It service desk manager jobs in CambridgeCreate job alerts

2nd Line Service Desk Engineer (Field-Based) • Location: St Ives, Cambridgeshire (with UK-wide travel), • Salary: £35,000 - £40,000 + benefits We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK. The Role This is not your typical desk-based 2nd Line role. • You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services., • Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care, • Delivering remote and on-site support to clients across the UK, • Installing, configuring, and deploying IT equipment to high standards

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible for the day

Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual or

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, an

Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK &l

Are you passionate about Service Management, particularly ITIL Service Design? Were hiring an IT Service Design Manager. Job Title: IT Service Design Manager Pay of £44,447, plus 28. Based within IT Operations, our Service Operations Design

Ability to prioritise workload, balancing multiple demands while maintaining service quality. As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. In addition, you will analyse operational

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Work with the broader IT t

The IT Service Delivery Manager is responsible for ensuring high-quality delivery of IT services across the organisation in line with SLAs. Support cost‑effective delivery of IT services by monitoring resource allocation and service performance. The ideal candidate will works closely with technica

A leading software company in Telford seeks a Service Desk Engineer to provide IT support and helpdesk services. Ideal candidates will have customer service skills and a keen interest in IT. Full training is provided, and applicants can expect a supportive team environment and opportunities for care

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. This entry-level position offers comprehensive training and valuable experience in technical support roles. The position features a hybrid working model, fostering c

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

A leading insurance technology company is looking for an IT Support Specialist to enhance employee IT experience at their London office. The company offers a hybrid work model and competitive benefits including private medical insurance and generous holiday allowance. Ideal candidates will have stro

Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Candidates should possess at least 5 years of management experience in customer servi

This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development. Opportunities for training and growth are available in this entry-level position. A business management firm based in the Greater London area is look

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. This role involves acting as the first point of contact for IT issues, logging and maintaining support requests, an

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

This full-time permanent role involves providing first point of contact technical support to staff and students, managing small IT projects, and maintaining IT equipment. A leading recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. This r

They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful candidate will deliver a first-class custo

Ability to prioritise workload, balancing multiple demands while maintaining service quality. As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. In addition, you will analyse operational dat

A leading fashion retail brand is looking for an IT Service Desk Engineer to provide essential 1st and 2nd level support for retail operations.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Hands‑on experience workin

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

You will help maintain IT documentation, deliver high-quality service, and collaborate with global IT teams to enhance support processes. Candidates should have a strong background in customer service and technical troubleshooting, ideally within a healthcare context. A leading healthcare organizati

Share updates on IT Initiatives and support delivery of the IT strategy within the business. We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. C

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging

A leading government digital services provider is seeking a Senior IT Service Manager to lead complex service migrations. A competitive salary and flexible working arrangements are offered, with opportunities for professional development and a positive work culture. This role involves coordinating t

Follow us on IT Recruitment for more exciting opportunities. Monitor performance and continuously improve service quality. Know someone exceptional for this Service Delivery Manager position? Refer them and receive up to £1,000 if successful (terms apply).

As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for o

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. The position offers competitive salary, benefits, and clear opportunities for career progression. This role requires proficiency

A leading mobile industry association in Greater London seeks a Service Desk Analyst. The role requires a self-motivated individual with proven IT support experience, exceptional communication skills, and technical knowledge of laptops and mobile devices. As part of a global team, you'll manage firs

My client is looking for a Service Delivery Manager to lead service operations across the Midlands region within a fast-growing managed services environment. You’ll oversee service desk, incident, major incident, problem management, and monitoring functions, ensuring customers receive proactive, r

A leading IT services provider based in Hampshire seeks an experienced IT Service Manager to oversee support services and lead a team of Support Desk Engineers. Additionally, the position offers hybrid working, a generous benefits package, and opportunities for progression within the company. This r

IT Service Desk / Desktop Support / Technical Support. Ability to work onsite and provide hands-on support. Follow IT security policies and best practices.

A global consulting firm is seeking a Service Desk Analyst in Melbourn to serve as the first point of contact for IT issues. This role requires excellent communication skills and a genuine interest in technology, with no degree required.

As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. You'll make s

A leading digital gaming company is seeking an IT Support Specialist in Greater London to provide first-line IT support and resolve user issues across various channels. This role offers a supportive environment where your skills can flourish and your career can advance, along with comprehensive bene

A global law firm is seeking an experienced IT Service Management professional to manage the transition of IT products and services. You will collaborate with various IT functions to ensure successful delivery while maintaining operational stability. The ideal candidate will possess strong project m

A reputable Managed Service Provider in Brighton is seeking a Service Delivery Manager to lead their IT services department. The position offers a competitive salary of GBP50,000 – GBP55,000 plus benefits in a collaborative environment. This role involves managing a team of 6 technicians while enh

A leading news organization in Greater London is seeking an ITSM Service Manager to enhance service delivery by identifying inefficiencies and driving process improvements. The ideal candidate will have a solution-driven mindset and strong collaboration skills, with a focus on IT service management.

A leading UK financial services group is looking for an experienced IT Service Delivery Manager to join their Group Finance team. This role involves building relationships to ensure high-quality IT services, managing supplier performance to meet SLAs, and collaborating on IT projects. The ideal cand

A specialist IT services provider in the UK is seeking an experienced IT Service Manager to lead a service management team. The position offers a competitive salary, profit sharing, and beneficial perks like medical insurance and development opportunities. In this hybrid role, you will oversee daily

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. Candidates should possess strong knowledge of Microsoft products, exp

Are you ready to embark on an exhilarating journey the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effect