Inbound customer service jobs in NortholtCreate job alerts

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be: Monday to Friday. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Fashiion Retailer\n\nEcommerce\n\nThe Head of Logistics and Inventory Control is responsible for our global freight movements and our inventory control across 4 regions, 6 distribution centres and our store network. Initially this responsibility will be very hands on and the operational support for this will sit in the global team but phase two will be to develop inventory control and freight capability within the regions as they grow.\n\n * Experience managing a team\n\n * Experience defining a global network strategy suited to changing business needs as well as running tenders and managing site migrations\n\n * Has previously managed either 3PLs or freight forwarders and able to demonstrate driving operational performance improvement as well as budget management\n\n * Exceptional Excel skills to model our data into a cost-to-serve dashboard by region and channel. This tool does not yet exist so you must understand what this could look like, how you would pull it together and how you would update the data on a regular basis\n\n * Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result\n\n * Understanding and commercial awareness of the total supply chain including supply and demand planning\n\n * Experience with multiple ERP and WMS systems is highly desirable, someone IT savvy who is able to bring experience of improved information sharing both internally and externally would be a real benefit\n\n * An entrepreneurial flair, real commerciality and great relationship building abilities!\n\nThis will then enable the Head of Logistics and Inventory Control to focus on more strategic elements such as leading the regular review of our total logistics network to ensure it remains capable of supporting future growth plans, implementing global logistics best practice across our 3PL distribution centres and go-to-market network to drive improvements in service, cost and accuracy.\n\nWe are looking for someone who has excellent attention to detail and is willing to roll up their sleeves and get stuck into the operation, but who can also work strategically to overcome long-term challenges in an exceptionally fast-growing business.\n\nRole Accountabilities:\n\n * Run the Logistics function at , helping to define strategic priorities and direction, but also owning operational execution\n\n * Manage a team of three (Logistics Planner and 2x Global Inventory Controller), supporting them to achieve their objectives as well as helping them develop and grow\n\n * Work with the Global Inventory Controllers to ensure exceptional inventory accuracy at all warehouses and our stores\n\n * Define, implement and control compliance of global best practice in all warehouses to improve cost, service and accuracy. Key processes include inbound checks, batch control, outbound order presentation and accuracy, returns management and perpetual inventory.\n\n * Manage freight forwarder relationships and primary transport budget, working collaboratively to improve visibility, mitigate future capacity risks and reduce costs\n\n * Design and own our cost-to-serve model, detailing how regional and channel costs are broken down by activity. Interrogate the data to present biggest opportunities for efficiency to Supply Chain leadership team and help implement change if required\n\n * Support Supply Chain regional leads in 3PL and carrier tenders.\n\nReporting Relationships:\n\n * Reporting into the Supply Chain Transformation Director/Customer Supply Chain Director\n\n * Supporting the Supply Chain regional leads\n\n * Managing three direct reports\n\nRequirements:\n\n * \n\nBenefits:\n\n * Competitive Salary Offering\n\n * MediCare cash plan\n\n * Birthday Day off\n\n * Summer Fridays\n\n * Matched Pension Plan\n\n * Amazing Magic Discount on trinkets and treasures

Internal Account Manager - Hybrid (1 day from home after probation) \n Basic Salary: Up to £40,000 + Bonus realistic earnings circa £10k \n Hybrid Working: office based Uxbridge \n Full-Time | Permanent\n\nWe're looking for an experienced and detail-oriented Internal Account Manager to join our growing team in Uxbridge. This position offers flexibility, career growth, and the chance to be part of a supportive, customer-focused environment.\n\nYou'll be working with an existing client base, handling inbound enquiries, quoting using part numbers, forecasting delivery times, and ensuring a smooth end-to-end order process.\n\nKey Responsibilities:\n\nManage and nurture an established portfolio of customer accounts to the value of circa £2million\nHandle incoming enquiries and process product orders accurately for customers\nPrepare quotations using technical product codes/part numbers\nForecast lead times and provide realistic delivery expectations\nCoordinate with internal teams to ensure timely fulfilment\nBuild long-term relationships through excellent account managementWhat We're Looking For:\n\nExperience in internal sales or customer service\nBackground in a manufacturing, distribution, or engineering environment is essential\nExcellent communication and organisational skills\nStrong attention to detail, especially when dealing with product codes\nAble to manage multiple priorities in a fast-paced environmentAt Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.\n\nWe recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.\n\nOur commitment:\n\nEqual opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. \n\nPlease note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes

A leading UK fitted furniture company is seeking sales professionals to join its team\n\nThe Role\n\n * \n\n Attend company-booked, in-home appointments (no cold calling)\n\n * \n\n Carry out site surveys and customer consultations\n\n * \n\n Design and sell bespoke fitted furniture solutions\n\n * \n\n Use CAD-based software to create room designs\n\n * \n\n Deliver excellent customer service\n\nFull training is provided; previous sales or customer-facing experience is beneficial.\n\nWhat’s on Offer\n\n * \n\n High volume of inbound, company-booked appointments\n\n * \n\n Excellent earning potential (£50,000–£100,000 OTE)\n\n * \n\n Weekly paid commission\n\n * \n\n Flexible full-time working\n\n * \n\n Full sample kit provided\n\nRequirements\n\n * \n\n Strong communication skills and a positive attitude\n\n * \n\n Valid UK driving licence and own reliable vehicle (business insured)\n\n * \n\n Own telephone and laptop\n\n * \n\n Flexibility to work evenings and weekends\n\n * \n\n Comfortable working self-employed, commission-only\n\nWork Location: In person

The Role\n\nWe are looking for a highly organised and personable Leasing Administrator to take ownership of a fully let 112-apartment scheme in West London. This is a primarily remote role, with regular visits to the site, and is well suited to someone who thrives working independently while delivering an outstanding experience to prospective and existing residents.\n\nYou will be the first point of contact for all leasing enquiries, managing the full resident journey from initial lead through to move-in, and ensuring the scheme maintains strong occupancy levels through excellent customer service and efficient process management.\n\nKey Responsibilities\n\nLead Management & Enquiries\n\nHandle all inbound leads generated through Rightmove, Zoopla, and other channels in a timely and professional manner\nRespond promptly to enquiries via phone, email, and portal messaging to maximise conversion\nMaintain an organised pipeline of prospective applicants, tracking progress through the leasing cycleViewings & Customer Experience\n\nConduct in-person viewings at the site, presenting the scheme and individual apartments to a high standard\nProvide a warm, professional, and informative experience to all prospective residents\nFollow up with applicants post-viewing and guide them confidently through their decision-making processFull Leasing Cycle Management\n\nTake applicants through the complete leasing journey, from initial enquiry to signed tenancy agreement and successful move-in\nManage tenancy progression including referencing and onboarding via an established lettings platform\nEnsure all documentation is accurate, compliant, and completed in a timely mannerDiary & Workflow Management\n\nManage your own diary effectively to balance viewings, follow-ups, and administrative tasks\nLiaise with wider team members to coordinate availability, maintenance access, and move-in logistics\nKeep internal systems updated and accurate at all timesPortal & Listings Management\n\nCreate and manage property listings on Rightmove and Zoopla, ensuring all content is accurate, well-presented, and up to date\nMonitor listing performance and adjust as needed to maintain enquiry levels\n\nWhat We're Looking For\n\nExcellent interpersonal skills - you are confident, warm, and professional in all interactions\nA natural ability to build rapport with people from all walks of life\nStrong customer service ethos with a genuine desire to provide a great resident experience\nHighly organised with strong diary management and the ability to prioritise effectively\nAttention to detail, particularly when managing referencing, documentation, and compliance processes\nSelf-motivated and able to work independently in a remote-first environment\nPrevious experience in residential lettings, leasing, or a customer-facing property role is desirable\nFamiliarity with major portals and lettings platforms is advantageous

Position for a call centre agent to deal with inbound enquiries and convert them to customers. Telephone/call centre customer service experience OR general sales experience. Manage enquiries and inbound sales calls, providing excellent service.

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: On-going Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.80ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

Call Centre Sales Advisor West London | £26,500 + Uncapped Commission + Benefits We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London. This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling. The Role You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up. Key responsibilities include: Handling predominantly inbound sales calls (circa 95%) Responding to customer enquiries via phone and email Building strong relationships with new and existing customers Understanding customer needs and tailoring solutions accordingly Maximising opportunities through upselling additional services Maintaining accurate records on the CRM system Supporting with reporting and general team performance Escalating any issues or complaints where required About You Experience within a call centre or contact centre environment prefferred but not essential Customer service sales experience is a must Strong communication and interpersonal skills A confident, proactive approach to sales Comfortable working to targets in a performance-driven environment Organised, self-motivated and able to manage multiple tasks A team player who thrives in a collaborative setting What's on Offer £26,500 basic salary Uncapped commission structure Only 1 weekend per month sometimes less, supporting a strong work life balance Supportive team environment Ongoing training and development Opportunity to grow within a stable and expanding businessBBH36070

The Parts Dealer Support Specialist supports the UK dealer network by managing backorders, handling dealer enquiries, and coordinating internally to improve parts availability. The role helps ensure smooth dealer operations and delivers a high standard of aftersales service. Client Details Our client is a fast growing automotive brand bringing innovative products and fresh customer experience to the UK market. As their parts business continues to grow, they are looking for a Parts Specialist to join the team. Description Monitor daily backorders, maintaining clear visibility of open lines and inbound order progress to support planning and dealer communication. Liaise with headquarters and suppliers to resolve overdue, urgent, or high‑impact parts supply issues. Prioritise critical backorders based on vehicle off‑road cases, customer impact, workshop demand, and business urgency. Provide clear, regular updates on backorder status, expected delivery timings, risks, and recovery actions. Investigate recurring backorder and supply issues, supporting actions to reduce ageing and improve performance. Act as a key point of contact for dealer parts enquiries, responding in a timely, professional, and solution‑focused manner. Coordinate closely with internal teams to resolve dealer issues and ensure queries follow correct systems and escalation routes. Maintain accurate parts data and prepare regular reports on stock, orders, dealer issues, and operational performance.Profile A successful Parts Specialist should have: Experience in parts operations, inventory planning, supply chain, or aftersales support, ideally within the automotive sector. Strong understanding of parts replenishment, stock control, and order fulfilment processes. Proven experience with backorder management, supply issue coordination, or dealer support. Effective communicator with strong coordination skills across dealers and internal stakeholders. Analytical, detail‑oriented, and confident working with operational and performance data. Proficient in Microsoft Excel and Office tools, with SAP or ERP system experience preferred, and able to work independently in a fast‑paced environment.Job Offer Competitive salary of £40,000 - £45,000 per annum. Bonus opportunity of up to 15%. Generous pension scheme: 5% employee contribution and 7% employer contribution. 25 days of annual leave plus bank holidays. £200 monthly on-site parking allowance.This is a fantastic opportunity to join a growing team in West London within the automotive industry. If you're ready to advance your career as a Parts Specialist, we encourage you to apply today

Repairs Planner (Temp to Perm) Location: Ealing (Office-Based) Pay Rate: £16.91 per hour Hours: Monday to Friday, 8:00am – 5:00pm We are currently recruiting on behalf of a leading repairs and maintenance contractor for an experienced Repairs Planner to join their busy team based in Ealing. This is a fantastic temp-to-perm opportunity for someone with strong organisational skills and experience in scheduling within a fast-paced environment. The Role: As a Repairs Planner, you will be responsible for coordinating and scheduling repair works, ensuring operatives are efficiently allocated, and maintaining excellent communication with tenants and internal teams. Key Responsibilities: Scheduling and planning repair and maintenance appointments Allocating jobs to operatives based on location, skillset, and priority Managing diaries and ensuring maximum productivity Liaising with tenants, clients, and operatives to provide updates Handling inbound and outbound calls in a professional manner Updating internal systems with accurate job informationRequirements: Previous experience in a planning/scheduling role (ideally within repairs, maintenance, or social housing) Strong communication and customer service skills Ability to work in a fast-paced, high-volume environment Good IT skills and experience using scheduling systems Excellent organisational skills and attention to detailWhat’s on Offer: Competitive hourly rate of £16.91 Temp-to-perm opportunity with a reputable contractor Stable, full-time hours (8am–5pm, Monday to Friday) Supportive team environmentIf you are an experienced planner looking for your next opportunity, we’d love to hear from you

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford. Location: Brentford, West London Job Type: Permanent | Full Time Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement. Key Responsibilities Manage inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain excellent product and service knowledge to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all Health & Safety and company compliance requirements Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment. Essential: Minimum 2 years’ experience working in a Call Centre or Contact Centre environment Excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using Microsoft Office applications Strong organisational skills with the ability to prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a teamDesirable: Previous complaint handling experience Experience working with CRM systems Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career

Role: Import Gateway Specialist – Airfreight Location: Hounslow (TW4) Contract: Ongoing Temporary Hours: Monday to Friday, 9:00am – 6:00pm (40 hours per week) Pay Rate: £13.80 per hour About the Role Centric Talent is currently recruiting for a skilled Air Import Gateway Operator to join our client’s team at their busy air operations centre in Hounslow. This is a fantastic opportunity to work within a fast-paced, global logistics environment. Our client is a leading provider of supply chain solutions, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They are committed to becoming a Top 5 global 3PL and place great value on empowering their people to deliver outstanding service. Role Purpose As an Import Gateway Specialist, you will manage all aspects of airfreight import operations, ensuring shipments are handled efficiently, compliantly, and cost-effectively. You will work closely with airlines, customs authorities, and internal teams to deliver a high standard of service to customers. Key Responsibilities Import Documentation & Compliance Review and process import documentation, including Air Waybills, invoices, packing lists, and permits Prepare and create ETSF records using the Descartes systemShipment Coordination Monitor inbound shipments and arrange transfers Ensure timely delivery and update shipment statuses accurately in internal systemsStakeholder Communication Liaise with airlines, ground handlers, customs brokers, and internal departments Provide proactive updates to customers and resolve any operational issues efficientlyCost & Data Management Record shipment costs and verify invoices for accuracy Maintain accurate records using systems such as CargoWiseQuality & Continuous Improvement Carry out checks on cargo labelling and documentation Identify opportunities to improve processes, efficiency, and complianceSkills & Experience Required Previous experience in air imports/exports or a similar logistics role (preferred) Strong administrative and organisational skills Excellent communication skills Proficiency in Microsoft Office applications Ability to work effectively in a fast-paced environment Strong customer service focus

Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription | Sales-Focused Role Full-Time | London | Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You’ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We’re Looking For We want someone who loves sales and enjoys winning business. You’ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What’s In It For You * Competitive basic salary * Bonus / commission structure * Clear career progression opportunities * Growing and ambitious business * Supportive team culture * Ongoing training and development If you’re someone who enjoys closing deals, hitting targets and being rewarded for performance, we’d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK

Customer Service Representative - Pharmacy The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily. The role: To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures. Duties will include: Handling inbound telephone calls from customers and patients, acting as the first point of contact. Responding to email and online enquiries in a timely and professional manner. Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions. Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service. Investigating and resolving customer issues, escalating to the appropriate team member where necessary. Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries. Adhering to pharmacy, healthcare, and GDPR regulations at all times.While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency. About You: Confident and comfortable spending the majority of your working day communicating with customers by telephone and email. Excellent verbal and written communication skills, ability to explain information clearly and professionally. Able to work independently, using initiative to manage your workload and resolve queries effectively. Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations. Reliable, hardworking, and committed to delivering high standards of customer service at all times. Fully IT-literate.Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required. BENEFITS OF WORKING FOR TPP: In return, we pay £27,618.50 a year as a base salary. Other benefits include the below: A medical cash plan scheme. Regular company activities which include social events. Access to our on-site GP. Yearly spending allowance at the Pharmacy. 22 days holiday a year plus bank holidays. Pension.So, if you want a career with a great company and are 'inspired to be better', apply now

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

Hexagon Recruitment is seeking a Customer Service Advisor / Sales Advisor based in Wirral. This full-time permanent role involves handling inbound customer enquiries, processing orders, and upselling. The ideal candidate will have prior experience in customer service and sales, along with strong com

This is a key role within the business, responsible for delivering a high standard of customer service while achieving sales targets. Our client is seeking a driven and customer-focused individual to manage the full sales journey, from initial enquiry through to completion. The successful candidate

Consulting with potential customers over the phone, exploring all options for customers and their needs. Confidence in communicating to customers and discussing the particular technologies.

A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout customer journey. Having responsibility for securing the sale of homes and mana

Candidates with experience in retail, hospitality, customer service, sales, events, warehouse work, driving, care or bar/front-of-house roles are also encouraged to apply, as these backgrounds naturally build strong communication and work ethic skills. Customer service centric approach with a friend

This is a key role within the business, responsible for delivering a high standard of customer service while achieving sales targets. The successful candidate will be confident working in a fast-paced, target-driven environment and will take pride in delivering an excellent customer experience. Our

Outstanding customer service skills. As a Holiday Homes Sales Advisor, you’ll be at the heart of that journey - building relationships, showcasing our parks, and guiding customers every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a

As a Customer Support Advisor, you’ll support customers with their everyday banking. Customer service and telephony. Customer Support Everyday Banking.

Warehouse Operative or FLT Counterbalance Driver PM Shift£13.Mon to Thurs13:00 to 22:00 FriTemporary to PermanentMy client is seeking a reliable and hard-working Warehouse Operative or

M4 Recruitment are currently recruiting for a reliable and hardworking Warehouse Operative to join a busy and fast-paced warehouse operation.This is a fantastic opportunity for an individual looking for a long-term position with the potential to secure a permanent contract following a successful pro

Forklift Driver/Warehouse OperativeLocation: Grantham (Alma Park Industrial Estate)Salary: £28,000 per annum Benefits: 31 days holiday (including bank holidays), pension, bonus, training & progression, employ

As a Car Finance Sales Advisor, youll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. At Car Finance 247, were not just selling cars, were guiding customers through one of the biggest financial decisi

Customer Service Advisor / Danish or Spanish SpeakerAn exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English,with strong communication, administration and organisational skills, and experien

Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls,Dealing with customer quires on our system and translating replies from English to German and German to English. We

Join us as a Site Administrator/Receptionist at our Broomfleet site in Gilberdyke, nr.Brough!Wienerberger Ltd manufactures and provides wall, roof and landscaping products for the construction sector.We offer innovative and sustainable solutions across the whole building

As a Car Finance Sales Advisor, youll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. At Car Finance 247, were not just selling cars, were guiding customers through one of the biggest financial decisi

Imagine running your own business, close to home, at your pace, and helping customers transform their outdoor spaces.

Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.

Sales Advisor (No Experience Required) – Immediate Starts Available – Full-Time EquivalentPlease note before applying: Candidates must have the right to work in the UK without any restrictions (our client is unable to take on international students or students).Are y

Concierge (Receptionist)SwissTimepieces - Luxury WatchesLocation: Kendal, Lake DistrictSalary:£23,750 - £25,000 per annum+ Christmas Bonus + 29 Days Holida

Thurs to SunReady to turn your passion for fitness into a rewarding sales career? Join our Chelmsford team as a Sales Advisor and help customers find the perfect equipment to reach their goals while earning great bonuses from day one.

Applicants will ideally have experience within a similar position or a secretarial/Customer service/administration role.

Package Description: Receptionist / Driver Broomfield Chelmsford - Out of Hours / Weekends and Night ShiftsMust hold a full, clean, manual UK driving license.The RoleExpress innovative ideas, take initiative and s

Our Customer Service team plays a vital role in achieving this, and were looking for a proactive, people-centred Customer Services Advisor to help us deliver a consistently outstanding aftercare experience across the region. Join us in delivering a 5?&

We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team during the night. Previous customer‑service experience is not mand

Provision of exceptional customer service to OKA customers. Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the St

The Role – Dental Nurse at Angle House Edgware.The Angle House Edgware Team is looking for a professional and welcoming.As the first point of contact, you will play a vital role in creating a positive first impression, ensuring every patient feels supported from the moment they walk through our do