Inbound customer service jobs in RichmondCreate job alerts

Branch Manager Garage Doors / Home Improvement / Trade Retail £45,000 Basic + Monthly, Quarterly & Annual Bonus + Company Car New Malden, Surrey – Branch Based Company Overview A long-established and growing business operating within the home improvement, building products and installation sector is seeking an experienced Branch Manager to oversee one of its established South East operations. The role has been created to further strengthen branch performance, improve day-to-day efficiency and support continued commercial growth. The company has built a strong reputation for service, reliability and quality delivery across both domestic and trade markets. Offering long-term stability and a supportive working environment, this opportunity would suit a commercially minded manager looking to make a visible impact across sales, operations and team performance. Job Overview The Branch Manager will take full responsibility for the day-to-day running of a successful retail and trade branch. Reporting into senior leadership, the role combines branch operations, customer sales, team management and installation scheduling. Success in the role will be measured through branch profitability, service standards, team productivity and commercial growth. Key Responsibilities • Oversee all branch operations including sales, admin, scheduling and customer service, • Lead and develop a small internal team to achieve targets, • Drive showroom, inbound and enquiry-led sales across product ranges, • Manage installation schedules, logistics and customer bookings, • Check deliveries, organise stock and maintain branch efficiency, • Handle customer enquiries via phone, email and face-to-face, • Monitor branch performance, productivity and service standards, • Maintain high standards of health & safety and branch presentation, • Generate repeat business through excellent service and aftersales support Person Specification • Previous Branch Manager, Depot Manager, Showroom Manager, Trade Counter Manager or Operations Manager experience, • Background in doors, construction supplies, builders merchants, home improvements, trade retail or installation sectors, • Strong sales ability with experience converting enquiries into orders, • Proven people management and team leadership skills, • Confident communicator with strong customer service skills, • Full UK driving licence Benefits • £45,000 basic salary, • Monthly, quarterly and annual bonus scheme, • Company car, • Company mobile phone, • Pension scheme, • 25 days holiday plus bank holidays, • Health cash plan, • Full product training, • Stable long-term career opportunity with an established business Next steps Candidates with branch management, trade sales, home improvement or construction supply experience are encouraged to apply. For a confidential discussion or further information, please submit your CV today.

TITLE OF POSITION: Senior Sales Executive REPORTS TO: Sales Manager NUMBER OF DIRECT REPORTS: None OFFICE LOCATION: Richmond, London CONTRACT TYPE: Permanent ROLE OVERVIEW We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime! MAIN ACCOUNTABILITIES · Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events. · Product Expertise: Ensure thorough understanding of all product offerings, effectively positioning them in the marketplace and supporting the team to do the same. · Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings. · Market Intelligence: Support the Sales Manager to stay informed of market trends, competitor activity, and industry opportunities to contribute to strategic business development initiatives. · Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience. · Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community. · Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale. · Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting. · Reporting and Analysis: Provide accurate and timely sales reports to the team including updates on pipeline, activity, and forecasts, using sales analytics to suggest adjustment to tactics, ensuring data-driven decision-making for effective sales outcomes. · Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive. KEY SKILLS · Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management. · Effective Communication: Master of crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations. · Resilience and Adaptability: Maintains a resilient mindset in challenging situations, adapting strategies to meet business needs and client expectations effectively. · Brand and Product Ambassadorship: Acts as a positive ambassador for the brand, enthusiastically promoting our products with a commitment to excellence in all interactions. DESIREABLE COMPETNCIES · Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success. · Time Management and Planning: Exceptional ability to manage time efficiently and prioritise tasks effectively, ensuring timely completion of responsibilities and adherence to deadlines. · Networking and Influence: Highly skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders. · Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting. · Sport Enthusiasm: While not essential, a passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. Through joining STH, you will be part of an inclusive and driven culture, that focuses on collective success and empowerment; we thrive of making the memorable, unforgettable for thousands of global sporting fans. We champion the ethos of the sports teams we represent and ensure our culture is one that is opportunity driven, both for the customers we serve – and the people who make them possible! WHAT WE STAND FOR STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. · Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver. · Spirit of Progress: We strive to be trailblazers; we seek continuous improvement and innovation in everything that we do. · Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners, and the communities in which we operate.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be: Monday to Friday. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Position for a call centre agent to deal with inbound enquiries and convert them to customers. Telephone/call centre customer service experience OR general sales experience. Manage enquiries and inbound sales calls, providing excellent service.

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: On-going Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.80ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

Call Centre Sales Advisor West London | £26,500 + Uncapped Commission + Benefits We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London. This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling. The Role You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up. Key responsibilities include: Handling predominantly inbound sales calls (circa 95%) Responding to customer enquiries via phone and email Building strong relationships with new and existing customers Understanding customer needs and tailoring solutions accordingly Maximising opportunities through upselling additional services Maintaining accurate records on the CRM system Supporting with reporting and general team performance Escalating any issues or complaints where required About You Experience within a call centre or contact centre environment prefferred but not essential Customer service sales experience is a must Strong communication and interpersonal skills A confident, proactive approach to sales Comfortable working to targets in a performance-driven environment Organised, self-motivated and able to manage multiple tasks A team player who thrives in a collaborative setting What's on Offer £26,500 basic salary Uncapped commission structure Only 1 weekend per month sometimes less, supporting a strong work life balance Supportive team environment Ongoing training and development Opportunity to grow within a stable and expanding businessBBH36070

Customer Service Advisor - I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction. Responsibilities as a Customer Service Advisor: • Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service., • Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy., • Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules., • Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows., • Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team., • Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery. This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts. Early Shift: 8:30am - 5pm Late Shift: 9am - 5:30pm Annual Salary: £25-30k DOE Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks. Requirements as a Customer Service Advisor: • Excellent Communication Skills, • Previous Experience within a similar role ideally a Call Centre, • Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential) To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Retentions Advisor We are currently recruiting for a Retention Advisor to join a growing and customer-focused organisation within a fast-paced service environment. This is a fantastic opportunity for someone passionate about customer experience and relationship management to play a key role in retaining and supporting an established customer base. As a Retention Advisor, you will act as a primary point of contact for customers with contract-related queries, delivering an exceptional service experience at every interaction. You’ll work closely with the Customer Service Manager to enhance customer satisfaction, strengthen loyalty, and protect ongoing revenue through proactive support and engagement. Key Responsibilities • Deliver a high-quality, engaging customer service experience across all touchpoints, • Manage inbound and outbound customer calls, handling queries with professionalism and efficiency, • Take ownership of contract-related requests including renewals, upgrades, add-ons, and service changes, • Identify opportunities to retain customers and support upselling where appropriate, • Manage and resolve customer queries via ticketing systems in a timely manner, • Maintain strong product and service knowledge to support customers effectively, • Coordinate customer requirements to ensure a smooth and seamless service journey, • Build strong relationships with internal teams to deliver the best outcomes for customers, • Support onboarding and training of new team members where required Requirements: • Minimum of 3 years’ experience in a customer-facing role, ideally within a B2C environment, • Experience handling inbound calls in a sales or sales support setting, • Strong communication skills with a confident and professional telephone manner, • Highly organised with the ability to manage multiple tasks while maintaining attention to detail, • Passionate about delivering outstanding customer service and achieving KPIs, • Resilient and able to perform well in a busy, high-volume environment This is an exciting opportunity that offers a competitive salary of £27,000 - £29,000 and hybrid working of 3 days in the office 2 days at home. This is a varied and engaging role where you can make a real impact on customer experience. To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Repairs Planner (Temp to Perm) Location: Ealing (Office-Based) Pay Rate: £16.91 per hour Hours: Monday to Friday, 8:00am – 5:00pm We are currently recruiting on behalf of a leading repairs and maintenance contractor for an experienced Repairs Planner to join their busy team based in Ealing. This is a fantastic temp-to-perm opportunity for someone with strong organisational skills and experience in scheduling within a fast-paced environment. The Role: As a Repairs Planner, you will be responsible for coordinating and scheduling repair works, ensuring operatives are efficiently allocated, and maintaining excellent communication with tenants and internal teams. Key Responsibilities: Scheduling and planning repair and maintenance appointments Allocating jobs to operatives based on location, skillset, and priority Managing diaries and ensuring maximum productivity Liaising with tenants, clients, and operatives to provide updates Handling inbound and outbound calls in a professional manner Updating internal systems with accurate job informationRequirements: Previous experience in a planning/scheduling role (ideally within repairs, maintenance, or social housing) Strong communication and customer service skills Ability to work in a fast-paced, high-volume environment Good IT skills and experience using scheduling systems Excellent organisational skills and attention to detailWhat’s on Offer: Competitive hourly rate of £16.91 Temp-to-perm opportunity with a reputable contractor Stable, full-time hours (8am–5pm, Monday to Friday) Supportive team environmentIf you are an experienced planner looking for your next opportunity, we’d love to hear from you

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford. Location: Brentford, West London Job Type: Permanent | Full Time Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement. Key Responsibilities Manage inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain excellent product and service knowledge to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all Health & Safety and company compliance requirements Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment. Essential: Minimum 2 years’ experience working in a Call Centre or Contact Centre environment Excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using Microsoft Office applications Strong organisational skills with the ability to prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a teamDesirable: Previous complaint handling experience Experience working with CRM systems Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career

Job Title: Repairs Planner Location: Hammersmith (Office-Based) Rate: £16.91 per hour Job Type: Temporary / Ongoing Recruiter: Agency Representation About the RoleOur client, a leading Tier 1 contractor, is currently seeking an experienced Repairs Planner to join their team in Hammersmith. This opportunity is being offered on a temporary ongoing basis through our agency. This is a busy, office-based position where you will play a key role in coordinating repair and maintenance works, ensuring efficiency and high levels of customer satisfaction. Key Responsibilities Scheduling and allocating repair and maintenance jobs to operatives and subcontractors Managing diaries to maximise efficiency and minimise travel time Acting as a central point of contact for residents, clients, and field operatives Monitoring job progress and making real-time adjustments to schedules Booking appointments in line with SLAs and client expectations Handling inbound calls and emails, resolving queries in a professional manner Updating internal systems with accurate and timely information Liaising with supervisors and management teams to ensure smooth service delivery Candidate Requirements Previous experience in a planning or scheduling role, ideally within repairs, maintenance, or housing Strong organisational and multitasking abilities Excellent communication and customer service skills Ability to work effectively under pressure in a fast-paced environment Competent IT skills and experience using scheduling systems A proactive, problem-solving mindset Desirable Experience Background in social housing or working with a main contractor Familiarity with responsive repairs and maintenance operations What’s on Offer £16.91 per hour Ongoing temporary assignment with potential for extension Opportunity to work with a well-established Tier 1 contractor Supportive and professional working environment

Role: Import Gateway Specialist – Airfreight Location: Hounslow (TW4) Contract: Ongoing Temporary Hours: Monday to Friday, 9:00am – 6:00pm (40 hours per week) Pay Rate: £13.80 per hour About the Role Centric Talent is currently recruiting for a skilled Air Import Gateway Operator to join our client’s team at their busy air operations centre in Hounslow. This is a fantastic opportunity to work within a fast-paced, global logistics environment. Our client is a leading provider of supply chain solutions, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They are committed to becoming a Top 5 global 3PL and place great value on empowering their people to deliver outstanding service. Role Purpose As an Import Gateway Specialist, you will manage all aspects of airfreight import operations, ensuring shipments are handled efficiently, compliantly, and cost-effectively. You will work closely with airlines, customs authorities, and internal teams to deliver a high standard of service to customers. Key Responsibilities Import Documentation & Compliance Review and process import documentation, including Air Waybills, invoices, packing lists, and permits Prepare and create ETSF records using the Descartes systemShipment Coordination Monitor inbound shipments and arrange transfers Ensure timely delivery and update shipment statuses accurately in internal systemsStakeholder Communication Liaise with airlines, ground handlers, customs brokers, and internal departments Provide proactive updates to customers and resolve any operational issues efficientlyCost & Data Management Record shipment costs and verify invoices for accuracy Maintain accurate records using systems such as CargoWiseQuality & Continuous Improvement Carry out checks on cargo labelling and documentation Identify opportunities to improve processes, efficiency, and complianceSkills & Experience Required Previous experience in air imports/exports or a similar logistics role (preferred) Strong administrative and organisational skills Excellent communication skills Proficiency in Microsoft Office applications Ability to work effectively in a fast-paced environment Strong customer service focus

Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription | Sales-Focused Role Full-Time | London | Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You’ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We’re Looking For We want someone who loves sales and enjoys winning business. You’ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What’s In It For You * Competitive basic salary * Bonus / commission structure * Clear career progression opportunities * Growing and ambitious business * Supportive team culture * Ongoing training and development If you’re someone who enjoys closing deals, hitting targets and being rewarded for performance, we’d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK

Customer Service Representative - Pharmacy The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily. The role: To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures. Duties will include: Handling inbound telephone calls from customers and patients, acting as the first point of contact. Responding to email and online enquiries in a timely and professional manner. Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions. Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service. Investigating and resolving customer issues, escalating to the appropriate team member where necessary. Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries. Adhering to pharmacy, healthcare, and GDPR regulations at all times.While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency. About You: Confident and comfortable spending the majority of your working day communicating with customers by telephone and email. Excellent verbal and written communication skills, ability to explain information clearly and professionally. Able to work independently, using initiative to manage your workload and resolve queries effectively. Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations. Reliable, hardworking, and committed to delivering high standards of customer service at all times. Fully IT-literate.Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required. BENEFITS OF WORKING FOR TPP: In return, we pay £27,618.50 a year as a base salary. Other benefits include the below: A medical cash plan scheme. Regular company activities which include social events. Access to our on-site GP. Yearly spending allowance at the Pharmacy. 22 days holiday a year plus bank holidays. Pension.So, if you want a career with a great company and are 'inspired to be better', apply now

Hexagon Recruitment is seeking a Customer Service Advisor / Sales Advisor based in Wirral. This full-time permanent role involves handling inbound customer enquiries, processing orders, and upselling. The ideal candidate will have prior experience in customer service and sales, along with strong com

This is a key role within the business, responsible for delivering a high standard of customer service while achieving sales targets. The successful candidate will be confident working in a fast-paced, target-driven environment and will take pride in delivering an excellent customer experience. Our

Consulting with potential customers over the phone, exploring all options for customers and their needs. Confidence in communicating to customers and discussing the particular technologies.

A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout customer journey. Manage the requirements and expectations of customers through

Provide customers with genuine sales advice and fantastic customer service. Our London based client has entry-level sales and customer service opportunities available, ideal for candidates both with and without experience. This is a fantastic opportunity for people who work as retail assistants, sho

Build customer loyalty through active client development and follow-through.

This is an excellent opportunity to join a premium brand known for quality, customer satisfaction, and strong earning potential. Working across flagship London developments, you will take ownership of the full sales journey, delivering a first-class customer experience while achieving and exceeding

Assisting clients by giving excellent customer service at the store. Communicating the value of our products to customers and representing FARM Rio.

Assisting clients by giving excellent customer service at the store. Communicating the value of our products to customers and representing FARM Rio.

However, experience in roles such as retail, warehouse, administration, receptionist, customer service, sales, marketing, sales assistant, cleaner, customer service advisor, direct sales, promotions, events coordination, hospitality, front of house, or bar work may be beneficial. Support from a succ

Outstanding customer service skills. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. As a Holiday Homes Sales Advisor, you’ll be at the heart of that journey - building relationships, showcasing

As a Customer Support Advisor, you’ll support customers with their everyday banking. Customer service and telephony. Experience in banking, insurance, or financial services can be helpful, but it.

Overview We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London

As a Car Finance Sales Advisor, youll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. At Car Finance 247, were not just selling cars, were guiding customers through one of the biggest financial decisi

Sales Advisor (No Experience Required) – Immediate Starts Available – Full-Time EquivalentPlease note before applying: Candidates must have the right to work in the UK without any restrictions (our client is unable to take on international students or students).Are y

Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.

Imagine running your own business, close to home, at your pace, and helping customers transform their outdoor spaces.

As a Car Finance Sales Advisor, youll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. At Car Finance 247, were not just selling cars, were guiding customers through one of the biggest financial decisi

Our Customer Service team plays a vital role in achieving this, and were looking for a proactive, people-centred Customer Services Advisor to help us deliver a consistently outstanding aftercare experience across the region. Join us in delivering a 5?&

Thurs to SunReady to turn your passion for fitness into a rewarding sales career? Join our Chelmsford team as a Sales Advisor and help customers find the perfect equipment to reach their goals while earning great bonuses from day one.

Forklift Driver/Warehouse OperativeLocation: Grantham (Alma Park Industrial Estate)Salary: £28,000 per annum Benefits: 31 days holiday (including bank holidays), pension, bonus, training & progression, employ

Warehouse Operative or FLT Counterbalance Driver PM Shift£13.Mon to Thurs13:00 to 22:00 FriTemporary to PermanentMy client is seeking a reliable and hard-working Warehouse Operative or

M4 Recruitment are currently recruiting for a reliable and hardworking Warehouse Operative to join a busy and fast-paced warehouse operation.This is a fantastic opportunity for an individual looking for a long-term position with the potential to secure a permanent contract following a successful pro

Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls,Dealing with customer quires on our system and translating replies from English to German and German to English. We

Automotive Dealership Service Advisor Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms. If youve also wor

You'll be the first point of contact for customers and a vital part of the Property and Housing Services team. This is your chance to join a collaborative team that's committed to excellent customer service and putting people first. You'll provide friendly, efficient administrative support across al