Inbound customer service jobs in EdinburghCreate job alerts

Join Our Team as a Security Operations Centre (SOC) Operator!\n\nAre you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!\n\nContract Details:\n\nLocation: 100% Office Based in Sighthill North, Edinburgh\n\nPay Rate: £15.81 per hour, Night shifts attract additional payment for unsociable hours. \n\nContract Length: Until End of December 2026.\n\nShift Type: Rotating days and nights (12-hour shifts)\n\nShift Pattern: \n\nFull flexibility required; shifts include weekends and bank holidays.\n\nBlocks of day shifts followed by night shifts, with 4-5 rest days between rotations.\n\n10 hours paid, 2 hours unpaid breaks per shift.\n\nAbout the Role:\n\nIn this dynamic desk-based role, you'll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You'll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift.\nYour calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property.\nThis is not a physical security or guarding role, all work is carried out from a control room environment. \n\nKey Responsibilities:\n\nReceive and manage inquiries via telephone, email, and IT ticketing systems.\nMonitor and respond to physical security alarms and incidents.\nHandle high volume inbound and outbound calls with professionalism.\nManage incidents from start to finish, following approved systems and playbooks.\nLiaise with colleagues, suppliers, contractors, and emergency services.\nAccurately document all incidents and actions taken.\nContribute to continuous improvement and quality assurance activities. \n\nWho We're Looking For:\n\n Essential Skills:\n\n- Strong customer service or call centre background.\n\n- Confident in handling high-volume telephone calls.\n\n- Ability to remain calm and focused under pressure.\n\n- Excellent attention to detail and accuracy.\n\n- Strong IT literacy and ability to work across multiple systems.\n\n- Clear and professional communication skills.\n\n- Self-motivated and comfortable working independently, especially during night shifts.\n\nDesirable Experience:\n\n- Background in security operations, alarm monitoring, or incident response.\n\n- Familiarity with IT ticketing systems (e.g., ServiceNow).\n\n- Experience in regulated or time-critical environments.\n\nIdeal Candidate Profile: \n\nCalm and resilient under pressure.\nStrong communicator with excellent customer service instincts.\nHighly organised and detail-focused.\nProactive and motivated.\nComfortable with a phone-heavy role and independent working during nights. \n\nTraining and Support: \n\nEnjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators.\nOngoing senior support is available during nights and weekends. \n\nPerformance Measurement:\n\nYour performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment.\n Vetting & Compliance:\n\nFull vetting required (DBS and credit checks).\nCandidates must be eligible to work in the UK.\n Why Join Us? \n\nInitial contract until December with a strong likelihood of internal movement for high performers.\nRegular permanent and contract opportunities within the organisation.\nExposure to a wider Physical Security and Operations team. \n\nIf you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nWe use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team.\n\nIf you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based) \n\nAre you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you!\n\nContract Details:\n \n Location: 100% Office Based in Sighthill North, Edinburgh\n\nPay Rate: £15.81 per hour, Night shifts attract additional payment for unsociable hours.\n\nContract Length: Until End of December 2026.\n\nShift Type: Rotating days and nights (12-hour shifts)\n\nShift Pattern: \n\nFull flexibility required; shifts include weekends and bank holidays.\n\nBlocks of day shifts followed by night shifts, with 4-5 rest days between rotations.\n\n10 hours paid, 2 hours unpaid breaks per shift.\n\nAbout the Role:\n\nIn this dynamic desk-based role, you'll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You'll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift.\nYour calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property.\nThis is not a physical security or guarding role, all work is carried out from a control room environment. \n\nKey Responsibilities:\n\nReceive and manage inquiries via telephone, email, and IT ticketing systems.\nMonitor and respond to physical security alarms and incidents.\nHandle high volume inbound and outbound calls with professionalism.\nManage incidents from start to finish, following approved systems and playbooks.\nLiaise with colleagues, suppliers, contractors, and emergency services.\nAccurately document all incidents and actions taken.\nContribute to continuous improvement and quality assurance activities. \n\nWho We're Looking For:\n\n Essential Skills:\n\n- Strong customer service or call centre background.\n\n- Confident in handling high-volume telephone calls.\n\n- Ability to remain calm and focused under pressure.\n\n- Excellent attention to detail and accuracy.\n\n- Strong IT literacy and ability to work across multiple systems.\n\n- Clear and professional communication skills.\n\n- Self-motivated and comfortable working independently, especially during night shifts.\n\nDesirable Experience:\n\n- Background in security operations, alarm monitoring, or incident response.\n\n- Familiarity with IT ticketing systems (e.g., ServiceNow).\n\n- Experience in regulated or time-critical environments.\n\nIdeal Candidate Profile: \n\nCalm and resilient under pressure.\nStrong communicator with excellent customer service instincts.\nHighly organised and detail-focused.\nProactive and motivated.\nComfortable with a phone-heavy role and independent working during nights. \n\nTraining and Support: \n\nEnjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators.\nOngoing senior support is available during nights and weekends. \n\nPerformance Measurement:\n\nYour performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment.\n Vetting & Compliance:\n\nFull vetting required (DBS and credit checks).\nCandidates must be eligible to work in the UK.\n Why Join Us? \n\nInitial contract until December with a strong likelihood of internal movement for high performers.\nRegular permanent and contract opportunities within the organisation.\nExposure to a wider Physical Security and Operations team. \n\nIf you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nWe use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team.\n\nIf you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

FRENCH SELECTION UK\n\nFrench speaking Travel Operations Executive\nLocation: Edinburgh\nHybrid working system after probation\nSalary: from £28,000 to £32,000 per annum depending on experience\nRef: 5216FO\n\nTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5216FO\n\nThe Company:\nA well-established international Tour Operator\n\nMain Duties:\nProviding exceptional customer service to clients and prospective groups travelling throughout the UK & Ireland\n\nThe Role:\n- Organise group trips according to clients' needs and submit relevant quotations\n- Reserve all suitable services at competitive rates\n- Handle inbound communications and respond accordingly\n- Respond and deal to all queries in a timely and efficient manner\n- Work with internal departments to ensure the business is run efficiently\n- Gain continuous knowledge of holiday group requirements and offers\n- Able to negotiate supplier rates and always buy at the best possible price\n- Attend familiarisation trips, trade fairs and meetings as directed.\n\nThe Candidate:\n- Fluent in French (written and spoken) essential\n- Experience working with tour operators or similar service provider is essential\n- Good knowledge of UK as a destination and its tourism products\n- Positive, problem solver, confident and dynamic personality\n- Good team player / Excellent communication skills\n- Excellent attention to detail / IT literate\n\nSalary: from £28,000 to £32,000 per annum depending on experience\n\nFrench Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

As a Customer Service Adviser, you’ll be the first point of contact for our customers, handling inbound calls and supporting them with a wide range of queries. Got a gift for connecting with people? If you enjoy helping others and staying calm under pressure, you could be our next Customer Service

A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout customer journey. Manage the requirements and expectations of customers through

As a Customer Support Advisor, you’ll support customers with their everyday banking. Customer service and telephony. A genuine passion for helping people and delivering great service.

A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout customer journey. At Miller Homes we are building homes in a way which allows u

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Annual Sharesave scheme and long service awards.

Applicants will ideally have experience within a similar position or a secretarial/Customer service/administration role.

Sales Advisor (No Experience Required) – Immediate Starts Available – Full-Time EquivalentPlease note before applying: Candidates must have the right to work in the UK without any restrictions (our client is unable to take on international students or students).Are y

A presentable, customer‑facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout the customer journey. Manage the requirements and expectations of customers t

We are looking for a talented sales person who is highly driven, customer focused and can provide a first class customer experience. With decades of experience, the team at Ballantynes is committed to delivering exceptional service to clients. The individual will manage the full customer journey fro

Hours: Monday to Friday, 8:00am – 5:00pm/4.Contract: Temporary to Permanent or Permanent.ARC Group are currently recruiting on behalf of a well-established construction company based just outside Cambridge for a professional and organised Receptionist.This is a key front-of-house position and an e

We are looking for someone who is enthusiastic, forward thinking, highly motivated, that will fit well into our team and will work hard to provide an excellent person centred care administrative service to our patients and our GPs.

Hours: 8:30 am to 3:30 pm with an hour's lunch break.A dynamic and creative organisation is seeking a Part-time Receptionist & Office Administrator to support front-of-house operations and help keep the office running smoothly.We are looking for an enthusiastic, hardworking individual to join us as

A healthcare service provider in Edinburgh is seeking a Receptionist/Administrator to join their busy administration team.

The Role - Dental Nurse at Angle House Edgware (HA8 7EJ).The first smile our patients see.The Angle House Edgware Team is looking for a professional and welcoming.As the first point of contact, you will play a vital role in creating a positive first impression, ensuring every patient feels supported

Previous experience in reception, customer service, office support, or administration is an asset. Dependable, polished, and service-focused work style. Strong verbal communication and professional customer-facing manner.

We value exceptional customer service and a warm demeanor to ensure our patients feel cared for and supported from the moment they walk in. Positive attitude and outstanding customer service skills.

Provide excellent customer service to visitors and colleagues.

As part of the UK's leading hospitality business, you will provide exceptional customer service, manage front desk operations, and assist with check-in and check-out.

A dental practice in the United Kingdom is seeking a full-time Dental Receptionist to manage the front-of-house experience and provide stellar patient support.Responsibilities include greeting patients, coordinating schedules, and ensuring a smooth patient journey.The ideal candidate should possess

A dynamic organization in the United Kingdom is seeking a Part-time Receptionist to support front-of-house operations.The role includes managing the telephone switchboard, welcoming visitors, and providing administrative support.The ideal candidate will have experience in office management, multitas

A leading recruitment agency is seeking a Temporary Receptionist in Bank, London.This role involves answering the switchboard, welcoming guests, and providing administrative support to management in a professional corporate environment.Ideal candidates will have prior reception experience and a warm

A dental practice in Edinburgh is seeking a Dental Receptionist.The role offers full-time or part-time hours, with competitive pay starting from £12.Responsibilities include managing the reception and ensuring excellent patient care.Ideal candidates should have front of house experience, a positive

A supportive care organization is seeking a Bank Administrator / Receptionist for weekend shifts (Saturdays and Sundays) at Gorseway care home.The role requires excellent communication skills and administrative experience, ideally in the Health & Social Care sector.Responsibilities include answering

Join one of Jersey’s leading modern dental practices.We are seeking a friendly, organised and professional Receptionist to join our front‑of‑house team.You will be the first point of contact for patients, providing a warm welcome and ensuring the smooth day‑to‑day running of reception.Book

Rooted in five-star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences.

Brightwork has an excellent opportunity for a Part Time Receptionist/Administrator to join our client, a well‑established organisation at their offices on the outskirts of Edinburgh.This is an ongoing temporary role on a part‑time working basis.Hours of work will be Monday to Friday between 08:0

To engage families at the point of entry to the service and build and maintain positive working relationships with service users. If you are interested in this role, please email Andy at Service Care Solutions on andrew.

Ferguson Transport & Shipping is hiring a Port Receptionist / Office Administrator based at Kishorn Port.This role suits someone organized and self‑motivated who wants to build or develop a career in administration.Manage site reception and carry out visitor inductions.Handle booking in paperwork

Maintain a tidy and efficient reception area, providing a professional and courteous service. Arrange catering and deliver hospitality services as required.

Our client is seeking to recruit an experienced Customer Service Adviser to join a busy operational hub, providing front-line support services (face to face, online and over the phone) to a wide range of customers while projecting a positive and friendly image. Handle sensitive situations with tact

Polestar is seeking a Customer Engagement Advisor to join their Customer Experience team in Bicester. This role focuses on ensuring the highest level of customer service while handling inquiries through calls, emails, and chats. Ideal candidates should have at least 6 months in customer service and

As a Customer Care Advisor, you’ll thrive in a fast‑paced, solution‑driven environment, focusing on delivering outstanding customer service and a top‑class customer experience. You’ll engage directly with customers ensuring seamless end‑to‑end service and delivery management. Contact c

A leading UK water provider is looking for a Customer Service Advisor to join their team in Snodland, Kent. The successful candidate will provide excellent customer service, assisting with water bills, refunds, and supply issues. Ideal candidates will have strong communication skills and a commitmen

The role involves providing exceptional customer service, understanding customer needs, and offering tailored solutions. You will be pivotal in ensuring customer satisfaction through personalized service and proactive outreach. A leading building society in the UK is seeking a Customer Consultant fo

Cybertrek Ltd is seeking a Customer Service Advisor at Chase Golf & Leisure Centre who is self-motivated and passionate about enhancing customer satisfaction. Candidates should have experience in customer service, be confident with computers, and possess an enthusiastic attitude. Responsibilities in

This role requires previous customer service experience and strong IT administration skills, using Salesforce to manage communications. A charitable organization based in Leicester is seeking a Part Time Customer Care Advisor to provide multi-channel communications through phone, email, and other pl

You will be the key to delivering exceptional customer experiences by providing tailored product and service solutions across all channels. Expected responsibilities include connecting with customers, maintaining store layout, ensuring product availability, and promoting sustainability.

Deliver exceptional, empathetic customer experiences. A background in telesales, outbound calling, or any target‑driven environment is desirable, but if you have transferable skills and a desire to deliver exceptional customer care, we’d love to hear from you.

A recruitment agency in the United Kingdom is seeking an individual for a customer service role, where you will be the direct liaison with stores handling equipment breakdown calls. Responsibilities include liaising with customers, logging device breakdown information, and providing product informat

A local leisure provider is looking for a dedicated part-time customer service representative to work 22. This role involves managing booking enquiries, handling customer complaints, and processing payments. The ideal candidate should possess strong interpersonal and organisational skills, with a cu

Candidates should have a passion for sports, strong interpersonal skills, and a dedication to customer service. A leading sporting goods retailer is seeking a Sport Advisor to provide exceptional customer experiences and promote a welcoming store environment. Responsibilities include connecting with

The position requires customer service experience and strong IT skills, alongside empathy and attention to detail. Candidates will respond to customer enquiries via various channels, manage appointments, and deliver high-quality customer experiences.