Job Title: Support OfficerContract Type: PermanentSalary: £29,713.46 Per AnnumWorking Hours: 37.5 Hours per week Working Pattern: Working Monday - Friday shift pattern of 9-5pm and 1-9pm.Location: Greenwich Mental Health, Greenwich, KentIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Support Officer You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.About you We are looking for someone with: • Experience of working with vulnerable people • Experience of delivering structured support and risk management • To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team • An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction. • Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone workingWhy Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered.

Repairs Complaints and Legal Officer \n Hillingdon \n £21.41ph \n Full time \n Key Responsibilities \n\n • Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.\n, • Carry out quality inspections of completed repair works.\n, • Liaise with contractors and internal teams to ensure remedial works are completed promptly.\n, • Monitor service performance and produce management reports.\n, • Investigate service issues and recommend process improvements.\n, • Support budget monitoring, contractor payments and procurement processes.\n, • Maintain accurate records and ensure compliance with council policies and service standards.\n\n We're looking for someone who has: \n\n • Experience within housing repairs, property maintenance or a similar environment.\n, • Knowledge of complaints handling and legal disrepair processes.\n, • Excellent communication and customer service skills.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Experience producing reports and analysing performance data.\n, • A collaborative approach with the confidence to work with contractors, colleagues and residents.\n\n To find out more information please contact \n Recruitment is done in line with safe recruitment practices. \n We are an equal opportunity agency

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. \n Contract Details: \n\n • Type: Temporary (3 months)\n, • Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella)\n, • Location: Gainsborough Tower, Northolt, Ealing\n, • Working Arrangements: Site-based\n, • Hours: Part time, 17.5 hours per week\n, • DBS required\n\n We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. \n The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. \n Key Responsibilities: \n\n • Take responsibility for the day-to-day management of designated sheltered housing schemes.\n, • Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters.\n, • Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon.\n, • Coordinate referrals to support services where required, including social care and health partners.\n, • Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained.\n, • Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary.\n, • Support the letting process for new tenants, from viewings and sign-ups through to settling-in support.\n, • Promote community engagement and help residents participate in scheme activities and local initiatives.\n, • Maintain accurate records in line with data protection and safeguarding procedures.\n\n Required Skills and Experience: \n\n • Experience working within housing management or a related field.\n, • Strong customer service skills and the ability to work sensitively with older or vulnerable residents.\n, • Knowledge of housing legislation, tenancy management, and safeguarding principles.\n, • Ability to assess resident needs and make appropriate referrals to support services.\n, • Confident IT user, with experience using Microsoft Office and housing management systems.\n, • Excellent communication and interpersonal skills, with the ability to build strong working relationships.\n, • Ability to manage workload independently and respond effectively to emergencies or complex situations.\n\n Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are looking for an organised, customer-focused Grants Officer to join our Adult Adaptations team. This is an exciting opportunity to support disabled and vulnerable adults to remain safe, independent, and comfortable in their own homes. \n As a Grants Officer, you will manage Disabled Facilities Grants (DFGs) and other housing adaptation grants, guiding applicants through the process from initial enquiry to grant approval and completion. You will work closely with Occupational Therapists, surveyors, contractors, and other professionals to ensure adaptations are delivered efficiently and in line with legislation and local policies. Key Responsibilities\n\n • Process applications for Disabled Facilities Grants and other adaptation grants.\n, • Assess grant eligibility in accordance with legislation, policies, and procedures.\n, • Liaise with applicants, their families, Occupational Therapists, surveyors, contractors, and partner agencies throughout the adaptations process.\n, • Calculate grant entitlement and prepare approvals in line with financial and legal requirements.\n, • Monitor grant expenditure and maintain accurate financial and case records.\n, • Ensure all documentation is complete and compliant before grants are approved and paid.\n, • Provide advice and guidance to residents on the grants process and available funding options.\n, • Support the timely delivery of adaptations to help residents remain independent and reduce hospital admissions or the need for residential care.\n, • Maintain excellent customer service while managing a varied caseload.\nAbout You\n We're looking for someone who has: \n\n • Experience of administering grants, financial assistance, or casework in a housing, local government, or social care environment.\n, • Excellent organisational skills and the ability to manage multiple cases and competing priorities.\n, • Strong attention to detail and the ability to interpret legislation, policies, and procedures.\n, • Excellent communication and customer service skills.\n, • Experience of working with confidential information and maintaining accurate records.\n, • Good IT skills, including Microsoft Office and case management systems.\n, • The ability to work collaboratively with a range of professionals and partner organisations.\nDesirable\n\n, • Knowledge of Disabled Facilities Grants legislation and the Housing Grants, Construction and Regeneration Act 1996.\n, • Experience of working within housing adaptations, adult social care, housing services, or local government.\n, • Understanding of the role of Occupational Therapists and the adaptations process.\n, • Knowledge of safeguarding, equality legislation, and person-centred service delivery.\n\n For more information please contact Simone at Social Care Locums

Rent Accounting & Finance Officer (Housing) \n Location: Wembley (Hybrid Working) Employer: Local Authority Contract: Ongoing Temporary Role (Immediate Start) Pay Rate: £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) \n About the Role \n London Council is seeking an experienced Rent Accounting & Finance Officer to join their housing finance team on an ongoing temporary basis. This is an excellent opportunity to contribute to a high-performing service supporting residents and ensuring accurate rent accounting across mixed tenure housing stock. \n This role offers a hybrid working arrangement and requires someone who can hit the ground running, delivering accurate financial administration and excellent customer service. \n Key Responsibilities \n\n • Administer rent accounting processes with efficiency and accuracy, including:\n \n, • Raising invoices\n, • Producing and dispatching energy bills\n \n, • Manage and update rent accounts for mixed tenure housing stock\n, • Process rent debit changes, including:\n \n, • Annual rent increases/decreases\n, • Service charge adjustments\n, • Water rate charges\n \n, • Maintain and update the Housing Management System, including:\n \n, • Lettings, voids, and tenancy amendments\n, • Successions and mutual exchanges\n, • Debit/credit adjustments and property updates\n \n, • Ensure data integrity by liaising with internal teams (e.g. Housing Operations) and external stakeholders such as Housing Benefits\n, • Provide comprehensive housing and financial administrative support to the wider housing service\n\n Customer Service Focus \n\n • Deliver a high standard of customer service\n, • Take ownership of queries and resolve issues effectively\n, • Promote self-service options while supporting vulnerable customers\n\n What We’re Looking For \n\n • Previous experience in rent accounting / housing finance within a local authority or housing association\n, • Strong knowledge of housing management systems\n, • Excellent attention to detail with financial data\n, • Ability to manage high-volume workloads in a fast-paced environment\n, • Confident communicator with strong customer service skills\n\n Why Apply? \n\n • Immediate start available\n, • Ongoing contract with potential for extension\n, • Competitive hourly rates\n, • Hybrid working flexibility\n, • Work with a reputable London borough\n\n Apply now to secure your next contract role

Housing Resolutions Officer \n Brent \n Hybrid - 3 days onsite, 2 days wfh Location: HA9 0FJ \n Contract \n Pay Rate: £21.41 ph PAYE + 28 DAYS holidays - (approx. £41,750.00 p/a) \n\n • To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.\n, • To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.\n, • To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children’s services or adult care.\n, • To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement.\n\n Experience \n\n • Experience of giving advice and information to customers and working with vulnerable groups\n, • Understanding of homelessness and housing issues in the borough.\n, • Knowledge of temporary accommodation provision and usage\n, • Strong and effective experience in provision of exceptional customer services.\n, • Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.\n, • Experience of negotiation, advocacy, mediation\n\n To find out more information please contact Abbie at \n Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

ASB Officer – Social Housing \n Roundshaw Estate (SM6) Full-time | 5 Days per Week (Office & Site Visits) £23.16 per hour PAYE Immediate Start | Ongoing Temporary Role \n We are currently recruiting for an experienced ASB Officer to join a leading Housing Association based on the Roundshaw Estate (SM6). This is an excellent opportunity for a confident and skilled professional to take ownership of complex cases and deliver high-quality enforcement outcomes. \n Please note: Candidates MUST have proven experience as an ASB Officer – this is non-negotiable. \n About the Role \n As ASB Officer, you will play a key role within the Housing Management team, leading on anti-social behaviour (ASB) and tenancy fraud cases across the organisation’s housing stock. \n You will manage complex cases from start to finish, take formal enforcement action where required, and represent the organisation in County Court proceedings, working closely with Legal and Housing teams to deliver customer-focused resolutions. \n You’ll also provide expert support and guidance to Local Housing and Supported Housing Managers, helping to drive best practice across the service. \n Key Responsibilities \n\n • Manage a caseload of complex ASB and harassment cases from investigation through to resolution\n, • Lead on formal enforcement action, including preparation for court proceedings\n, • Represent the organisation in County Court, supporting witnesses where required\n, • Investigate and manage tenancy fraud cases\n, • Provide specialist advice, guidance, and case support to Housing colleagues\n, • Work collaboratively with internal teams and external partners (local authorities, police, etc.)\n, • Ensure excellent customer service while enforcing tenancy conditions\n, • Contribute to policy development and promote best practice across regions\n\n Essential Requirements \n Proven experience as an ASB Officer within social housing Strong experience managing complex ASB/harassment cases end-to-end Experience preparing and presenting cases in County Court Solid understanding of landlord & tenancy law and its application Excellent communication skills – able to explain complex information clearly Strong negotiation and stakeholder management skills Highly organised, proactive, and able to work independently Full UK driving licence and access to a vehicle for work purposes \n Key Skills & Competencies \n\n • Ability to influence and negotiate with residents, colleagues, and external stakeholders\n, • Strong relationship-building skills across multiple agencies\n, • Confident decision-maker with attention to detail\n, • Effective planning, prioritisation, and caseload management\n, • Self-motivated and able to work with minimal supervision\n\n Why Apply? \n Immediate start with ongoing contract stability Opportunity to lead on impactful, high-level ASB cases Work within a supportive and experienced housing team Varied role combining office work and on-site visits Opportunity to contribute to service improvement and best practice \n If you are an experienced ASB Officer ready to take on a challenging and rewarding role with immediate impact, we want to hear from you. \n Apply now to be considered \n \n

Programme Officer \n Ready to turn insight into action and create lasting global impact? Apply now and be part of a movement working to end homelessness. \n Location: London \n Salary: £40,000 per annum \n Closing Date: 12 July 2026 \n Employment Type: Permanent \n Hours: 37.5 per week \n About the Role \n Help drive a global movement to end homelessness. As a Programme Officer, you’ll play a key role in expanding the international 13 Houses Campaign, working across countries, cultures and communities to develop impactful housing initiatives and strengthen global advocacy. \n You’ll support project design and delivery, carry out due diligence and monitoring, and help bring compelling stories to life through high-quality content and communications that influence change. \n This role is ideal for someone with experience in project management and advocacy, who thrives in a collaborative, fast-paced environment. You’ll bring strong analytical skills, attention to detail and the ability to manage multiple priorities, from supporting funding applications and reporting, to delivering events and engaging stakeholders worldwide. \n Key Deliverables \n • Lead delivery of FHA’s advocacy strategy and support Vincentian Family members to strengthen advocacy capacity. \n • Support the expansion of the 13 Houses Campaign globally. \n • Provide application support to potential projects, carry out due diligence, monitoring and evaluation. \n • Identify compelling stories and produce high-quality written content for bulletins, website articles and publications. \n • Assist with planning, administration and delivery of international conferences and webinars. \n What we are looking for from you \n Essential: \n • Two years’ experience in project management and advocacy. \n • An interest in maintaining or developing a career in global homelessness. \n • Understanding of, commitment to and willingness to advocate for Vincentian values and the charity. \n • Ability to work effectively as part of a team and independently. \n • Proficient in other languages, preferably French, Spanish or Portuguese. \n • Experience preparing funding bids, applications and project reports. \n • Understanding of measuring outcomes and impact of projects and programmes. \n • Excellent attention to detail, including proofreading skills. \n • Excellent interpersonal skills and ability to build relationships internally and externally, working with diverse cultures and languages. \n • Experience designing, implementing and delivering advocacy strategies. \n • Ability to interpret and analyse numerical and statistical data, including financial monitoring. \n • Experience producing reports and presenting information to stakeholders. \n • Strong writing and storytelling skills. \n • Experience in content creation or a related field is preferred. \n • Understanding of social media platforms. \n • Understanding of due diligence in grant applications. \n • Highly computer literate, including Word, PowerPoint, Outlook and Excel. \n • Excellent administrative and time management skills, with the ability to multitask and prioritise independently. \n • Ability to work under pressure and take initiative to achieve objectives. \n • Excellent communication skills in spoken and written English. \n • Flexible and willing to work outside normal hours when required. \n • Able to undertake international travel (3-4 weeks a year). \n • Commitment to equality, inclusion and respecting others. \n Desirable: \n • Experience working or volunteering in an international network. \n • Technical skills to run events. \n • Knowledge of homelessness. \n • Volunteering experience. \n What You’ll Receive \n • Tailored training and development. \n • Flexible working options where suitable. \n • 26 days annual leave, rising with service. \n • Family friendly leave policies. \n • Pension scheme with employer contributions up to 7%. \n • Employee Assistance Programme with 24/7 GP access. \n • Discounts across retail, travel, food, fitness and more. \n • Cash health plan for you and your family. \n • Death in service benefit. \n • Access to legal and practical support. \n Safer Recruitment \n The charity is committed to fair and inclusive recruitment and welcomes applications from people of all backgrounds. \n Where required under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, the appropriate Disclosure & Barring Service (DBS) check will be completed. Only information relevant to the role will be considered and a criminal record will never be treated as an automatic barrier to employment. \n About the Organisation \n In the 1980s, high unemployment and steep inflation contributed to a shocking rise in youth homelessness across London. Since then, the organisation has continued to work towards ending homelessness through practical action, advocacy and long-term solutions.

MUST HAVE - **minimum of 2-4 years continuous experience of conducting reviews under section 202 of the Housing Act 1996 Part VII or making offers of accommodation under Part VII of the Housing Act 1996”. \n \n Reviews Officer (Homelessness) Experience of making offers of accommodation under Part VII of the said Act-be it Temporary Accommodation or Accommodation to bring to end either relief duty OR the duty under section 193 (2) of the said Act. \n Experience of managing Accommodation Placement Team/s.* Reviews Officer (Homelessness) \n \n Key responsibilities: Reviews Officer (Homelessness) \n \n Conduct statutory s.202 homelessness reviews under the Housing Act 1996. \n Review decisions on duty owed, suitability, priority need, intentionality, and local connection. \n Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. \n Draft clear, legally defensible review decision letters within statutory timescales. \n Work with Housing Options & Support teams, Legal Services, and partner agencies. \n Monitor compliance and contribute to service improvements. \n \n Person specification: Reviews Officer (Homelessness) \n \n Minimum 3 years’ experience in homelessness/housing services. \n Demonstrable experience conducting s.202 reviews. \n Strong knowledge of the Housing Act 1996, HRA 2017, and relevant case law. \n Experience working within a London local authority. \n Ability to conduct detailed and thorough investigations. \n Excellent letter and report writing skills. \n The ability to build affective collaborative working relationships across internal Services. \n Inquisitive mind and ability to think on their feet. \n Ability to work under pressure. \n Ability to work to deadlines.

Please only apply if you have over 2 years experience in the relating fieldAre you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer!My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis.As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include:\n\n • Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency.\n, • Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community.\n, • Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance.\n, • Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations.\n, • Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations.\nWe're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential.If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now!

Complaints Reviews OfficerLocation: East LondonRate: £32 per hour UmbrellaContract: 3–6 Month Ongoing ContractHours: Monday to Friday, 9:00am – 5:00pmWorking Pattern: Hybrid Working (3–4 Days per Week in the Office)Complaints Reviews Officer – Local AuthorityWe are currently recruiting for an experienced Complaints Reviews Officer to join a busy Local Authority team in East London on an ongoing contract basis.This is an excellent opportunity for a complaints professional with experience investigating complex complaints, conducting reviews, and producing high-quality responses within a local authority, housing, public sector, or customer service environment.The RoleYou will be responsible for managing and reviewing complex complaints, ensuring that investigations are conducted thoroughly, fairly, and in line with corporate policies, procedures, and statutory requirements.Working closely with service departments and senior stakeholders, you will provide independent complaint reviews, identify service improvements, and help ensure excellent customer outcomes.Key Responsibilities\n\n • Investigate and review complex complaints and escalated cases.\n, • Prepare detailed complaint responses and review reports.\n, • Ensure complaints are handled in accordance with corporate procedures and timescales.\n, • Liaise with service managers and stakeholders to gather evidence and information.\n, • Identify service failures and make recommendations for improvement.\n, • Monitor complaint trends and contribute to service improvement initiatives.\n, • Maintain accurate case records and management information.\n, • Support responses to Ombudsman enquiries where required.\n, • Ensure high standards of customer service and complaint resolution.\nEssential Experience\n\n, • Experience managing complaints within a local authority, housing association, public sector, or regulated environment.\n, • Strong complaint investigation and case review experience.\n, • Excellent report writing and written communication skills.\n, • Experience handling complex and sensitive customer issues.\n, • Ability to analyse information and make evidence-based decisions.\n, • Strong organisational skills with the ability to manage a busy caseload.\nKnowledge & Skills\n\n, • Understanding of complaints handling procedures and best practice.\n, • Ability to produce high-quality written responses and reports.\n, • Strong attention to detail and analytical skills.\n, • Excellent stakeholder management and communication abilities.\n, • Ability to work independently and meet strict deadlines\nPlease note: This is an urgent requirement and applications will be reviewed as they are received. The vacancy may close at short notice.

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) \n We are currently recruiting for a Housing Resolution Officer to join a busy Housing Needs Service on a 3-month temporary contract in Brent, London. This is an excellent opportunity for an experienced housing professional to support vulnerable households and help drive successful move-on from temporary accommodation. \n The Role \n As a Housing Resolution Officer, you will provide specialist housing advice and support to households in temporary accommodation, helping them secure suitable long-term housing options while ensuring compliance with legislation and council policies. \n Key Responsibilities \n\n • Provide housing options advice to residents in temporary accommodation and support move-on into settled housing\n, • Conduct home visits and maintain regular contact with households to assess needs and manage expectations\n, • Support residents in accessing private rented, social, and intermediate housing options\n, • Manage suitability assessments, reviews, and accommodation offers in line with legislation\n, • Investigate and respond to complaints, tenancy issues, and anti-social behaviour cases\n, • Work closely with landlords, housing providers, and internal teams to resolve issues and improve outcomes\n, • Identify and address tenancy breaches, fraud, or misuse of temporary accommodation\n, • Assist residents with benefits advice, employment signposting, and support services\n, • Ensure properties meet compliance standards, including health and safety requirements\n, • Maintain accurate records and contribute to performance reporting\n\n About You \n We’re looking for candidates with: \n\n • Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017, etc.)\n, • Experience working with temporary accommodation and vulnerable households\n, • Excellent communication and customer service skills, with the ability to manage challenging situations\n, • Experience in case management, tenancy enforcement, and housing advice\n, • Strong organisational skills and the ability to manage a demanding caseload\n, • Good IT skills, including experience with housing management systems\n, • A proactive and solution-focused approach to service delivery\n\n What’s on Offer \n\n • Competitive hourly rate: £21.41 PAYE / £28.19 Umbrella\n, • Valuable experience within a respected London local authority\n, • Opportunity to make a genuine impact supporting residents in housing need\n, • Immediate start available\n\n If you’re passionate about housing and ready to take on a fast-paced, rewarding role, apply today to be considered.

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. \n Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. \n This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. \n Key responsibilities will include: \n • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. \n • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. \n • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. \n • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. \n • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. \n • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. \n • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. \n Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.

Job Title: Customer Service Officer - Council Tax & Housing Benefits \n Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) \n Hourly rate £20.96 PAYE / £27.33 Umbrella per hour \n Contract Length: 3-month contract (possibility of extension) \n Working Pattern: Full Time, Monday - Friday, 35 hours \n ASAP Start \n \n \n We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. \n \n Key Responsibilities \n\n • Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support.\n, • Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements.\n, • Negotiate and agree payment plans with customers in accordance with council procedures.\n, • Maintain accurate customer records and update accounts using council systems.\n, • Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes.\n, • Support residents in using online services and digital platforms such as MyAccount.\n, • Liaise with internal departments and external organisations to resolve customer enquiries efficiently.\n, • Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience.\n\n \n About You \n You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. \n \n Essential Requirements \n\n • Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation.\n, • Essential software knowledge of Northgate/NEC/Iworld.\n, • Working knowledge of a document imaging system\n, • Minimum one year's experience within a customer service or service delivery environment.\n, • Proven ability to resolve customer enquiries by telephone.\n, • Excellent verbal and written communication skills.\n, • Ability to remain calm and professional when handling difficult or distressed customers.\n, • Experience using Microsoft Office, CRM systems and other ICT applications.\n\n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Council Tax & Housing Benefits Officer \n Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) \n Hourly rate £20.96 PAYE / £27.33 Umbrella per hour \n Contract Length: 3-month contract (possibility of extension) \n Working Pattern: Full Time, Monday - Friday, 35 hours \n ASAP Start \n \n \n We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. \n \n Key Responsibilities \n\n • Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support.\n, • Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements.\n, • Negotiate and agree payment plans with customers in accordance with council procedures.\n, • Maintain accurate customer records and update accounts using council systems.\n, • Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes.\n, • Support residents in using online services and digital platforms such as MyAccount.\n, • Liaise with internal departments and external organisations to resolve customer enquiries efficiently.\n, • Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience.\n\n \n About You \n You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. \n \n Essential Requirements \n\n • Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation.\n, • Essential software knowledge of Northgate/NEC/Iworld.\n, • Working knowledge of a document imaging system\n, • Minimum one year's experience within a customer service or service delivery environment.\n, • Proven ability to resolve customer enquiries by telephone.\n, • Excellent verbal and written communication skills.\n, • Ability to remain calm and professional when handling difficult or distressed customers.\n, • Experience using Microsoft Office, CRM systems and other ICT applications.\n\n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) \n We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. \n The Role \n As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. \n Key Responsibilities \n\n • Maximise income through rent collection and arrears management across varied tenures\n, • Provide advice and support on welfare benefits, including Universal Credit\n, • Engage directly with tenants through home visits and case management to resolve arrears issues\n, • Work across services to deliver a joined-up, person-centred approach\n, • Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation\n, • Support tenancy sign-ups to ensure rent is collected from day one\n, • Prepare reports and maintain accurate records in line with performance and compliance requirements\n, • Identify and manage fraud risks and misrepresentation cases\n, • Attend court and enforcement proceedings where required\n\n About You \n We’re looking for candidates who have: \n\n • Experience in income collection, rent arrears, or housing management\n, • Strong knowledge of housing benefits and welfare reform\n, • Experience supporting vulnerable tenants and complex cases\n, • Excellent communication and negotiation skills\n, • Ability to manage a busy caseload independently\n, • Good IT skills and experience using housing or case management systems\n, • A proactive, customer-focused approach with a strong sense of accountability\n\n What’s on Offer \n\n • Competitive rate: £21.41 PAYE / £28.19 Umbrella\n, • Opportunity to contribute to a high-performing income service\n, • Valuable local authority experience\n, • Immediate start available\n

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. \n\n • Housing Solutions Officer\n, • Public Sector - Local Authority\n, • Temporary Role - 3 months with possible extension\n, • Full Time - Monday to Friday, 35 hours per week\n, • £245 per day Umbrella inside IR35\n, • IT Equipment Provided\n, • ASAP Start\n, • Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home\n\n About You \n You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. \n Essential skills & experience: \n\n • Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law\n, • Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment\n, • Confident conducting interviews, assessments, and drafting detailed decision letters\n, • Excellent communication skills, with the ability to explain complex legal matters clearly to customers\n, • Strong negotiation and problem-solving skills, particularly with landlords and support services\n, • Customer-focused approach with empathy for vulnerable individuals\n, • Organised, resilient, and able to work to strict statutory deadlines\n\n Key Responsibilities \n\n • Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017\n, • Make robust, legally sound decisions on eligibility, priority need, and intentionality\n, • Take proactive steps to prevent and relieve homelessness through early intervention and casework\n, • Interview and support customers at risk, providing clear advice on housing options and alternatives\n, • Negotiate with landlords and partners to secure sustainable accommodation solutions\n, • Liaise with internal departments, legal services, and external agencies to deliver positive outcomes\n, • Maintain accurate case records and ensure compliance with statutory duties\n, • Identify safeguarding concerns and support vulnerable households appropriately\n, • Contribute to reducing reliance on temporary accommodation and improving service outcomes\n\n Why Apply? \n\n • Competitive daily rate\n, • Flexible hybrid working arrangement\n, • Opportunity to contribute directly to reducing homelessness and improving residents' lives\n, • Work within a collaborative, high-performing local authority team\n\n \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Traveller Liaison Officer \n Wembley, Northwest London Local Authority Immediate Start | Ongoing Temporary Assignment Monday to Friday | 7.2 Hours per Day (36 Hours per Week) \n Pay Rates \n\n • £22.41 per hour PAYE\n, • £29.51 per hour Umbrella/LTD\n\n The Opportunity \n We are recruiting for an experienced Traveller Liaison Officer to join a well-established Local Authority Housing team in Wembley. This is an excellent opportunity to play a key role in supporting the Traveller community while delivering high-quality housing and site management services. \n The successful candidate will take direct responsibility for the management of a Traveller site, acting as the primary point of contact for residents and stakeholders, ensuring excellent tenancy and licence management, compliance, customer service and community engagement. \n This is an ongoing temporary position with an immediate start available. \n Key Responsibilities \n\n • Act as the lead officer responsible for the day-to-day management of a Traveller site.\n, • Be the face of the landlord, delivering a visible, accessible and customer-focused housing management service.\n, • Manage licences from initial letting through to termination and re-let.\n, • Support residents to sustain their licence agreements and meet rental obligations.\n, • Promote financial inclusion and access to support services.\n, • Build positive relationships with Traveller residents and community stakeholders.\n, • Coordinate multi-agency meetings and action plans to resolve complex cases.\n, • Maintain accurate resident records and ensure all interactions are recorded in real time.\n, • Undertake regular site inspections and ensure compliance with health and safety requirements.\n, • Work proactively using mobile technology and housing management systems.\n, • Identify and resolve housing management issues while ensuring compliance with statutory and regulatory requirements.\n, • Contribute towards improving resident satisfaction and engagement.\n\n Essential Requirements \n\n • Strong understanding of local authority housing services and support agencies.\n, • Knowledge of the Protection from Eviction Act 1977 and Housing Act 1988 relating to licences and occupancy management.\n, • Understanding of welfare benefits, including Universal Credit.\n, • Awareness of equality, diversity and inclusion issues affecting Gypsy, Traveller and Roma communities, including stigma, discrimination and social exclusion.\n, • Good working knowledge of Microsoft Office and Microsoft Teams.\n, • Understanding of social housing regulation and landlord responsibilities.\n\n Experience \n\n • Experience within housing management, tenancy management, neighbourhood housing or a related housing role.\n, • Proven ability to work independently and manage a varied caseload.\n, • Experience of delivering excellent customer-focused services.\n, • Ability to take ownership of complex cases and drive positive outcomes.\n, • Strong communication and stakeholder management skills.\n, • Experience of partnership working with internal departments and external agencies.\n\n Qualifications \n\n • Full current UK Driving Licence.\n, • Willingness to enrol with the Chartered Institute of Housing (CIH) and work towards a Level 3 Housing qualification in line with the Social Housing (Regulation) Act requirements.\n

Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) \n We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! \n Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. \n Key Responsibilities: \n\n • Tenant Support & Management:\n\n, • Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. \n \n • Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. \n \n • Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. \n \n\n • Lettings & Allocations:\n\n, • Ensure all allocations comply with housing policies and legislation. \n \n • Manage tenancy terminations and ensure smooth transitions for tenants. \n \n • Collaborate with support teams to check applicant suitability, particularly regarding health and safety. \n \n \n \n\n • Rents & Benefits:\n\n, • Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. \n \n • Assist staff in managing bad debts and provide expert housing advice. \n \n \n\n • Scheme Reviews & Inspections:\n\n, • Conduct property visits to monitor tenant wellbeing and property conditions. \n \n • Participate in care planning and liaise with healthcare professionals when necessary. \n \n \n What We're Looking For: \n\n • Qualifications:\n\n, • CIH qualified Level 3 (desirable). \n \n • Relevant housing management qualifications. \n \n\n • Skills & Experience:\n\n, • Proven experience in a housing association or similar role. \n \n • Strong understanding of Housing Benefit regulations and the Supported Housing sector. \n \n • Excellent communication skills and a resilient, 'can-do' attitude. \n \n Why Join Us? \n\n \n \n \n \n \n \n \n • Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living.\n, • Professional Growth: Opportunities for training and development in housing management and related fields.\n, • Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter.\n \n \n \n \n \n \n \n\n \n Additional Details: \n\n \n \n \n \n \n \n \n • Contract Type: Permanent\n, • Working Pattern: Full Time\n, • Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training).\n \n \n \n \n \n \n \n\n \n If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. \n Your future starts here - let's make a difference together! \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Community Support Officer Fulham, London £15.50 per hour + Holiday Pay Temporary Contract Full-Time | Monday to Friday | 9:00am - 5:00pmAbout the RoleWe are currently recruiting for a Community Support Officer to join a leading supported housing provider working with vulnerable and disabled veterans.This is an excellent opportunity for an experienced support professional with a background in homelessness, mental health, substance misuse, supported housing, physical disabilities, or vulnerable adults services. You will play a key role in helping residents maintain their tenancies, develop independent living skills, and engage positively within their local communities.Key ResponsibilitiesManage a caseload of residents and act as Lead Worker/Keyworker.Complete support plans, risk assessments, and regular reviews.Support residents to sustain their tenancies and live independently.Liaise with mental health, substance misuse, healthcare, housing, and community services.Assist residents with benefits, welfare support, and access to relevant services.Promote community engagement, social inclusion, training, education, and employment opportunities.Support tenants to build positive relationships with family, friends, and community networks.Maintain accurate records, case notes, and support documentation.Work closely with internal teams and external partner agencies.Safeguard vulnerable adults and manage risk appropriatelyInterested?If you have experience supporting vulnerable adults and are passionate about promoting independence, recovery, and community integration, we'd love to hear from you.Apply today or contact us for more information. \n Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

An opportunity has arisen for an HR Administrator to join acharitable housing association that providing affordable homes and delivering care, support, and community services to help residents live independently and build stronger communities. \n As an HR Administrator, you will provide comprehensive HR administrative support across the employee lifecycle, ensuring HR processes, systems and services are delivered accurately, efficiently and in line with employment legislation and internal policies. \n This is a4-month contract-based role with possibility of extension offering a pro-rata salary of £34,550 and benefits. \n \n You will be responsible for \n\n • Act as the first point of contact for HR enquiries, providing guidance and escalating complex issues as appropriate.\n, • Manage the HR inbox, responding to enquiries promptly and professionally.\n, • Maintain HR systems and employee records, ensuring data accuracy and GDPR compliance.\n, • Administer recruitment and onboarding, including contracts and pre-employment checks.\n, • Support HR systems administration, user support and process improvements.\n, • Process payroll administration, ensuring accurate and timely employee changes.\n, • Produce HR reports, including payroll, absence and workforce data.\n, • Support performance management and employee relations administration.\n, • Administer employee benefits and maintain accurate records.\n, • Maintain accurate HR records and electronic filing systems.\n, • Support HR policy updates and ensure awareness of employment legislation.\n, • Handle confidential employee information with discretion.\n\n \n What we are looking for \n\n • Previously worked as an HR Administrator, Recruitment Administrator, HR Assistant, Human Resources Administrator, Human Resources Assistant, HR Coordinator, HR Generalist, HR Executive, HR Admin, People Services Administrator, HR & Recruitment Administrator, Recruitment Assistant, People Assistant, HR Support Officer or in a similar role.\n, • Prior experience working in Human Resources, ideally in a generalist role.\n, • Experience using and maintaining computerised HR systems (preferably SelectHR), with exposure to HR databases.\n, • CIPD Associate level qualification or currently working towards a Level 3 CIPD qualification.\n, • Good understanding of employment legislation and HR best practice.\n, • Knowledge of equality, diversity and inclusion principles and their application within the workplace.\n, • Strong IT skills with the ability to use a range of business systems and quickly learn new software.\n, • Ability to accurately compile and enter numerical data, and perform basic payroll calculations.\n, • Confident in supporting recruitment, onboarding, HR administration and employee lifecycle activities.\n\n \n This is an excellent opportunity for an HR Administrator to develop their career within a supportive and professional environment. \n \n \n Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. \n Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

\n Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. \n \n\n • Allocations Officer\n, • Public Sector - Local Authority\n, • Temporary Contract - 3 months with potential extensions\n, • Full Time - Monday to Friday, 35 hours per week\n, • Grade 8 - £22.02 per hour PAYE / £28.71 per hour Umbrella\n, • Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5)\n, • IT equipment provided\n, • ASAP Start\nThe Role\n As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities\n\n • Advertise and allocate social housing properties, including shortlisting and progressing applicants\n, • Provide clear advice to residents on rehousing options, including private sector and intermediate housing\n, • Work with housing providers to manage nominations and ensure allocation targets are met\n, • Let temporary accommodation, including private rented and hostel placements\n, • Maintain accurate case records and provide performance data/reporting\n, • Collaborate with internal teams to reduce void periods and improve service delivery\n, • Support service improvement initiatives and policy reviews\n, • Handle enquiries, complaints, and correspondence from residents and stakeholders\n\n \n What We're Looking For \n\n • Experience in a housing allocations or lettings environment (local authority, housing association or similar).\n, • Strong understanding of housing legislation, including Homelessness and Allocations frameworks\n, • Knowledge of Choice Based Lettings systems\n, • Ability to assess housing needs and match suitable accommodation\n, • Excellent communication and customer service skills\n, • Strong organisational skills with the ability to manage workload independently\n, • Confident using IT systems and maintaining accurate records\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Assistant Housing Project Officer \n Location: NewhamService: Housing / Works CommissioningReporting to: Housing Project OfficerRate: £21.91 \n Temp: initially 3 months \n About the Role \n We're looking for an organised and proactive Assistant Housing Project Officer to support the delivery of a range of housing projects. \n You'll work closely with the Housing Project Officer and wider teams to help shape, coordinate and deliver projects that improve housing services for residents. \n This is a great opportunity for someone with an interest in housing, policy, and project work who wants to develop their career in a fast-paced public sector environment. \n What You'll Be Doing \n In this role, you'll: \n\n • Support the delivery of housing projects from start to finish\n, • Help research housing policy and track changes in legislation\n, • Contribute to developing project proposals and plans\n, • Coordinate project activities, timelines, and resources\n, • Monitor progress and help track project budgets and outputs\n, • Prepare reports, presentations, and updates for stakeholders\n, • Build strong working relationships across teams and with external partners\n, • Support meetings, consultations, and public engagement activity\n, • Help improve systems for tracking and reporting project information\n, • Work collaboratively with colleagues across the Housing Directorate\n\n What We're Looking For \n Knowledge & Experience \n\n • Understanding of social housing and the wider policy landscape\n, • Some experience working in a housing or local authority setting (or similar)\n, • Experience supporting or managing projects\n, • Experience working with multiple stakeholders or partners\n\n Skills \n\n • Strong communication skills (written and verbal)\n, • Good organisation and time management\n, • Ability to manage competing priorities and meet deadlines\n, • Confident using Microsoft Office (Excel, Word, PowerPoint, Outlook)\n, • Analytical skills - able to gather and interpret data\n, • Strong relationship-building and teamwork skills\n\n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

The Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector. This role requires a keen eye for detail and a commitment to customer satisfaction. \n Client Details \n This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency. \n Description \n\n • Handle and resolve customer complaints in a professional and timely manner.\n, • Maintain accurate records of all complaints and resolutions.\n, • Work closely with the customer service team and housing operations lead to ensure customer satisfaction.\n, • Analyse complaint trends and provide feedback to improve processes.\n, • Ensure compliance with relevant regulations and company policies.\n, • Communicate effectively with internal and external stakeholders.\n, • Prepare reports on complaint handling and outcomes.\n, • Support the implementation of strategies to enhance the customer experience.\n\n Profile \n A successful Complaints Officer should have: \n\n • Experience in customer service or a related field within the housing industry.\n, • Strong problem-solving and communication skills.\n, • The ability to work independently and manage multiple tasks effectively.\n, • Attention to detail and a proactive approach to resolving issues.\n, • Knowledge of complaint-handling processes and relevant regulations.\n, • Proficiency in maintaining accurate records and preparing reports.\n\n Job Offer \n\n • Salary range: £33,000 - £37,000 per annum.\n, • Flexible working arrangements, including two days working from home.\n, • Fixed-term contract offering valuable experience in the property sector.\n, • Supportive team environment and opportunities for professional growth.\n\n If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!

Adecco are recruiting on behalf of the London Borough of Newham for a Contract and Compliance Officer to join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate. \n\n • Job Title: Contract and Compliance Officer\n, • Location: London Borough of Newham\n, • Contract Type: Temporary\n, • Working Pattern: Hybrid\n, • Rate: £21.91 per hour (PAYE) or £28.57 per hour (Umbrella)\n\n This role sits within the Assurance and Compliance team and plays a key part in ensuring that temporary accommodation provided to homeless households meets contractual, legal and safety standards. You will be responsible for managing supplier relationships, monitoring compliance, and ensuring high-quality service delivery in line with Council policies and relevant legislation. \n Key Responsibilities \n\n • Manage contracts with suppliers providing temporary accommodation, ensuring compliance with the Temporary Accommodation Supplier Agreement\n, • Procure and assess offers of temporary accommodation through compliant routes to market\n, • Carry out pre- and post-inspections of properties, including photographic evidence and written reports\n, • Validate statutory compliance documentation (Gas Safety, Electrical Safety, EPC, Fire Risk Assessments, Legionella)\n, • Investigate complaints relating to property conditions, including damp and mould, and ensure timely resolution\n, • Work closely with managing agents to agree and monitor required works and improvements\n, • Maintain accurate records using housing systems such as Northgate and Adam Housing\n, • Contribute to reports, performance monitoring, and responses to enquiries from senior stakeholders, councillors, and the Mayor's office\n, • Support enforcement of occupancy standards and ensure appropriate action is taken where necessary\n, • Attend meetings and occasionally work outside normal hours to meet service demands\n\n About You \n\n • Experience in contract management, compliance, or housing/property services\n, • Strong knowledge of housing legislation, including the Housing Act 1996, Building Safety Act, and health & safety regulations\n, • Experience conducting property inspections and identifying defects, including damp and mould issues\n, • Understanding of working with vulnerable residents within a housing needs environment\n, • Proven ability to manage supplier relationships and work within a contract compliance framework\n, • Strong analytical skills with experience producing reports and interpreting data\n, • Excellent communication skills with the ability to engage effectively with stakeholders at all levels\n, • Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment\n, • Proficient in IT systems and case management databases\n\n If you have the skills and experience to ensure high standards in temporary accommodation and are looking for your next opportunity, we would love to hear from you. \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Morgan Hunt is supporting a Housing Organisation, who is looking for a Housing Officer in London. The Housing Officer is responsible for delivering excellent neighbourhood and tenancy management services, acting as a visible presence within communities and working collaboratively with residents, colleagues and external partners to create safe, clean and thriving neighbourhoods. The role focuses on resident engagement, tenancy sustainment, neighbourhood management and continuous service improvement.Key ResponsibilitiesNeighbourhood & Resident Engagement \n\n • Build strong relationships with residents, local authorities, community groups, police and support agencies.\n, • Maintain a visible presence within neighbourhoods, responding to resident concerns and identifying opportunities for improvement.\n, • Promote resident involvement, engagement activities and consultation opportunities to ensure residents influence service delivery and decision-making.\n, • Support Tenant Satisfaction Measures (TSMs) and neighbourhood feedback initiatives.\n, • Manage a small neighbourhood budget to support local priorities and community improvements.\n\n Tenancy & Neighbourhood Management \n\n • Enforce tenancy conditions in line with policies and procedures, using an early intervention and prevention approach.\n, • Manage low to medium-risk nuisance and antisocial behaviour cases, referring complex cases to specialist teams where appropriate.\n, • Provide advice on housing options, mutual exchanges and local lettings schemes.\n, • Monitor neighbourhood standards, estate conditions and service delivery performance.\n, • Act as a local point of expertise for service charges, reviewing budgets and ensuring residents receive accurate information.\n\n Performance & Partnership Working \n\n • Work collaboratively across teams and with external stakeholders to achieve service objectives.\n, • Contribute to operational performance targets and service improvement initiatives.\n, • Promote organisational values through professional behaviour, accountability and customer focus.\n, • Support compliance with policies relating to equality, diversity, data protection, health and safety, and safeguarding.\n\n Knowledge, Skills & ExperienceEssential \n\n • Experience working in a customer-focused environment.\n, • Strong organisational, planning and time management skills.\n, • Excellent communication, negotiation and relationship-building abilities.\n, • Experience engaging with diverse, vulnerable and hard-to-reach customers.\n, • Ability to work effectively in a fast-paced and changing environment.\n, • Good IT skills, including Microsoft Office applications.\n, • Experience working with a range of internal and external stakeholders.\n, • Full UK driving licence and access to a vehicle.\n\n \n Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

The Assistant Housing Needs Officer provides high-quality housing advice, homelessness prevention and housing options assistance to residents experiencing housing difficulties or homelessness. \n \n The role contributes to the council's statutory duties under homelessness, housing and welfare legislation by assessing housing need, supporting the delivery of personalised housing solutions and helping residents sustain or secure suitable accommodation. \n \n The post holder works collaboratively with residents, colleagues and partner agencies to achieve positive housing outcomes, reduce homelessness and support the council's strategic commitment to prevention, early intervention and resident-focused services. \n \n \n\n • Deliver professional housing advice, homelessness prevention and housing options services to residents presenting with housing difficulties.\n, • \n, • Assess housing circumstances and identify appropriate interventions that prevent or relieve homelessness.\n, • \n, • Undertake housing needs assessments and contribute to Personalised Housing Plans.\n, • \n, • Support the delivery of statutory homelessness functions by gathering, validating and analysing information.\n, • \n, • Produce accurate statutory correspondence, decision letters, referrals and case records.\n, • \n, • Enable residents to access housing opportunities through allocation, lettings and choice-based lettings schemes.\n, • \n, • Coordinate and facilitate access to support services that promote tenancy sustainment, independence and wellbeing.\n\n Knowledge, including educational qualifications: Service Desk Officer \n Essential Service Desk Officer \n \n 1. General knowledge of inner-city housing issues. \n \n 1. Knowledge of relevant legislation such as the Housing Act 1996, as amended by the Homelessness Reduction Act 2017. Housing Acts and Renter’s Rights Act 2025. \n \n 1. A good knowledge of services, benefits and support available to applicants experiencing housing problems \n \n Experience: Service Desk Officer \n \n 1. Experience of workingwith members of the publicand giving advice across multiple channels of communication. \n \n 1. Experience of usingnegotiation skills in resolving problems. \n \n \n 1. Implementing an equal opportunities approach in service delivery \n \n \n 1. Experience of analysing and organising information to include in letters and reports. \n \n

\n Assessment Officer – Income & Debt (SC6) Edmonton Green Library, Enfield \n We’re looking for a motivated and customer-focused Assessment Officer to join a busy Temporary Accommodation Income Team. This is a great opportunity to play a key role in supporting residents, helping them manage rent accounts, and sustain their tenancies. \n In this role, you’ll work proactively with tenants in arrears, offering practical support and advice while setting up sustainable payment arrangements. You’ll liaise with colleagues and partner agencies to ensure residents receive the right financial and housing support, all while delivering a professional and compassionate service. \n Key responsibilities include: \n\n • Managing rent arrears cases within temporary accommodation\n, • Supporting residents with income, debt, and benefit-related queries\n, • Building strong relationships with tenants and stakeholders\n, • Maintaining accurate records and working in line with policies and legislation\n\n We’re looking for someone with: \n\n • Experience in housing income, rent collection, or debt management\n, • Strong communication and customer service skills\n, • An empathetic, proactive approach to supporting vulnerable residents\n\n Monday–Friday 37 hours per week \n \n Ref 1738035 \n If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number. \n Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. \n All our roles may be subject to pre-employment checks including references so please be prepared. \n You can also follow us at Twitter/Facebook/LinkedIn or via our website

Job Title: Finance & Income Officer \n Location: Ealing, W5 2HL - Hybrid working (3 days office / 2 days remote) \n Hourly rate £23.05 PAYE / £30.09 Umbrella per hour \n Contract Length: 3-month contract (possibility of extension) \n Working Pattern: Full Time, Monday - Friday, 35 hours \n ASAP Start \n \n About the Role \n An exciting opportunity has arisen for an experienced Finance & Income Officer to join a busy public-sector housing finance team. You will play a key role in supporting income and expenditure activity across temporary accommodation and housing services, ensuring accurate financial records, compliant processing, and effective financial control in a high-volume, deadline-driven environment. \n This role is ideal for a finance professional with strong local authority or housing experience who enjoys working collaboratively across finance, housing, and supplier teams. \n \n Key Responsibilities \n Income & Expenditure Support \n\n • Provide hands-on support for income and expenditure activity within a local authority or public sector housing environment, ensuring financial transactions are accurately recorded and reconciled.\n, • Maintain robust financial records, ensuring compliance with internal controls, policies, and agreed deadlines.\n, • Support account reconciliations, month-end and year-end processes, and investigate variances to ensure financial integrity across housing and temporary accommodation accounts.\n\n Purchase-to-Pay & Supplier Management \n\n • Process supplier invoices, ensuring accuracy, compliance, and timely payment in line with financial procedures.\n, • Raise purchase orders and requisitions, supporting budget holders to ensure correct coding, authorisation, and audit trails.\n, • Assist with accruals, payments, and financial adjustments, working closely with central finance teams to meet reporting deadlines.\n, • Liaise confidently with suppliers, internal budget holders, and corporate finance colleagues to resolve invoice queries and discrepancies promptly and professionally.\n\n Financial Systems, Reporting & Administration \n\n • Use corporate finance systems (including Business World / Unit4) to track expenditure, maintain accurate records, and support financial reporting.\n, • Apply strong MS Excel skills to maintain spreadsheets, produce basic financial reports, monitor budgets, and support reconciliation activity.\n, • Operate effectively in a high-volume financial environment, maintaining attention to detail while meeting competing priorities.\n, • Maintain clear audit trails and financial documentation to support internal and external audit requirements.\n\n \n About You \n You will bring: \n\n • Proven experience working in a local authority or public sector finance or housing environment, supporting income and expenditure activity.\n, • Demonstrable experience with supplier invoice processing, purchase orders, requisitions, accruals, and payments.\n, • Confidence liaising with a wide range of stakeholders, including suppliers, budget holders, housing teams, and central finance.\n, • Strong working knowledge of MS Excel and experience using corporate finance systems such as Business World (Unit4).\n, • Excellent organisational skills, with the ability to manage workloads, meet deadlines, and maintain accuracy in a fast-paced setting.\n\n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Are you passionate about people, communities, and making a real difference where it matters most?\n We're looking for a Visiting & Tenancy Sustainment Officer to become the friendly face of our Housing Service and help our residents thrive in their homes and communities. \n This isn't your average housing role. You'll be out and about, meeting residents in their homes, building meaningful relationships, identifying support needs, promoting safety, and helping people sustain successful tenancies. Every day will be different, and every interaction could change someone's life. \n If you're someone who loves solving problems, connecting people to support, and putting residents at the heart of everything you do, we'd love to hear from you. \n Role: Visiting and Tenancy Sustainment Officer \n Location: Wembley, HA9 \n Payrate: £20.08 p/h PAYE - £26.62 p/h Umbrella \n Contract: Initially 3 months \n Working mode: You must be able to drive and have a car as this is a site based, there is a minimal working from home but there is an opportunity to do this occasionally What You'll Be Doing\n As a Visiting & Tenancy Sustainment Officer, you'll be: \n Supporting residents in their homes \n\n • Carrying out home visits to some of our most vulnerable residents\n, • Building trusted relationships and identifying support needs\n, • Providing advice, guidance and practical solutions\n\n Making a positive difference \n\n • Identifying safeguarding concerns and connecting residents with the right services\n, • Supporting residents facing financial, health, wellbeing or tenancy challenges\n, • Helping people maintain safe, successful and sustainable tenancies\n\n Promoting safety first \n\n • Undertaking home safety checks and dynamic risk assessments\n, • Promoting fire safety awareness and testing alarms where required\n, • Identifying property concerns including damp, mould, disrepair and maintenance issues\n\n Working collaboratively \n\n • Partnering with tenancy, repairs, safeguarding and support teams\n, • Referring residents to specialist services including employment support, financial inclusion and occupational therapy\n, • Contributing to service improvements and resident engagement initiatives\n\n Using data to improve services \n\n • Capturing accurate household information\n, • Helping shape future housing services through resident feedback and insight\n, • Maintaining high-quality records and case notes\n About You\n You'll be someone who genuinely cares about people and is motivated by delivering excellent customer service. \n You'll also bring: \n Experience working with residents, customers or service users \n Knowledge of social housing and housing management services \n The ability to communicate confidently and compassionately with people from all backgrounds \n Strong organisational skills and the ability to manage a varied workload \n A proactive, solution-focused mindset \n Confidence using technology and recording accurate information \n The ability to work independently while building effective partnerships \n A commitment to safeguarding, inclusion and resident-focused services Essential Requirements\n\n • Understanding of social housing and resident services\n, • Knowledge of safeguarding and landlord responsibilities\n, • CIH Level 3 qualification (or equivalent housing management experience)\n, • GCSE English and Maths (or equivalent)\n, • Knowledge of health, welfare, fire safety and employment-related matters\n, • Understanding of GDPR and data protection requirements\n, • Experience working within a local authority, housing organisation or similar environment\n, • Experience supporting residents, customers or vulnerable individuals\nReady to make a difference, one doorstep at a time?\n Apply today and help us create safer homes, stronger communities and better outcomes for our residents. \n Your next visit could be the one that changes someone's life.

Purpose Temporary Accommodation Officer \n Temporary Accommodation Officer To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards. \n To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms. \n To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council. \n To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay. The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home. \n Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service. \n Temporary Accommodation Officer The service is delivered to the quality, organisational and professional standards required \n \n Customer / stakeholder expectations are managed in relation to what can be delivered. \n The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints. \n Maintain all required records and information. Analyse and interpret complex information, for input into reports. Procedures are adhered to and all information is correctly recorded and processed. \n Accurate, complete and relevant information / records / reports are provided for internal and/or external use. \n Develop specialist documents / materials / activities to support / promote the service area. All materials / activities are delivered to the required standards and timescales. \n Communications are clear, well planned and effectively targeted. \n Experience \n ? Experience delivering frontline housing management services, preferably in temporary accommodation, social housing or similar settings. \n ? Experience working directly with residents in a diverse, multi-cultural environment, including vulnerable or high-need households. \n ? Experience carrying out property inspections, identifying health and safety concerns and specifying or escalating necessary works. \n ? Experience managing tenancy/licence breaches, ASB, arrears or abandonment cases, including taking proportionate enforcement action. \n ? Experience handling complaints and repairs issues, including damp and mould, disrepair, contractor performance concerns and resident disputes. \n ? Experience working collaboratively with other services, including Repairs, ASB teams, Social Care, Environmental Health, Managing Agents and external partners. \n ? Experience maintaining accurate records on housing management systems, updating casework, inspections, contacts and actions in line with audit expectations. \n ? Experience supporting residents with housing-related advice, tenancy sustainment, safeguarding concerns or signposting to specialist agencies. \n Indicative Qualifications

Income Maximisation Officer – Temporary Contract \n Location: Wembley (Hybrid Working)Rate: £21.41 PAYE / £28.19 Umbrella (LTD)Hours: Full-time, Monday to Friday (9:00am – 5:00pm)Contract: Ongoing Temporary Assignment (minimum until October)Start: ImmediateRequirement: Basic DBS required \n About the Role \n We are recruiting an experienced Income Officer to support Housing Management in maximising rental income through effective arrears management and resident engagement. \n This is a varied and impactful role where you will work across multiple housing tenures and service areas, helping residents sustain tenancies while ensuring income recovery targets are met. You will also contribute to key projects aimed at improving income in challenging service areas. \n Key Responsibilities \n\n • Maximise rental income through proactive arrears prevention, collection, and recovery across varied housing portfolios\n, • Deliver a fully compliant rent collection service in line with legislation and policy\n, • Provide high-quality, customer-focused service—taking ownership of enquiries and resolving issues efficiently\n, • Support residents with welfare benefit advice, particularly around housing benefits and welfare reform changes\n, • Engage with tenants to provide guidance on debt management and refer to specialist support services where appropriate\n, • Work collaboratively with Housing Needs, Adult Social Care, and Housing Management teams to deliver holistic, person-centred support\n, • Achieve KPIs set by the Income Maximisation Service Manager\n, • Contribute to income maximisation projects across areas such as:\n \n, • New & Independent Living\n, • Temporary Accommodation\n, • Brent Direct Leasing\n, • Supported Housing\n \n, • Ensure arrears are consistently reduced by enforcing rent collection policies and procedures\n, • Carry out home visits and site-based working to engage directly with tenants in arrears\n\n Skills & Experience \n\n • Strong experience in income recovery, rent arrears, or housing income services\n, • Good knowledge of welfare benefits, particularly housing-related entitlements\n, • Ability to manage sensitive conversations with empathy and professionalism\n, • Experience working across services to deliver joined-up, resident-focused outcomes\n, • Target-driven with the ability to manage a varied workload\n, • Confident conducting home visits and engaging directly with residents\n\n Our Values \n We’re looking for someone who demonstrates: \n\n • Proactive collaboration across teams\n, • Inclusive leadership and support for all residents\n, • Adaptability in a changing environment\n, • Curiosity and confidence in solving problems\n, • A commitment to celebrating success and sharing best practice\n\n Additional Information \n\n • Hybrid working arrangement based in Wembley\n, • Immediate start required\n, • Basic DBS clearance is essential\n, • This is an ongoing temporary role expected to run until at least October\n\n If you have a strong background in rent collection and want to make a meaningful difference supporting residents while protecting income streams, apply now for immediate consideration.

Role: Community Alarm OfficerLocation: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract: Temporary - Initially 3 months, with potential for extensionHours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rotaWork Style: On-site / Mobile workingRate: £16.71 per hour PAYEPertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.Key Responsibilities:\n\n • Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable.\n, • Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden.\n, • Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout.\n, • Maintain accurate and detailed records of all actions taken during emergency and routine calls.\n, • Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams.\n, • In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems.\n, • Provide access for contractors and ensure buildings are secure following incidents such as break-ins.\n, • Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services.\n, • Support Helpline Control Station operations as required, including alarm installation duties and call handling backup.\n, • Participate fully in training, team meetings, supervision, and follow all health & safety, equal opportunities, and confidentiality policies.\nRequirements:\n\n, • Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity.\n, • Experience of dealing with emergencies calmly and effectively.\n, • Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people.\n, • Strong written and verbal communication skills, including accurate record-keeping and clear reporting.\n, • Current First Aid certificate and willingness to participate in ongoing training and development.\n, • Valid UK/EU driving licence and access to a vehicle suitable for work (with business insurance).\n, • Physically able to assist or transfer frail/disabled residents when required.\n, • Flexibility to work shifts as part of a 24-hour rota, including weekends and bank holidays.\n, • Commitment to confidentiality, equal opportunities, and safeguarding vulnerable residents.\nAbout Us:For almost 60 years, Pertemps Recruitment Partnership has been a market leader in providing temporary and permanent staffing solutions. Recognised as one of The Sunday Times "Best 100 Companies to Work For" for 14 consecutive years, Pertemps is proud to be an accredited Investor in People, with a strong focus on employee support and development.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse in the UK. Located just 10 miles from central London with excellent transport links via Harrow & Wealdstone station (Metropolitan Line, Watford DC Line, National Rail), it offers a great environment to live, work and build your career in public service.The personal information we have collected from you will be shared with Cifas to prevent fraud, unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. For further details on how your information will be used and your data protection rights, please visit

\n Support Worker - WEST Tenancy Sustainment Team \n Location: SW4 8JF (Covering Westminster, Kensington & Chelsea, Wandsworth, Hounslow, Twickenham, and Richmond)Pay Rate: £15.13 per hourHours: Monday to Friday, 9:00am - 5:00pm \n About the Role \n We are seeking an experienced and motivated Support Worker to join the WEST Tenancy Sustainment Team. You will support individuals to maintain their tenancies, promote independence, and prevent homelessness by delivering person-centred, outcome-focused support. \n This is an excellent opportunity for someone with experience in housing support, tenancy sustainment, homelessness services, or supported housing who is passionate about helping vulnerable people achieve long-term stability. \n \n Key Responsibilities \n\n • Manage a caseload of clients requiring tenancy sustainment support.\n, • Develop and deliver person-centred support plans based on individual needs.\n, • Support clients to maintain their accommodation and prevent tenancy breakdown.\n, • Assist with welfare benefits, budgeting, rent payments, and financial inclusion.\n, • Liaise with landlords, local authorities, health professionals, and external agencies.\n, • Carry out regular risk assessments and safeguarding procedures where required.\n, • Support clients to access healthcare, employment, education, and community services.\n, • Maintain accurate case records and complete all documentation in line with organisational policies.\n, • Promote independence and empower clients to achieve positive outcomes.\n\n \n Essential Requirements \n\n • Previous experience working as a Support Worker, Housing Support Worker, Floating Support Worker, or Tenancy Sustainment Officer.\n, • Experience supporting vulnerable adults, including those at risk of homelessness.\n, • Knowledge of tenancy sustainment, safeguarding, welfare benefits, and housing-related support.\n, • Strong communication, organisational, and case management skills.\n, • Ability to work independently and manage a varied caseload.\n, • Enhanced DBS (or willingness to undergo a DBS check).\n\n \n Desirable \n\n • Experience working with Local Authorities, housing associations, or supported housing providers.\n, • Knowledge of homelessness legislation and housing support pathways.\n\n \n If you have the experience and passion to support people in maintaining their tenancies and achieving independent living, we'd love to hear from you. \n \n \n Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Benefits and Welfare Advisor (Outreach Worker) \n An excellent opportunity for a motivated and compassionate professional to deliver tailored welfare and benefits advice, helping residents in the Local area access financial support, manage debt, and improve their overall wellbeing. \n If you’ve also worked in the following roles, we’d also like to hear from you: Welfare Rights Officer, Money and Benefits Advisor, Welfare Officer, Benefits Officer, Income Maximisation Advisor, Financial Inclusion Worker, Social Welfare Caseworker, Welfare Rights Advisor, Benefits Caseworker \n \n SALARY: £33,000 - £36,000 per annum (depending on experience) \n LOCATION: Lewisham, South London \n JOB TYPE: Full-Time, Permanent \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Benefits and Welfare Advisor (Outreach Worker) Worker to join the organisation’s community-focused service team. \n As a Benefits and Welfare Advisor (Outreach Worker) you will provide one-to-one support for residents experiencing difficulties with benefits or financial hardship. You’ll deliver expert advice on welfare entitlements, assist with new and existing claims, and liaise with agencies such as the DWP and local authorities. \n The Benefits and Welfare Advisor (Outreach Worker) will play an essential role in empowering residents to improve financial stability, manage debt, and maintain their independence through guidance, advocacy, and education. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Benefits and Welfare Advisor (Outreach Worker) include: \n\n • Provide Specialist Advice: Support residents with new and ongoing claims for benefits such as Universal Credit, ESA and PIP\n, • Advocate for Residents: Liaise with the DWP, Housing Benefit teams and other agencies to resolve issues and ensure accurate claims\n, • Facilitate Appointments: Arrange and accompany residents to Job Centre or agency meetings, acting as an advocate when required\n, • Address Financial Issues: Assist residents in managing arrears and negotiating repayment plans to improve financial stability\n, • Promote Financial Education: Provide budgeting guidance and collaborate with financial inclusion teams to encourage money management skills\n, • Coordinate Support: Maintain close communication with support workers and external agencies to ensure holistic assistance\n, • Maintain Records: Accurately record casework in line with data protection regulations and organisational procedures\n, • Empower Residents: Educate residents on their rights, responsibilities and entitlements to foster independence\n, • Safeguard Residents: Identify and report safeguarding concerns, ensuring all actions follow policy and procedure\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Proven experience of providing welfare benefits advice or casework\n, • Strong understanding of the UK welfare benefits system and entitlement criteria\n, • Excellent communication and advocacy skills with empathy and professionalism\n, • Organised and able to manage competing priorities effectively\n, • Confident IT user, including Microsoft Word and record management systems\n, • Awareness of safeguarding principles and commitment to equality and diversity\n\n DESIRABLE \n\n • Knowledge of debt advice and financial inclusion services\n, • Familiarity with supported housing environments\n, • Proficiency in Excel or PowerPoint for reporting and presentations\n\n \n This role requires a DBS check \n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14869 \n Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Supported Housing Officer Vacancy \n An established charitable organisation is currently looking to recruit a Supported Housing Officer based in the Watford area on a temporary contract. \n Location: Watford \n Hours: 37.5 per week \n Shifts: Shifts will be a mix of 8-4, occasional 10-6 and 2-10 with 1 in 4/5 weekends working \n Pay: £18.40 per hour umbrella \n Duration: 6 months temporary \n Duties: \n\n • Manage a case load of clients within the supported living environment\n, • Deliver emotional and life skills based support, assisting service users with day to day tasks\n, • Complete support plans and risk assessments with the service users\n, • Enforce tenancy conditions in line with procedures including low level anti-social behaviour and rent arrears\n, • Offer specialist knowledge and insight into rent arrears helping tenants with budgeting\n, • Carry out regular estate inspections\n, • Offer advice and assistance to tenants regarding their benefit entitlements\n, • Provide support and advice to tenants in relation to issues concerning their tenancies\n, • Manage void properties to ensure the quickest re-let times including carrying out viewings and sign-ups\n\n Additional requirements: \n\n • Experience of providing tenancy support to vulnerable people, particularly homeless client groups\n, • An enhanced DBS check from within the last 3 years or willingness to obtain\n, • Knowledge of tenancy agreements and section 21, and section 8\n, • Due to this role being across multiple projects, a driver is essential for this role\n\n \n Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. \n

Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? \n Join us as our Welfare & Income Assistant \n Full Time - 35 hours per week \n Permanent \n Office Location: Croydon \n Patch Area: Croydon, Sutton & Bromley \n Hybrid working (2 days in the office, alongside resident visits and community-based working) \n Salary: £30,754.50 per annum \n Benefits on offer: 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. \n Interview Date: 22 July 2026 \n Closing Date: 14 July 2026 @ 23:59 \n We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. \n Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. \n This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. \n Essential Requirements \n Full UK driving licence \n Basic DBS check \n Right to work in the UK \n What You'll Bring to ccha \n Experience of working with vulnerable people. \n Experience within housing, support services, customer service or a similar resident-focused environment. \n Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. \n Strong communication and relationship-building skills. \n Good organisational and IT skills. \n The ability to manage a varied workload and work independently when required. \n A commitment to delivering excellent customer service and positive outcomes for residents. \n About Us \n Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. \n We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. \n If you're interested, please apply via where the full job description can be found. \n Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. \n Contract Details: Type: Temporary Pay: £22.02 per hour (PAYE) / £28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite* Hours: Full time, 35 hours per week (Monday to Friday) \n About the Role:We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. \n This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. \n Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required* Maintain accurate records and ensure compliance with housing policies and legislation \n Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard* Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others \n Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A well-established housing provider in London is seeking an interim Rent Accountant for an initial 3-6 month period. The organisation has a strong focus on customer satisfaction and continuous improvement across its business. \n They are looking for a knowledgeable Rent specialist to join their team and add value in their area of specialism. \n\n \n \n Responsibilities\n \n • Process rent adjustments and ensure rent accounts are maintained accurately and in line with organisational policies\n, • Reconcile rent accounts, investigate discrepancies, and resolve issues in a timely manner\n, • Complete month-end rent accounting activities, including reconciliations and financial reporting support\n, • Use Orchard/MRI to manage rent data, maintain accurate records, and support the wider finance and housing teams\n Requirements\n \n, • Previous experience as a Rent Accountant, Rent Officer, or in a similar rent accounting role within social housing\n, • Proven experience using Orchard/MRI \n, • Strong understanding of rent accounting, reconciliations, rent adjustments, and month-end processes\n, • Excellent attention to detail, organisational skills, and the ability to work independently in a remote or hybrid environment\n \n \n \n\n \n Please get in touch if this role is of interest to learn more as the role is urgent.

Income Recovery Officer \n Location:Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) \n The Opportunity \n We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. \n This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. \n With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. \n The Role \n As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. \n You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. \n Key Responsibilities \n\n • Manage rent arrears cases from early intervention through to legal action\n, • Maximise rent collection and minimise arrears across housing stock\n, • Prepare legal documentation and attend court hearings as required\n, • Conduct tenant interviews, correspondence, and home visits\n, • Provide advice and support to tenants to help sustain tenancies\n, • Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice)\n, • Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions\n, • Monitor accounts, analyse arrears trends, and take appropriate action\n, • Maintain accurate records and case management systems\n, • Contribute to continuous improvement within the Income Recovery Team\n\n About You \n We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. \n Essential Experience \n\n • Proven experience in rent income management or housing income recovery\n, • Strong background in debt recovery, including legal processes and court attendance\n, • Experience managing complex casework\n, • Confident dealing directly with the public\n\n Knowledge & Skills \n\n • Good understanding of:\n \n, • Rent arrears recovery processes\n, • Legal notices and court procedures\n, • Landlord & tenant law (ideally within a local authority setting)\n \n, • Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable)\n, • Strong communication and negotiation skills\n, • Excellent organisational skills and ability to manage your own workload\n, • Competent with IT systems and databases\n\n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a scheme in South West London. \n Key responsibilities as follows \n Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service \n This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately \n Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team \n You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. \n Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities. \n Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. \n Work alongside residents to ensure we offer the right support to sustain tenancies. \n Manage void properties to be ready to let to "void standard" as quickly as possible including specifying work orders on standard voids. \n Always follow the lettings procedure ensuring an effective audit trail. \n Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs \n Responsible for authorising work orders to budget. \n Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management \n Account for services accurately to ensure service charges are transparent and fair to residents \n Set service charges with support from the central service team Visiting \n Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record \n Essential \n Previous experience as a Housing Officer is preferred \n Exceptional customer service skills \n Excellent communicator \n £21.59 PAYE or £28.56 ph Umbrella

Income Officer (Housing) \n Wembley Park (Hybrid: 3 days office / 2 days WFH) \n Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour \n Contract Role - 3 months (subject to change) \n Working Hours -Monday to Friday 9am to 5pm \n The Opportunity \n We’re currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. \n Key Responsibilities \n\n • Manage rent accounts and drive effective arrears recovery across multiple tenures\n, • Provide high-quality customer service, supporting tenants to sustain their tenancies\n, • Offer advice on welfare benefits, including Universal Credit, and signpost to specialist support services\n, • Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents\n, • Take enforcement action where required, including preparing cases for court and attending hearings\n, • Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service\n, • Promote early intervention and income maximisation strategies, including Direct Debit sign-ups\n, • Maintain accurate case records and produce reports on arrears performance\n\n What We’re Looking For \n\n • Proven experience in rent arrears recovery / income collection within housing\n, • Strong knowledge of Housing Benefit, Universal Credit, and welfare reform\n, • Understanding of rent arrears pre-action protocols and relevant legislation\n, • Experience working in a multi-agency or partnership environment\n, • Excellent communication, negotiation, and problem-solving skills\n, • Ability to manage a varied caseload and work both independently and collaboratively\n, • Confident using IT systems and maintaining accurate records\n\n If you are interested in this role, please apply.

Service Charge Officer - S20 \n Temp 3 months initially \n £22 PAYE plus holiday \n Canning Town Area - 3 days in the office 2 days working from home \n Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.You will also: \n\n • Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.\n, • Provide an objective and effective income recovery service.\n, • Sensitive to resident needs, be the first and main contact for service charges.\n, • Appropriately refer complex casework\n, • Assist with the preparation of papers for court and tribunals\n, • Ensure arrears recommendations are actioned\n, • Ensure timely completion of benefit claims and assist with verification\n, • Identify at-risk residents and ensure that they are provided with appropriate support and advice\n, • Maximise recovery of former tenant, parking, sundry and other homeowner debts\n, • Meet with residents on-line, in the office, and in their homes\n\n Please click 'apply now' or contact me for more information \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Were recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates.This is a temp - perm role however please apply if you have the experience and are looking for permanent only. They offer flexible working hours, a 9 day fortnight and hybrid working (2 days from the office per week). Please note the location of the office will change and be more centrally based.What Youll Be Doing:Overseeing third-party agreements, head leases and managing agentsScrutinising service charge demands, accounts and formal noticesMonitoring contractor performance against KPIs and SLAsInvestigating and escalating disputes or non-complianceSupporting financial and building safety compliance monitoringActing as a key liaison between residents, managing agents and internal teamsSupporting delivery of leasehold and property management servicesWhat They Look For:Experience of building relationships with third-party managing agentsKnowledge of leases, service level agreements and service chargesAbility to analyse financial information and performance dataStrong stakeholder engagement and influencing skillsConfident challenging underperformance and driving improvementsAbility to handle stage 1 complaintsIf youre proactive, commercially aware and passionate about delivering high-quality services to residents, wed love to hear from you.TPBN1_UKTJ

Butler Rose is working with one of the largest housing associations in London and the South East to recruit a Finance Officer (Accounts Payable) to support their team. This is a minimum three-month temporary role, offering hybrid working and paying up to £19.54 per hour PAYE or £25.84 per hour via an Umbrella company. Hours: 9:00 am to 5:00 pm, 35 hours per week (1-hour unpaid break) Working Pattern: Hybrid, with a minimum of 2 days in the office (Kings Cross). Tuesday is mandatory as a team day the second day is flexible depending on business needs. Training: Required to work full-time in the office for the first couple of weeks during training, after which the hybrid arrangement applies as above. This is an exciting opportunity to join a fast-paced, high-volume finance environment. Responsibilities: Review and reconcile supplier accounts and all payments made from NHG bank accounts to ensure accuracy and identify any discrepancies. Process supplier invoices and/or other payments accurately and timely, ensuring adherence to procedures and financial regulations. Address enquiries from internal stakeholders and external suppliers, resolving any issues or disputes following escalation chains where necessary for swift resolution. Coordinate with property management teams, local authorities, and government departments to address any payment related problems or concerns Assist in the implementation and improvement of all processes and procedures. Ensure that you follow and keep up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations. Required Experience: Proven experience in an accounts payable role, processing high volumes of invoices. Housing experience and D365 system experience not essential but a definite benefit. Proficiency in using accounting software and MS Office applications, particularly Excel. Excellent attention to detail and accuracy is crucial with strong analytical and problem-solving skills. Effective communication and interpersonal skills (both written and oral). Ability to take direction when required and work as part of a busy high-performing team to meet tight deadlines. If you are interested in this opportunity and would like further information, please reach out to Siddharth Patel. \n #IND-LL-25 \n \n Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy. \n

Governance Manager \n An excellent opportunity for an experienced governance professional to support robust corporate governance, compliance, Board and Committee processes within a highly regulated environment. \n If you’ve also worked in the following roles, we’d also like to hear from you: Corporate Governance Manager, Governance and Compliance Manager, Company Secretarial Manager, Board Governance Manager, Governance Lead, Corporate Governance Lead, Risk and Compliance Manager, Compliance Manager, Governance Officer, Company Secretarial Officer \n \n SALARY: £58,714 to £61,500 per annum + Benefits \n LOCATION: Hybrid working from home with limited office attendance required in Ealing (W5) \n JOB TYPE: Full-Time, Permanent \n WORKING HOURS: 35 hours per week \n \n JOB OVERVIEW \n The organisation is looking for a Governance Manager to join its Governance and Compliance team. \n As the Governance Manager you will be working closely with the Head of Governance and Compliance, you will help ensure effective governance structures, frameworks and processes are embedded across the organisation. This is a great opportunity for someone who can provide expert governance advice, influence senior stakeholders and support transparent, accountable decision-making. \n Working as the Governance Manager, you will work with Board and Committee Chairs, senior leaders, colleagues and Joint Venture partners, helping to maintain high governance standards, manage governance risk and support continuous improvement. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Governance Manager will include: \n\n • Governance Frameworks: Lead the development, implementation and monitoring of governance frameworks, policies and procedures in line with regulatory requirements, best practice and organisational values\n, • Board And Committee Support: Manage Board and Committee meeting cycles, including agenda planning, paper coordination, minute-taking, action tracking and ensuring decisions are accurately recorded and followed through\n, • Governance Advice: Provide expert advice and support to Board Committees, Chairs, senior leaders, colleagues and Joint Venture partners\n, • Risk And Compliance: Identify and support the management of governance risks, ensuring compliance with relevant legal, regulatory and ethical standards\n, • Company Secretarial Activity: Maintain statutory company registers, manage Companies House filings and support wider company secretarial and corporate governance matters\n, • Governance Reviews: Support annual Board and Committee effectiveness reviews, ensuring governance arrangements remain effective and Terms of Reference are maintained\n, • Document Management: Manage the signing and sealing of documents across the Group, liaising with authorised signatories and internal stakeholders\n, • Reporting: Produce accurate governance, compliance and risk reports for senior leadership and the Board\n, • Continuous Improvement: Work with senior stakeholders to improve governance systems, processes and practices in line with feedback and evolving best practice\n, • Annual Governance Activity: Support the approval process for annual reports and financial statements, as well as the annual AGM programme\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Proven experience working in governance within a highly regulated environment or company\n, • Proven experience in governance, corporate governance, risk management or compliance within a large or complex organisation\n, • Strong experience supporting Boards and Committees, including meeting management, preparing papers, governance advice and high-quality minute-taking\n, • Strong understanding of governance frameworks, regulatory requirements and compliance standards\n, • Experience managing statutory registers, Companies House filings and wider company secretarial activities\n, • Excellent interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels\n, • Strong attention to detail, particularly when working with governance documentation, reports, records and minutes\n, • Ability to manage multiple priorities, anticipate challenges and deliver accurate work to deadlines\n, • Strong commitment to ethical standards, transparency and accountability\n\n DESIRABLE \n\n • Professional qualification in Governance, such as ICSA / CGI, or a similar relevant qualification\n, • Knowledge of housing regulation, housing law and governance requirements within the housing sector\n\n \n BENEFITS \n\n • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service\n, • Up to 8% contributory pension\n, • Flexible working\n, • All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family\n\n \n The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. \n This role requires a DBS Check \n \n APPLY TODAY… \n By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14934 \n Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD-IN-SPJ