Customer Order Fulfillment Team Manager
2 days ago
Belfast
Customer Order Fulfillment Team Manager (SC Order Execution) Why Apply? • Strong, close knit, experienced team which is supportive with strong team spirit., • Highly successful global technology business, which is scaling at pace., • Organization which rewards employees who go above and beyond, as well as offering opportunities for internal advancement. They actively want you to grow a long-term, rewarding career., • Wonderful company culture, driven, open and people orientated., • Dynamic, fast paced environment, with real ownership of your team. About the Role: As a Customer Order Fulfillment Team Manager, you will be responsible for leading and optimizing the end-to-end customer order fulfillment process. You will manage a team of order fulfillment professionals, driving operational excellence, ensuring timely and accurate order delivery, and fostering strong customer relationships. This is a leadership role that requires a strategic mindset, strong management skills, and a passion for process improvement. Role Responsibilities: Team Leadership & Management: • Lead, mentor, and develop a high-performing team of order fulfillment specialists., • Manage team performance, set goals, provide regular feedback, and conduct performance reviews., • Foster a collaborative and results-oriented team environment., • Recruit, train, and onboard new team members. Order Fulfillment Process Oversight: • Oversee the entire order fulfillment process, from order receipt to delivery and invoicing, ensuring efficiency and accuracy., • Develop and implement standard operating procedures (SOPs) for order fulfillment activities., • Identify and resolve complex order-related issues, escalating as necessary., • Ensure compliance with all relevant regulations and company policies. Process Improvement & Optimization: • Analyze order fulfillment processes, identify areas for improvement, and implement solutions to enhance efficiency and accuracy., • Lead and participate in process improvement initiatives, leveraging data and analytics., • Utilize data and analytics to monitor trends and make data-driven decisions. Performance Management & Reporting: • Establish and monitor key performance indicators (KPIs) for order fulfillment., • Track and report on order fulfillment performance, providing insights and recommendations to improve results., • Prepare and present reports to senior management, highlighting achievements and areas for improvement. Cross-Functional Collaboration: • Collaborate effectively with Sales, Manufacturing, Engineering, Logistics, Finance, and other departments to ensure seamless order fulfillment., • Build and maintain strong relationships with key stakeholders., • Participate in cross-functional projects and initiatives. Customer Relationship Management: • Address and resolve escalated customer issues related to order fulfillment, ensuring customer satisfaction., • Proactively communicate with customers regarding order status and any potential delays. Your Experience & Qualifications: • Bachelor's degree in a related field (e.g., Business Administration, Supply Chain Management) or equivalent experience., • 8+ years of experience in order fulfillment, supply chain, or a related field, with at least 3 years in a leadership or management role., • Strong working knowledge of MRP/ERP systems, Kinaxis, Oracle and planning standards;, • Advanced Excel skills with the ability to analyze large, complex datasets; strong PowerPoint skills for executive‑ready communication., • Knowledge of international trade and export/import regulations., • Project management experience., • This role supports the US market and operates on a 2pm to 10pm schedule and is a Hybrid role. What We Offer: • Competitive salary and benefits package including a 10% shift allowance is provided as part of the overall package., • Opportunity to lead and shape the future of order fulfillment at a global technology leader., • A collaborative and supportive work environment., • Opportunities for professional development and growth.