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manifesto About The Role As a Senior CX and Engagement Strategist youll work with organisations to design and deliver meaningful, measurable customer experiences from the point of acquisition through to retention that inspire connection and drive impact. Blending data insight with creative strategy and bringing a deep understanding of how marketing technology can be leveraged, youll design acquisition and engagement approaches that build awareness, drive conversion, deepen relationships, and deliver measurable growth. Working with clients across sectors from charities and membership bodies to cultural and public institutions across various projects, the role leads in defining and driving the strategic approach for our clients in how they engage their audiences, ensuring outcomes are value focused and that delivery of work is of the highest standard. Responsibilities Lead the strategic development of customer-centric strategies aligning audience insight, brand, content, new ways of working and technology to deliver clear, measurable outcomes. Establish CX Governance models and frameworks that define how the organisation scales engagement Define audience acquisition strategies and plans and drive campaign strategies and optimisation, managing campaign delivery personnel Have a keen interest and insight on the role of SEO and CRO in driving audience engagement Define audience segments, journeys, and value drivers using data, analytics, and research, translating complex insight into actionable plans. Partner with data, content, and creative teams to design personalised experiences that nurture relationships through retention and advocacy. Define the strategic requirements for the experience stack (CRM, CDP, AI) working with tech experts to ensure technical architectures are designed to deliver long-term business intelligence and customer value. Establish measurement and optimisation frameworks that connect marketing and engagement activity to KPIs, using dashboards, reporting, and experimentation to improve performance. Translate data findings into clear stories and recommendations for clients and internal teams, fostering a culture of evidence based decision making. Build and manage strategic client roadmaps, aligning engagement strategies with organisational priorities and operational realities. Play a key role in contributing to new business activity and client growth, showcasing Manifestos expertise in audience insight, performance, and engagement strategy. Working with the Principal Consultant for CX and engagement to define our agency proposition in this space. Coach teams and clients to adopt data-informed, technology-enabled marketing practices that drive sustainable growth. Establish and maintain feedback loops to measure client satisfaction and drive continuous improvement. Balance big-picture strategic thinking with tactical and pragmatic approaches. Manage and foster deep and trusted client relationships especially across senior and executive leadership levels. Ensure staying abreast of sector, industry and audience trends to open opportunities. Lead on new business proposals and pitches and participate actively in helping us win exciting and challenging new projects by helping to shape the pitch narrative and making our ideas a compelling story for potential clients. Represent Manifesto as a thought leader in NFP, Membership, Visitor attractions, and commercial sectors, contributing to blogs, whitepapers, and public speaking engagements. Dimensions Budget: N/A Headcount: N/A Resource complexity and nature of work teams: Works in complex, matrixed environments, coordinating multi-disciplinary teams, stakeholders, and external partners across concurrent priorities. Influences without direct authority, aligning resources around shared outcomes while balancing strategic direction with practical delivery . Problem solving responsibility and complexity: Responsible for solving complex, ambiguous problems that span customer experience, data, technology, and organisational change. Applies structured CX and engagement frameworks to diagnose issues, define strategic options, and make evidence-based decisions that balance user needs, commercial goals, and delivery constraints. Change management requirements: The role requires defining the strategic approach to shifting organisational culture, internal processes and operational model to be audience first. Internal / External interactions: Manifesto LT, Manifesto Strategy, Principal Consultant, Delivery, Design, Tech, teams, Clients, Client partner agencies and Prospects. Strategic timeframe working towards: 1-3 year business plan About You Professional knowledge and experience Essential Significant experience in digital experience and transformation programmes, with a focus on designing and delivering joined up customer and supporter experiences across channels. Significant experience in designing and delivering activity across marketing and engagement channels including social media, SEO and CRO Active and experienced problem solver, able to apply CX strategy frameworks, journey mapping, and service design techniques to uncover insight and shape practical, human-centred solutions. Strong data literacy able to interpret qualitative and quantitative insight, identify trends, and translate them into strategic recommendations and performance improvements with deep experience in using GA4 Strong facilitator and communicator, confident in leading discovery sessions, co-design workshops, and stakeholder engagement with senior client teams. Comfortable navigating ambiguity, able to make sense of complex client challenges, structure them into clear opportunities, and define actionable pathways toward desired outcomes. Detail-oriented, skilled in breaking down intricate journeys, systems, and processes into understandable and relatable models that inform design and decision-making. Proven ability to build trust and influence stakeholders at all levels, from executive sponsors to delivery teams, aligning around shared vision and measurable goals. High commercial and strategic acumen, balancing user needs, organisational objectives, and technical feasibility to drive impact and sustainability. Proficient with customer data, analytics, and experience measurement tools, using insight to inform strategy and demonstrate value. Understanding of marketing and experience technology ecosystems (e.g. CMS, CRM, CDP, analytics, automation), and how they enable personalised, consistent customer journeys. Understanding and keeping abreast of emerging technologies such as AI, personalisation, and automation and their implications for customer experience and engagement. Desirable Deep understanding of the challenges and opportunities in the nonprofit, membership, cultural, and public sectors, and how experience strategy supports mission-led organisations. Experience in new business development or proposal support, crafting compelling narratives that connect audience insight with strategic opportunity. Experience working within multi-disciplinary digital teams, bridging strategy, design, and technology to deliver cohesive, experience-led solutions. Understanding of Agile, Lean, and human centred design methodologies, and how they apply to CX and engagement Experience applying AI, automation, or personalisation in enhancing user journeys and service efficiency Technical skills Digital Strategy Development Research & Insight Understanding of UX principles and design thinking Product management practices (Agile, Scrum, Lean) Digital transformation and related technical architectures systems (e.g. CRM, CMS) Knowledge and understanding of emerging tech (AI, automation) and their strategic relevance Workshop design and delivery (e.g. discovery workshops, stakeholder alignment) Strategic storytelling and presentation (PowerPoint, Keynote, Prezi) Stakeholder management and influencing senior decision-makers Digital governance models and structures KPI and impact framework creation (input/output/outcome logic) Familiarity with analytics platforms (Google Analytics 4, Hotjar, etc. Empathy mapping and emotional intelligence Strategic foresight and trend analysis Management consulting frameworks (e.g. McKinsey 7-S, Porter's Five Forces) (desirable) Change management frameworks (e.g. Kotters, ADKAR) (desirable) Behaviours Passionate about creating experiences that deliver genuine value to audiences and drive transformative outcomes for clients. Adaptable and resilient, able to thrive in ambiguous, fast changing environments where collaboration and creativity are key. Naturally collaborative and empathetic, with strong interpersonal skills that build trust across disciplines and with clients. Curious and committed to continuous improvement and innovation, staying informed about shifts in user behaviour, technology, and design practice. Embodies Manifestos values, championing purpose-driven work, open collaboration, and a culture of respect and inclusion. PACT values Purpose - The beating heart of our organisationthe impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is how we work - it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About Us manifesto We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. Were passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. We encourage hybrid working our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week. TPBN1_UKTJ

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues.

Wilt u deel uitmaken van Europa's toonaangevende premium gezondheids- en welzijnsgroep?.Onze teamleden zijn de ambassadeurs van ons bedrijf en het hart van wat we doen.Wij zijn op zoek naar een gepassioneerde Reception Supervisor om ons team te versterken !.Als Reception Supervisor fungeer je als Du

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Wilt u deel uitmaken van Europa's toonaangevende premium gezondheids- en welzijnsgroep?.Onze teamleden zijn de ambassadeurs van ons bedrijf en het hart van wat we doen.Wij zijn op zoek naar een gepassioneerde Reception Supervisor om ons team te versterken !.Als Reception Supervisor fungeer je als Du

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in SW London.Jigsaw4u is a rewarding place to work with a supportive team environment.Working for us offers the chance to make a real difference to

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading.The HR Manager is a standalone role that will lead the operational delivery of HR initiatives and manage all aspects of the employee lifecycle across our organisation, ensuring we remain an inclusive

Name of Head: Teacher Mrs A Taylor-Kent.Hours: 40 hrs per week over 5 days, permanent term-time only.Like the phoenix we Rise to our Challenges, Strengthen our Learning and Shine in Our Community.Wembley Primary School is a four form entry community school in the borough of Brent.We are determined a

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds.Harris academies are wid

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

A fantastic opportunity has arisen for a dynamic and experienced HR Advisor to join a successful, well-established and market-leading business.As part of their continued success, the appointment of the HR Advisor, is critical in supporting the HR team in the next phased growth and direction of the c

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Registered Manager Children's Residential Home.Competitive salary, Company car.Are you a dedicated, passionate and experienced childcare professional looking to make a meaningful impact in an OFSTED-regulated environment? We invite you to apply for the position of Registered Manager at our children

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

North Derbyshire - Onsite with ad-hoc travel across East & West Midlands.Permanent & Full Time (Monday - Friday 8:30-5).EAP, access to benefits scheme, discounts on meals out & cinema tickets etc, local community engagement.The HR Advisor will provide comprehensive HR guidance and support to manager

HR Advisor - Employee Relations & L&D (Hotel-Office-Based).This role provides hands-on support across.As our HR Advisor - ER & L&D, you can look forward to:.ER, L&D, and core HR processes.This position is a practical, operational HR role with a strong focus on.You will partner closely with managers

Senior HR Advisor | Hospitality.We're partnering with a fast-paced, people-driven hospitality business to find a Senior HR Advisor to join their growing People team.This is a brilliant opportunity for someone who enjoys being close to the business.You'll play a key role in delivering a consistent, h

We are excited to be recruiting a Community Coordinator/Corporate Receptionist, who will be working in a new flexible workplace with great facilities, surrounded by the energy and opportunities of a prime central London location.Looking after prestige clients, booking meeting rooms and building rela

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Join our dynamic and fast-growing team as a.Dedicated Network Receptionist.This is an exciting role for someone who thrives on variety, connection, and the opportunity to make a real impact every day.As part of our network of 30 premium buildings, you'll rotate between locations, each with its own p

We're Hiring: Front Desk Receptionist.Monday – Thursday, 8:00am – 4:00pm & Saturday, 9:00am – 6:00pm.Monday – Friday, 1:00pm – 9:00pm.Work across multiple London clinic locations, including Harley Street (W1G 7JA), Eaton Gate (SW1W 9BJ), Pont Street (SW1X 0BD), Kens

We’re looking for a polished and personable.Rapport team at a prestigious Central London client site, supporting a leading accountancy and business advisory firm.This role suits someone who enjoys creating positive first impressions, building rapport with guests, and delivering consistently hi

Our Academy opened in September 2015 in order to provide high quality primary places for local families.We believe that every child is unique and that each deserves the opportunity to be happy, feel valued and experience success.We are part of a Federation of schools with an established track record

I am recruiting on behalf of a large, multi-site prestigious school seeking a dynamic and detail-oriented Senior HR Advisor to lead HR support across several client groups.This is a genuinely hands-on role, offering ownership of the full employee lifecycle from day-to-day HR administration and compl

We have a great opportunity within our Human Resources Team at AG for a HR Advisor on a 6 month Fixed Term contract.

Senior HR Advisor Contract 12 months £Competitive + Benefits.An aerospace leader is urgently seeking a Senior HR Advisor to join the team on a 12-month fixed-term contract.This is a pivotal, hands-on role providing high-quality, operational HR support across dual locations.The successful candidate

Are you an enthusiastic, resilient, and committed HR Advisor looking for your next challenge? .We are looking for an experienced HR generalist who also has experience of employee relations and writing people policy within a not for profit environment? Are you familiar with working within a unioni

Are you looking for a fast-paced HR role with variety, challenge and the opportunity to make a real impact supporting a portfolio of SME clients across a wide range of industries?.If you are proud to specialise in employee relations, and build real partnership connections to support local SMEs, then

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

NW1 Dental Care is a well-established private dental practice located in Camden, London, known for its exceptional patient care and longstanding reputation built on client recommendations and referrals.Our team of highly qualified and experienced dental professionals offers personalized treatment pl

Were Quickline, and we believe everyone deserves great internet.Whoever you are, wherever you are and whatever you do online our customers are at the heart of everything we do.So were on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind.Our

Leading business and technology consultancy with over 50 years of experience delivering end-end services and solutions to organisations across multiple industries.They have over 420,000 people globally and work across more than 50 countries.They are always looking to expand and bring in new talent t

This role will report to the Director of Finance and Resources.

The Human Resources Manager owns the planning and delivery of a progressive and proactive HR operations function.

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds.Harris academies are wid

Registered Manager Children's Residential Home.Location:LONDONJob Type: Permanent.Competitive salary, Company car.Are you a dedicated, passionate and experienced childcare professional looking to make a meaningful impact in an OFSTED-regulated environment? We invite you to apply for the position of

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading.The HR Manager is a standalone role that will lead the operational delivery of HR initiatives and manage all aspects of the employee lifecycle across our organisation, ensuring we remain an inclusive

Please note this role is 4 days in the office, one day working from home**.A new Snr HR Manager role is now available within a City based Asset Manager.The role has just been created through organic growth and the high demand from the business for first class HR solutions.Reporting directly into the

Chief Inspector/ Quality manager - Opportunity for a proactive Quality Control Inspector/Manager to join a long-established and respected precision engineering business.The company manufacture complex machined components for blue-chip customers in the Oil & Gas, Nuclear, Automotive and Aerospace ind

The Firm Our client is a well-established UK law firm with a dynamic London office, renowned for its practical, client-focused approach and collaborative culture.The firm is seeking a Receptionist (Maternity Cover, starting March 2026) to join their team.They are recognised for high-quality advice a

Chief Inspector/ Quality manager - Opportunity for a proactive Quality Control Inspector/Manager to join a long-established and respected precision engineering business.The company manufacture complex machined components for blue-chip customers in the Oil & Gas, Nuclear, Automotive and Aerospace ind

Our client is an industry-respected family-run manufacturer of crop sprayers based in beautiful North Norfolk.With over 50 years of heritage, we're a household name in the sector, trusted for quality, service an innovation.They are seeking a reliable Receptionist / Administrator to deliver excellent