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Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities • Provide consultation and support to residents before, during, and after works are completed., • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle., • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented., • Maintain resident information securely in accordance with GDPR and data protection requirements., • Respond promptly and professionally to resident enquiries, concerns, and complaints., • Manage the resident engagement process in line with client and project requirements., • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams., • Organise and attend resident consultation events, information sessions, and one-to-one meetings., • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required., • Complete resident profiling to support effective project planning and communication., • Coordinate access arrangements and schedule appointments with residents., • Prepare and distribute resident communication packs for new projects., • Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector., • Full UK Driving Licence., • GCSEs (or equivalent) including English and Maths., • Excellent organisational skills with the ability to manage a varied workload., • Strong customer service and communication skills., • Good understanding of construction site health and safety practices., • Ability to build positive relationships with residents and stakeholders at all levels. Desirable • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes., • Knowledge of retrofit or decarbonisation projects., • Experience supporting community engagement or social value initiatives. What's on Offer • Competitive salary with car allowance., • Enhanced pension contributions., • Healthcare cash plan., • Enhanced maternity benefits., • Employee Assistance Programme., • Ongoing training and continuous professional development opportunities., • Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Senior Environmental Health Officer Hertfordshire £50-£55 an hour 6-Month Contract A Council in Hertfordshire are looking for an experienced Senior Environmental Health Officer to join their team on a 6-month initial contract, paying £50-£55 an hour. This is a varied role with a strong focus on Private Sector Housing, giving you the opportunity to lead on housing enforcement, licensing, and complex casework while supporting the wider service. Key Responsibilities: Conduct HHSRS inspections and investigate complaints. Lead housing enforcement, including notices, civil penalties, and prosecutions. Manage HMO Licensing applications, inspections, and compliance. Support the Council's wider Licensing schemes. Act as a consultee on planning and licensing applications. Mentor junior officers and provide technical guidance. Prepare reports, notices, and legal documentation. Support the wider service as required.About you: The ideal candidate will bring: Experience working in Local Government. Strong knowledge of Private Sector Housing, HHSRS, and the Housing Act 2004. A recognised Environmental Health Degree/Qualification. Experience delivering enforcement and regulatory action. A background in HMO Licensing and compliance inspections. Confidence managing complex casework independently alongside supporting/mentoring junior colleagues. Experience preparing notices, reports, and legal documentation.If you are currently looking for Senior/Principal roles within Environmental Health and Private Sector Housing, or similar roles in Hertfordshire, please get in touch to discuss the opportunity. Maya (phone number removed) ✉️ (url removed)

Income Officer Watford Salary: £35,000 - £40,000 Permanent, 37 hours per week The Vacancy As an Income Officer, you’ll play a key role in helping residents sustain their tenancies while ensuring the organisation can continue delivering great services. You’ll manage a patch of properties, working directly with customers to resolve arrears, prevent debt from escalating, and provide support that makes a real difference to people’s lives. This is a varied role that combines customer contact, problem‑solving, partnership working and legal processes — ideal for someone who enjoys a mix of independence and teamwork. Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We’re looking for an Income Officer to join our Housing team and play a key role in supporting residents to sustain their tenancies, while helping us maximise the income we need to deliver great services. Role purpose To provide a proactive income and arrears management service for a defined patch, ensuring customers receive the support they need to maintain successful tenancies. What’s the role? Key Accountabilities: • Manage rent arrears and tenancy‑related debts in line with policy, procedures and best practice., • Reduce debt owed in rent and service charges through early intervention and effective case management., • Work closely with Lettings colleagues to prevent arrears for new customers., • Support tenancy sustainment by identifying vulnerabilities and referring to safeguarding, social services, mental health teams and other agencies where appropriate., • Take appropriate action to prevent arrears escalation, including making affordable repayment agreements, serving notices, preparing legal paperwork and presenting cases in court., • Monitor payment defaults following legal action and take further steps where required., • Maintain accurate records and ensure regular contact with tenants., • Provide advice on budgeting, income and expenditure, and welfare benefits, referring complex cases to specialist agencies., • Liaise with Housing Benefit and the DWP (Universal Credit) to resolve claims and adjustments., • Set up and amend direct debits in response to customer or Housing Benefit changes., • Carry out home visits and office appointments to discuss arrears., • Reconcile payments and adjustments with the Finance Team., • Achieve agreed income recovery targets for rent collection and arrears reduction., • Undertake any other duties appropriate to the role. What are we looking for? • Essential:, • Experience: Proven debt management experience; experience supporting people in challenging or stressful situations; experience presenting in court and understanding legal processes for rent arrears., • Knowledge: Understanding of relevant housing legislation; familiarity with Microsoft Office; ability to use Housing Management and Arrears Management systems., • Skills & Abilities: Excellent customer service, communication, negotiation and problem‑solving skills; strong organisational and time‑management abilities; accurate data input; ability to work independently and collaboratively; ability to manage confrontation; valid driving licence and access to a vehicle., • Qualifications: Good general education or relevant experience. Desirable: • CIH‑recognised qualification., • Commitment to CIH professionalism standards and championing the role of housing professionals. What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 9th September 2026 Interviews: 21st September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Our client is currently looking to recruit an Anti-Social Behaviour Officer on an initial 3 month contract Anti-Social Behaviour Officer Uxbridge £32 per hour umbrella We are looking for an experienced Anti-Social Behaviour (ASB) Complex Case Officer to join their Community Safety & Enforcement service. You will manage a complex caseload involving ASB, domestic abuse, vulnerability and tenancy-related issues, working closely with residents, Police, Legal Services, safeguarding teams and other partners to reduce risk and achieve positive outcomes. Key responsibilities Manage complex and high-risk ASB cases from investigation through to resolution. Develop and implement effective case action plans. Use appropriate early intervention, support and enforcement measures. Prepare evidence, case files and documentation for legal proceedings. Work with vulnerable residents and victims using a trauma-informed approach. Undertake risk assessments and contribute to safeguarding and MARAC processes. Take appropriate enforcement action, including CPWs, CPNs, injunctions and possession proceedings. Attend court and provide evidence when required. Build effective partnerships and contribute to community safety initiatives. Provide specialist advice and guidance to colleagues and partner agencies. You will have proven experience of managing complex ASB cases and enforcement, with a strong understanding of relevant housing, ASB and domestic abuse legislation. You will also have excellent communication, negotiation and problem-solving skills, experience working with vulnerable people, and the ability to manage competing priorities and high-risk cases effectively. A relevant qualification or equivalent experience is desirable. A full driving licence and access to a vehicle are required. If you are an experienced ASB professional looking for a challenging role where you can make a genuine difference to residents and communities, we would like to hear from you

Housing Engagement Officer, Location: Hertfordshire Salary: £29000 - £33,200 dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents. This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions. The Role As Housing Engagement Officer, you'll work with the different service providers to ensure trusted relationships with residents through regular check-ins, meetings and forums, while coordinating engagement activity with internal teams and care/support providers. You'll manage resident communications, support the warnings and evictions process, respond to and record anti-social behaviour, and ensure complaints and compliments are resolved promptly and accurately. You'll also produce regular reporting on resident interactions and trends, including the annual Tenant Satisfaction Measures (TSM) survey. Key Responsibilities Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums Coordinate resident-focused support and engagement activity with internal teams and care/support providers Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy Keep the tenancy management system up to date with accurate tenant documentation and occupancy information Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed About You Experience of working within housing, with a good understanding of tenancy law and tenancy management Good understanding of the housing benefit system Understanding of housing standards, including health & safety and fire compliance within social housing Experience liaising and building relationships with external support servises Excellent interpersonal and communication skills, both verbal and written Strong conflict resolution and negotiation abilities Ability to engage with a diverse range of residents and stakeholders Good standard of education with good literacy, numeracy and IT skills Full UK driving licence Desirable A relevant housing qualification Experience working within a supported living environment or with vulnerable adults Familiarity with community development principles This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy

Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation.As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

Resident Liaison Officer (RLO) Location: Hillingdon Salary: Up to £36,000 + Car Allowance Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering SHDF (Social Housing Decarbonisation Fund) works across Hillingdon. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while energy efficiency improvements are carried out to occupied properties. Key Responsibilities Act as the primary point of contact for residents throughout the SHDF programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the programme. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident satisfaction and ongoing issues. Deliver a consistently high standard of customer service throughout the project. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on SHDF, retrofit, decarbonisation, planned maintenance or other social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Neighbourhood Officer Pay: £27.57 Umbrella Location: London Borough of Hillingdon, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW About the role We are looking for a proactive and customer-focused Neighbourhood Officer to join our Homes and Neighbourhoods service. This is a varied and rewarding role where you will manage a defined neighbourhood patch of Council properties, working directly with tenants and leaseholders to provide a high-quality, end-to-end tenancy and neighbourhood management service. You will be a visible and accessible presence within your neighbourhood, building positive relationships with residents, identifying issues early and working collaboratively with colleagues, partners and communities to resolve problems and improve local neighbourhoods. You will manage all aspects of tenancy management across your patch, including mutual exchanges, successions, low-level tenancy support, anti-social behaviour, neighbour disputes, tenancy breaches, tenancy checks and access issues. You will also play an important role in tenancy sustainment, helping residents at risk of tenancy failure to remain successfully housed. What you'll be doing You will take ownership of your neighbourhood patch and ensure residents receive a responsive, professional and person-centred service. Your responsibilities will include: Managing a defined patch of Council properties, covering tenants and leaseholders and all key aspects of tenancy and neighbourhood management. Providing an end-to-end tenancy management service throughout the lifetime of a tenancy. Building strong relationships with residents, resident groups and community partners and ensuring the resident voice influences service delivery. Being visible and accessible on estates through regular inspections, resident engagement and quarterly neighbourhood walkabouts. Managing mutual exchange and succession casework, ensuring statutory requirements and deadlines are met. Providing low-level tenancy support, identifying risks early and working with Tenancy Sustainment Officers and partner agencies to prevent tenancy failure and homelessness. Investigating and resolving low-level anti-social behaviour, neighbour disputes and tenancy breaches through proportionate informal and formal interventions. Working with internal services and external partners to address ASB, safeguarding concerns and wider neighbourhood issues. Identifying vulnerable residents and making appropriate referrals or signposting to services that support health, wellbeing, independence and tenancy sustainment. Undertaking targeted tenancy checks and supporting access to properties for statutory gas, electrical, fire safety and other compliance works. Taking appropriate enforcement action where residents refuse access, while considering vulnerability and support needs. Supporting the management of hoarding, safeguarding and other risks affecting residents, neighbours or property safety. Identifying and responding to fire safety risks and helping residents remain fire safe and fire aware. Responding effectively to emergencies such as fires, floods and other incidents affecting Council properties. Supporting decants and working with other teams to ensure affected residents are appropriately supported. Managing Use and Occupation casework to maximise the effective use of Council housing stock. Attending property handovers, open days and community events for newly developed, acquired or refurbished homes. Maintaining accurate case records and producing reports that demonstrate progress and outcomes. Contributing to resident satisfaction, Tenant Satisfaction Measures and wider service performance targets. Identifying opportunities to improve services, work efficiently and deliver better outcomes and value for money. About you We are looking for someone who is confident, resilient, organised and committed to putting residents first. You will have experience of delivering tenancy management services within a social housing environment and be able to manage a varied caseload involving different tenancy types, vulnerabilities and complex circumstances. You will have: Experience of managing social housing tenancies and understanding the factors that can affect tenancy sustainment. Experience of dealing with ASB, neighbour disputes, tenancy breaches and low-level tenancy management issues. Experience of managing complex casework involving residents with multiple or unmet needs. The ability to assess and manage risk, vulnerability and safeguarding concerns. Experience of working collaboratively with internal teams, partner agencies and community organisations to achieve positive outcomes. The ability to handle difficult conversations, challenge inappropriate behaviour and take proportionate enforcement action when required. Experience of managing access issues relating to gas servicing, electrical testing, planned works and other landlord obligations would be an advantage. Good knowledge and understanding of housing and landlord and tenant legislation, regulations and guidance relevant to social housing. An understanding of tenancy sustainment and the factors that can put a tenancy at risk. Excellent communication, negotiation and problem-solving skills, including the ability to engage vulnerable and harder-to-reach residents. Strong organisational skills and the ability to prioritise competing demands and manage casework effectively. Good IT

Private Sector Housing Officer Hertfordshire £45-£50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Hertfordshire are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections. Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents.About you: The ideal candidate will bring: Experience in Private Sector Housing, Environmental Health, and working in Local Government. Sound knowledge of housing legislation and the HHSRS. Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004. Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas

Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent £30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now

We're looking for a hardworking and resilient Support Worker to join our Homelessness Service located in Brent. No experience or personal care required, just the right values. £30,784.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light CardAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern. The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Oversee the daily running of the service ensuring all health and safety responsibilities are met Raise safeguarding alerts and complete incident reports within specified timeframe Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviourWhat you'll bring: Desirable: Up to NVQ Level 2/3 or equivalent. About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

New Build Aftercare Officer (18-month Fixed Term Contract) Salary: £26,650 - £30,000 Watford (Hybrid Working: 2-3 days in the office weekly) Full Time, 37 hours per week The Vacancy We are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas. We are committed to providing high-quality homes and delivering excellent customer experiences By listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people’s lives. We’re looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes. Introduction to the role You will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role – you will be out and about visiting new sites and customers as well! This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W London Role purpose Reporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What’s the role? Key Accountabilities: • Support the delivery and handover of new homes, ensuring all required documentation and data is in place, • Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare, • Participate in handover and void inspections, recording property condition and maintaining accurate records, • Deliver home demonstrations to ensure customers understand their home and services within their home (i.e. Heating), • Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales, • Support the handling of complaints, dissatisfaction and defect-related service requests, • Assist with customer satisfaction surveys and use feedback to improve services, • Contribute to reporting and data analysis within the Aftercare function What are we looking for? Essential: • Experience of working in a similar role in a customer-facing environment (preferably in housing or construction), • Good working knowledge of Microsoft Office packages, • Ability to adapt positively to change, • A proactive problem-solver who thrives in a fast-paced environment., • Strong organisational skills and excellent attention to detail, • Full driving licence and access to a vehicle for business use Desirable: • Qualification in Customer Service, Construction or Housing Practice, or the willingness to work towards one, • Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry, • Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers, • Use of a CRM system What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 1st September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Emergency Housing Officer Location: HA9 0FJ Wembley Rate of pay: £21.41 PAYE or £28.19 Umbrella per hour Contract: Temporary till end of November About the Role We are looking for an experienced Emergency Housing Officer to manage emergency accommodation placements for households in housing need. The role involves arranging placements, managing tenancy and rent accounts, liaising with accommodation providers, and supporting vulnerable residents. Key Responsibilities Arrange and manage emergency accommodation placements. Create and maintain placements, properties, tenancies, and rent accounts. Process move-ins, move-ons, and accommodation terminations. Prepare and manage housing documentation, including licence agreements and tenancy documents. Monitor rent accounts, arrears, and housing benefit matters. Liaise with landlords, accommodation providers, and internal teams. Handle customer enquiries, complaints, and correspondence. Maintain accurate records and reports. Support vulnerable residents with empathy and professionalism.Essential Requirements Experience Previous experience in Temporary Accommodation, Homelessness, or Housing Needs. Experience supporting vulnerable residents in a customer-facing environment.Systems Knowledge (Essential) Strong working knowledge of: NEC Housing (placements, rent accounts, bookings, property creation) CRM LocataKnowledge Good understanding of housing and homelessness legislation. Knowledge of: Section 188 and Section 193 duties Licence Agreements Non-Secure Tenancies Housing Benefit processesSkills Strong IT skills. Excellent written and verbal communication skills. Good command of the English language. Strong interpersonal skills with empathy, patience, and resilience. Ability to work in a fast-paced environment and manage competing priorities.To apply for the Emergency Housing Officer position, please submit your CV detailing your relevant experience

Housing and Resident Engagement Officer Watford, Hertfordshire Full-time Up to £33,000~ + Benefits Are you passionate about delivering excellent resident services and creating positive communities? Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged. As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing services Coordinating resident engagement activities, meetings and forums Managing complaints and compliments through to resolution Responding to reports of anti-social behaviour and working towards effective outcomes Supporting tenancy management activity, including warnings and possession processes Producing resident communications, newsletters and engagement materials Working closely with care providers, local authorities and partner agencies Maintaining accurate housing records and resident information Analysing resident feedback and performance data to identify service improvementsAbout you: Experience within supported housing or working with vulnerable tenants Knowledge of housing legislation and tenancy lawWhat's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experience Diverse role combining engagement, housing and community-focused responsibilities Supportive and collaborative working environment Career development opportunities within a growing organisation This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing. If you are interested in working as Housing and Resident Liaison Officer, please click "apply now." For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Senior Complaint Resolution Officer - 6 Month FTC Watford Salary: £39,474 37 hours per week (Requests for part-time work considered) The Vacancy Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers. Role purpose This role is responsible for the day-to-day running of Chime’s complaints service by managing the team and ensuring complaints are logged, allocated and progressed in line with the Housing Ombudsman’s Complaint Handling Code, other relevant regulatory requirements and Chime’s policies and processes. You will be responsible for managing the Complaints Resolution officers and provide support and maintain effective working practices. What’s the role? Key Accountabilities: • Line management responsibilities, providing day-to-day supervision, support and coaching, and managing performance, wellbeing and development in line with organisational policies., • Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated., • Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate., • Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements., • Ensure complaint responses are clear, accurate and appropriate before issue, supporting colleagues to improve the quality of responses and escalating concerns where needed., • Review remedies and compensation in line with policy, ensuring decisions are fair, consistent and appropriately recorded., • Investigate and respond to complaints where required, including handling customer queries and agreeing outcomes in line with policy and the Housing Ombudsman Complaint Handling Code or equivalent., • Oversee the progression of actions agreed as part of complaint resolutions, identifying recurring issues and supporting actions to reduce repeat complaints and improve customer experience., • Ensure good practice in supporting customers with vulnerabilities, including applying reasonable adjustments and safeguarding considerations where needed., • Maintain oversight of accurate complaint records and operational data, ensuring systems and trackers are accurate to support compliance, trend analysis and service improvement reporting., • Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required., • Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required., • Any other duties as requested by your line manager. What are we looking for? • You can demonstrate a track record of delivery against key responsibilities, including managing or supporting staff and working in a high-volume, deadline-driven environment., • A good working knowledge of the Housing Ombudsman’s Complaint Handling Code and complaint handling standards., • You are confident using systems and data, including tools such as Excel, to maintain accurate records, monitor performance and support reporting., • Your ability to role model our core behaviours, make fair decisions, communicate effectively and work constructively with colleagues and customers is as important as technical expertise. Essential: • Previous line management experience in any capacity, • Previous complaint handling experience within a regulated complaints process What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 6th September 2026 Interviews: to be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Housing Options Officer Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood, a short drive away. At a glance • 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Housing Options Officer to join us on a full-time basis, working 37 hours per week on a 22 month fixed-term contract. The Benefits • Salary of £35,479 - £37,408 per annum - 29 days’ holiday per annum, rising to 31 days - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is an exciting opportunity for an experienced customer service or housing professional to join our supportive and forward-thinking local authority. You'll step into a truly rewarding role where every day presents the chance to change lives, empower individuals and families to overcome challenging circumstances and help them to secure brighter, more stable futures. And, just as you support those most in need, we will support you with an exceptional benefits package that reflects the value we place on your wellbeing, development and long-term success. The Role As a Housing Options Officer, you will provide high-quality housing advice and homelessness prevention services to individuals and families across the borough. Helping customers understand their options and access the support they need, you will oversee a diverse caseload. You will investigate housing circumstances, provide professional advice in line with current legislation and Council policy, and take proactive steps to prevent or relieve homelessness through tailored housing solutions. You will also work closely with partner agencies and internal Council teams to deliver an integrated service, developing personalised housing plans and supporting customers to achieve sustainable housing outcomes. Additionally, you will: • Support customers to use the Home Connections online application system - Attend rough sleeper sightings to provide advice and assistance - Assist eligible customers with applications to the Rent Deposit Guarantee Scheme - Refer customers to Children's Services and other appropriate support organisations - Carry out home visits where required About You To be considered as a Housing Options Officer, you will need: • Experience in a customer service and/or housing environment - Experience of effective partnership working that has delivered positive outcomes - The ability to manage a varied caseload involving detailed and complex investigations - Excellent verbal and written communication skills - Strong negotiation and problem-solving skills - The ability to deal sensitively, professionally and confidentially with members of the public - An understanding of equality and diversity issues and experience applying them in practice - Strong IT skills, including Microsoft Office - At a minimum, GCSEs (or equivalent), including English and Maths - A full, current driving licence and access to your own transport A DBS check will be carried out for this post. The closing date for this role is 1st September 2026. Other organisations may call this role Housing Officer, Housing Advice Officer, Housing Solutions Officer, Homelessness Prevention Officer, Homelessness Officer, Housing Support Officer, Housing Caseworker, Housing Adviser, or Tenancy Support Officer. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as our Housing Options Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities ·Deliver comprehensive, person-centred housing advice to prevent homelessness. ·Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. ·Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. ·Identify and address safeguarding concerns, making referrals to support services as necessary. ·Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. ·Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You ·Experience working in homelessness prevention, housing options, or housing casework. ·Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. ·Experience managing complex homelessness and tenancy sustainment cases. ·Excellent communication and negotiation skills to engage with landlords, tenants, and support services. ·Ability to interpret and apply housing legislation to support decision-making. ·Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

DUTIES Your duties as the Housing Support Officer / Scheme Manager will include: Health and Safety Checks: Complete regular health, safety and fire safety checks, maintaining clear, accurate and auditable records Resident Support: Provide person-centred support using assessments, risk assessments,

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