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Job Title: 1st Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-studyAbout you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essentialPersonal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver resultsWhy join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experienceDiversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role

Role: Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines. * Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements. * Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities. * Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption. Service Delivery & Client Engagement * Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations. Collaboration & Cross-Functional Support * Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth. Essential Skills & Experience * Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams. TPBN1_UKTJ

Cloud Presales Consultant - Azure/M365/Cloud Security – £75,000 - £85,000. You must be both commercial/technical and have the ability to build rapport with key customers and internally. Produce high-quality documentation to standardise solution architectures.

The successful candidate will play a critical role in shaping the technical foundation of IFS Cloud, working closely with the business, systems integrator, IFS, and third-party vendors across multiple regions. IFS Cloud architecture and environments. Job Title: IFS Technical Project Manager (IFS Clo

Presales Consultant - Broad Cloud and IT Infrastructure - leading with Microsoft 365 + Azure and surrounding technologies. Presales Consultant - Broad Cloud and IT Infrastructure - leading with Microsoft 365 + Azure and surrounding technologies. Great opportunity to join an agile and fast-growing ye

We're recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. As an Infrastructure Support Engineer Cloud & VoIP, you'll work across a blend of cloud-hosted and on-premise environments, supporting highly av

A recruitment agency in the United Kingdom is seeking an experienced IT Operations Manager to oversee the daily IT operations. Responsibilities include supporting innovation projects, collaborating with teams, and managing IT vendors. The successful candidate will manage a team, optimize IT infrastr

A leading energy services provider in Bolton is seeking a talented IT Systems Administrator to build a secure and cloud-first technology environment. The role involves optimizing Microsoft technologies and providing support to users, both onsite and remotely. Candidates should have strong experience

A leading IT recruitment firm is seeking an IT Support Engineer to provide support for a broad range of IT issues. This position offers a competitive salary range of £35,000 - £45,000 per annum, along with the benefits of hybrid working. The ideal candidate will have strong experience in desktop s

The role involves both remote and onsite support, ensuring effective communication with colleagues and third-party suppliers. A leading technology provider in London seeks a Technical Support Engineer to maintain the IT environment and support end-user systems. The ideal candidate has over 3 years o

In this critical role, you will develop ITSM strategies aligned with business goals while overseeing incident management and continuous service improvement efforts. The successful candidate will possess significant IT experience, leadership skills, and a strong understanding of ITIL practices. This

Senior Cloud Consultant - Azure/M365 – £80,000 - £85,000 + bonus - Home based with office visits in London. Produce high-quality documentation to standardise solution architectures. Identify opportunities for automation and work with teams to implement.

Strong understanding of IT infrastructure, cloud platforms, identity systems, and enterprise architectures, and how these shape both risk and remediation. We are partnered exclusively with a Leading IT Solutions and Services Provider to find two Heads within their Cyber Security Offerings. Ensure th

We are looking for a Cloud and IT Infrastructure Manager to join us in an exciting time in our growth, and assist us with software, database, infrastructure and managing our corporate IT requirements. Managing and developing plans to support our corporate technology requirements, including device se

A leading defence company in the UK is seeking an experienced IT Solution Architect for an initial 6-month contract. The role involves designing and implementing technology solutions that align with business objectives, ensuring scalability and security. The position offers an opportunity for career

This position offers a collaborative work environment and numerous employee benefits. A global technology leader in Manchester is seeking an experienced IT Infrastructure Engineer to maintain and improve corporate IT systems. The ideal candidate will have 5+ years in IT support, strong troubleshooti

The candidate should have extensive experience in cyber security, cloud technologies, and digital transformation, with the ability to work collaboratively with global teams. A competitive salary and package will be offered for this position based in central London. A leading recruitment firm is look

Ideal candidates will have 3-5 years of IT support experience, strong troubleshooting skills, and familiarity with Microsoft infrastructure and cloud solutions. Responsibilities include supporting and improving IT systems and providing 2nd - 3rd line support. This full-time role offers a dynamic wor

This role involves ensuring the reliability and security of IT services across various environments, leading incident resolution, and promoting continuous improvement. Competitive salary and additional perks offered. The ideal candidate will have strong expertise in Windows Server and Active Directo

This position offers opportunities for both technical and professional growth within a dynamic team. The role requires strong communication skills and experience with CI/CD processes, particularly in a Microsoft stack and cloud environments like Azure.

A leading defense and security firm in Bristol seeks an IT Solution Architect to lead and deliver complex supply chain solutions. Candidates should have experience with cross-domain architecture and integration technologies, as well as a Bachelor’s degree or equivalent experience. You will evaluat

You will manage the design, wireless surveys, create the right AP's, configure the kit, install, and test. Network Design Architect - Cisco, Meraki, Wireless, Fire. Be part of a fast growing business with clear plan to grow further in the coming years?.

Cloud Expertise: Familiarity with cloud cost management capabilities and pricing models. Youll work closely with clients to align their FinOps strategy with overall cloud adoption and business goals. Our client, a leading audit and advisory firm is seeking to hire a Cloud / FinOps Manager, to play a

Competitive salary up to £75,000, with opportunities for innovative IT projects. This hybrid position involves designing and implementing scalable IT solutions, with a focus on automation and cloud technologies. A leading investment firm in London is seeking a Cloud Solutions Architect.

A governmental department in Greater London seeks a Senior IT Infrastructure Engineer to enhance cloud services and infrastructure in support of their IT transformation program. The role involves collaborating with IT teams and business users to improve service delivery and resolve issues. The ideal

The position offers a full-time role with a solid rewards package including private healthcare and bonuses. The role requires experience in leading IT infrastructure projects, excellent communication skills, and the ability to manage diverse teams. A leading beverage company in the UK is seeking an

A leading technology provider is seeking a Technical Support Engineer to maintain IT systems and ensure efficient operations. This role involves managing user systems, supporting cloud services and virtual environments, and requires effective communication skills. Located in London, this position of

A leading recruitment agency in the UK is seeking an IT Security Specialist to enhance security within a medium-sized FMCG organization. The successful candidate will lead projects around vulnerability management, implement cloud security, and collaborate with global teams. A competitive salary of �

This full-time position involves designing, implementing, and supporting systems across multiple international locations. The ideal candidate will have extensive experience in Microsoft technologies, VMware, and cloud environments, as well as problem-solving skills to mentor junior engineers. This r

This full-time position offers a salary up to £60,000 and a hybrid work model, providing great flexibility in West London. A high-growth Managed Service Provider in the UK is seeking a Technical Project Manager to lead the delivery of complex IT and cloud infrastructure projects. In this role, you

Key duties include defining cloud architecture strategy across major platforms like AWS and Azure, leading DevOps initiatives, and ensuring compliance with security standards. A leading IT solutions provider is seeking an experienced Cloud Architect to design and implement scalable, secure solutions

A UK-based law firm is seeking an IT Support professional to oversee customer-focused IT services and core application support. Candidates should have excellent communication and problem-solving skills, along with adaptability for dynamic challenges. The position offers a hybrid working environment

The ideal candidate will have experience with 2nd/3rd line support and knowledge of Windows and Linux platforms, as well as familiarity with cloud environments.

The ideal candidate will have extensive experience with enterprise security tools and cloud security. A renowned IT consultancy in the United Kingdom is seeking a Senior Cyber Security Engineer who thrives in fast-paced environments. This role involves leading the design and implementation of securi

A leading business infrastructure provider in London seeks a Solution Consultant to deliver IT and cybersecurity services. Ideal candidates will have experience in the IT sector with expertise in M365 and Azure, working in a supportive environment that promotes growth and collaboration. Competitive

A leading technology recruitment firm in the UK seeks a Director - Technology to head IT Architecture. This mid-senior level role offers a full-time position with a focus on delivery and innovation in a regulated environment. The role involves modernising architecture practices, managing multi-milli

Candidates require strong IT infrastructure skills with experience in VoIP technologies and a commitment to maintaining high-availability systems. A leading technology recruitment company is seeking an Infrastructure Support Engineer (Cloud & VoIP) to support critical platforms in the care sector. A

The role involves designing modern cloud-based digital underwriting solutions and leading the development of scalable platforms on Microsoft Azure. Competitive salary up to £100k plus bonuses and benefits are offered. You'll work closely with global technology teams, actuaries, and business stakeho

You’ll also be the key Finance voice within IT and Transformation, working closely with leadership to shape spend profiles, challenge plans, and tell a clear cost story that senior stakeholders can act on. If you’re looking for a position where finance truly partners with the business, this is i

A leading global product design company is seeking an IT Site Engineer in London to support and improve the local IT environment. Responsibilities include user support, infrastructure management, and ensuring compliance with security standards. The ideal candidate should have strong experience with

As a Senior Oracle Cloud Functional Consultant, you will be leading and overseeing the development of detailed solution designs in Oracle HCM Cloud specifically within Core HR or Recruitment. Documenting solutions clearly and share knowledge freely within our Cloud community. End-to-End implementati

This permanent full-time position offers the opportunity to contribute to cloud governance and Infrastructure as Code transformations. The role involves designing, implementing, and supporting IT infrastructure solutions, both on-premises and in the cloud. You will lead projects to align IT strategy

A leading financial services organization based in London is seeking a Senior Solution Architect to shape and deliver modern cloud and hybrid infrastructure solutions. This role, centered around practical delivery and architectural governance, requires over 5 years of experience in designing enterpr

The role includes leading projects, mentoring colleagues as a Subject Matter Expert, and collaborating with various teams to support IT strategy and digital transformation initiatives. You will be responsible for designing, implementing, and supporting both on-premises and cloud IT infrastructure so

A financial services institution in Greater London is seeking an experienced IT Operations Manager to lead a team specializing in Microsoft and Cloud technologies. The ideal candidate should have extensive experience in IT operations management and relevant certifications in Microsoft and Azure. Att