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IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. IT Service Manager - Technical Account Manager. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service d

The responsibilities - Providing 1st line support via phone, chat and walk-ups - Logging, diagnosing and resolving incidents in line with SLAs - Supporting hardware, software and access-related queries - Escalating issues to wider IT teams where required - Delivering ex

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. Provide strategic oversight of all s

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives. IT Service Delivery Manager (Contract). Reporting on service performance, availability and customer satisfaction.

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, an

Lead the day-to-day running of the IT Service Desk. IT Service Desk & Workplace Team Lead. IT Service Desk & Workplace Team Lead.

Share updates on IT Initiatives and support delivery of the IT strategy within the business. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Ba

Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual or

Key Responsibilities Assisting the Head of Technical with the development of our services and service delivery Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements A point of escalation for service-based client feedback, ensuring client satisfact

Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK &l

Are you passionate about Service Management, particularly ITIL Service Design? Were hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely t. Job Title: IT Service Design Manager </p&g

Ability to prioritise workload, balancing multiple demands while maintaining service quality. The Role As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. In addition, you will analyse se

IT Service Delivery Manager / IT Customer Service Manager Position:. The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. Skills and Experience: Experience in Service Delivery or IT S

Devon, UK Right to Work in the UK Currently unemployed, underemployed or self-employed and seeking work as an IT Service Desk or IT Technician Able to commit to three two-hour weekly instructor-led training sessions from 27th April to 16thJuly 2026 Willing to actively pursue employment or self-emplo

A diverse business community in Greater London is seeking a motivated Service Desk Analyst to provide IT support as the first point of contact. This position offers robust growth opportunities within a team-oriented environment. Candidates should have 1-2 years of experience, strong customer service

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Experience in a service desk, help desk, or IT support environment. You’ll spend three days each week on‑site with the team, with the remaining time working remotely. Our Service Desk is the front line of IT at CEF.

This full-time position offers competitive salary and growth opportunities within the company. A dynamic IT support firm in London is seeking a proactive IT Service Desk Coordinator to ensure efficient handling of support requests. The ideal candidate thrives in a fast-paced environment, possesses s

Experience in a service desk, help desk, or IT support environment. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT. Technically literate with a genuine curiosity about how systems and applications work.

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

A leading debt resolution firm in the UK is seeking an IT Service & Supplier Manager to ensure high-quality delivery of technology and business services. The successful candidate will have over 3 years of experience in service delivery management within complex environments, strong ITIL knowledge, a

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

Digital Operations Manager, IT Support Manager, IT Manager. Digital Operations Manager, IT Manager, IT Support Manager. Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard.

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

A leading tech organization in London is seeking an IT Service Desk Manager for a 14-month maternity cover. This position offers an opportunity to work in a fast-paced environment and engage with senior stakeholders. Applicants should have a proven track record in service desk management and strong

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

The role ensures high-quality customer service by managing technical support and resolving various IT issues. This position offers a 12-month contract with opportunities for professional growth. A leading asset management firm is seeking a Service Desk Analyst for their London office.

The position offers a competitive hourly rate of £18-£20 and is ideal for candidates with a background in IT service desks. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. A leading employment age

The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. We do not discriminate on the

Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Reporting to the Head of Technology Governance, the IT Service Continuity Manager is responsible for en

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

A leading engineering services company in the UK is seeking an IT Support Engineer to join their Maritime Digital Delivery Service in Portsmouth. The work is predominantly onsite, with potential for remote flexibility depending on workload. A full UK driving licence is mandatory, and experience with

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue caree

The ideal candidate will have a strong background in IT service management, with practical experience in ITIL and ServiceNow. A leading recruitment agency is seeking a Senior IT Service Manager to join a prestigious legal firm in London on a permanent basis. This role involves overseeing the deliver

Ability to prioritise workload, balancing multiple demands while maintaining service quality. As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. Their core services include support desk, on-

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi