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We are working with a government client who are looking for an IT Service / Transformation Manager on an initial 6-month contract. The client is looking for a strategic thinker with leadership and change management experience who has worked in a government setting before. Rate: £500 to £550p/d Inside IR35 6 months Contract Hybrid - 2 to 3 days on-site in Cambridgeshire The main focus of the role: • Manage the IT Team of 8 to 9 people. Service Desk 1st/2nd line/Networks/Applications., • Help support Operations Director with the Transformational Change for Digital on their current programme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk AMRT1_UKTJ ...

We are working with a government client who are looking for an IT Service / Transformation Manager on an initial 6-month contract. The client is looking for a strategic thinker with leadership and change management experience who has worked in a government setting before. Rate: £500 to £550p/d Inside IR35 6 months Contract Hybrid - 2 to 3 days on-site in Cambridgeshire The main focus of the role: Manage the IT Team of 8 to 9 people. Service Desk 1st/2nd line/Networks/Applications. Help support Operations Director with the Transformational Change for Digital on their current programme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. Customer Service Manager - Telecoms /

Monitoring Service Desk Performance – Monitoring the workflow and using helpdesk systems to extract performance information to validate that SLAs are being met, such that the Service Desk Team are effective and efficient in their activities. The Service Desk Manager role in Wavenet holds the respo

As the face of the Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering high-quality service to the business, ensuring that incidents an

Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?. It’s more hands‑on leadership, process improvement, client service, and helping shape how the service desk works as the business grows. Service Desk Manager - MSP / Micros

We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternativ

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue caree

Pro-Connexions in Wakefield is seeking a 1st Line Support / Service Desk Analyst to provide end user support in a hybrid setting. The ideal candidate will possess skills such as Microsoft Windows 10/11, Office 365, and Active Directory, while demonstrating strong communication and problem-solving ab

We are seeking an experienced IT Service Manager to support a long‑term critical public sector programme within a secure environment. Lead and manage IT service delivery in line with agreed SLAs and KPIs. Manage incident, problem, change, and service transition activities.

YourCode - Award Winning IT & Digital Consultancy is seeking Service Desk Engineers to join their team in West Yorkshire. The ideal candidates will have experience with Microsoft products and packages, strong problem-solving abilities, and excellent customer service skills. You will provide 1st, 2nd

This role focuses on ensuring the delivery of IT services by providing front-line support, engaging with users to manage their support needs, and supporting IT service management processes. The successful candidate will need strong customer service skills, an understanding of IT service operations,

Junior entry level 1st Line IT Service Desk Analyst. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. They are looking for someone who is reliable, has a great attitude and a passion for IT.

A leading UK telecom provider is seeking a Service Desk Manager to drive service delivery and SLA performance. The role requires managing a service desk team of over 20 people, ensuring a high level of customer service and operational excellence. Candidates should have extensive experience in managi

A leading technology services company is looking for a skilled Service Transition & Project Manager in Greater London to oversee IT project delivery and transition activities. This role requires 8-10 years of relevant experience and provides a flexible work environment along with a comprehensive ben

Limited is seeking a Transition Manager to oversee the end-to-end transition process for IT services. You will collaborate with teams to ensure quality and timely delivery of services, while maintaining an effective support structure for each new service. The ideal candidate has extensive experience

Arriva Limited is seeking an IT Service Desk professional to manage inbound calls and provide first-line technical support. Applicants should have experience with Windows environments and various IT management tools, ensuring exceptional service delivery in a fast-paced environment. The ideal candid

SPECTRUM IT in Southampton is seeking a Customer Service Manager to lead a team of 9 support executives in a busy telecoms environment. This position offers a full-time schedule, Monday to Friday, with a salary of £50,000 plus benefits.

Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?. It's more hands-on leadership, process improvement, client service, and helping shape how the service desk works as the business grows. We're hiring a Service Desk Manager for

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. This position is perfect for individuals eager to start their IT career and grow within a supportive environment. Applicants should be reliable, have a passion for IT, and possess good communica

The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The position is ideal for IT professionals with strong service desk experience and a passion for delivering excel

Are you a people-focused IT leader who knows how to build confidence, raise standards and keep things moving—even when the pressure is on? Great Ormond Street Hospital Charity is looking for a Service Desk Manager to lead our Service Desk function and help shape the experience colleagues across th

London Office - IT Service Desk Analyst 1 - Office based position (M, F, D). The Service Desk Analyst I will be providing excellent face to face customer service, can confidently follow instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, an

Cambridge Consultants in Cambridge seeks a motivated IT Service Desk Analyst to provide IT support to over 700 colleagues. Candidates should possess strong customer service skills, experience in IT support, and the ability to work collaboratively. The role offers opportunities for training and hybri

Applicants should have ITIL certification, experience in a Service Desk environment, and strong problem-solving skills. The position is full-time based in London, offering opportunities for professional growth and exposure to diverse IT challenges. Ltd is seeking a Service Desk Support Analyst to pr

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Excellent verbal and written communi

As an IT Service Desk Analyst, you’ll provide frontline IT support while working closely with the wider IT Operations team to ensure systems, applications, and end‑user services run smoothly and securely. We’re working with a high-profile, world‑class sporting organisation based in Central L

Essential qualifications include at least 2 years in service desk leadership and familiarity with ITIL. You will lead a team of approximately 10 Service Desk Associates, focusing on high-quality IT support and continuous process improvement. Linnaeus in the Metropolitan Borough of Solihull is lookin

Des déplacements sur d'autres sites sont à prévoir. Le projet est en anglais, avec 2 jours de travail sur site toutes les semaines. Des déplacements sur d'autres sites sont à prévoir.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Deliver service improvement initiatives such as, knowledge base uplift, ticket deflection/self‑service, automation, improved triage script

As an experienced IT Service Manager within our End User Devices team, you will be responsible for managing incidents, problems and service requests affecting the devices people use day-to-day. We want someone who is actively looking to identify learning and development needs, and who can help us gr

In this role, you will provide high-quality IT support through various channels while managing Service Desk tickets, assisting users with issues, and contributing to ongoing IT projects. Cripps is looking for a service-driven IT Service Desk Analyst to join their collaborative team in Greater London

The company offers a challenging position within an international environment, with opportunities for growth. A leading provider in wealth management software is seeking a First Line Client Service Desk Specialist in London or Birmingham. The role involves managing incidents and service requests, en

If you enjoy working within a team that puts customer service at its centre, values ownership and accountability, and enjoy providing hands‑on IT support while learning and developing, then we are looking for you!. The Service Desk is the face of IT, and providing a personal, professional service

ECS Resource Group Ltd is seeking a Service Desk Manager based in Solihull, responsible for leading a team of support engineers to ensure high-quality service delivery. This role offers a hybrid working model, with 4 days onsite and 1 day working from home. The ideal candidate will have a minimum of

Security and incident management literacy: familiarity with incident response processes, root-cause analysis, and the operational interface between IT service management and cyber security functions (e. Demonstrable experience in IT service management, vendor management, or a closely related discipl

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

As a Service Desk Analyst Level 1, you will join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Experience in a Service Desk environment – at least one year in a similar role, with strong call‑handling and ticket‑management skills.

IT Service Desk Engineer to support our fashion retail operations, including HQ, stores, eCommerce, and distribution centers. You'll handle support requests, triage issues, and ensure technology operates smoothly during critical retail events. The role involves delivering L1/L2 support for retail PO

We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. Share updates on IT Initiatives and support delivery of the IT strategy within the business. C

We're seeking a IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. Experience with monitoring/observability tools (e. You will lead observability across services, ensuring effective monitoring and actionable insights.

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and custome

The position offers a salary range of £21,000 to £24,000 plus benefits, with a preference for office-based work with some hybrid flexibility. Deerfoot Recruitment Solutions Limited is hiring a Service Desk Analyst in Nottingham. This role is key for providing first-line IT support, ensuring system

Flexibility to work onsite with clients is necessary. The position offers a competitive salary and an extensive benefits package, including vacation days and private medical insurance. This role involves providing onsite IT support and troubleshooting issues related to windows and mac devices.

Ethos BeathChapman seeks an IT Service Manager in central London to support the Head of IT Services. The successful candidate will handle diverse responsibilities such as stakeholder engagement, asset management, and ensuring smooth operations during acquisition integrations.

Get Staffed Online Recruitment Limited is seeking an IT Service Delivery Manager in Ringwood, Hampshire, with hybrid working options. The role involves managing IT support services and ensuring service excellence through process alignment. Ideal candidates will have over 3 years in IT Service Manage

The position also requires strong problem-solving capabilities and the ability to lead and mentor junior staff. TLT LLP seeks an experienced IT Service Desk professional to support their London office. The role encompasses acting as the primary contact for IT issues, delivering exceptional service w

The IT Service Desk Manager will be responsible for overseeing PPC’s London-based IT support desk operations, ensuring exceptional service delivery to staff across the business. We are looking for an experienced and proactive IT Service Desk Manager to join our team and lead the day‑to‑day ope